Super cool store. Prices are insane but staff is friendly and they have some cool signed stuff too.read more

I've been seeing this store whenever I am at Lincoln Road but I never go inside…read more My son is into F1 racing so he asked me to go inside the store. The store have a lot of F1 racing items to choose from, from shirts, watches, caps, keychains and so much more. The staff was very nice and friendly they gave me a keychain with my purchase.

Ignore the comments about people complaining. The owner gets his products from the distributor. His…read moreprices are allowed to be higher than regular retail for that reason alone. Raymond's a legend. An expert in the industry. Very knowledgeable. Lots of inventory from all the years and all sports.

Very small, cluttered, and unorganized. Way overpriced. Traveled far to check out the store and was…read moredearly disappointed.

Horrible service. I walked in with a smile and kindly asked for help for him to only point and and…read morewalk away. I needed a specific battery and I asked are you sure that's it. And he gave me a 11.1 3 cell on my old traxxas stampede. Completely fried up. Horrible horrible guy.

Excellent customer service and selection is great! I am happy with my purchases and my recipients…read morehave loved their gifts!

Amazing options! Loved the variety and atmosphere. Will definitely be back!! Loved this place.read more

Love the choices that are available. If your into aircraft models and specific airplanes - This is…read morethe place to go and get your favorite models

Brought my son here to look for parts to fix up a train that my dad had passed down to him. The…read morestaff was incredibly helpful--not only did they help us find exactly what we needed, but they even assisted in getting the train back in working order. The store is a dream for any train enthusiast, packed with a huge selection of parts, accessories, and trains of all kinds. My son loved exploring all the different layouts they had set up with various trains running--it's a great place to get inspired or just enjoy the atmosphere. Highly recommend if you're into model trains or looking for expert help with repairs!

An excellent place to go for model train enthusiast and beginners, employees were very nice and…read morehelpful and gave lots of tips. They even helped me decide on what locomotives I should choose. I would go there again!

This place is awesome. The selection and staff are amazing and super cool. I love coming here and…read moregetting cards from them so me and my fiancé we make it an activity.

This place looks like a zombie apocalypse. No one is ever there and the store looks stocked but…read moreabandoned and closed. The voicemail is always full. My guess is that the person died and no one has dealt with closing shop. I have gone 5 times during day, evenings, weekend, weekdays. Always dark and dusty and CLOSED. Very disappointing.

From the owner: radio control hobby goped electric scooter repair and service general hobbyread more

This is by far the worst Michael's I've ever been to. I used to come here regularly for years with…read moreno issues, but something clearly changed--whether it's the staff, regional management, or both. The service has completely gone downhill. Employees are untrained and seem unsure of how anything works. I recently placed a pickup order, and the item was out of stock. At every other Michael's, the app cancels the items and refunds me automatically before I even arrive. Not here. This store waited until I got there, then treated it like a return--asking for the card I paid with and even requesting my social security number just to process it. Completely unacceptable. On top of that, I placed a curbside order and was told to go inside to pick it up. What's the point of offering curbside if I have to walk in? This location went from a 10 to a 0. Management is awful, and the employees are clueless. I won't be coming back.

I am extremely disappointed with the customer service I received at your store around 8:00 PM while…read moretrying to get a few balloons filled for my daughter's birthday. We were told you would not fill them, even though we arrived an hour before closing and the store was completely empty. We were given an excuse about a policy that is not posted anywhere and was never communicated in advance. That refusal forced us to spend forty dollars on a helium tank we did not need. On top of that, your team told us we had to pay for ribbon, something that would have been included if the balloons had been filled by your staff. When we tried to explain how important this was, Brooklyn, the manager, showed no interest in helping. She had a terrible attitude and walked away while we were still speaking. It would have taken five minutes to offer basic customer service. Those five minutes would have made a huge difference for our child's birthday. Instead, we were left frustrated and scrambling. I will not be returning to your store. I will be taking my business to Amazon and other retailers who actually value their customers and make an effort to be helpful. Do better.