Good and affordable place to take your dogs to while visiting Jackson. May not be the fanciest…read moreplace but both my hounds enjoyed their time there. Staff was pleasant to work with in person from the start even though I could never get ahold of anyone on the phone. They are good about responding back via email in a timely manner. Will definitely take my dogs back there.

We were very concerned to leave our dog here in this horrible establishment but before we left we…read morewere assured we could get in contact should we want to Pick up our pet. Less than 1 hour after we left we sent emails and left voicemails and nothing, no response. Basically after hours at night or on Sunday they will hold your dog hostage and not respond. No answer was provided from the owner on if he received our voicemails or emails. We showed up before the owner arrived the next morning and our dog was covered in pee. And the owner demanded his $24 before even releasing the dog. Unbelievable. You can't even see the place your dog will stay because you are not allowed in the back for "insurance reasons". If you are ok leaving your dog hostage in what amounts to a cold & noisy kennel go for it. I would rather sleep in the car with the dog than leave her there one more night.

My dog's experience here was terrible. The boarding facilities are grossly overcrowded and dirty…read more The grooming was near abusive!! She cut my dog's nose with scissors and cut his nails and a wart to bleeding!! My dog was shaved -in the middle of winter!!!! She said she "forgot" how I wanted him cut!!??? She had my cell number....If I could rate this facility a zero or negative, I would. Please don't take your dog there...:(

They need more help. The 2 of them seem to have trouble keeping track of all their dogs. We gave…read morethem food for 2 days and when we picked up dogs they gave us back 3/4 of the food. Not sure they were fed properly.

I had a great experience at Trail Creek getting my Aussie groomed. They were very good to her and…read moreshe looked awesome after her bath, hair and nail trim. The staff was warm and welcoming and the communication great. My dog was ready for pick up after a couple of hours and price right where it should be. (PS. I take poor reviews with a grain of salt bc sometimes there can be unattainable expectations or certain circumstances that might have been involved)

ZERO STARS - Trail Creek Pet Center charges $20 from 8am to 5pm for doggie day care. We were…read moreskiing at Grand Targhee & with traffic we arrived on time at 5pm. However, the Trail Creek Rep. & only person working was in her car & ready to leave. After she saw us, she marched in & unlocked the door to let me in. (It took a few minutes for her to unlock the door.) I was charged an extra $10 for picking up our dog because "the door was locked & her boss gets mad". A half-day penalty charge for being on time - really! It is not about the $10 charge, or that we had until 5pm. It's about the PRINCIPLE, & Trail Creek Pet Center has none. BTW: The time was 5:06pm when I returned to my car with our Golden-Doodle & recapped my story about the rapacious Trail Creek Rep.

I've been boarding my cats here for the past few years when I go out of town, and I intend to…read morecontinue that. I've never had any problems here! The staff are always friendly, and my cats have always been well cared for and looked after. Five stars all around!

I just picked up my four cats and two dogs after six days. My cats were NEGLECTED!!!!!! They are…read moretraumatized!!!!!!Their cat cages were all filthy!!!!! Litter, feces and urine everywhere! Not cleaned in days!!!!! They were all covered in it, especially two of them!!!! Only half of their food was gone. I was told they weren't eating! So I guess they stopped feeding them!!!!!!! The dog bed, blanket and feeding mat all reaked of urine!!!!! I can't express how horrible I feel leaving my fur babies with people who could care less about the animals that are left in their care!!!!!! If I could sue them I would!!!! DO NOT LEAVE YOUR FUR BABIES IN THIS HORRIBLE PLACE!!!!