I couldn't recommend this more. I booked the Fetch boat for a sunset cruise for my bachelorette…read moreparty. I had been really nervous about the weather, and Laura was kind, patient, responsive, and even worked with me on a back up plan incase it rained! Even though it was a little chilly on the boat, the boat was beautiful, they had blankets for us, and Vin (the captain) was the best. Perfect thing to do with a large group on ACK

Fantastic boat, fantastic time! We really enjoyed our sunset cruise with Capt. Vin. He brought us…read moreon a beautiful tour and was friendly and knowledgeable about the island. Definitely going again next year!!!!

While we did not get to go out due to a Small Craft Advisory, I'll say that we had no difficulty…read morewith the refund. This reduces the risk that weather imposes.

My family and I rented a very nice 19 foot boat from this business a few days ago and spent an…read moreabsolutely fantastic afternoon on the water exploring the harbor and the beaches nearby. It was a really special family afternoon and we could not have done it without this rental agency. Honestly before this summer I did not know that you could even rent a motor boat on Nantucket. Fortunately I walked by the stand and got the idea. The service was awesome. You sign up online and pick the boat you want. When we showed up they had upgraded me to a bigger better boat. Then after the first hour of the trip it was clear the engine wasn't working perfectly (but it was OK) and so I actually had the cell phone of Brandon, the guy who helped us at the dock, and he literally came out and swapped out another bigger and better boat for us! Talk about customer service! The boats are solid and sturdy but nothing fancy. Honestly people rent them every day so there's no way you could possibly get a fancy brand spanking new boat through a rental agency. But they are solid and they work and it's just a fantastic way to explore Nantucket Harbor and the surrounding beaches. Truly an amazing day and again the customer service by Brandon was absolutely 10 out of 10. He could not of been a more helpful guy.

Too many people onboard for the size of the boat. Too crowded to enjoy. Say they take up to 14…read more This cruise was 11. A $$$ making machine not customer friendly.

This is a MUST. It was an amazing experience. For only $50 per person, there's no reason not to do…read moreit. The boat is the perfect size. There is plenty of space for you to sit on the boat. The owner and his daughter are great. They're very nice and knowledgeable. It was wonderful to experience a sailing excursion at an affordable price. This was definitely one of our favorite activities. Would do again!

Max, Rachael's son (she handles the reservations and it's a family business) took us out for the…read moretwo-hour up-harbor ecotour in a 25' Carolina Skiff more than big enough for our small group of 4. Max was a personable and fun; lots of great stories -- and knowledgeable enough to answer a broad range of questions, from "what's this shell," to "what are the medicinal uses of horseshoe crab blood," to "where should we have lunch," to "what's the best bloody mary on the island" to "what kind of bite do you think this is?" (The bite happened at the pool before, so no worries there.) All in all, a great trip including a spin out to the spit, some walking on the beach there, and a cruise around the harbor. It was less structured than I'd have expected (felt more free-form than pre-packaged excursion) and while that wasn't a problem for me, it might be for you -- hedge that by knowing what you want to see just in case it starts out with: so, what do you want to do? (Not a bad way to start such a trip, but being a bit pre-informed helps you answer the question.) The other experience we had was out-of-their control, but less good. Their primary boat, The Shearwater, was broken down the day of our Cocktail Cruise which kind of messed up our first day on the Island. While Rachael was super nice and prompt in explaining the situation and offering us options (e.g., reschedule), in the end, we were unable to do that cruise. Bummer, as I'm sure it would have been fun. That said they handled a bad situation with aplomb and I appreciate that.

Really enjoyed our trip with Nantucket by Water! We were a Bachelorette Party group of 11 and took…read morethe cocktail cruise on the Minke boat. We did multiple loops of the harbor with John who pointed out interesting sites along the way and a seal in the water! They provided a Bluetooth speaker and cooler with ice for our BYOB, which was great. They were easy to schedule with and reassuring when the weather was touch and go. Really appreciate Rachel and John - we had a great time and I would definitely recommend for a fun group outing on the water!!

We waited 1.5 hours at the Washington St rental shack and no one came to rent us a kayak. I called…read morethe number on the sign 4 times and only got voicemail. Sign said open 9-5. The kayak bins and all were open and it was clear someone had opened the place and left. We were there late morning through early afternoon. We even swung back by at 230 in case the person had gone to lunch. Gotta be honest: My daughter and I were on the island for two days and we spent the second day explicitly to go kayaking. The weather was calm and dry. We wasted hours of our time at a business that couldn't be bothered to answer their phone or have a person on duty. I wish I could put zero stars. Don't bother to have a business if this is how you operate. I will spread the word that everyone I know on the island should steer clear. Atrocious.

Great place to rent a kayak. The staff is super friendly and answered all of our questions. Good…read moreequipment and not crazy expensive. They have a good location, not far from town, and there are plenty of places to explore. The best part is rowing through all the docked boars and seeing how the other half of a half percent live ;)

Amazing option for affordable sailing on ACK. Our kids had a blast renting SUPs & kayaks on Jetty…read morebeach. So glad NCS exists! Thanks for a great experience!

From the owner: We have a lot of fun!read more

Gus is great!! We had the best time on a bachelorette trip to Martha's Vineyard. Highly recommend!read more

great experience! thanks for all your thoughtful planning. we really appreciated your efforts…read more super nice crew. they made us feel very comfortable

Hy-Line is the way to travel when going from the mainland to Nantucket! The boats are clean and…read morethey have a full bar, food and non alcoholic drinks. The trip from Hyannis to Nantucket is about an hour on the high speed ferry. They have nice seats, tables and an outside area. They take care of your bags and bring them on and off the boat. Overall it's a great way to get to the island!

Terrible service just refunded I lost money booking when they're boat got cancelled due to engine…read moredifficulties or I would have to wait 5 hours for the next one no inconvenience fee nothing. Would give them 0 stars if I could.

We always have a great trip and catch a lot of fish. Wonderful captain and mate!!! We book a trip…read moreevery year and we will be back again!!

My family and I did a 2.5hrs afternoon inshore trip with Captain John and Steve and it was awesome…read more The boat had plenty of space for our family and they are truly experienced fishermen. They took us out past Brant Point and we caught Bluefish (2) and Bonito (2). Steve, the first mate, was especially great talking to my daughter/showing her how to fish and sharing Nantucket history and tips .

Paid for two of us for trip from Hyannis to Nantucket. Trip was cancelled due to mechanical issues…read more Ok that can happen, I get it. But the handling of it was bad. When we first arrived we were greeted by a salty sailor type guy who grumbled "it's not running today. Hasn't been running all day..." then rattled off a confusing list of options as if it was our problem, and "go to the ticket booth". We went to the ticket booth where the guy - who clearly hates tourists - rattled off options, each one with an attitude like it was just our problem and we had to know the area and options and if we didn't we were just stupid. "well you could take the freighter... well you could try that other boat over there... well..." We asked, "any idea when it could be back running again"? "nope." 2 stars because they gave us a free ride back. But even that wasn't clear. Return boat was canceled. Went to ticket building before the return trip... got another ticket person who was very unclear. "We can't give refunds here." (WTH, this is a large ticket building, not just a booth and they can't rectify there?!). Now we knew about the freighter and passenger "slow boats" (2 hours instead of 1) and were lower cost so we were just looking for the difference refunded. "can't do that here". then "just hop on, and it will be free back, then go to the ticket counter and talk to them". Of course when we got back nothing was open. So we got online the next morning. Managed to get a full refund so the return ride was free. Turned out ok. Slow boats took 2 hours off our day but whole trip ended up costing 1/4 of what it would have it the boat was working.

We took the fast steamship ferry from Hyannis to Nantucket and then back. We had a change of plans…read moreand had to come back early. Which was a headache with the ticketing agent but we got our tickets exchanged and were able to come back early. One thing that was disappointing was the cost of a can of beer that ranged from $10.50 to $20. That's ridiculous.