I went to Hawaii Family Dental (Hilo - Waiākea Villas) for a dental implant. They made me come in…read morefour times--exam, upper-teeth cleaning, lower-teeth cleaning--before even discussing the implant, which they quoted at $36,000. They also wanted to numb my gums unnecessarily and did extra x-rays. When I later went to Kea'au Family Dental, my insurance did not cover the extra x-rays, and I had to pay $120 out of pocket. I also had to pay a neighbor four separate times to drive me there and back. At Kea'au Family Dental, the exam and cleaning were completed in one visit. This experience felt like over-treatment and unnecessary expenses. Sharing to help others make an informed choice.

My whole family have been seen there for regular dental care and orthodontics at the Waiakea Villas…read morelocation. While I love the hygienist Adam, the front desk staff is not welcoming or helpful. During the most recent cleaning appt. we were informed that we had to pay $50 fee for broken appt. before we could be seen. The only appt. that we didn't show up to, we had called and informed them that we cannot make it on time and instead of being late, they said it was not a problem to reschedule. We waited 3 months for this rescheduled appt. to be told that we owed a fee! They also stated they didn't have time to talk to us about it and there was no record of "Rescheduling within 48 hrs" and we could either pay or not be seen. This is the way regular patients are treated when the business is aware that there are not many options on island to switch dental care to. Extremely disappointed! I'll be using their services only until I secure another provider!

Upon arrival, I had to check in via a monitor with a person in an unknown location then scan my own…read moreinsurance card. I was told to wait in the waiting area while my 9yr old got x-rays. (I would have preferred to stand outside the room while they shoot the image and be his advocate since he is a minor. By the time they invited me back the dentist was arriving. When asked how the cleaning went, I was told they don't clean kids teeth (no scaling, polishing or flossing). Then the fluoride treatment was pretty awful looking which they said would fall away over time. Then, I wanted to make my child's next appt with the dentist at a different location since he's only in this office 1 day per week and they insisted since we got established at Prince Kuhio plaza so we had to keep coming back there. (It's a day I work and was an unforeseen circumstance that I could be there on a Monday to begin with. Once we got home, I checked my child's teeth, he still had terrible calcium deposits on the backside of his lower teeth. Then, I called to ask the dentist to do the job he billed the insurance for, and on 2 separate occasions I got put on hold for 7 and then 10 minutes until I hung up because nobody came back to speak with me and no surprise, nobody called me back. My child has been going to the dentist since he was 2 and has had a hygienist clean his teeth every visit, including scaling and flossing. BTW, no Velcro blanket to strap him down either. He's a great little patient. (I know at least one dentist office in Hilo that wont let parents go back with their kid after age 7 and they use restraints if needed...is that even legal?) Hawaii Family Dental billed my insurance, with the EOB stating I may owe $500+. When I called billing they say I owe nothing. Not sure what's going on there... Oh- and it took 6mo or more to even get an appt with Hawai'i Family Dental. Sorry to say- I would NOT recommend this place.

Wow, Hawaii Family Dental has been great reg8my dental needs and concerns! Dr. Tupua, the dental…read morehygienists, are so good at their jobs adding friendliness and positivity. I absolutely trust them for my wholistic dental care

Dr. Yoshida did my braces for me and he was an excellent orthodontist. I could always schedule to…read moremy convenience and everyone was always so polite and friendly. Having braces may not be a pleasant experience but comparable to my brothers orthodontist I am so happy I went to Dr. Yoshida. The office is nice, comfortable, and above all CLEAN and HYGIENIC. They really take the extra step to make sure everything is immaculate so I was able to be worry free. My smile looks great now, i have permanent retainers on both my top teeth and bottom which i had requested, I recommend this as this way you never forget to put a retainer in or clean it, all it is is a small smooth wire on the backs of the front 4 teeth. I really like how they have a big bucket of disposable tooth brushes and tooth paste in the bathroom along with disposable cups and mouth wash so you can always freshen up before and after and I wish my dentist did this too. I recommend Dr. Yoshida to anyone considering getting braces.

Dr. Yoshida has terrible bed side manner. He has frequent staff change overs of his assistants and…read moremy daughter often got stuck with inexperience assistance who took very long and often times hurt her. It's very hard to get appointments, he doesn't accommodate patients when something needs repair. Next avaialble appoitnments are at least 6 weeks out. If you can find another provider in Hilo I suggest to do so. After almost $6,000 and 3 years later, my daughter still has an overbite and his response is that we have to do jaw surgery to correct or extract teeth now and start again. Neither mentioned at the begining of the treatment plan.

VERY UNPROFESSIONAL, don't communicate anything not even a call back to say they cant schedule an…read moreappointment. My husband has been waiting months for an appointment. After reading all the negative reviews he now doesn't want to be seen by this dentist. The staff is lazy and not professional. Probably trained that way.

I went to another dentist and the new dentist found just one cavity. The cavity was in a different…read morelocation than any of the 10 "cavities" Kuhio dental found. I feel like this place is outdated and inefficient. I'm very glad I didn't get all of my fillings replaced as I'm still not experiencing any tooth pain or problems many months later. See my original review from March for additional details.