I swung through this location's drive thru with my 3yo and 5yo in the backseat. We had places to be but the girls were hungry so we needed something filling and quick. Zaxby's to the rescue! The food was freshly-prepared, hot, and well-packaged. The girls readily ate their food and my biggest pleasant surprise was how tasty their egg rolls are!! I will for sure consider Zaxby's more often! read more

Food and drinks are good. Service is slow. Fast food window takes forever. And they make you park, and that's cause they don't have anyone in line. Been here a few times and it's always the same read more

Female who took my order (jakeya) has a comprehension problem. Talks fast but listens slow. Doesn't let you complete your sentence for your order without you have to cut her off. She was more worried about her drive through time telling people to back up in the drive-through near a pole so she can get better drive-through time. Basically faking the system. Taking an order just takes simple communication and comprehension skills. All you have to do is listen and if you can't do that right it's obvious while working as Zaxbys is the peak of your existence. read more

I entered the drive thru & placed my order at 6:11pm. I paid for my order & was asked to park, I complied. At 6:28 I exited my car to see actually what the problem was. Not only had they NOT made my order, but they forgot about me all together! I asked the manager for a refund and even that took an additional 6 minutes! Upon leaving the restaurant, I noticed allllllll of the cars behind me had come and gone, there were NO vehicles in the drive thru AT ALL! I will NEVER visit this location again, even though it's on my route home. read more

We we're visiting Georgia and decided to try Zaxby's, as we do not have them in AZ. It will be my first and last time. Starting with the service, it was terrible. The employees were rude, our order was incorrect and we were missing items. The food was about average price for fast food but overpriced for the quality. The chicken was decent and their house sauce was tasty. The fries however were cold, soggy and undesirable. Not on my list to try again. read more

Zaxbys - Fast Food Near Me - Jonesboro, Georgia

The lady in the drive thru was the most miserable person I've ever interacted with at their literal place of employment.Tried to order 2 salads and the 3 piece combo and she said $52?! Something ain't right with this place. Had dinner at the neighboring Applebees instead for half the price. 0/10 will never go to this zaxbys again. read more

My wife went with number 4 combo with BBQ. While I went with the spicy chicken sandwich meal. This is military friendly location. Plus they gave us free cookies!!! read more

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Worst food ever it had cockroaches and bugs, there was a rat in the counters and i also Saw this lady fall in front of the staffs bc the staff left the floor wet, and didn't do anything, terrible never again! read more

This location is the absolute worst! The employees have the worst attitude, you waiting in the drive thru 30 minutes or long to place an order, the inside of the building nasty, the women's bathroom had no tissue and the lights were blown and needed to be changed. Needless to say I went to Chick Fil A to get something to eat. read more

Terrible service, waited 30minutes stuck between two cars in the drive-thru. For them to not provided sauces which were asked for and no receipt which i asked and was ignored. read more

It says they close at 11 , I swing by at 10:30 and she says, we're closed. I'm not surprised. Every fast food joint here in Jonesboro sucks. They're all lazy! I stay an hour away from Jonesboro but I was in the area and I can say this place every single fast food joint in this area have a bunch of lazy workers. read more

OMG, the back kitchen can't read the orders, the GM has to take order as the line is to the door and soda machine is down AGAIN. This is my 4time here in 2 weeks and will be my last. Food is OK if it's done right. But getting it right is a challenge with this group. read more

Went in today and ordered food to go. I didn't see the tiny sign indicating extra sauce has a cost $.25 each. I said to the employee perhaps it would be a good idea to mention that at the point of sale so extras can be added to tickets vs not even mentioning it. She gave me a dirty look and pointed at the sign. I understand the cost. Business is business but on the same hand the curt attitude and nasty looks we're not welcomed. Maybe when they are preparing the purchase they should mention will you need extra sauce. Be proactive. If I was told I would have paid but not after the fact. Especially with the nasty attitude. read more

Can I leave less than 0 stars? This was easily the WORSE Zaxby's I have ever encountered! I will look past the broken AC and apathetic employees. The place was disgusting! The drink machine was out of most every flavor, and was absolutely filthy! As if it had not been cleaned in weeks! The drinks that were available had no syrup, so it was not drinkable. They made me a "new one" from the machine in the back. More on that later. I hoped that the food would at least be decent enough to eat. Boy was I wrong! I threw the drink away immediately because it tasted like it had mop bucket water in it. I tried to stomach the food but the fries were barely cooked. The chicken was... it was chicken. My stomach has hurt ever since I ate what little bit I had. Even now as I write this review! Avoid this place like the plague! read more

I walked in and ordered 20 wings at 7:22pm. I asked the cashier: is it okay to do ten wings of one flavor and ten wings of another? She said yes. Apparently it's not okay, but nobody told us until the other people I was with got their order and the cashier tried to convey this to us through them. (We all know how crappy games of telephone turn out anyway.) She couldn't come out and tell us directly herself because the lazy staff members had friends coming in & bringing them dinner from McDonald's, clearly prioritizing their hunger over mine. We went up and rectified the order and picked 20 of one flavor. Around 7:53 our friends had finished eating. Which is awesome because that's the point of fast food. But I still had no wings. We walked up to the counter to inquire about the wait time. The fine, upstanding staff of Zaxby's had not even started the order. They had "completely forgotten!" We asked for a refund and the lug of a manager came out to issue it. He didn't apologize, and when asked what he planned to do in the future to avoid similar Customer service issues, he said, "you're already getting a refund. I'm not going to give you anything else." Ay, there's the rub. How can you expect the regular staff to do any better when the manager himself disregards the customers? How can you expect to run a fast food chain when It takes more than 30 minutes to make 20 wings? That's slower than 1 wing per minute. In the fast food game, slow and steady will not win this race. My advice: go to the McDonald's across the street. (The staff clearly prefers it.) read more

Never seen a zaxbys so empty at lunchtime...... I think I know why. ...... I ordered three cookies with my order last Thursday and didn't get them in my bag ..... I thought for sure they would just add them to my order for free today .... boy was I wrong I guess trying to get a $1.50 in cookies for free is a common occurrence here.. I was told I should have called the day it happened and have the receipt on my person. Think I will go to Popeyes from now on next door. What a horrible customer experience... I asked to speak to the manager and she never talked to me.. what a joke. Ok so I didn't give up on this place and they have turned it around I am upping my review. read more

Zaxbys - Empty because customer service is horrible. - Fast Food Near Me - Jonesboro, Georgia

Update: THIS LOCATION'S FOOD GOT ME SICK. DO NOT EAT HERE. WARNING: I am not saying this lightly... worst fast-food experience of my entire life. Long story short: They get my order wrong, I wait 25 more minutes in drive-thru to only end up arguing with the employees about receiving my missing stuff. After 5 minutes of legit yelling and cursing amongst the employees in the restaurant, I finally get my fries, but still no toast. Oh, by the way, I was accused of lying to them. All of the food was vile and disgusting. I am actually nervous about getting sick from the food. Plus nobody was abiding safety guidelines whatsoever. No masks. I made the biggest mistake of them all by not driving away while I had the chance. A man like me just wanted his chicken after a long day. I never would have thought I would spend 50 minutes on a fast-food transaction to only be disappointed and potentially sick before the holidays. Shame on them. They should all be fired immediately. Dysfunctional. DO NOT EAT HERE. read more

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Had a reward for a free chicken finger plate. Their reward scanner was down so the cashier insisted that he couldn't "give me free food" since they weren't able to scan the reward. Then he asked if I wanted to pay for it. Why would I pay for something that is supposed to be free? On top of that, he was extremely rude. Worst location I've ever been too. I went right down the street to Chick-fil-A. read more

Their food taste like cigarettes. The food was hot but the aroma from the food smelt like stale cigarettes .

Extremely slow drive through. After 20 min I had to exit line to go in to rest room. I let front line know that I was 3 cars from drive through window and would be right back. She let drive through cashier know. When I returned I watched 4 cars pass the window and notified Azariah on front line that i had been missed. She took it upon herself to cash me out of drive through register. Drive through cashier couldn't have cared less. Thanked sharia and went to car. Had to go back in to get salad dressing. Integrity is lacking at this store. And 80 health score reflects it. read more

Normally, I don't review fast food restaurants, because...what's the point? However, I was so impressed by the management and staff at this particular Zaxby's location, I was prompted to write this review. From the moment I walked in the door, I was greeted warmly and treated with friendly and efficient service. My food came out fresh, hot, and fast. A staff member offered me a free cookie at the end of my meal, and also offered to clear my tray from the table. You don't find this level of service at many regular restaurants anymore, let alone a fast food chain. In addition to the excellent customer service, they were also running several specials which set them apart from other Zaxby's locations. i.e. $4 house salads during lunch hours (normally $7) and 10% coupons for your next visit. These are the kinds of extra touches that not only get people in the door, but also keep them coming back. Kudos to the staff and management, you are doing everything right! read more

Quick lunch break drive thru took me 40 minutes (once I was in I couldn't get out). Ughhhh!! Now I'm late for work

Food is never fresh but you waiting for 10 plus minutes to eat old nasty food...customer service is horrible don't eat here

This Zaxby's is definitely not abiding by COVID-19 guidelines. The 3 ladies/girls at the drive-thru had no masks. On top of that, the fries and tenders tasted like they were fried in old grease & my order was wrong. read more

I just pulled up here at 11 AM they opened at 10 for them to tell me I can't get served inside to go through the drive-through I get to the drive-through they tell me that now they're closed they opened 30 minutes ago yet I still cannot get my food this is the worst Zaxby's do not come here!!! read more

There is a very friendly and pretty cashier by the name of Idazha very professional and nice her teeth are so white lol I love to see her smile read more

Please hire an adult to babysit at this location. This location sucks. young kids close this location early always short staffed. I had a mobile pick up order and it took them 50+ minutes after the order was supposed to be picked up for me to get it. I literally had to stand at the drive thru to get my food because the wouldn't bring my paid for mobile order to the door. read more

I stopped by this location during Teacher Appreciation Week because this location was participating in the Zaxby's Teacher Appreciation Special. Boy, was I (and my colleague) extremely disappointed at the service and the lack appreciation shown towards educators. Let's start off with the phone call my colleague made to this location prior to arriving. She called to inquire on whether this location was participating. The male who answered her phone call stated "I should tell you no, but yes, we are participating" after she asked. We were shocked, but didn't let that detour us - I mean after all we are educators, our patience is a little longer than most. When we arrived, the place was busy, but not hectic (especially for lunch time). When we got up to the counter, the young lady taking our orders was busy talking and playing around. She immediately stopped with a look of annoyance on her face and said "if y'all are teachers, we need your ID and the flyer. She then walked off (without looking at anything or saying anything further). We had the flyer available on our mobile device (this was accepted at other Zaxby's). When she finally came back to us, she told us we needed to print the flyer out. We (along with about 3 other educators) were turned away. Horrible read more

Zaxbys - Fast Food Near Me - Jonesboro, Georgia

STAY AWAY!! Employees were rude. They were out of a couple items I ordered. She said the ONLY drinks they had were sweet tea and lemonade. Got to the window and she said they only had lemonade. No coke products, nothing else. I asked for ketchup, she said "we are out of that too." Is this place even in business??!! Then drove off to find out they gave no straws and left out part of my order. HORRIBLE!! read more

Would give them zero stars if possible... Ordered a salad which shouldn't take long, but I was asked to pull up and so was the car in front of me. Then I couldn't get a second salad added at the window I had to go in or back around to place another order. REALLY?! WTH?! It might make sense if there were only a couple of people working, but that's not the case... It appears to be a full crew which is even more infuriating!! I would have done better driving past my house to go to the Zaxby's in Lovejoy/Hampton. I will do that next time!! DON'T WASTE YOUR TIME STOPPING HERE!! read more

Consistently a bad dine-in experience. Constantly understaffed. Never ketchup in the dispenser. CokeFreestyle is always missing most of the drinks. Ice machine/water never works. One issue doesn't make or break a visit, but that many issues do. Out of control. Done with this one. ------ Edit: So, I thought I'd come back and give it another shot. Advertised closing at 11p, hours on the door says 11p, but I arrive at 9:54p door is locked. Seriously... Zaxby's on Tara... get it together!! read more

The worst customer service I've experienced in my 35 year of being an Atlanta native. Took my daughter in for a milkshake as a reward for some positive behavior and grades. We asked about the flavors and not once did the Lil girl look us in the eye. She only said "we ain't got no milkshakes" and summoned the next guest... AGAIN... never made eye contact. Fuck this place even my dirty ass money is better than this place......MEANWHILE somebody's boyfriend was about to beat his girlfriends ass that apparently he employees knew. And they were laughing. Good luck with this business. I'll stay in east point we're we have less but take care of our shit. read more

Beware of this nasty ghetto restaurant....I found a roach in my salad and when I tried to speak with a manager all I got was a Mexican lady with very bad broken English who was no help at all. If you care about your health never eat at this disgusting nasty restaurant filled with ghetto employees.... read more

Worst customer service ever. Cashier was either stupid or stoned. After three tries he was still asking me questions about what I wanted. When I questioned his intelligence and asked for someone else to take order, he stepped away and started hurling racial slurs at me. The other cashier stood there saying nothing when I asked what the other guy had said !! Then refused to give me the managers phone number. I left without food. This store won't be in business much longer if management doesn't get some better employees in there. read more

The worst customer service I have ever received in any Zaxby's. It took almost 20mins to get my order. Now, I understand made to order and I get it'll take some time. I ordered a salad and it was only about 5 people in the restaurant. When they first brought it out, it was the wrong one and that took almost 12 mins. My receipt was right but I understand mistakes happen. Then they hand me the exact same (wrong) salad in a to go container. I ordered for here. Seriously? After another 7-8 mins my meal finally comes out.....in a to go container. I give up. I guess reading is still fundamental but not a requirement to get hired here. Guess I'll have to take my meal "to go". Don't waste your time here. Other, and apparently, better options around. read more

I gave them 2 stars as neither of the employees that could be see through the drive through window were wearing masks. The service was okay, though my husband had to go back and ask for items not provided through the drive through. read more

It was an African American female, honey blonde brownish hair with braids... and its 10:43pm and mind you, Zaxby's does not close until 11. This young girl comes to the window and asks me and my boyfriend " What you want?!" So even though she was rude, we proceed to order. We told her what we wanted and she turned around and said to us " we don't got that!". Once again very rude, so we proceeded to ask her what she had. She stated " all we got left are tenders, fries and toast!" Mind you, every time she made a statement back to us she hollered at us. So we said "how come you don't have anything left?" She says " we just always run out of food" . Speechless by her manners, disrespect and indecency, we left. I would not recommend anyone giving their money to this place, they are rude and they yell at you. read more

There was hair in my salad and when I called to complain the person on the line hung up on me. Called back multiple times and no one answered the phone. I will not be returning read more

This has to be the worse Zaxbys in Jonesboro. Pulled into the drive thru around 7:50pm and there were three cars ahead of us. After about 10 minutes without moving an inch decided to go inside. Placed order at 8:01pm and waited 20 minutes for the order. There was one cashier and 12 customers inside on a busy night. There appeared to be only two cooks in the kitchen and one was actually standing at the window on his cell phone! Service is extremely slow at this location and appears to be getting worse. Hopefully they will hire more people, especially for the evening dinner rush. read more

I never write reviews but this will be the exception. Went through the drive thru today and ordered the usual buffalo blue zalad with blue cheese and a medium diet coke. There was only one car ahead of me in the drive thru and no one inside so you would expect exceptional service with no issues right? Wrong! I get toast that was so hard you could have grated parmesan cheese with it! Their was no blue cheese dressing in the bag and apparently they want you to eat the zalad with a plastic knife! Ridiculous! They need to keep the original people there that know how to run the drive thru and get rid of the slackers! read more