I purchased a sofa from Zenlia that started warping. Unfortunately, Zenlia did not offer any help…read moreand instead shifted the blame to Deco Rest. I then contacted Zilli and explained the situation. They took the time to listen and arranged a phone call with Deco Rest on my behalf. As a result, Deco Rest provided me with an RMA number and told me to bring the sofa to the factory -- and they would fix it for free. I was honestly impressed. Zilli went above and beyond to help me, even though I wasn't a paying customer. Because of this outstanding service, my next sofa purchase will definitely be with Zilli. Great service -- thank you!

I had the privilege to work with Lamya on a living room project . Very knowledgeable , great advise…read morein colour selection not to mention the attention to details. I am a returning client and cannot be happier for deciding to entrust my project to Zilli /Lamya. thank you very much, very much !

Silk and Plant review Sold the plant I paid for!!!…read moreWe went in and picked a plant but needed two of the same plants. They looked at their inventory and agreed they had enough stock to make the other exact plant so we put a $370 deposit equivalent to the plant we picked out. The owner called during the week and left me a msg informing me that they couldn't make the other plant. I replied to the msg indicating we would be in next weekend to look at options. When we arrive we were met with a woman on the floor with an unpleasant attitude stating she knew nothing about the order. She called the owner who was off that day who told me on the phone that they sold the plant - the plant that we already put money down for!!! Of course we were upset and when confronting the woman again we were met with the same snippy, unapologetic sour attitude. It is completely unacceptable to accept someone's money and sell the plant they had a deposit on and then to receive attitude after. Unfortunately we will never be returning again and encourage others to be beware before considering buying from Silk and Plant

This place does amazing custom work for commercial establishments. This was my first time here, my…read morefriends Michael and Richard referred me to here. They have been shopping here for years. I'm waiting for a quote on a huge custom silk tree for an area of my garden that just won't support the growth of a real tree. It took me about an hour to slowly walk through and see everything they have. I left with a new bird house for my back yard and a custom order. I will look forward to picking up my custom tree. The service was very friendly

Beautiful product and fairly priced from my professional experience. Eye candy galore…read more However, the customer service here is below any business standards ! I've visited multiple times, Every time I walk inn it's very evident, that they pick and chose who they approach, they will avoid you if you don't 'look' a specific way. Or insist on someone helping you place an order, but mostly they thrive on their design consult. It's really remarkable and offensive. Here's an example tat any working parent can relate too, On days I'm working were generally dressed well, I certainly get a very different reaction and treatment HERE, vs. When I'm running errands in a track suit hair up in a messy bun it u set a hat , with my children. I specifically came inn today for. $$2,6k over sized acrylic and glass coffee table, as well as a $3k chandelier for our foyer, however... due to the reaction and all those free /unoccupied employees walking past me, on the floor and in the back in the dales area, next to their office. We left once again with no purchase. although We would linger, walk in multiple circles, to admire, remeasure and in hopes we can get a sales rep. No eye contact hello, or any sign of acknowledgement.. In comparison to their competitors next door! Who had much better service, and get this ... the Same and or similar items, and some...... so, We decided to take my business elsewhere. ‍ Sorry Kimberly .... your staff blew it for us, over and over again !

I am a student hoping to go into interior design. Decided to take a look and see if I could find…read moreinspiration for some sketches. Let's start with the customer service: Vanette is the most friendly, down to earth, and amazing sales associate I have spoken to in a long time. As another retail employee, I model my service on hers. I spent probably 15-20 minutes just chatting with her - she didn't make me feel pressured or unwelcome in any way, which is much appreciated (and to be honest, can be rare nowadays). I appreciate the good customer service. I am more of a mid century modern guy while this collection is very contemporary. However, I still like a lot of their things personally (huge, gorgeous live edge acacia dining table made me wish I had a bigger apartment). TL;DR: this store has out of this world customer service and a very nice collection. Vanette really deserves to be recognized as she is outstanding.

I just have to say dealing with Equus Fabrics has been great for wholesale fabrics in the toronto…read morearea. If you are a designer looking for Fabrics they are a great supplier. They have everything from upholstery fabrics to fire resistant fabrics in all colours and types. Check out www.equusfabrics.com for more information.

Our exp with Ashleys started good. We purchased quite a bit of furniture so they were so nice to…read moreus. Having problems with a piece and absolutely no help what so ever. Customer service extremely rude and refuse any help. Please beware. I wasted money. They will not honour any warranty issues. Horrible company.

When you are planning to buy furniture from ashley , do not give your phone number and address to…read morestore sales representative first .Sales person pretend to ask your information for an estimate When you're curious about the price of the furniture promotion, but there's a trick . No matter which ashley store you bought from and which sales person who helped you , the commission goes to that person who collected your information first. Even if you can buy it at a better deal at another ahshely store, it is difficult to trade because of that seller. i have very bad experience from 7979 weston Rd woodbridge salesperson . He did which I mentioned to me. He was so rude and didn't like the service, but he made a profit like this. The most horrible thing was for price match , i had to deal with this person even though i don't want contact him anymore this is what ashley policy is ,so i contacted him because I didn't have a choice. When I first called him, First , he asked me sending a sales order for price match by text , so I did as he said . i called him again because he didn't contact me after hours. he said he couldn't find the price on the website this time, so secondly, he request me to find price on the website and send him an email. so i asked him "If you want to make this request again, why didn't you reply me when you get my email ?? then He spoke to me. There are 100 customers waiting for him and he doesn't have time for this matter ;moreover, thirthly , he requested me again , find out every single items pictures with price on website which you claimed about and send him an email . I can not believe this situation. I have spent more that 6000 cad and treat me Without any respect as a customer. he could find it in ashley company website with the model numbers. I am a newcomer ,so he knew I have difficulty with English. I felt that the salesman was ignoring me and look down to me Because of matter I asked the ashley customer headquarters for help ,but only they said that they can report to his store manager to solve problem but The store manager didn't help me or call me too I've been waiting for three days so far to get an answer from him still no one contact me !!!!!!! worst experience i have ever had . I don't want to give even one star to this store. there was no choice DO NOT GO THIS STORE !!!!!!!!!!!! Terrible service !!!!!!

Bella Cucina has this weird vibe…read more The store inside is overcrowded with everything that one can imagine and needs for personal use and gifts. You will find a $230 Moka Coffeemaker mixed in with a $20 one. Bella Cucina does have something that will fit anyone budget. Entering Bella Cucina makes me feel like I am going to break something. I don't know how the staff/owner to keep all the merchandise dust free as there are thousands of things on display! Fun place to browse and just feels like treasure hunting and shopping in a flea market!!

Bella Cucina means beautiful kitchen in Italian, so I guess this is where the locals go for their…read morekitchenwares, as well as bridal shower gifts, communion and baptism gifts, holiday decorations, and on and on. There is something for every occasion, every taste, every budget. There is even home decor. Some of the items are cool, modern, or high end. Some are gaudy trinkets and baubles, or cheesy like Ferrari espresso cups. I was looking for some good steak knives and there wasn't a great selection but I did stumble upon some cool serving bowls which I was able to special order the exact sizes and colours I wanted from it.

I purchased a custom king sized bed frame and a glass kitchen table, and am incredibly satisfied…read morewith the level of service and quality of products I received. The furniture is very well-made, and I received free delivery, with everything being setup perfectly and the delivery team was professional and swift.

We purchased a sectional from Selene 21 years ago and love it as much today as we did then. I shows…read morevirtually no wear, is cosy, comfortable and gorgeous. They are true masters of great pieces of furniture