0 STARS, Please read. We were scammed by Clinton Pro Group/Backyard Oasis (CPG/BO), a certified…read moreLatham pool installer recommended by Latham. Our project was proposed as a 10 day installation but stretched to over 190 days before CPG/BO abandoned their project. CPG/BO repeatedly failed to adhere to their contract, industry standards, manufacture requirements and building codes, causing extensive damage and financial loss.
Fill dirt was placed in an unapproved location, and our septic field was repeatedly driven over, costing us $3,000 to correct. Excavation was performed incorrectly, causing pool shell warpage that Latham later confirmed was due to installer error, not manufacturing defects. Required daylight drainage was falsely claimed to be impossible; a third party later proved adequate fall more than existed, costing us an additional $6,600 to correct. Improper backfilling of steps and seats, $2,700 to patch the skimmer hole cut in twice at the incorrect height, installation of the incorrect skimmer type, and incorrect/faulty plumbing all placed our manufacturer warranty at risk.
Electrical, plumbing, and gas lines were left out of code compliance, including missing tracer wire. A safety check valve was removed, causing the pool heater to explode and damaging additional equipment. Purchased equipment was damaged, missing, improperly installed, or later found to be used rather than new. An auto cover costing $18.5K, we only received the incorrectly assembled storage box & damaged tracts. A $2,500 diving board was damaged and incomplete, completely unusable.
CPG/BO stopped showing up as they got further in over their capabilities, attempted to rewrite the contract to remove their liability while demanding additional pre-completion payments when we had already paid in full, and ultimately completely abandoned the project. Independent inspection estimates revel over $98,000 in repairs and excavation corrections are needed. We have paid over $100,000 already in this project and must now start over due solely due to CPG/BO's negligence and deception. There is more disappointment but I have exceeded Yelp's character limits... In closing, you will be money ahead to avoid this company at all costs.