My dad was a resident here for about 10 years. He suffered from Parkinson's. During his time…read morehere, he went from the unassisted level, to the assisted level to the full care level. I must have visited this facility at least 3 times a week for a decade! I live nearby so it was convenient to walk there with my kids and visit my dad and the other elderly residents. We got to know many of the folks there, all the nurses and nuns as well. The front desk receptionist was always courteous and welcoming, the foyer is spacious and simply decorated. This place always felt more like an apartment building than a "nursing home." It was always fresh, bright, and clean. The floors were always so shiny and immaculate. We checked in and took the elevator to my dad's room. The living spaces there were always neat and organized, with laundry services provided. Residents can make their rooms as personalized as they'd like. We saw some lovely, well-appointed living rooms and bedrooms. The common areas are pristine and comfortable. We enjoyed seeing the other seniors there and took pleasure reading to them, helping with meals in the communal dining room, and even conducting Bible studies! The kitchenette has a couple tables, snacks and drinks for the residents. There's also a well stocked library and games. The nuns of the Little Sisters that run the facility provide spiritual support and many activities to keep the folks there encouraged and entertained when appropriate. They also have yard sales and festivals throughout the year. The nursing care was amazing and we felt confident in the safety and healthcare my father received. He was cared for in a dignified and gentle manner as he went through the stages of needed care. The staff made his adjustments for further medical assistance seamlessly. They certainly made a difficult situation much more easy to handle. Our minds were set at ease knowing my dad was being treated with compassion and love. Beautiful grounds surround the buildings, where residents can talks walks, pause for prayer and meditation and just enjoy being outside with nature. I'm so thankful for the extraordinary care my dad was given by the incredible people here. We couldn't have chosen a better home for him.

I came into Laurels not able to walk or stand on my own . The staff was great from the Nursing…read moreto the CNA. I was treated with respect and dignity PT and PT were deligent in working with me Activity was fun I thank everyone for the great care I received I am going home able to walk steps, able to do things I could not before I am so grateful to Laurels of Bon Air and would recommend this place to everyone.

I reccommend thinking twice before sending a love one to this facility…read more This was a very upsetting experience for my family. While I was out of town, my cousin stayed with my grandmother for several days and witnessed ongoing neglect. My grandmother cannot feed herself, yet meals were missed unless someone reminded staff or a family member fed her. One evening she wasn't given dinner at all, and staff claimed she had "refused," which is simply not possible given her condition. There were also long delays in care--she was left soiled for extended periods, and when help was requested, it often took far too long for anyone to respond. We also have concerns about medication not being properly administered. On top of that, when I personally asked staff questions, I was met with dismissive and frustrated behavior. What made this even more concerning was seeing similar issues with other patients--calls for help going unanswered and a general lack of attentiveness. I understand facilities can be busy, but this went far beyond that. There is no excuse for this level of care. I left with no confidence in this facility, and I hope they take meaningful steps to improve.

Hello, I also would…read morelike to give a big shout out to Joyce, my morhers' hospice, aid. She worked closely with my mother Wilma "Bugie" Garcia and gave her daily care and comfort. We can't. Thank you enough! Thank you, Regards, Janice, Pascoe .

Again...what can I say...trying to find great doctors with wonderful bedside manners...not so easy…read morethese days...especially with Covid! So let's not be confused James River Home Health & Hospice; 5 stars! Not to be confused with James River Internists; 2 stars...I could have plenty to say about them, but it's not their review so...back to JR H H& H. What a fantastic group of therapists and nurses! My mother was cursed with having Covid and ending up in the hospital, but incredibly blessed with the staff and the care James River Home Health provided! Steve, Kelsey, Sarah, Jane, and our amazing nurse, Danelle were patient, caring, professional, flexible, and so well informed! I truly have nothing negative to say...the scheduling requires a little flexibility, however, they're so flexible there's never a problem! Mom is doing so great and we're all so happy for her amazing recovery...but we're going to miss our new "friends" from James River Home Health !!

Home Helpers swept in and helped our family at a very difficult time. Each nurse that came was…read morephenomenal. Not just with their experience and medical skills but also just being loving, kind and flexible. They helped us figure out the insurance part of things and really were there with us day in and day out for over a month. They made a very hard time more bearable and we will always be so appreciative.

Tracey and her staff are outstanding. They truly care for Seniors like their own family. I have…read morereferred to Tracey in the past and will do so again without hesitation.

Petersburg location: Quality care, amazing staff, progressive and continuous levels of the…read moreprogram. Highly recommended.

Horrible administration. Stay far away! Totally botched a family members rehab and is super quick…read moreto kick them to the curb.

I've found my stay here to be very instrumental in my progress and recovery. My physical therapist…read morewas my catalyst and motivation along with other staff members . The first encounter i had was DeTonya who came by and made me feel welconed to the facility.. The nursing staff is great and i couldnt have asked for a better stay. The nurse practitioner Abby was also very helpful in managing my meditations. I am thankful to the entire team here at The Laurels of Willow Creek.​

Ginny Lockett is phenomenal. She spent her time over the weekend on the phone with my family…read morepreparing for admission. Upon admission the team was unorganized but when I called Ginny, she jumped into action and assisted with the process. She spoke to multiple staff members and my loved one to make sure all needs were met. I am providing this 5 star review because of her. She is the pulse of the building going above and beyond to make it all work. I am confident that she works with each and every family the way she worked with ours. She is passionate, empathetic and dynamic at solving problems. Call her if you need assistance with rehabilitation!

Nobody shows up for weeks, supposed to be here 10am-4pm mom-fri. And when someone does show up,…read morethey sit snd are on their cell phone all. Terrible service, do NOT use this company. You will regret it !!'

Care Advantage has stepped in and provided me with a great caregiver who is very helpful, a true…read moreproblem solver, and willing to go the extra mile. Since my husband is newly disabled, there is much that I am learning about the best way to do things. I always appreciate a care giver's compassion and patience. The assessment of what was needed for us was thorough, and we were matched with a great person.

We called Visiting Angels when our mother, age 92, had to have surgery. They sent a very caring…read moreand helpful lady to the home to assist with daily care and activities. We all work full-time and could handle nights - day care was needed. The caregiver did everything that was asked and more. She made the bed, fixed meals, did laundry and some ironing. Plus kept both parents company. I would recommend Visiting Angels highly. Top Notch - accountable and easy to work with.

saw them at the Paragon and after researching, decided to try this for mom. They really are Angels!…read moreThis service has been a Godsend.