I believe in second chances. After recently leaving a one star review for slow service and inattentive employees on my last visit I decided to order and stop in again today. It couldn't have been better. My food was ready to go as I walked in the door and I was greeted with a smile and a meaningful thank you. Keep up the good work. I will be back to see you again soon. read more

Zaxbys of Newberry is awesome! Great service and food and friendly staff. They are genuinely friendly and want you to be pleased.

Food... bleh. Smelled and tasted burnt. Tried to eat it, but eventually just threw it away. The grease in the friers definitely need to be changed. The floors (especially on the dining side) need some serious degreasing. But if your kids need a good slip and slide, this would fit the bill! read more

I genuinely don't know what was happening in that building. It felt like the entire staff had just been dropped onto Earth five minutes earlier and told to "figure it out." I waited 40 minutes for 6 chicken fingers not a complicated order. Not a huge order. Just 6 chicken fingers. Meanwhile, the whole restaurant was filled with people staring at the counter like we were witnessing some kind of slow-motion meltdown. No one knew what they were doing. No one communicated. No one cared. It was like watching a group project where everyone failed. This wasn't "slow service." This was complete confusion and incompetence from start to finish. I left angry, hungry, and honestly impressed at how badly a fast-food place can be run. I wouldn't go back if it was the only food left on earth. You'll want to scratch your back with a cheese grater. read more

I am sure I have mentioned this a time or two, when we travel we HAVE to stop at Zaxby's at least once. This trip, we did two stops; one on the way down and one on the way up. It's sad to see this particular Zaxby's have such a low rating because we found it to be quite nice. The employee who took our order was super fun and the place was clean. We ordered two chicken strip plates to share between the four of us because we weren't super hungry for lunch but it was lunchtime and we needed to stop for a bathroom break. The food was good. I mean, it wasn't knock-your-socks-off good but it was cooked well and like I mentioned earlier, the service was superb! read more

Zaxbys - Chicken Strips, bread and fries. - Fast Food Near Me - Newberry, South Carolina

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Oh yeah! This is a must stop when in town. Crispy crunchy chicken tenders and sandwiches. Yummy fries and sauce. That toast :) thee tastiest most refreshing ice tea too read more

Zaxbys - the neon sign - Fast Food Near Me - Newberry, South Carolina

Waited over 30 min in the lobby while the drive-thru cars were moved swiftly thru the line. Absurd.

I was in Newberry on business today and wanted something fast but good for lunch. The young Lady, Michelle, took my order. She was very helpful with my decision. I was unsure what I wanted to drink and she provided a full review of the Zaxby's drink offerings. My order was correct right down to the fries and slaw. Thank you Michelle!! read more

If you don't open until 11 then leave your doors locked until 11. Stood at the counter waiting to be helped at 10:54..finally asked "is this where we order?" To which she replied "oh, we don't open til 11" what?? Keep your doors locked or at least acknowledge your customers! Jeez...customer service 101..step up your game Mgr Kiki. read more

Super disappointed! Fries where undercooked, and the staff inside was not very friendly. We mentioned to them that the floors where very slick through the whole establishment, including the bathroom. And that I almost fell and worry an elderly person may actually get hurt. They didn't seem to care. My guess is they either mopped with a dirty mop or used to much product and didnt remove it from the floor. VERYYYY DANGEROUS! Wouldn't be surprised if someone fell and sued this place. read more

The order is correct and staff are usually good to deal with. Their drive thru is actually good despite whenever they're busy. Food quality/cooking/food prep needs some more work though. read more

Saddest lock-in chicken sandwich I've ever gotten, there's barely any Buffalo sauce on it at all and the tenders are tiny, would not recommend this to anyone I will be getting something else next time read more

Zaxbys - This is the saddest kickin chicken sandwich I've ever gotten there's not even any Buffalo sauce on it accept for a bit on the corner - Fast Food Near Me - Newberry, South Carolina

O-em-gee! This chicken tender, club sandwich is amazing! The fresh, tender, flavorful chicken, bacon on the cheese side, the dab of mayo, and the perfect amount of lettuce!!! Time for another bite... The crinkle fries, lightly salted and pillowy inside... (Bite)... All perfect and I'm truly satisfied... I'll taste the cookies after some of this digests! Lol Crushed ice in the soda, non-caffeinated for this preggo lady. One downside: The bathroom was a single stall! In a restaurant! read more

Zaxbys - Yumm! - Fast Food Near Me - Newberry, South Carolina

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When you walk in the store and there are 3 employees sitting on the benches and the first thing one of them says is "Oh my god" because they have a customer really will make you turn around and walk out. Me and my family were traveling through town and looking for somewhere to eat. Thank goodness I don't live here and have to deal with these type of employees regularly. read more

Get the fries! It ALL ROCKS!!!! I just need later hours! Friendly staff but I usually have to pull around and wait! read more

Zaxbys - Fast Food Near Me - Newberry, South Carolina

Who every frying the Chicken is pulling it out two Early The Skin is To Soft it's almost Uncooked when you Open it up

While vacationing in South Carolina I caught a commercial for this place with Lee Ann Womack telling me to come try it out. When Lee Ann says to do something, I do it. So on the way home to the Bluegrass where we don't have this chicken chain, I pulled off the highway and gave it a try. The chicken is....A-OK. It's just fine. There's nothing wrong with it. It's made better by dunking it in their special sauce which seems Thousand Island inspired. What doesn't taste better drenched in Thousand Island? The Thousand Island aside, I didn't feel sick after eating there like I do at many other fast food joints like the evil clown or the psychotic king or that disturbing pigtailed nymph Wendy. I don't get the decor. The theme seemed to be something along the lines of "Hey, TGI McFunsters makes a buck selling crap food and tossing random crap on the walls, let's improve the food a bit but keep the random crap on the walls." If driving through the south east again, I'll stop in for a meal that I have to get on the go and eat while driving with me knees. But only because Lee Ann told me to. read more

This review is for this specific Zaxby's location. We were traveling through the area on the way home from vacation and stopped at the restaurant. We got there at 11:30am and were greeted by an employee saying the place wouldn't open until 11:45 (online and on the door it states they open at 11). We went to get gas and then came back. As we walked inside, there were 4 employees still sitting down and eating and a line of about 10 people. Their drawers had not been switched out from the night before, and the employees did not seem to care in the slightest they they opened late. While we were standing in line, an employee walked out from the back cursing and quit on the stop. Needless to say we did not stay and give them our business. read more

We love Zaxby's but this has to be the first one I've ever been too that was a disappointment. Chicken was undercooked, sweet tea was out, no milk shakes, trash overflowing. Just blah! read more

Took about 20 minutes to get 2 salads and a snack pack. One salad ordered without bread because of gluten allergies and bread was on plate so salad had to be remade. In addition, apparently they had no sweetener for the tea. How can a restaurant not have any artificial sweetener? We like Zaxbys, but this one is not a place we will come to again. read more

The drive thru was beyond slow! Waited over 20 minutes for 2 salads and boneless wings. Staff was unapologetic and seemed to care less. They even gave us food then took it back. Not coming back! read more

This review is specific to the newberry location... As a general rule I am a fan of Zaxby's but this location is awful!!!! The food is mostly ok but the service is terrible. I have stopped going there because they NEVER get my order correct. The "dude" at the window looks absolutely "smashed" and I am pretty sure he is. Do yourself a favor and dine in so at least you are not 5 miles away when you figure out they screwed up your order. read more

This zaxby's was not good I got the wrong sauce , French fries were cold and black spots on most of them. Let's say I wasted 20 dollars that day!! Food was not good but service was fast yuck !!! read more

Zaxbys - Black spot French fries wrong sauce cold food - Fast Food Near Me - Newberry, South Carolina

Food is always good. One of my favorite places to get food. Staff is all business and could be a little friendlier. It can't hurt to at least smile. read more

The food at this Zaxby's does taste the same as at any other Zaxby's in SC. However, the service is EXTREMELY slow! I have sat in the drive thru for 20 minutes waiting on my food. Every single time I go I have to wait at least 10 minutes. The employees also act as if nothing is wrong about a customer waiting that long. Something is definitely not right with management at this location. And to wait that long I expect everything with my order to be perfect, but of course it isn't. Multiple times I didn't get my sauces or they added tomatoes when I said no tomatoes. The food is good, you just have to be willing to wait almost half a hour for it. read more

Zaxbys is always consistent. I love their chicken tenders and seasoned fries with the Zaxbys sauce.

One of the best fast food salads I have ever had. Bathrooms were messy but it looks like a daily mess. It was scrubbed down well. Food came out fast and counter person was very nice in explaining the meals to a visiting Northerner. read more

Good food. Always enjoy eating here. Only one improvement they give you too much ice on large drink in the drive thru. The large is really a small drink. read more

Worst service. This is why we prefer Chick-fil-A when traveling. Cleaned our own tables with the rag that was left on there...waited forever for our food while it seemed employees were just sitting around with friends. Not at all happy with this location, but our local one is super. read more

Stood at counter on 4/28/16 @ 3:10pm, for several minutes, no one came to the counter to take our order. (Another customer waiting also) Several employees saw us waiting, not one would acknowledge us in any way. Place was dirty - period. Fried everything! Do yourself a favor and walk next door to El Poblano! We went next door and had a wonderful meal - Thanks for the poor service Zaxby's! If not for the poor service, we would not have had the great meal next door. read more

Honestly I'm so disgusted and so disappointed with this place. I love Zaxbys but today you guys messed up big time my sons food and mine were so salty! I couldn't even eat it. I tried to take off some salt and the salt kept on coming out. You could literally see all they salt smh! read more