I must give a shout out to Dr Ellis and assistant Vilma for their efficient and accommodating care…read moreduring my visit. I was given exceptional care and consideration. I have been a patient for years and never disappointed, however this visit was the best! Aloha

DON'T EVER CONSIDER!!!…read more SCAMMERS!!! On my first visit to the office, I was charged for: * Cleaning * Professional Evaluation $171 !?!? They didn't even diagnose my cavities correctly!!! * Bitewing images * Intraoral images * PANORAMIC IMAGE !!! WHAT FOR IF YOU ALREADY HAVE BITEWING AND INTRAORAL ONES!?!?! ON MY SECOND COMING: My assigned doctor was Ellis Jeffrey but Hui Pham was the one working on me, which is a direct violation of the HDS policy! They persuaded me that I needed fillings on five teeth. Being naive I trusted them. What followed has been a 2 week medical nightmare caused by severely flawed clinical execution that sent me to the hospital and required out-of-pocket emergency surgeries on another island. Here is the exact factual timeline of what occurred: June 20: Dr. Huy Q. Pham rushed through five fillings on my teeth in just one hour. June 25: I developed debilitating, radiating pain, intense jaw throbbing, and a low-grade fever. June 26: I returned to the clinic in agony. Dr. Pham completely re-drilled and replaced two of the brand-new fillings. During this visit, he explicitly admitted to me that his initial work was flawed, stating that the filling on tooth #14 "was compacted too hard" and the material on tooth #3 "wasn't properly sealed." He did not document this emergency corrective appointment in my official records. June 27: Less than 24 hours after he re-drilled my teeth, the pain escalated exponentially. I was admitted to the Emergency Room for an acute, spreading jaw and dental infection and placed on high-dose systemic antibiotics. June 29 & 30: I had to urgently fly to Oahu to see an advanced endodontic specialist for emergency bilateral root canals on teeth #3 and #14 to extract necrotic (dead) tissue caused directly by the trauma of the initial fillings. July 1: I had to be evaluated by another dentist to check the remaining fillings. It was confirmed that neighboring teeth #13 and #29 are now suffering from severe hyperocclusion (high bites) and leaking margins from the original work, requiring completely replacing them to avoid further nerve death. Now: I am still going through the pain in other teeth - more root canals need to be done. Also, one of the previously done root canals Dr. Pham's rushed work exhausted my annual insurance maximum on failed, hazardous treatments, forcing me to pay thousands out of pocket to clean up his mistakes. A formal Quality of Care grievance has been launched with Hawaii Dental Service (HDS) compliance. If you value your health, your wallet, and your peace of mind, stay far away from this clinic.

The professional team at this office was great, being fearful of all the work needed this office…read moremade everything very clear and did everything they promised at a price that could not be beat. I would recommend this place to anyone that needs full mouth replacement 100%

Wonderful, height of professionalism, meticulous about every step he takes and has long been ahead…read moreof the game in keeping a clean, sterile environment. You can't do better than this office in all of Hawaii.

Dr. Sieka is hands down the best pediatric dentist! The office is always so nice, and we love her,…read moreand her team!

I've been going here for years. They seem to not be able to keep dental techs on staff. Yesterday I…read morereceived notice that all my appointment (6 of them) were cancelled due to the tech leaving. Next available appointment is in March 2027. Unacceptable!

The customer service was so bad I didn't get to go to my first appointment. Thanks to their…read morereceptionist Asia.

Been going there for years but today was the last time. People in the office are shady and make up…read morestuff and excuses for the extra mystery charges. And they don't care if you're frustrated either. I'm done with them.

See my review at Tropical Smiles Dental. This office and Dr. Nitta herself is very money focused…read moreand really doesn't see patients as anything other than opportunities to cash in. Like the old days. There are plenty of other caring dentists in the Kona area you can choose from, anyone on this Yelp list is a vast improvement as far as patient care than Dr. Nitta. Very old school in the way they want to cap every baby tooth on a kid and drill and cap healthy teeth to maximize the procedures they can charge you or your insurance company. Most of what they say you need is completely unnecessary. And you will always pay more than what you expected. ALWAYS. Classic bait and switch tactics. Modern dentistry is patient centered practice that prioritizes the patients dental needs as well as ethical business practice. You would never go to a mechanic that always told you was what was wrong with perfectly well running parts on your car when all you needed was to patch a tire. You would never go to a mechanic that charged you for $1000.00's of dollars for all new everything, when all you wanted was a brake job. WELL, my car seemed to be running just great before I met you... Please spread the word that Tropical Smiles Dentistry in the Pottery Terrace center is NOT the place to go for your dental needs. Your teeth are important, go see someone who understands that over how much money they can squeeze out of you. Let's make sure they change the way they do business or put them out of business altogether, ethics and care over the mighty dollar.

We are a family of 5 and have been patients at Tropical Smiles since 2008. With 2 adults and 3…read morechildren. We think Tropical Smiles and Dr. Melissa Nitta to be Best of West Hawaii! The truest testiment - is that my kids ask me when is their next dental appointment. This is because they enjoy their visits to Tropical Smiles and with their staff. We have always received great service, know exactly what our treatment options are and the cost of such treatment! This is a dental office that truly cares about their patients! Friendly, honest and fair!

Not a very together place. Understaffed. Not very gentle…read morecare. Took twice as long with braces cause of lack of appointments/ quality.

She's very attentive and listens to your concern! Having had work with another orthodontist in the…read morepast, this office is by far the best one in my opinion. From the front desk to the assistants and the main orthodontist, everyone makes you feel very welcomed and answers any questions you may have. She remembers details about you and always recommends follow up appointments to see how you're doing months or a year after getting your braces/Invisalign off. Thank you for the awesome service!

I am so amazed and thankful for the kindness of this office. We came in from a different office…read morehaving a emergent issue which we figured we may have to fly back to the mainland for. The doctor without question helped us ease my daughters pain. We will establish with Hawaii Smile as soon as we are on island next month. Thank you again!

Dr Aaron Miyai closed his office and moved to a different island and did not finish my daughters…read moreorthodontic treatment. We paid Dr Miyai and Hawaii Smile Designs in full but we received no refund when we were told by Dr Miyai to go to another orthodontist to finish the treatment he started. I tried to resolve the issue directly with Dr Miyai and learned he lacks the integrity to repair his wrongdoings.

Had our son's teeth and airway checked out. There was no pressure to spend any money just real…read moreinformation. The experience was great, honest and kind.

Caution: Beware.. bait and switch. I was seen in March 2021…read morefor an Invisalign estimate, supposedly for a free consultation invite from the Dr. Bhatia personally. Got a quote of $6800.00. At a later date she followed up with me, and I responded that my dentist did not recommend that type of work for me at which time she argued he was wrong and offered to look at it more closely. Dr. Bhathia said she would create a treatment plan for me and show me what she could do without disclosing any new estimate charges. I took a look at what she was trying to get me to do, and I told her I do not want to go forward with that procedure because I agreed with my dentist and wanted not to put any more stress on my teeth. On 6/17/ 2022 she sent me a bill for $2,650.00. NO ALOHA,

I wanted to exercise my due diligence with Maui Braces regarding my post on October 15, 2025. I…read morewanted to verify that I was contacted by Dr. Alex, who was extremely apologetic with the outcomes, he was genuinely open to allow me to express my feelings. Dr Alex shared that Maui Braces operates with community and is a family oriented business. Dr Alex was contrite, he stated that " we dropped the ball and we have to make it right," Dr. Alex spoke very highly of his staff's professionalism, character, moral and ethical responsibility which spoke volumes to me. He allowed me to share my thoughts, feelings and the emotional difficulties I experienced during my visit., Not minimizing anything I shared with him. Dr Alex requested that I return to the office in which I will be fitted with another retainer and refunded the cost of the services. I agreed to return. I was able to share with Dr. Alex that I worked in the Health Care Profession for 25 years dealing with people from all walks of life and cultures, it was very helpful important that our agency required employees mandatory cultural competency courses, this opened the door for educational understanding regarding all cultures which enables individuals to work more effectively with diverse groups by fostering mutual respect, reducing miscommunication, and bias. It was a very powerful tool for me as a health care professional and I had a better understanding in dealing with all cultures. I was grateful that Dr. Alex was opened minded and allowed me share openly. He listened and that speaks volumes to his character and I appreciate that. I truly want to be fair in regards to moving forward in everyway, so when I return to get my new retainer I will not accept the return of payment, I just want a well fitting retainer.

The Quality of teeth care is great, staff friendly and nice. I struggle with the physical layout…read moreand noise at the office. There is always loud country music playing coupled with the white noise of massive air conditioner units and fans Making it very hard to hear what is being said especially if you have hearing impairment. They couldn't hear my child when she said she wanted the rubber bands changed. The circular set up, allows The doctors to pop in and out with different patients easily, but is also puts you on display for everyone And doesn't allow a space for me to sit close to my child if needed. As a parent I typically leave with a headache from the music and white noise.