This is all just my one personal experience and may not be indicative of their services to others:…read moreERK was the most expensive accountants I've worked with and yet had the worst communication. They accidentally over billed twice and only corrected it after I asked about it. I hired them for tax planning and only after issues arose did they say that they stopped providing that service. I paid nearly $8k to file one year's taxes and help with QBO - their original estimate for the services was $3k. In the end, there was a mistake on my taxes as filed (I will take responsibility for the miscommunication that caused the mistake) and they wanted $1,500 to fix it. I got bids from 2 other accountants to fix the error -- both were under $500. After I asked for this to be discounted, they emailed me saying "it is clear your goal is to receive the best services at the cheapest amount possible from service providers. That mantra is not aligned with our professional goals." On this, I agree with them -- they do not seem to want to provide the best service at the best price. PS. I never paid a final bill of ~$300 because they wouldn't provide basic clarity about past hours billed and there had been errors in billing before.

I'm a small business owner and every penny I put into my business counts. ERK Financial handles my…read moreindividual and business account along with my book keeping. Running a business is hard but ERK makes it a lot easier. I can focus on my work and my clients knowing ERK will be double checking every deposit or invoice. They are worth every hard earned dollar. PS they do a great job nudging me to file documents and upcoming deadlines. XOXO

The most rude, unprofessional, and impolite customer service I ever spoke to in my entire life…read more I paid for a registered agent package today and then I noticed they offer mail forwarding services. so I started a live chat to enquire about what's included in the services, specifically scanning, as it's not clear on the website. The customer support on the live chat does not even greet you with Hi or Hello and they went on closing the chat and mark it as resolved without providing the full details. So I called, my question was simple: what's the difference between the virtual office package and the mail forwarding package as they both provide an address you can use to forward mails. the person on the phone said there is no real difference except the virtual office give you a lease agreement and includes all mailing and scanning fees. It was strange as the pricing is way different, so I went and confirmed with this person multiple times and I said so if I just need an address to forward mails coming to my business then I will juse use the mail forwarding service as I won't need the office lease agreement and she said yes. I was still skeptical, I went back to the live chat and asked if it's true that that's the only difference between the 2 plans? and the live chat person said no, the mail forwarding can only be used for things like state filings. So now I'm even more confused and I said why the person on the phone said that the only difference is the lease agreement and the fees? they go: oh everything is explained on our website?? like what?? nO IT'S NOt, the website is super confusing and thats the reason why Im wasting all this damn time trying to figure things on my own. So they ended by: you better call us. So I called again and the person on the phone was HYSTERICAL. she was oh we went through this already and you went to ask the same question on the chat, I explained to you many times bla bla bla bla. she was super hysterical and super unprofessional like she was speaking to her boyfriend not to a business customer. Then she confessed, that no the mail forwarding package cannot be used with banks etc, so I said why did you tell me there is no difference then?? I tried to be patient and listened to her and then everytime I started to speak, she goes on interrupting me again and go on HYSTERIC MODE again. Extremely irritating and confusing service and the most incompetent, unprofessional and childish customer service I ever dealt with. I'm not even going to use this clown company for my registered agent services. I'm a very patient and calm person and rarely I get so irritated by someone, but this was the most horrible interaction I ever had in my entire life. STAY AWAY FROM THIS COMPANY, THIS IS MY WORD.

I have been using these folks for the last several years and find them to be a great resource for…read morebusinesses. They are for my corporate agents for 3 corporations that I run/manage. I use them for my virtual office for two of them. They are keenly intelligent, friendly and above all, are quite inexpensive. In addition to all of this, Claire is an amazing woman who not only handles their accounts, but has a huge bowl of candy that she is more than willing to share. You can't ask for anything more...top notch business acument, great business resources and some Mik Duds. I'm a happy guy.

I was recommended FivKey by a close personal friend who knew I was struggling with reorganizing the…read moreoperations and accounting departments of my restaurant. I knew that there was more profit to be found but didn't know where to source it from. I was a little nervous exposing the flaws in my business, but it was the best decision I could have made! They came in and helped me to single out my team's goals, attributes, failures and what was to be learned from them. They got right into the margins of my books, and all of the places where we were literally "throwing away" money. They worked with me to develop an individualized plan that was not only effective, but helped my back of house run more efficiently. What I loved most about working with FivKey, is that they taught me how to implement these strategies on my own moving forward, how to better communicate with my team, and how to organize my restaurant in a way that I'm confident will continue to create a wealth of business opportunity and financial success!

Just received a phone call from someone from this company - but it took me over a minute to find…read moreout who he was and what company he was from as the caller ID didn't look legit. He was looking for the owner. Fine, but I'm the gatekeeper and my standard line is "What is this in regards to?" He wouldn't answer. After I told him I was the VP, he still wouldn't tell me what it was about. I stated again - what is this in regards to? I didn't think it was an unreasonable question and I told him so. His answer "Jesus Christ, lady!" and he hung up. Good thing I actually got the name of the company (which he mispronounced the first time.) I don't need to be cursed at by a slick and rude salesperson.

High pressure sales, which typically means there is no value behind the offering. They will lie to…read moreget in the door, then lie to get a contract, then string you along for contract after contract until they have squeezed all the cash they can from you, then disappear. Shady AF.

Set up appointment and Bruce did my family of 4 which took 2.5 hours. Very knowledgeable with all…read moreapplicable laws and exemptions. Office clean and ideal. This is my new tax preparers!!!

What can I say about Artin and his team at Five Star that hasn't been said already. super…read moreknowledgeable, super professional, and amazing service. I do all my work with him remotely as I moved to California but didn't want to go thru the process of finding a local bookkeeper only to be disappointe. Artin was open to continue us working together even though I was no longer local. Thank goodness for that, as I'm sure it would have been a struggle finding someone as good as him.

The Five star professional bookkeeping team is amazing! My initial meeting with Artin and his team…read morewas extremely informative, they guided my husband and I through the process of becoming their clients. They made the transition very easy and made us feel comfortable at every step of the way. The entire team is extremely diligent and detailed oriented, and they are always very responsive to any of our requests and needs. We are very happy with their work. I 100% recommend them as your one and only team for bookkeeping needs. Thank you five star professional bookkeeping for all your help!

We've been with UA for over 10 years, even after 4 different moves we still trust Jason's team to…read moredo our taxes. We have complicated taxes; with personal and business filings and being out of state. They always are friendly and take the time to address our questions during the final tax call. We trust Jason's team to handle our taxes and know they will provide honest and thorough work.

If you're looking for an accountant or CPA, look elsewhere. Jason filed my taxes late and assured…read moreme, multiple times, they had done it on time. It wasn't until I called the IRS that I learned they were sent after the due date. They misspelled my name, address and SOCIAL SECURITY NUMBER. Now I'm dealing with the consequences of their mistakes. They charge a lot of money for the worst service in time. Do yourself a favor and go somewhere else.

Professional, courtesy, timely, and went above and beyond! 100/10 would recommend!!! Was able to…read morefind a way to help with my tax planning in a way that my previous CPA wasn't able to in order to set me up for a smooth financial year.

I cannot recommend Rebecca and her team enough. I've taken her class on starting up when I first…read morebegan my business and since then everything has been very smooth. Any question I have is promptly addressed and the annual tax cycle is efficient. I don't lie awake at night worried about anything because I know she and her team have anything I could throw at them handled.