We picked up our rental near by so we decided to try Zaxbys for the first time. I think all of my order was too salty for me, but I can see the appeal. I got 3 tenders with fries and a drink for I think about $15. The tenders were small and fried hard enough that they actually cut the top of my mouth. The chicken was still pretty juicy though so if that's your thing, now you know. The fries were SO salty. I'm a fry fanatic, a salt fry lover and I could even eat these. I spent a lot of time picking through to find fries that were naked but that's fine since we were on a bit of a drive anyway. The peach sweet tea and fried cheesecake bites were fine. I don't see myself craving this food but I could see myself trying it out again because of convenience. read more

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Salad no fork. Fries no sauce, Tenders no sauce! The short wait time was honestly the only highlight of this experience. Due to the long line inside, we used the drive-thru, and we waited less than three minutes to place our order. Unfortunately, everything went downhill from there. The customer service was extremely disappointing. The employee taking our order could not provide a pleasant greeting and was unable to answer basic questions. There also appeared to be little to no communication between the staff inside and the drive-thru team. Several items we ordered and paid for were unavailable, yet no one made an effort to properly communicate this or offer reasonable substitutions. When we reached the pickup window/door, the interaction was just as unpleasant. We were still charged for items we did not receive, and when we asked about alternatives, the employee did not seem interested in helping. We even had difficulty getting something as simple as sauce for our tenders and fries. I spent over $80, so I expect to receive what I paid for or if something is unavailable, I expect to be informed and given the opportunity to choose a substitute. To make matters worse, one of the containers was not properly closed, causing food to spill inside the bag. Overall, this experience made it clear that the staff needs additional training in customer service, communication, order accuracy, and professionalism. It is frustrating to spend that much money at an establishment and feel like the employees have an attitude toward you for simply asking questions or requesting what you paid for. Zaxby's, you have to do better. Good food cannot make up for poor customer service and a lack of communication. I hope management takes this feedback seriously because this type of experience is not worth the headache, and unfortunately, it makes me hesitant to return. read more

Zaxbys - Fast Food Near Me - Atlanta, Georgia

This location has lot of potential considering the proximity to the airport. Travelers love to visit unique chains while passing through town. This was my second visit to this location. The first time was via the drive through and I remembered the wait being long. Payment was taken quickly and I was advised to go park. This time I went inside. Tons of people waiting. Lots of employees but multiple on break. Two registers but only one being used. The wait was long but the food was great. This location also needs to clean tables. I asked an employee for a rag to clean the table and I was given a dry paper towel. I asked if she could dampen. It and she did. She never offered to clean the table or have someone clean the table. Most Zaxby locations are better than this. I think this place needs a manager...present. read more

I ordered through the drive-thru shortly after the opening hour. Happy to know that the rating was above 95. The food was fresh, hot, and tasty. The customer service was good. My order was accurate and the price was fair. I'm not sure if the ambiance of the dining room. However, the parking lot was clean. I would recommend this location and I will visit here again. read more

Terrible waited 40 minutes for my food twice when I ordered ahead for pick up and they forgot my sauce every time.for company that makes you pay extra for the sauces absolutely terrible. read more

I was fortunate enough to get here when no one else was in drive through today. I ordered a garden salad and I was done in less than 3 minutes..Amazing.I got utensils, napkins and they even remember to put the salad dressing in the bag..if only my garden salad actually had things from the garden other than shredded lettuce..baby. Steps.. read more

Zaxbys - Zaxbys - Fast Food Near Me - Atlanta, Georgia

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We don't have Zaxby's on the West Coast, so I decided to check it out while I was in Atlanta. Went through the drive through. Ordered a 5 piece #2 combo and went large. It was like $13.00 or so. Here is how it was.......... Chicken Strips- Man, these were the SMALLEST chicken strips I have EVER seen. Seriously. They were legit "chicken fingers" but they were a babys finger. I dont know how your french fries can be bigger than your chicken strips, seriously! Flavor was tasty! They were really good. But they were so skimp! Fries- Good crinkle cuts. Bread- Toasted cheese bread type deal. Just ok. Coke- Atlanta's finest. Nice and sweet, and their cups are very sturdy and strong. Overall, glad I got to check it out, but not sure if I would come back if the portion sizes are always that small. read more

Zaxbys - Outside. - Fast Food Near Me - Atlanta, Georgia

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The store is nasty. Not clean at all. I would not recommend eating here unless you want to get sick

I really wanted to write a good review for this location, but my experience was horrible. Customer service-indescribably disgusting to the point that get have to have armed security. I totally understand customers frustration. I drove home after a long night to find that there was bacon in every single meal I ordered. I was very specific that I didn't want bacon. Then, drove back, ordered again, and there was bacon AGAIN! Not to mention wasting 2 hours of my evening. This location should either be shut down or completely redone. Zaxbys food and experience is supposed to be much much better than this. I don't understand why this location is so awful. Especially because of where it is located. In a beautiful affluent Black community. It's disrespectful for Zaxbys as a corporation to think this is ok. It's NOT. This location should have much better customer service, employees that actually read or type in what the customer actually orders, and ARMED security? Wow! read more

First time eatting here. I am from San Diego, CA. Visiting Atlanta and wanted something that we don't have. Good food. Will eat there again when i come back. read more

DON'T use this restaurant!! First the ladies restroom was filthy. Old dried blood was on the commode. Toilet paper all over the floor. It looked like the ladies restroom had not been cleaned in days. Let alone a cleaning every hour daily. The lemon pepper wings I ordered were greasy and tasted like cooked in OLD grease. The wings made me sick!! Had I gone into the restroom first I never would have ordered the wings!! I was taught if a public restroom is nasty the kitchen is generally NASTY!! On the outside is also trashy. The entire Princeton Lake area is trashy especially around the eateries!! The area grass is not cut regularly and always overgrown. Why is it where black people R the main patrons the area is trashy and not well maintained? Why is it black owned businesses and owners property is generally trashy and not well maintained inside?? And let's not talk about BAD customer service generally. But these owners can't figure why they don't have a lot of customers and often go out of business. Really?!?! read more

So during my trip south, I had Zaxbys twice because I love it so much. This time I was south Atlanta. I did the drive through which appeared to be busy but moving. Ordered the fried chicken salad and a big zac snack meal with a sweet tea. The ordering process was very simple. He understood exactly what I meant as I modified my ordered. The young woman at the window was friendly and got me extra seasoning for my fries. I was not disappointed at all. Everything was correct. The salad was exactly as I requested evening down to the lettuce I wanted. It was really tasty and fresh. Enjoyed the tea, just a little too much ice. Overall my meal was great. I had to carry it with me to the airport so it made it through a lot of transition. I would return to this location. The team was friendly, got my ordered right. The food was good and flavorful. I felt like it was worth my money for sure. read more

Zaxbys - Fast Food Near Me - Atlanta, Georgia

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Just an horrible establishment they made me wait for my order for an hour if I could rate it any less I would and they got transmissions working here read more

Better than the last one I went too. Didn't take too long to get the food like normally. Good was made wrong and cold. Zaxbys USED to be amazing. I'm disappointed and dissatisfied.won't return read more

This Zaxbys is the WORST. customer service, TERRIBLE. I waited for a whole HOUR just to get my food and they still forgot stuff. There were other people in front of me waiting past an hour. I do NOT recommend. They might as well go out of business! read more

Was craving my Black and blue zalad with chicken on the side because I don't eat chicken or call Claire come from a bear oh you're going to deafly definitely getting Bhad Bhabie tomorrow. She don't really need a haircut. She just need a bath and her face clean. Zaxbys yesterday so I took a trip and detoured to my nearest location off Northside rd. I'm Atlanta and started to make my order when I noticed MY ZALADS were NO LONGER available!!!! Are you kidding me NEW OWNERS‍. The main reason vegetarians come to your restaurant's it's because of the salad options! Ughhhhhh news flash BAD DECISION! read more

I guess when you don't eat at a place for a while, you can enjoy it again. This Zaxby's had gotten to the point were they were giving out soggy salads, cold fries, and since they got rid of the lemon pepper wings, I really had no reason to visit. I went back today since I was in the neighborhood. The cashier was a lil ole lady that im sure is working during her retirement, but she took our orders quickly and efficiently. She repeated the orders and overall had a very good dispositon. I will say the "boys" in the kitchen were all laughing as if someone else had told a good joke, because they were all laughs and high fiving one another. The drivethru had 15 cars wrapping around the building at three in the afternoon. My salad (The Blue) has gone up in price by 49 cents since the last time I had one, but it was fresh, and their wasnt a puddle of water in the bottom of the bowl, it was very good. I wish the tomatoes would have been a little more chopped, but thats not anything I couldnt do for myself. Spent almost $10 on a salad and lemonade. read more

I had to say Zaxby's Grill salad it was so good. I really enjoyed it. Also I had chicken strips. My husband had the wings and things he really enjoyed this. The service at the windows was awesome. Don't have any complaints. I also had a frozen lemonade and it was delicious. read more

Customer service is just as great as Chic-fa-la. I've been coming here for years and have yet to have a bad experience. My salads are always fresh and delicious. Even when it's late closing time, the salads are still fresh. Sometimes the wait can be a bit longer than normal, but since my food is fresh I won't complain. read more

Zaxbys - Grilled Chicken Caesar Salad. - Fast Food Near Me - Atlanta, Georgia

This was a great place to eat the service was great and the food was delicious we dined in and very nice atmosphere the Resturant was clean the one I ate at is located on S Cobb in Smyrna Ga. read more

Zaxbys - Just as tasty as it look! - Fast Food Near Me - Atlanta, Georgia

S L O W It was very busy on the inside and drive-thru. I decided to go through the drive- thru. After approximately waiting 10+ minutes in line, I still waited over 5= minutes. We had two different employees and what we were waiting for. Our order was very simple, 10 tenders. Finally received our order and guess what?! I was not given any Zax sauce or napkins. PRO Food is always delicious Location CONS (this visit) See above read more

It's okay . It's always slow . I've seen them move like a snail . The sweet tea at this location sucks . It's very nasty . The drink fountains is always dirty with low ice . The lobby is semi clean . There's no customer services . This place could be better and it have potential . The drive-thi always have a long long line wrapped around a building . It's located directly next to the AMC movie theater and right behind Publix read more

They're only open for drive thru and mobile pick up at the moment. But the line moves fairly fast, and the staff is friendly at the window. The food is prepared right, but they're a little more pricier than other Zaxby's read more

Zaxbys - Waiting in drive thru - Fast Food Near Me - Atlanta, Georgia

Wait times are ridiculously long inside and the drive thru I know it's not typical fast food but it shouldn't take an hour to be able to place your order and another 20 min to get your food in the drive thru line. I only come here because the one closer to me is always out of their zappetizers. read more

Our experience was entirely good. Their chicken is delicious! The restaurant was clean, and I like their decor. They also have exceptionally good iced tea. Great visit in every way. read more

The location is the worse never fails! How much do the owners care if u see all the complaints and you still do nothing. Then you can't go inside to order! Never get this type service on the north side of town!! read more

Ordered food (after standing at the register unnoticed for 5 minutes) and unsweet ice tea (I am not from the south). The gal said they don't sell unsweet tea. Ok, no problem, I will take a cup and figure it out. Next to the soda dispenser is a 10 gallon container labeled freshly brewed unsweet ice tea. So I tried it-sure enough unsweetened and good. Got my food after a wait-they were busy so I get it. Asked for ketchup. Another employee say "we got no ketchup". I am like thinking because all you serve is fried food, "you have no ketchup in this whole building"? She looked at me like I was an alien (once again I am not from the south), and said "I said, we got no ketchup". End of conversation. Hehe! read more

Horrible location I hate this spot 30 to 45 minute wait for fast food is ridiculous. They need better service I think the whole staff could use a class on customer service and being friendly also keeping customers up to date on the order. No one ever called for help and no did a manager ever come check the front to see what the issue was and why they have a line. To much playing around and not enough customer service and making sure customers get in and out. My fries was not even cooked all the way but I was not about to w read more

I really love zaxby's and am so excited that it is right down the block from the house. The food is always tasty, orders are accurate (95%), and the drive through is surprisingly fast even when they are busy. The ONLY problem I have is the DoorDash attached to the store does not list songs anymore. It is the weirdest thing bc you can go to the location and get them without issue. Not sure why this is happening but I wish it would be corrected so I could be lazy and order from home to be delivered. read more

Go in today to place an order and was informed that I can't place an order in the restaurant only online... RIDICULOUS.Why even have the restaurant open on the inside if your customers can't dine in or simply place a to go order. Instead you have to place an online order then go in the restaurant to pick it up and let's not even discuss their drive thru ... beyond wrapped around the building. These times just confirm that we should focus on cooking and eating our own foods at home. read more

I am a Zaxby's lover but the Toast Is always cold. Overall good customer service Very kind people. But I did see something that looked like a strand of hair Gross! Though overall good. Better cleaning than last time I came here. Sometimes very long wait. read more

I have been in the drive thru line for over 40 mins ... even though it is before closing, menu wise there are about 4 types of meats to drop in a deep fryer and then sides... now it is after closing!! And I am stuck! I cannot leave the line or anything (10:11 pm closed at 10p) this makes no sense to me because they use the same ingredients to make different items on the menu and most items are prepped/ pre made and just have to add the meat and dressing.... Smh read more

I tried the new Zax southwest salad for the first time and they didn't include the toast. To top it off after the first two bites I discovered a hair in the fried chicken!! Nasty! read more

Zaxbys - Fried chicken with hair. - Fast Food Near Me - Atlanta, Georgia

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I usually hate this Zaxby's location because it's always backed up and often times there were so many mistakes with the orders that it would annoy me to come to this location. Recently, as in the last two months or so I've noticed a few new faces who seem to be management or if not they should be. Sean, Pebbles, and another two young ladies who have locs have made my experience incredible. Excellent service every time I encounter them! Also I found that using the Zaxby's app to place your online order is much easier than getting in the line which is usually backed up. Thanks for the great service y'all! read more

For the life of me I cannot understand why there is a 30+ minute wait for a mobile order. The inside isn't open so it it's just drive through and mobile orders. This customer service is AWFUL! read more

I have waited a year to post this but clearly the owner does not care about the reputation of their franchise because it is the only Zaxbys in the area. The youth they hire have no manners, yell at customers, and the service whether it be the drive thru or inside is horrible and slow. I have had my card and receipts basically thrown at me on multiple occasions. Wrong orders are met with an attitude. My suggestion is to take more pride in your reputation. Just because it is fast food does not mean you have to mistreat people. I will definitely be reaching out to the main Zaxbys office to alert them of this locations consistently horrible service read more

Thank you so much for being so kind during Teacher Appreciation Week! It was so refreshing and I definitely felt appreciated. The service was spot on during this week! The food was banging (as always). The wait wasn't bad either! I frequently visit this location and will definitely continue to visit! Thanks so much! read more

I got here once a week for the salad and every time for the last two months there is an issue.waited 40 min for a salad I preordered. Employee laughed in my face when I asked for order. Pretty bad. read more

FOUND THREE LIVE BUGS IN MY SALAD!!! Looked through the clear plastic of my salad when I sat down to eat it at home.... Counted three live bugs crawling around in it. Infuriated and hungry!!! This place needs to be reviewed by the health department. read more

Trust me. There's nothing fast about this place. Nothing at all! This location offers curbside service. I place my order on the app, and head to the restaurant. I arrive at 8:35p, and my food is slated to be ready at 8:37p. I pull in, there are at least 15 cars in the drive thru, and they're blocking the spots for the curbside pickup. Drive to the other side to pack, and none of those spots are available. I called the location to let them know if arrived 8 times in a row! EIGHT! No one ever answered. I was able to flag down the young lady that seemed to be handling the curbside orders. Very pleasantly, she assured me she'd grab my food. I finally got my food at 9:07p. 30 whole minutes after it was slated to be ready. And of course, my food is cold. The only reason I would not give this location a ZERO if I had the option to, is because the associate who actually delivered my food was really nice, and I felt bad for her because it was raining! read more