II was dissatisfied with the impersonal service I had been receiving with my agent, so I switched…read moreto Jay Henry's Allstate True Insurance Agency. I was unprepared for the extraordinarily high level of knowledge Jay brings to insurance and for his commitment to outstanding customer service. His background in reinsurance means that he truly, deeply understands the complexities behind both underwriting and claims, and uses this knowledge to help his clients get the best deal. Jay spent over an hour with me going over all of my needs, then came up with policies for both my home and auto that saved me substantially over what I had been being billed by another Allstate agency. TV commercials would have you believe that you can improve your insurance coverage and experience by switching to another company. In my experience, it's the agent you choose that can make the big difference. That's why I highly recommend Jay Henry's Allstate True Insurance Agency.

As an insurance agency, this office is disorganized, inefficient, and not customer friendly. After…read more8 years of service, I have had a stolen property claim go unresolved for over a year, had an auto repair done at a 'quality assured body shop' that resulted in cheap repair work that rusted out and required signigicant out of pocket expense. The agency has claimed even after sending me a recent quality assurance document that they do not make claims to te body shops that they 'require' you use. Any time I have called the office to speak to an agent they do not know the history of claims nor services I have paid for. I was over-charged for 4+ years after my auto premium should have been reduced when I turned 35. I would recommend steering clear of this agency, unless you want an agent that will innundate you with paperwork, bureaucracy, and will try to regularly sell you life insurance.

I have used Keister & KEISTER Agency since I moved to Stillwater in the mid 80's and have had…read moreexcellent service since then. As an independent agency the represent many different insurance providers and have the ability to ensure my rates are competitive as well as to see I am placed with a company the will provide proper service when I have experienced a loss. I have autos, motorcycles, house, and supplemental health insurance with them. They work the best combination for price and coverage. Three separate insurance carriers presently. Steve, Scott, and Brian are very responsive. They guys have integrity and think more about placing their customers with the right coverage at competitive pricing that maximizing their commissions. I would recommend having approaching them to do an inventory of you insurance needs next time any of your policies come due. Doesn't hurt to get a second opinion an pricing from someone new?

I have been with Keister and Keister since 2000 maybe 2001 and have received acceptable service,…read morenot great but acceptable, until the past several months. I moved in December and wanted a new policy for my new residence, to cancel my existing policy and have my address update with my auto-insurance. Things were okay but again not great, up to that point. The closing date changed to 4 days earlier, than expected, just a few days prior to the new closing date. This is where things feel apart and continue to be derailed. Yesterday I called to talk with Scott my agent, Steve (the owner and founder) answered. He asked if he could help me. I explained that it was the same issue I had called about 3-weeks ago. I was told Scott was not yet in the office but was expected soon and he would have Scott call me back. I explained I was getting frustrated because it had been almost 3-weeks since I left the last message (with Steve) for Scott to return my call but had not yet heard from him. Steve assured me he would have Scott call me by noon or he himself would call me back by noon. At almost 2:00 p.m., I called Keister and Keister again, as I had not yet receive a call from either of them. Steve answered the phone and again said Scott was not available. Steve asked what he could help me with. I explained that it was the same issue I had talked with him (Steve) about 2 months ago and what I had called about 3-weeks ago. I told Steve my frustration was continuing to increase. Steve said, "Well if you don't like the service I suggest you go elsewhere!" Given his response I contacted the insurance company directly and was told my policy, which should have been canceled effect December 30th had not been canceled and because they had not heard from Keister and Keister, despite repeated attempts were canceling the policy effective April 30th not December 30th as I had requested when working with Scott in December. The company, however saw that I had a policy for two homes and assumed I was not living in the old one but was renting it out. I now need to send the company paperwork to prove I have not been the owner since December 30th. Once they receive my documentation their underwriters will review things and make a determination about providing a refund back to December 30th. Additionally, Keister and Keister did not notify my auto-insurance company of my knew address and the effective date of the change. Once I discovered this I notified the insurance company and have had to pay money back to the date of my move. While dealing with this I also, discovered I have not been getting the good student discount as I had thought and been told I was receiving. Keister and Keister did not request the good student discount in fact never report my daughter as a good student for the discount. My daughter has been on the A and/or B honor roll all through high school and college. Per Keister and Keister's request I provided them copies of her grades at least once per year! I would STONGLY recommend doing as Steve Keister (the founder and owner) suggested and "go elsewhere".

What sucks more than shopping for insurance, except maybe the annoying commercials trying to get…read moreyou to shop for the insurance you don't want...until you really need it? Oh, I know! Getting ripped off by insurance companies that charge way too much and still screw you over by making you jump through hoops if, heaven forbid, you actually need to file a claim on your policy! Been there. Done that. Haaated it! Besides, I was sure I (we at the time) were getting screwed on our insurance premiums. So, I did the dirty deed and went insurance shopping.... and, you know what, it didn't totally suck. I don't even know how I stumbled across Dan (the son), but I'm glad I did, and I have never looked back. I mean don't get me wrong, I mean who doesn't just love those annoying TV commercials, that just make you wanna run right out and drive off a cliff? Right? Not me, no sir-ee. When I call, I want a real person, right then, with real answers and real customer service, and that is exactly what I get from Dan and his crew. I've even had to make several claims over the years and have had NO hassles whatsoever. In fact, I would go so far as to say that the couple of claims I've had to make have even been...pleasant! Gasp! So, do yourself a favor and stop getting ripped off by the big box insurance companies, and do ALL of us a favor and puhlease stop funding all those dang annoying commercials already!

They got me the best rate for my auto/home insurance, and have been helpful and responsive to my…read morequestions in the year that I've been a customer. They are a smaller operation that takes pride in great service and making the process easy. A good option to consider if you're shopping around.

Matt was very helpful and was able to assist me with all my concerns and questions. Im very happy…read morewith my choice in insurance provider.

HI, I would like to recommend the Ty Haschig State Farm Insurance agency. Ty helped me out beyond…read morecustomer service when filing a recent claim. The State Farm claims process was absolutely seamless so far, everyone seems to know their jobs very well. If you are looking for an agent that will stand by you, reassure you when you are in need and follow through, call Ty Haschig, I'm totally serious, I have never had an insurance agent before, that was so knowledgeable and so helpful. Dave Andrews

I had insurance with John S and needed to get insurance for another commercial building in…read moreMinneapolis not insurance during the ICE event. Called twice, emailed and texted this Agent to return my calls. Recording said within 24 hours. John S. never returned my calls at all. Building sat uninsured for several days. Stopped in a office. I had to say hello several times before I got greeted. There are plenty of good State Farm insurance Agents, this office with John and Ally are NOT Best to stay away.

I was very impressed with John's knowledge of State Farm's policies. He was able to combine my…read morefamily's policies to save us all a ton of money! His patience and attentiveness really shines. He made the process very simple and followed up as the policies went through underwriting. I think this is the start to a long and successful insurance relationship!

My wife and I moved to the Twin Cities two years ago from the San Francisco Bay Area and sought…read morehelp understanding the insurance landscape in MN, and specifically to find the best value in home, auto, and umbrella coverage. While it didn't have the absolute most reviews of any insurance broker, the reviews Options Insurance does have--across Yelp, Google, and Reddit--indicate a strong reputation for customer satisfaction. And that's been our experience since working with our agent, Tippy Sourignavong. From the jump, Tippy demonstrated deep knowledge of insurance products (including terms and conditions that I found confusing), patience (in explaining the differences between policies), and responsiveness (often getting back to me within minutes for any question I had). She found us the best deal among insurers to cover our home, car (and later an additional car), and umbrella insurance from AAA; better than I could have found on my own. Before renewing this year, Tippy reached out, letting me know that she cross shopped my existing coverage across all the insurers and found us a better deal, saving us hundreds this year. She also flagged that insurers by and large were moving away from replacement cost value (RCV) to actual cost value (ACV) for roof replacements, which isn't as good, but out of her hands. I still appreciated the call out and it's exactly the type of proactive streamlined information I need to understand my choices and make a decision. I highly recommend Options Insurance and Tippy in particular as a starting (and ending point) for all your personal insurance needs.

Terrible experience with Keri Dobosenki. Had been working with her for 5 years until she discarded…read moreme. Keri handed me over to a more inexperienced colleague because her "role changed." Of course she only said this once I reached out and said I was unhappy working with the new agent. However before this, I was never notified about this nor was this updated on my insurance policies because they all stated that Keri was still my agent. Anyway the inexperienced colleague tried to convince me to stay with my current insurance company even though the roof deductible was more than doubled than the previous year and didn't even cover roof replacement. DON'T RECOMMEND Options Insurance, poor customer service and they don't have the best interest for you, the customer.

I signed up with this agency a little less than a year ago after Am Fam screwed me over on a claim…read more Right away I could tell Maria and Stephanie were much more customer service oriented; they helped me choose coverage that met my needs. This turned out to be better coverage at a lower price! But the proof is in the pudding or the claim process in this case. Thugs broke my car window Sat night when it was parked near downtown, hoping to find something to steal (they didn't, protected by poverty on that count!), I called in Monday morning, and by Monday afternoon my window was fixed!

If you are looking for an agent to send you a quote but repeatedly not honor it and randomly change…read morethe amount you are charged, and when you complain you get excuses and eventually an arrogant attitude, then by all means you should contact Maria. However, if you value being treated like a paying customer or want an agent that understands customer service you then need to look elsewhere.

Gladwin Agency has great staff and agents. They will definitely tell you if your getting the best…read moreinsurance currently or if you should change. They work with many insurance carriers so my days of shopping for the best rates are over!!! I call them up and they do it for me.