iI you are in market for outdoor furniture for your home, do NOT look to DecoScape and their retail store Your Patio Store in Fort Lauderdale. I did an order just over 17 weeks ago from date of this review, and the only thing they seem to deliver is lip service and empty commitments. Disclaimer - yes, my sales invoice says average 20 weeks and that I waive any claims to specific dates, but they kept telling me otherwise for ready date. The timeline: 1-Nov order placed at Your Patio Store, sale by Bruce Remz who I am sure stated orders running 8-12 weeks, hopefully near lower end of range 6-Jan (10 weeks post order) did email inquiry to Bruce, he replied by email that still a few weeks out, quote at time of sale is 10-14 weeks 2-Feb (13 weeks passed) visited store in person, Bruce said still in production and would email me in few days with update 6-Feb (one day short of 14 weeks) no update so did another email follow up to Bruce, he wrote back and said the factory (Decoscape) has not got back to him and advised to call their customer service direct 6-Feb (one day short of 14 weeks) called customer service and spoke to Spencer. He told me two more weeks to finish production, and he agreed to change to delivery/unpack at my home due to delays. 23-Feb (16 weeks passed) called customer service and spoke to Chris. He said still in production, could not see any note of change to delivery. He said he had to follow up and would call me back in the afternoon.but no call was received. 24-Feb called former CEO (not knowing no longer at Decoscape). He passed my query to Gerald Shvartsman (listed as current President of Decoscape) for resolution. 25-Feb No contact from Gerald, so I called him. He said order would be delivered week of 2-Mar and logistics team would call me morning of 26-Feb to schedule. 26-Feb No call from logistics so in afternoon, I sent text to Gerald to follow up 1-Mar (17 weeks passed) no follow up received, did email (not filed a complaint, did email) through BBB website Near end of workday today (2-Mar), I did online submission to Decoscape customer service, completing their form, will see if any good news... read more

I stopped at this store to check out some outdoor pillows. The ones we have are a bit thin and I was looking for something thicker and more comfortable. As soon as I walked in, Bruce asked if I needed some help. I told him I was shopping for pillows and he was very nice explaining some of the differences among his offerings. He also said, that regardless of what you buy, it's always good to re-treat the outdoor pillows with FabricGuard to keep the water resistance as well as the mildew resistance in top performance. The 16" pillows were $95 and the 18" pillows were $115. read more

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If you are like me, you've driven by the corner of Federal and Oakland Park many times and have seen this huge patio store perched on the corner. So recently, when I needed patio furniture, I wandered in to see what was what. My overall take away is that this is a place for restaurants and businesses to order their furniture from as the prices are high, and they don't deliver small items for less than a $400 fee. They encouraged me to use one of the apps out there for shipping so clearly they are not really in the game for residential unless you are buying huge quantities of furniture. Their selection feels limited as is all kind of looks the same but again, I think it's because they stock what the restaurants around here want. I could go through the place and say- oh I've seen that at Oceanic, or Salt 7 has those chairs. So the furniture must stand up to the local elements well if all these businesses buy from them so that's a plus. They have their own factory but the lead times sounded long to me for a locally based company. The staff was knowledgable and knew their stuff but there wasn't anything there I wanted to buy for the price they were charging. The one chair I liked that I thought would be about $350 was in actuality $900 so I ended up leaving empty handed. Oh and if you drive, the parking is a hot mess. I finally parked at one of the highly priced meters on the north side just to stop driving around. Probably worth a stop in if you have a big order and don't mind paying top dollar for retail quality outdoor furniture. read more

Love this place! Every time I come in I am always welcomed with a smile. If never fails that Bruce is there ready to share his wealth of knowledge. You can definitely tell he's passionate about the company and stands behind his product. He's been in the business for a very long time and it shows. One of the things I like most about this company is that the quality really is undeniable. They have sunbrella quality outdoor cushions, poofs and a variety of options to choice from. We bought a couple poofs and received a quote for the rest of our furniture order. The furniture is manufactured in Miami which is a nice way to keep business local. The way also offer design services if you're in need of help deciding which way to go. They are very proud to share that all of their product is commerical, built to last. Before you buy your outdoor furniture, stop by and see what I mean. Touch it, see it, feel it. It speaks for itself quite honestly! read more

Your Patio Store - Your Patio Store Front - Furniture Stores Near Me - Fort Lauderdale, Florida

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We walked in the store to buy a patio table and fell in love with so many pieces and the quality, that we could not pass on it. We bought a large Day Bed and picked Beautiful cushions to go with it. Also, even though we live in Florida, how can you pass up a great outdoor fire pit table. This one is a heavy concrete table, perfect for our decor. We met Gerald who was very attentive to our needs. We also opted to pick up some other cushions that we special ordered from their large location and the guys that helped us put the items in the car were so helpful and kind. Will definitely recommend The Patio Store!!!!! read more

Yah ok so delivery scheduled for am . No call no delivery ! I messaged called got no response. When I did get an answer after 3 calls all I got was excuses . Not ok . Unbelievable the level of service when it's bought paid top dollar for custom made and I can't get respect for MY time . Let's see how they survive . read more

The overall experience was very unprofessional. They do not return phone calls. Production time takes 3 times as long as promised. Defect with one of the products made and was never corrected. For the price you pay, save yourself the time, stress and money and take your business somewhere else. Very unhappy and will never return to Your Patio Store in Fort Lauderdale. read more

We bought a sectional and a day bed in may and june of 2021 from the patio store and are still waiting to hear when the day bed will be delivered !! Over 17 K for both , the sectional was delivered after 8 months to find the cushions were done wrong , the back was over stuffed and the bottom had not been filled enough!! The store keeps on reminding me that they have a no refund policy which they never mentioned when we made that huge transaction!! The President of the company is not responsive or available and now after replacing only 2 cushions out of the 6 that needed replacing , the material is ripping from the rubbing against the metal arm rest We will make it right is the answer but its not right and it gets worse as the days go by The Boca store tells me to speak to a customer service rep who's been in the job for 6 months and has very little confidence that she can do anything !! Its been a horrible experience , and its being built here in Hialeah as well !! The lies, the time spent and money . Had the expectations of an excellent product that most people cant afford!! Go somewhere else, don't buy here , maybe the pandemic hurt them but as it stands its not worth the money and they really don't care !! read more

I ordered a love seat and 2 chairs in early March. Was told they own their own factory. Orders were to take 8-12 weeks. 26 weeks later..... no one can answer when they will be ready. They keep telling me "next week" for months now.... The factory is in Miami. Don't let them lie to you like they lied to me. read more

Horrible business. I've never had to post a review like this but my experience with this company though today has left me no choice. In February 2021, we ordered a large, standalone umbrella in additional to an outdoor dining table, chairs and an umbrella for the table. They said it would be 7 - 11 weeks for delivery. 24 weeks later we received the dining set and the umbrella for it. The umbrella is too tall for the table and you can't push it up high enough to catch the pin to secure it up. We still can't use it. Someone from the company suggested I saw the pole myself to make it shorter. We did receive the large umbrella mid May. But the top portion of the platform you need to step on to work the umbrella wasn't secure. It was manufactured with an extra piece of metal that needs to be removed so it can set correctly. That plus the 4 wheels rusted out almost completely after only 1 month of having it. 4 months later, they still haven't fixed these issues and nobody will give us a straight answer. They have the worst customer support I've ever experienced. They took my money right away and now just give me the runaround. My issues to this day are still unresolved. And the items aren't cheap. We spent $23,000 for these items so you would think service levels would match the price point. I won't even bore you with all of the emails I've sent, calls I've made, even showing up to the store. They are being deceptive and at this point, I don't have any more options other than to pursue legal action. I don't want to do that but they are leaving me no choice and forcing me into it with their inaction and insensitivity. read more

******BUYER BEWARE, THE BOCA STORE IS SUING US FOR BREACH OF CONTRACT FOR THEM AND THEIR MANUFACTURER DROPPING THE BALL****** We were VERBALLY told 4-6 months for our patio table, we paid in full like good customers and we patiently waited. 4 months comes around and we start calling just to get updates, same response EVERY SINGLE TIME...IN PRODUCTION. 5 months comes around, we call again, mind you, they never ONCE called us to give us updates and they were also very rude to us when we would call them, 5 months same exact response IN PRODUCTION. We asked them to please give us a more specific answer/timeframe, IN PRODUCTION is ALL they would say. We asked for a refund and they laughed at us over the phone and said no refunds. That is not how you treat customers period. We wanted to know SOMETHING, ANYTHING more than IN PRODUCTION. 6 months comes around, they never ever called us once or even called us back as they promised they would. At 6 months we called one last time, Keith asked us to call back in 30 minutes, we said no, how about you guys give us a call, he promised 30 mins he would call back. To no surprise at all, no call back. TWO HOURS go by and we call AGAIN, we plead with Keith that we need MORE information, that this is not fair nor how you treat customers WHO PAID IN FULL, he could careless and says they will call back by end of day...end of day and guess what, NO call back. We as customers did our part. We were told 4-6 months, we paid in full, we waited and when 4 months came around we of course wanted to know updates, we called NUMEROUS times between the 4-6 months. They took our money and treated us extremely poorly. At this point we thought we would never get our table and that these people just took our money and besides the fact that we NEEDED a table and had already waited the 6 months THEY had told us WITH ZERO UPDATES! We had NO ANSWERS, NO TIMEFRAME, We needed a table so we got one elsewhere. So we filed a dispute with our bank and WE WON! Once we filed the dispute they started calling and trying to be nice, even the manufacturer called. They both admitted to dropping the ball. What were we supposed to do, just be at their mercy with ZERO UPDATES while they have our money $4600??? Thank GOD I do not have a table from them, imagine if something goes wrong with our table, do you think their customer service would give a crap, based on how they treated us....HELL NO! We just found out that they are suing us for breach of contract which we were never given a copy of. Please READ ALL REVIEWS and BELIEVE THE NEGATIVE ONES because it is exactly our same experience. Shame on us for not reading the reviews. We have a lawyer and we will be fighting for us and for all consumers. THIS IS NOT HOW YOU DO BUSINESS NOR TREAT ANY CUSTOMER! Both the store AND the manufacturer has HORRIBLE REVIEWS! We did everything right, this company treated us so poorly and now we have to deal with a lawsuit for THEM dropping the ball. Sue your manufacturer for never giving you updates but don't sue your customers who paid in full and followed your VERBAL AGREEMENT and called to get updates like anyone would when you take their money. We will make sure everyone we know is aware of this shameful company and how they treated us, we will make sure all consumers know how this company treated us and how they are suing us. This isn't even a loss for the store or their manufacturer, they both have a showroom, put it on your floor and sell it, all that is "custom" about this table is the color, blue and white. They are just suing to flex their muscle instead of looking in the mirror and admitting their mistakes. Use this experience for good, change your customer service, change your relationship with your manufacturer, don't take it out on customers who did everything right. Shame on you! read more

After shopping for outdoor furniture all over South Florida we came across Your Patio Store by accident and we are so happy we did! From the sales help (we used Bruce), to the product, to the delivery, and even when we had a problem with one item, they solved it very quickly and well done...They are the reason to "shop small" read more