I had a storage unit and upon leaving i noticed that there was some items missing from my unit . i…read morehad purchased the theft insurance from them but they would not cover it because there was not a broken lock at the unit. So no evidence of a break in. that doesn't change the fact that my air conditioner, chainsaw and air compressor were gone . The police report didn't help and their cameras were not working at the time . I had already left a one star review but it seems to have disappeared like my items

I have been a Superior Storage of Rogers renter for over a year. Initially my unit was a 10x15 for…read more$109. Within a few months, 2 rate increases happened taking the 10x15 unit to a monthly fee of $168. After showing Patty the current Web Price of $109, her suggestion was to move to another unit to get the lower price! After much consideration, a friend and I decided to get a larger unit and split the cost to save money. We were told that units further down the row, meaning not the ones closest to main entry road, were the best price. We were able to rent a 12x35 unit for $209 on the very back row with field at the back. We were surprised to find that the electrical outlet and outside lights did not work. A few weeks ago we discovered mice (no food in our unit). We inquired about the lights, electrical and mice, and were told that renters abused the electric, so it was turned off, and they would look at the lights. There are evidently some mouse traps, but we have not seen any on our row or in the field. Still no lights or electric in our row and more mice in our unit. In addition, November 1 brought a rate increase, just 4 months after our lease. Our monthly fee has jumped to $258 monthly. And the current Web price is $209! The best rating I can give is 1 star due to poor customer service , 3 rate increases and a unit move just to get the same unit price as a new customer.

So very thankful that I ended up with Artifacts Storage! Top tier customer care that you just don't…read moresee much of anymore, truly above and beyond. So easy to get set up and very reasonable rates. I will recommend this business over and over!

From the owner: Welcome to Artifacts Self Storage on 1911 S 1st Street in Rogers, AR -- just six minutes from…read moredowntown. We provide secure and affordable self storage units, climate controlled storage, and temperature controlled storage to protect your belongings year-round. Our storage facility also offers vehicle storage, RV storage, and boat storage with easy access and top-notch security. Whether you need extra space for personal or business items, our clean, well-maintained storage units are perfect for short-term or long-term use. Discover why Rogers residents trust us for reliable storage solutions in a convenient location.

BEWARE!!!! Unit rented at 503 S Rainbow in Bentonville, arrived today and the garage door to our…read moreunit is jammed. We were unable to open it! Called the 800 number and they told us NO ONE WORKS ON THE WEEKEND...WE ARE UNABLE TO SEND SOMEONE OUT TO HELP YOU!! What? This customer service is HORRIBLE! Who runs a business like this? We DO NOT recommend using any SpareBox facility as they do not help their customers! So completely unprofessional & unacceptable!

This company took over the Pleasant Grove Self Storage at this location. There was not much fanfare…read moreto let existing tenants know of this change, and what a change it was. No longer any friendly faces here as there are no people at this location. They went to a personless self-service kiosk model. This means no one is there to help you with questions or concerns. No one is there to monitor and manage the units - this feels like a safety and security risk for the belongings of the tenants. To top this off, there is no customer service to speak of. Sure, there's a contact number and email form but any responses you get are unhelpful canned replies at best and ignored at worst. Recently, I inquired about the return of my deposit on a unit that I had with the previous owner and was essentially ignored and told that I was SOL and to contact the other company. This is not possible as they do not exist and ceased to upon the transition. Further requests were ignored or told that they can't and won't help despite having taken on the assets and debts from the acquisition. I looked into the BBB and their local entries are not there - shocker. Looking at their entries in other states, the negative trend continues with reports of this company selling off tenants belongings even with a valid and ongoing contract. I definitely do not recommend this place. Avoid it at all costs and go elsewhere that actually has people that can be interacted with, held accountable with, and have real connections with.

I had the best experience getting settled with a climate controlled storage unit at Arkansas…read moreSelf-Storage in Lowell! The facilities are safe, well-lit, and clean. Carla was nothing but helpful and sweet. I will definitely be recommending this facility for self-storage in NWA!

Not only are they courteous, efficient and helpful but their facilities are immaculate. I have…read morenever seen such a clean and well maintained storage facility. The staff is beyond nice -they are thoughtful and considerate. I cannot recommend Arkansas storage more!

After almost 20 years of being a loyal tenant here, I was fairly shocked when I received a rent…read moreincrease notice of almost 40%. Last year, my rent went from $55 to $65, which I was fine, being that had been my rent for most of my time. However, last week, I got a notice that it would be going from $65 to $90. This is not only outrageous, but also not aligned with current rates in the area. With one phone call, I found a similarly sized unit for $70 per month, 5 miles down the road. I expressed my sentiment to management earlier this week and tried to be reasonable, explaining I would probably need that unit for another 6 months. Their response was that this was a "corporate decision and out of their hands." I was also transparent that if this was in fact the decision, then I will be moving out and also leaving negative reviews. It's unfortunate that it had to come this, but this has been quite the negative experience.

From the owner: Pleasant Grove Self Storage offers climate controlled solutions for vendor storage and overstock…read moreinventory storage, RV storage, boat storage, auto storage and personal storage. Our facility has 24-hour surveillance. Our tenants have gate access from 6am -10pm 7 days a week. Our larger spaces have electricity, along with individual security-monitored doors, and complimentary use of our business services in our onsite office. For your convenience our facility is accessible seven days a week 365 days a year.

I rented a 10x10 unit two weeks ago for our moving needs. For a week, we moved boxes and other…read morethings in. On Saturday, my husband and I went to the unit and as soon as we pushed up the door, the latch fell off. This meant there was no way to secure the unit and our belongings inside. Since the website said there was onsite support on Saturday, I walked to the front office. The woman living there (not an employee) said she couldn't help but I could "call Donald in Bentonville." Unfortunately she did not know what number Donald could be reached at. I called the "support" number I was given, which was an answering service that never answered, not even to let me leave a voicemail. Since my paperwork said I could also text this number, I did, and no response. Since our belongings could not be locked up, my husband did a temp fix to make the latch and lock appear to be all right. We spent the rest of our Saturday securing another unit at a different company and moving all over our property to the new location. While we were doing all this extra work, I sent an email to the "support" address. I didn't expect a response, and naturally, didn't get one. When my husband and I went in Monday morning to cancel the rental, Donald was in the office. He said he had read my email, but since I had said in the email that I wanted to cancel, he didn't bother responding and "thought I'd just wait until you showed up." (Apparently he didn't think it was worth it to try to save a customer by responding immediately.) Donald apologized, but took no personal responsibility and instead blamed the owners, complained that they don't listen to him, and brushed off my husband's suggestions (a contractor with 50 years of construction expertise) on how to make sure a latch stays attached to a door that is constantly being opened and shut. Once we had our cancellation confirmation, Donald offered us another unit at one of the other facilities he manages. I couldn't believe the gall he had to think that we would want to keep doing business with this company, but I was also frustrated that he didn't mention this until after everything was over. Had he offered us a unit at the other location (which was actually closer to where we are moving) when I sent him the email on Saturday, I might have been tempted to remain a paying client because he cared enough to try to save the sale. I'd also like to mention the mess that has collected around the units toward the back of the facility. We had to sweep away small limbs, rocks and pick up trash that was scattered all over the drive-up area when we originally moved in. In all, the absolute worst and most unprofessional experience I have ever had at a storage facility. Update: Four hours after I posted this review, I received a call from someone who said he was an employee of Snapbox who said "I see you called us on Saturday," and then just waited for me to explain myself. I told him I had already cancelled the rental and hung up.

Rented a unit online for the online price of $13 a month with 1 month free. After 2 months of…read morepaying the $13 I got an email that they were raising the rent to $60 a month. Took a full day to actually be able to talk to a person regarding the email. They stated that in the lease it is a month to month price and it can be adjusted at anytime. Be AWARE of the online price....They only give that to you to get you in the door for a good price and then jack it up immediately. Waste of time and $35 admin fee they charged at the beginning. STAY AWAY.