There is no way to sugar coat this unprofessional experience but to honestly say that after paying…read more15k, its been a repeated nightmare of what we have had to go through. First, the installers worked really late, up to 11pm several nights. The installers cracked the ceiling where one of the air returns is and it was never repaired. They showed up at very inconsistent times that caused an inconvenience. Its been 8 months now since the installation and we have had to call 5 or more times. We recently had a major leak that caused a 6x6 area that ruined the kitchen ceiling. Come to find out the installers did not install the unit correctly. The unit was tilted and leaked causing the damage. They also did not install the PVC pipe properly that allows water to flow outside. After bringing this to their attention, they sent an unexperienced tech out that cut a hole on the outside of the house into the siding. It looks terrible. It took them over a month to send someone out to make the repairs after we had to call a lawyer to send a letter to make them accountable just to have them complete the work. We also had to file a home insurance claim that sent out a water restoration company to detect any water damage an that no further water damage was in the ceiling or walls. We found out during this process of the water inspection, he had to enter the attic that most of the tubing was slumped over the rafters that was causing low to no air flow to most of our rooms. To this day, we have poor air flow in half the house. We have over 2000sqft home. And to make things worse, they do not communicate, they promise to show up and keep you waiting. These crews have shown up as late as 10:30pm. We unfortunately referred them to family who has had the same issues of non-communication, no one will return their calls. I know they are busy but this is ridiculous. I would have rather paid 2x more to have had dependable, trustworthy services. Please choose carefully especially for a new installed unit. This all has been an unfortunate experience but definitely a lesson learned.

Not sure who I did business with but the person who installed my unit used this company's name. I…read morewas totally unaware that it was not his business of which I am I'm still confused as who took my money for this unit As I paid him in cash. And the price was great but was changing during installation And my receipt did not reflect the price I paid of which I had to tell him to change it. That should have been a red flag from the start. I Had my unit installed in March 2021. The following month my unit had low quality of air in some rooms and then it completely stopped working. It took several calls for this person to respond and when he did I had to wait days to have it serviced. I figured they were busy, however, the day of my unit being serviced. I got the feeling i Was placed on the back of the list as I was explaining to the service tech of what had happen to my unit not working and had no heat for several days. The tech person became concerned as to why I had not called as soon as it gave out. The tech service men were not the problem it was the person who took my money that provides terrible services and communication with being placed as last due to the outside location I am in. The location or the drive was not a problem when he wanted my service to install the unit but as always you get what you pay for. On January 3rd, I had the same problems low quality of air and again it completely stopped working. I called again to have it checked out. Once again it took several calls as I waited for him to show up the days he stated and failed to come by. I then called the manager of this company to inquire of this person to service my unit due to the ongoing of messages and failing to show up on the days stated. The manager was on top of it. He assured me he would relay the message to get my unit serviced. I truly believe the manager is not aware of what is taking place and how his company is being affected by this person. after, it was serviced a few days later, I received a courtesy Call from the this person who installed my unit and once again the air quality was poor in the same rooms as before. Again, This person stated he was driving by over the weekend to a near by town and would come by to check it out. Once again, No show or courtesy call, kept me waiting as other visits of coming by to check my unit and not show up, I would have rather done business with manager of this company instead. I do not recommend the person who installed My unit. Its better to contact the manager of this company for a new installation or any issues you may have with this person In using this company name. I'm not going to give out his name but I'll let management deal with him.

Getting solar panels was the best decision! Greensky made the process super easy. I didn't have to…read moreworry about anything. They were with me every step of the way through the whole process. Great company I highly recommend!!

They turned off my heater in the attic. Nearly froze that night. Their vacuum machine broke down…read more The had to return to clean up the ceiling paint chip mess the next day. They were late. They left the ceiling paint chip mess all over master bathroom sink and counter. I just cleaned it up myself!

This week my air conditioner broke and it was unbelievably hot of course. I tried to go through my…read morehome warranty, Choice Home Warranty, and they couldn't find anybody to send out that would work with them. I called HVAC experts and they came out that day. The repairman was at our house until after 9 o'clock at night and he did a wonderful job repairing our system. We also had mold growing in the unit and they cleaned that out and disinfected it with a product that will keep it from growing back. The office staff was amazing to speak with. They were so sweet and professional. The techs that came out were very respectful and answered all my questions and did wonderful work! I would recommend them to anyone who needed air conditioning/heating work! Great company!

Absolutely terrible management. My estimate was scheduled for 9am. I should have known better when…read morethey didn't even show up until 1pm due to a "busy schedule". After checking out my property, they simply stated they CAN'T do the job because it takes too much time and resources. So essentially, they are refusing to fix my air duct because it isn't worth their time. This behavior is absolutely inappropriate and unprofessional. It's so amateur that they can't even manage their schedule properly. I'm thankful they showed their lack of professionalism and experience upfront and saved me the headache of hiring them. My response to the reply: There's no miscommunication. I was scheduled for 9am and the tech arrived at 1pm completely unannounced. The attic has normal access.

Where do I start, Billy Black was my second call. In the past we used what I thought was another…read morereputable company. The company came out to look at our HVAC system and decided at nine years old they wanted to sell us a new system. They assumed we had a leak and it made more sense to replace the whole thing. That company quoted me $13,200 to replace the entire system. Fast forward to my experience with Billy Black. The first time I called I spoke to Billy, just a down-to-earth guy. Billy sent his technician Jake to give me a second opinion. Both Billy and Jake are true professionals. It's clear these guys operate on honesty and integrity. Jake used an electronic device to sniff our entire system. He could not find a leak. We did end up replacing condenser fan motor and topping off the system. I went from $13,200 with the other company to a few hundred with Billy Black. From now on, Billy will be my first phone call.

Reached out to Darville due a slab leak in my home & let me tell you, best decision I ever made…read more (Keep in mind this was also an insurance claim, not the easiest things to deal with) Sharmin is their customer support representative that answers the phone when you call. She was extremely nice & very professional. She scheduled the repair & followed up multiple times to make sure everything was going accordingly. From scheduling to repair everything ran smoothly. Logan F. & Candice S. were the ones assigned to fix the leak. Logan's work is nothing short of the highest quality. They repaired the leaks, cleaned up after themselves and did it with a smile. Both Logan and Candice are a great examples of how amazing employees should represent a company. I am amazed at the competency this company and their employees represent. This was an insurance claim for me and as everyone knows they can be messy, Logan actually took some time to help me understand and explain some of the issues they've experienced in the past with these situations. This company sold me from the time I made the call to the second the techs finished and left the house. Price was slightly higher than most but well worth it IMO. I am supper happy with the outcome and would highly recommend them to anyone. From now on, I will REFUSE to use anyone that isn't The Darville Co. -JP

They were very honest and went above and beyond trying everything to fix our problem drain. They…read morealso replaced several faucets and a toilet for us and did an amazing job, even cleaning up the mess. Thanks Darville company!!!

Michael did an outstanding job of replacing our water heater. He was on time, took extra care when…read moreworking in our home and made adjustments at our request all for a very reasonable price.

I have a service contract with this company and my ac has been out since April 22. Angel will give…read moreme no updates as to when it will be fixed. He refuses to call and get updates on my compressor. My home is 91 degrees inside today with 3-floor units running. Poorest service and when I speak to him on the phone he refuses to call and get an update on my part just states, don't you remember what I told you before!

One Way Heating and Air Conditioning, Midland, TX, (5-stars) has been one who has earned our trust…read more Your Service Tech, Alonzo Telamantes, Alonzo's professionalism and Customer Care was genuine\honest, and detailed, as well as us dealing with the office Staff!! This says a lot about Alonzo's character and your company and how he represents One Way. Alonzo and his co-worker did an excellent job on the removal of the old unit, and installation, very clean worker regarding their housekeeping!! He also went the extra mile to ensure that our needs were met according to moving\relocating of the AC condenser unit outside. I cannot say enough good things regarding the planning and scheduling of the whole project by Alonzo. In dealing with other companies in your area, your organization\company, we know that we made the best choice for the replacement of our son's and daughter in law's AC unit. We highly recommend One-Way in Midland to anyone looking for an excellent AC company, and with extremely competitive prices!! We love the logo and the message (John 14:6) on your Tech's vehicles, and on the website, and in knowing that there is "Only" one way for those that believe, and we need to be ready. Matt 24:44 Therefore you also be ready, for the Son of Man is coming at an hour you do not expect. We the Munoz's are thankful that God took care of it all, as we trusted in Him!!

Very Disappointing Experience. After waiting a week with no a/c in 95 degree heat for them to have…read morea unit shipped in, they sent out a damaged unit and then did not honor their offer. We now have a "new" unit that we paid full price for that has replacement parts and does not have the manufactures label or serial number on the unit. The whole process was a circus and completely not worth the headache. Only positive was installer was nice. Highly recommend using another company that cares about their customers a little more and takes care of business much better.