Service should be improved especially the employees who are dealing with people. Need good customer…read moreservice seminar.

I had a very frustrating and unprofessional experience at this branch while trying to apply for a…read morehealth card. I presented valid documentation showing my legal status in Canada (a PGWP application that allows me to work and remain in Canada while waiting for the actual permit), which is accepted by IRCC, my employer, and other ServiceOntario locations (as I later confirmed). But it was not good enough for the staff here. The employee "assisting" me insisted that I had to go to a different "headquarters" location in order for my documents to be valid for this application. Their manner was unnecessarily aggressive and dismissive, especially considering I was simply trying to access a health card. I went to a different ServiceOntario location the same day (not the 'headquarters' one). Staff reviewed the exact same documents and processed my OHIP application without any issues or questioning. After reading other reviews (on Google, not here), it appears that misinformation is REPEATEDLY being given at this location. This causes people to lose time, money, and access to essential services due to staff not being properly trained about their services and basic human decency. I would strongly suggest avoiding this branch and going to another ServiceOntario location where staff are knowledgeable and actually willing to help.

This building was once the darling of all the former cities before the City of Toronto amalgamation…read moretook place. The City of North York and Mayor Mel Lastman up until 1997 was the envy of "the six" because it had rich ratepayers living here and hence a very nice Civic Centre. I'm here for a meeting and got to pay this nice venue a visit.

Friendly, quick, clear, and problem free service in a nice building…read more Arrived 15 minutes before opening and applied for an adult passport. Was out in under 2 hours. Around 50% of the waiting time is spent standing, and 50% sitting.

For a government service bureau that you have to go to, this place is not too bad. The people are…read morequite helpful and they try to be efficient. Even thought there is a bit of a maze to get through. Once you get to the third floor of the castle. Turn to your right and follow the signs. You will come to a fork in the road with two gate keepers. They will ask you some questions and if you answer honestly, they will give you a number. Then you go to magical waiting room and when you see your number appear you will know where to go next. That is about it. Then out you go. It really is on the third floor. Oh and picking up your passport is very quick. But do bring your ID.

I've come to this location for at least 15 years. I've renewed driver's licenses, health cards,…read morevehicle permits, etc. The agents are always courteous. Prior to the pandemic, wait times were 1 to 1.5 hours. There was an online chart giving typical wait times throughout the week. Very useful. During pandemic times, most common services require an appointment but a few don't have appointments. When you arrive, there is a pre-screening person at the front. Because of appointments, there are far fewer people in the waiting area. You still get a ticket to wait but wait times are now 5 to 15 mins only! The waiting seats have signs to block off seats to ensure physical distancing. There are screens showing the called ticket numbers showing you which agent booth to go to. There are 43 booths. Certain booths are assigned certain functions. They accept debit and credit cards for payment. There is no free WiFi but part of the waiting area has access to the free TD Bank WiFi. Mobile internet is also available even though the office is in the basement. There are no customer washrooms but you can use the mall washrooms.

Edith was super friendly and extremely helpful with changing my address for my driver's license…read more Thank you for your amazing service!

Never in my life did I think I'd have beef with my local library branch, but if you're gonna have…read morepride displays in your windows and trans/non-binary inclusivity signs outside your washrooms, maybe ensure that people aren't gender-policing patrons who just want to pee after checking proofs for two hours. Anyway, I'll be working from home today.

A great public place. Staff are very helpful. Small but serves our community. Love the resources.read more

Where government buildings and passport offices are concerned, this is a 5 star facility. Going…read morethrough the process of re-newing your passport is more painful than pulling teeth. I have bad memories of lining up and sitting and waiting for hours on end for my number to be called. They have made the process easier now. You can fill out the form online and bring it to the passport office. This gives you free range to bypass the line. I've been to the office twice, and both times the process was relatively pain free. This location is pretty sweet, it's right on the subway line and it's fairly not busy. Go up to the third floor and the passport office is a short walk away. The whole building are government offices, and unless a lot of other government buildings it's quite cheery. They even have a cafe and tons of seating area. Not that you'll need it. The lines aren't too bad and the staff is pretty efficient. If you're going to re-new a passport, I say slot down a one hour timeslot for getting the stuff done. Not too bad.. Not too bad at all..

I consider the service decently quick. I was the 20th person in line.. and they did a pre-screening…read more3 mins before 8am. Got checked and was given a ticket. my turn came up 30 mins after. All in all, very organized. There could have been more tellers, but I can't complain, still got into work for 9:30am downtown.

It's a large library with lots of events - for children and otherwise. It can get crowded due to…read moreits location. Some after school club activities were good. Shoutout to librarian TIffany. It's great that they provide kids with snacks, thanks to the donors. My kid doesn't attend these every week, but for the ones she has attended, half were good, half were not. Some activities were not well managed: There was a time where my kiddo won a prize from a bingo game, she took a Frozen puzzle from the table after someone put it down, but that person's mother took it from her hands. My daughter cried and the librarian wouldn't do anything about it but give her a different keychain. Another time, the website listed a limit to how many kids could attend a specific after school club project, but they didn't enforce that limit. Even though, my daughter was one of the firsts to go in, they didn't call our table until the very last. She was quite upset with getting only two of the tubes (and other kids at our table only got 2 as well) instead of 3, that other kids who came later were able to get. They should have given out the tubes as people entered through the door instead. There were fighting over the colours too of the paper that covered it - maybe the kids could cover the tubes themselves. Another time, on the website, it said a Taylor Swift activity for all. Turns out the activity was only for teenagers, which my kid was too young for. She left disappointed.

I've found this library a nice, quiet space to work out of on days when I don't need to be on any…read morecalls. It's situated in a great neighbourhood with a lot of restaurants to go to for lunch and coffee shops to go to when you want a break. It's also not far from transit, so you could easily get here and leave. The only thing I think is missing from here is a meeting space where you could talk without disturbing others, however, given the size of this library, I understand why creating such a space likely isn't a priority.

This Service Ontario is inside a Canadian Tire. When I arrived the line (standing only) went right…read morethrough the store. 45min and I hadn't moved at all, so I left again. If the province wants us to have up-to-date things, they have got to staff these places better. There aren't enough for the millions of people in Toronto.

Yes, the service is slow. I waited an hour to change my plates after arriving at 9 am, which I…read morethought would be early enough. But the real reason why I am giving this place a bad review is because staff are not complying with the city of Toronto by-law to wear a mask indoors during the covid-19 pandemic. Only one masked staff out of five in a center that processes hundreds of people daily? Shame on you.