We contracted through Your Home Improvement Company. The experience has been troubling from start to finish, with numerous miscommunications, delays, and substandard workmanship. On May 31st, 2025 we met with your sales representative Kelly West, who provided an estimate for a new shower installation. Despite requesting time to consider the cost, we were pressured to sign the contract immediately to receive a "one-day only" discounted rate of from $15,000 to $12,000. We agreed under that pressure, and provided an initial payment of $7,000 as per the contract. Following the contract: · On June 3rd, two representatives came to measure and review the existing plumbing. We requested to retain the original drain and discussed the possibility of a larger base. The plumber indicated this was feasible but said we needed Kelly to update the estimate. We reached out, but Kelly later told us it was too late, as the order had already been submitted -- contradicting the contract, which states the next payment is due when the order is placed. At this point, we were already unclear on what exactly had been ordered and approved. · Installation was scheduled for July 22nd. Two workers arrived and discovered water damage beneath the floor. We were informed a plumber was supposed to come, but later told that your company does not have plumbers on staff. David, the installer, offered to do the plumbing work himself, stating that no permit was required. We were placed in a difficult position (with only one bathroom) and reluctantly agreed to proceed to avoid being without a shower for several days. · On the second day, the team worked from 9:30am to 9:30pm. After completion, the next day, we immediately noticed several issues: poor caulking, incomplete work, and a leaking shower head. We documented the issues with photos and videos and shared them with both David (installer) and Kelly (Sales) The response we received blamed us for poor lighting and even accused us of touching the caulking ourselves -- both false and unprofessional claims. After repeated follow-ups, someone returned to address the issues, but the outcome was still unsatisfactory. We were told the caulking issue was due to "windows not being square," which feels like a deflection Summary 1. High-pressure sales tactics and misinformation about pricing and available discounts. 2. Failure to clarify or honor the scope of work, including changes requested shortly after signing. 3. Misrepresentation regarding licensed plumbers being available. 4. Unprofessional installation practices, with evidence of incomplete and poor workmanship. 5. Inadequate customer service response to reported issues, including blame-shifting and dismissiveness. read more

We had our windows installed earlier this year, Feb 27th 2019. The installation process didn't go the best and they had to replace a few things on the large window and porch door. During final inspection the guy saw a little piece was missing (i am not even sure what it was for) and he said he would have someone come by with it. This never happened. During the whole process our sales guy was good at first but as issues came up he stopped answering my texts so I just went through the customer service/installation people instead. Now 6 months later our large window leaked during the storm last Tuesday and I have been calling and leaving messages daily and no one has called back. These windows were not cheap and I thought there would be better service from this company. I was wrong. Today instead of calling I sent a message through their website and posted this review. I will keep trying to get a hold of them because no one wants to spend $10,000 on windows that leaks. The new porch door seems to be fine and keeping us warm, just the large window seems to be the issue. read more