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    Your Go To Handyman

    5.0 (1 review)
    Open Open 24 hours
    Updated 2 months ago

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    11 months ago

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    Five Star Bath Solutions of Arlington

    Five Star Bath Solutions of Arlington

    (4 reviews)

    Once again Bradley came out and did an amazing job! He was polite, fast and proficient.read more

    Extremely disappointed with Five Star Bath Solutions of Arlington…read more My experience with Five Star Bath Solutions has gone from being very positive to extremely frustrating. When we initially had our bathroom remodeled, everything seemed great. We were happy with the finished product and had no complaints about the installation. Unfortunately, about four months after the remodel, we started noticing mold growing in and underneath the caulk along the entire bottom perimeter of the shower, where the walls meet the shower base. This is especially concerning because this is a brand-new bathroom installation. The caulk is still firmly attached, yet mold is appearing underneath and throughout the bottom seam. At the very least, I expect Five Star to come out, inspect the installation, determine what is causing the problem, and properly correct it. The worst part of this experience has been the complete lack of customer service after the sale. I have called the Arlington location multiple times asking for someone to come out and inspect the issue under the warranty. I have not been given an appointment or even received a meaningful response. I also contacted the company's national customer-service/sales line, only to be told that all they could do was send another message to the Arlington office. I then sent a formal written warranty request by email, and I still received no response. That is unacceptable. Five Star advertises a lifetime warranty and emphasizes that its warranty is locally serviced. When you spend a significant amount of money on a professionally installed bathroom, you shouldn't have to repeatedly call, email, and chase the company down just to get someone to acknowledge a problem only four months after installation. I am extremely disappointed--not necessarily because something went wrong, because problems can happen with any installation, but because Five Star has shown virtually no urgency or accountability in addressing the problem. I sincerely hope someone eventually takes responsibility and comes out to inspect and properly resolve this. If they do, I will gladly update this review to reflect how the situation was handled. For now, however, I cannot recommend Five Star Bath Solutions of Arlington based on my experience with their post-installation warranty service and customer support.

    Your Go To Handyman - handyman - Updated September 2026

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