Promising First Visit, Let Down the Second Time - Wish There is a Negative Rating…read moreDec 2025 * Friends
I wish there was negative rating!!!
This was my second visit to Enat Kitfo, and unfortunately, it was completely different from my first -- in a very disappointing way.
The first time, I happened to be in the neighborhood and searched for an Ethiopian restaurant nearby. I decided to try Enat Kitfo because it was nearby, and I was genuinely impressed. The food was delicious, the service was excellent, and the server was kind and attentive. The owner even came to greet me, checked on my dish while I was eating, and made me feel welcomed. It was such a positive experience that I shared it with others and looked forward to coming back with my family.
Because of that great first impression, I drove more than an hour for my second visit, this time with a friend who had just arrived from back home. We came around 6:00 PM, during the Eagles vs. Lions game in the 4th quarter -- it should have been a great evening.
Unfortunately, the experience could not have been more different.
The waitress was kind but inexperienced and had to ask the owner about everything. When the owner came out, he appeared unwelcoming and dismissive, which was surprising given how well he treated me during my first visit. As an Ethiopian who has lived in the Washington, DC area for a long time, this interaction reminded me of the old Ethiopian restaurant culture of the 1980s and 1990s, when Ethiopian customers were often treated poorly, while customers from other countries were treated as masters -- even though Ethiopia has never been colonized. Thankfully, competition have improved customer service standards over the years, which made this experience especially disappointing.
We ordered Cotlet (fish) and Tsom Beyaynetu aka Veggie (Combo). The Cotlet (fish) was delicious, well prepared and enjoyable. However, it arrived without the combo. We waited, assuming the Tsom Beyaynetu (Combo) would follow, but no one checked on us. I eventually went to the bar to ask about it. The owner's response was simply "" (okay), with no concern or apology. When the combo finally arrived, it was delivered as if nothing had gone wrong.
While the fish was very good, the Tsom Beyaynetu (Combo) -- which I had truly enjoyed during my first visit -- lacked flavor this time. There were many items on the plate, but none stood out as good. No one came back to check on us, and even ordering drinks required me to go to the bar myself.
Overall, the service was extremely poor, worse than many Ethiopian restaurants from decades ago. With so many good Ethiopian dining options available today, I will not be returning.
I truly want Ethiopian-owned businesses to succeed and flourish. However, I am accustomed to the American service standard and vote with my wallet. I do not accept neglect or disrespect as a customer.
I hope this feedback is taken constructively so future customers are treated better and the business can improve. I wish Enat Kitfo the best, but without meaningful changes in service and consistency, it will be difficult to succeed in today's competitive environment.