Although most staff were lovely and I was able to order the tests I needed, docs were not very…read moresupportive with referrals to the right next step. I explicitly mentioned several issues and when these came through on blood work, no follow up was given. I'll be seeking care elsewhere.

So overall my impression of this organization having had a new doctor is I am glad to be away…read more 1. THEY never returned the check that was sent to them in error by me. I own that I made the error. They promised to return that check four times. I finally ended up paying to cancel it. 2. we begged, cajoled, and argued with them for over a year that we had an employee benefit of using an online pharmacy. We had 90% of our prescriptions sent to CVS at a significant cost to us. (literally more than 2000 dollars). Horrible organization. So sad when they are your provider of long term healthcare. Terrible.

Dr. Zarick's insight into my medical case would years later come back to help me. If she hadn't…read moretaken the time to listen, and process all of the information, I wouldn't still be here today. In 1991, when I was 16 years old, I was experiencing a number of strange infections. At once point, she pulled my mother aside and said "your daughter has a severe ecoli infection in her vagina, and she doesn't have a fever or an elevated white cell blood count, and that isn't normal". Unfortunately, my mother (for reasons perhaps only a psychologist can help me with), blew it off, attributing it to just normal growing whatever, but Dr. Zarick was insistent that there was something wrong (and that I needed to follow up with my normal pediatrician). This is significant, because as the years past the problem became worse and worse, my infections more extreme and scary, and as doctors kept asking me about my past, I slowly started to remember...'wait a minute, there was this one doctor at Centreville Urgent Care who was very concerned about me...' And then when I finally got my hands on some of my old records, there it was--yeast infections, bronchitis, strep throat, and of course the ecoli infection i cultured positive for without the corresponding elevated wbc seen in most normal people... She was working at the Urgent Care, but if she hadn't taken the time to think about what was going on with me, and alert my mother (a conversation they had in the hallway outside of the room I was in, which thankfully I overheard), I wouldn't be here today. She was the first physician to know something was wrong, and speak up about it. When I stumbled upon a more recent review written by a patient of hers that said the same positive things I felt about her, I was very glad to read she's still practicing medicine with the same heart and soul she had back when I was younger.

I was having severe knee pain when Dr. Zarick saw me at the Kaiser Urgent Care department at…read moremidnight. She listened well and prescribed a shot of Toradol followed by Relafen. I am now getting relief have hope I will soon be able to use my left leg again! I wish she could be my primary care doctor!

Horrible experience, I think they have a terrible attitude, they urgently need to take classes on…read morecustomer service and effective communication. The service is poor, they don't listen to you and they don't let you talk either, they treat you like an ignorant person. I went to an annual physical exam but when I tried to ask about an earache, the doctor answered me: 'I should make a different appointment' without finishing speaking. She got upset and raised her voice when I told her that I had never taken cholesterol medicine, telling me that she had my records in her hands, she treated me like a liar. When you look for a primary doctor, the last thing you expect is to be treated inappropriately. I really won't go back and I couldn't recommend this place either because some people ruin the reputation of the entire institution.

Extremely inefficient medical facility. They need to train their staff with proper standard…read moreprocedure, professionalism and on the technology they use. 2 of my family members go to this location and always end up leaving frustrated. Recently I requested an appointment virtually. They sent me a link for the same day appointment but did not provide a activation code. When I called back and asked what it was, the rep said "I sent it to you 2 days ago" even though I didn't even request the appointment until the day of. Then, when I got to talk to my doctor virtually. She keeps saying my email is not in the portal to send me my docs. I pull up the portal on my end and the portal shows an email and all of my info. For them to be charging us and our insurance as much as they do, they need to be providing better services. They make us dread ever having to deal with them and leave us very stressed.

Dr is knowledgeable and flexible. I like the fact that she always takes extra time to provide…read moreexplanations.

Most compassionate, most caring, most patient doctor and staff. I'm not sure what other comments…read moreare talking about. We were there for a difficult situation and everyone involved absolutely made sure the process was as comfortable as it can be. They listened to our concerns. Explained everything in detail. Gave us room to make decisions. They didn't pressure or rush us. It was truly a collaborative effort and breath of fresh air. No arrogance, no condescension, no belittling, no interruptions. Amazing bad side manner. Even the staff went above and beyond. As a person with complicated health problems who has had traumatic experiences with arrogant doctors, I can say I was pleasantly surprised with our experience. It's a rare occasion these days and I'm grateful.

Dr Anne Wilson has been my concierge doctor for over a year. In fact I just recently renewed with…read moreher. I have found her to be knowledgeable, professional, caring and helpful. She is accessible to me by text during off hours and I have always been given immediate appointments when necessary. Abby , her nurse, is excellent to deal with . She is responsive and on the occasions I have needed blood work been gentle and never left a bruise. While I realize no one can guarantee that I appreciate the results so far! Dr Anne has been a great resource for good referrals to specialists when necessary. I recently had a test which turned out to have good results. However Dr Anne was able to coordinate the available of the results so that I did not have any anxious days! I would highly recommend Dr. Anne Wilson and her staff

I have used Doctor Anne Wilson as my concierrge doctor for a year now and have just renewed with…read moreher for another year. . I find her to be accessible, professional and knowledgeable. She will respond to my texts during off hour questions and always has time to schedule an appointment with me should I or should she feel that is necessary. She has been an excellent resource for referrals to some very good specialists when necessary. Recently she was able to alleviate some anxiety by accessing the results from some tests which turned out to be just fine. However, without her intervention, I would have had to wait. I am very pleased with that level of caring and service. Her assistant, Abby is also pleasant, professional and caring. She is a real boon to the office as Abby is the first person with whom a person interacts when visiting the office. I have never had to wait more that just a couple of minutes for my schuduled appointment. In addition, Abby has drawn blood from my arm with no pain and no bruising. While I certainly know this is not a for sure in the future, so far she has done really well and I appreciate that too!! I completely recommend Dr. Anne and Abby.

Accept insurance -- not only they charge a high fee, the generate more expenses but not accepting…read moreinsurance.

I was introduced to Dr. Possner by a good friend. There are not enough words to describe how…read morethankful I am for this introduction. From the first meeting I had with Dr. Possner, I knew things would be vastly different and that I had found someone that would have a profound impact on my health. My first appointment was the longest time I had ever spent with a doctor. My appointment was 2 hours and Dr. Possner had fully reviewed my medical records and engaged me in thoughtful conversation about my medical history. I left my initial appointment with a feeling of empowerment over my health that I had never really felt before. Little did I know that the impact of having Dr. Possner as my doctor would happen so quickly. I was on vacation and had an acute UTI. It was after business hours, but I was able to call the office and get the on call doctor that happen to be Dr. Possner. I walked him through my symptoms and he immediately called in a prescription for me. Because he had such knowledge of my history it was easy for us to communicate and talk through my symptoms. He checked on me via email through the client portal several times over the next couple of days to ensure I was ok. The fact that I was in a remote part of a different state and I was able to call and speak with the doctor saved me stress and the hassle of finding an urgent care to go to. He has made several recommendations to other specialists and doctors, all of whom have turned out to be amazing. His referral goes a long way with each specialist I have scheduled an appointment with. I can't recommend Dr. Possner enough; he's a great listener, thoughtful, caring, kind and you can tell he truly loves what he is doing. His follow through is simply amazing.

I just started with this practice and I love Dr. Sharma! He's very easy to talk to, down to earth…read moreand makes you feel comfortable. I usually go with female docs but sticking with him.

Johns Hopkins Community Physicians in Germantown has terrible customer service. Saw the doctor for…read morea sinus infection after having the flu 10 days earlier. The doctor recommended a flu and covid test. I asked if it was free and he said yes. Ended up receiving a bill for over $100 for the covid test. After disputing it with the office and billing, I was told there was nothing they could do. The doctor even said he didn't say it was free. I felt let down. Someone who is supposed to be in charge of my health lying. The office could have easily taken care of this. Instead, I am left with a lack of trust in my provider.

The best! I have been going here for over twenty years,…read moreThe doctors are amazing; the nurses and staff are wonderful! If you want the best, it's here!

I was sad to see the bad reviews and wanted to post my recent experience. I know the concierge…read moremodel isn't ideal for everyone but we like it and I love Dr. Farrell. She's great. Wonderful. I love the additional access and follow through that the new model affords (even though I understand why some patients were upset by the model change.) The routine primary care offices are fine if you have one physical a year and are never sick...but if you prefer more care and handling I strongly suggest a concierge model if possible. Dr. Raffo is also fabulous. I like these doctors a lot and am happy we joined this practice!

Over billed even after insurance paid out and tests that were not necessary like the nuclear stress…read moretest for 88 year old that didn't need it. Had to get the insurance people involved to settle with them. Looking to his past, it is all right there on Google, lawsuit central in regards to over billing, and the nucellar stress tests.

Got a bill about a year after treatment, completely out of the blue and outside the window of my…read moreflex plan reimbursement schedule. Thanks for your promptness, jurkwadz.