Having my husband at this rehab facility was a nightmare…read more After spending nearly two months out of state for back-to-back brain surgeries and serious complications, we were grateful to have him out of the hospital and closer to home. Unfortunately, after assuring us that they were equipped to care for his extensive medical needs, the care he received was deeply concerning. Some examples: -While in their care, my husband developed bilateral pulmonary embolisms. He was severely short of breath, yet it took nearly 24 hours for him to be sent to a hospital for treatment. Staff attributed his symptoms to COVID and dismissed repeated requests from our family to have him evaluated. When we asked if we could take him to the hospital ourselves, we were told, "You can't take him out those doors." -When they finally called an ambulance to take him to the hospital, they did not provide transfer information, including his medication list and other relevant medical details. -A nurse dropped an IV line on the floor, picked it up, and continued to use it.-Important medications, including pain medication needed to help him participate in PT/OT, were delayed by several hours. -Members of the nursing team blamed each other in front of us for improperly administering his IV antibiotic, which he was receiving for meningitis. -A bag of saline had a handwritten expiration date and continued to be used for two more days. When I asked the head nurse if it could be replaced, she appeared annoyed and said, "We'll replace it if it makes you feel better." -His PICC line was left so dirty that when he was eventually admitted to the hospital for the blood clots, the hospital nurses were afraid to use it because they did not want to risk another infection. We tried more than once to have open, honest conversations with the head nurses about our concerns, but we were met with defensiveness and dismissal. One morning, a nurse told me there was confusion about whether my husband had received his IV antibiotic because it had not been properly documented. When I asked for the head nurse to speak with her about it, she told me there was "no confusion," then turned around and walked out before I could respond. I would not recommend this facility to anyone. My husband was miserable there and said he felt like nobody cared about him. More than once, he was left yelling for help at night to use the bathroom, even though he could not go on his own. Based on our experience, I would not trust this facility with the care of a medically complex patient. We tried to approach these conversations with patience and understanding, but we were repeatedly made to feel like an annoyance rather than a family asking for basic communication and safe care. I also ask that the facility not respond by asking me to contact them to discuss this further. We tried repeatedly to speak with someone who would listen while my husband was there, when it mattered most.

After having a major pelvic and back fractures I was non weight bearing when I was admitted here…read moredirectly after my hospital stay. I was left in my room for 6 hours the first day with no walker wheelchair or pain meds and was not evaluated until the next day to even use a walker. The aids never answered call buttons. On the second night there I had rung my call button for a glass of water and waited an hour and rang it again. I was answered by 3 male aids who told me other people needed them more and I should be nicer with raised voices and intimidating behavior. I called and left a message for the case manager that night and discharged myself the next morning. My records indicate I received care and evaluations that I did not receive. My records also indicate things that I had never said and my health records indicated many many mistakes about my medical history. It is a lovely rehab building but I would never recommend this for any one. The medical staff are incompetent to say the least.

I stayed at Heartland for a week, post a total knee replacement. I found the staff, from Nursing,…read moreto Aides, to therapy, both OT and PT, dietary and Housekeeping, i guess i am saying, all the staff..were kind, caring, considerate and very willing to take care of all my needs. Everyone was very encouraging, and always smiling. I will definitely return to Heartland when i have my second knee replacement!

From the owner: A Proven Leader in Skilled Nursing and Rehabilitation Care…read more Heartland Health Care Center's skilled nursing and rehabilitation centers offer post-acute services for those transitioning from hospital to home. This specialized quality care helps shorten or eliminate hospital stays, laying the groundwork for a successful discharge. Some of these services include: high-intensity physical, occupational and speech therapies, cardiac recovery, stroke and other neurological recovery care, skin and complex wound care, I.V. services, diabetes management, oncology care, and orthopedic and joint replacement recovery. With individualized programs and a variety of post-acute services, including a specialized MedBridge unit, Heartland offers rehab hospital caliber health care options to meet the unique needs of patients and ensure that they receive outcomes-oriented care that will speed their recovery and their return home.

They take advantage of people and only point you in the direction that they get a kick back Do Not…read moretake their advice ...they pointed a family member in a direction that was not good at all and cost them in the end

I could not be any more grateful for a Better Place Recovery Center! They offered me a solution to…read moremy disease of addiction. The treatment center was clean and everyone there was friendly. One of my favorite people overall has been Vikki. She has the kindest heart and helps in any way that she can. She makes sure that you stay connected even after you leave treatment there. Thanks to all the tools that they gave me I am now celebrating 3 years clean and sober! Thank you to all who helped me get here!

From the owner: Better Place Recovery Center offers premier inpatient, outpatient, detox, and intervention services…read moreto people struggling with substance abuse issues. The treatment program works for drug and alcohol addictions and many more. A treatment plan that was solidly put together to keep and maintain a lasting sobriety!

Working at Kingston as an STNA was the perfect start to my nursing career. Their staff is…read moreincredibly knowledgeable and caring. The nurses and STNAs work hard to take care of the residents/patients. We have some of the best physical, occupational, and speech therapy. I remember working there and treating all of my residents like family. Darla, the scheduler, does a really great job with working all of the staffs schedules and needed days off. I remember making countless "deals" with her in order to get days off work for school functions. She was always able to work something out for me so not only did I get a shift off I wanted, but I was still able to pick up an additional shift so I could keep a steady money flow.

Months after leaving Kingston I received a bill for $1,994 with absolutely no explanation what it…read morewas for. I called and was unable to reach anyone with knowledge of the issue. I did receive a call a couple days later from a woman who said she COULDN'T help me, but someone would call me. Now what was the purpose of that call?? I never received the phone call she promised, and if these clowns think I'm going to hand over nearly 2000 bucks just because they say I owe them without knowing what it's for, they've got another thing coming.

When I first went to Total Rehab for Cervical Radiculopathy I really didn't think they could help…read moreme. I was in so much pain even driving my car was a nightmare. Slowly over the course of physical therapy with John my symptoms improved. I am now pain free and have my range of motion restored. I can now do all my regular activities without pain. John is a great therapist. He is knowledgeable, kind and encouraging. The whole staff is wonderful and friendly. I can't thank them enough. I would definitely recommend Total Rehab.

This business is centered out of South East Michigan but does a lot of work in the Toledo, Ohio…read moreare, as well as the Ann Arbor, Jackson, Monroe Michigan and surrounding areas. They are just like the name says, Compassionate. Never will you find such a caring company to care for your loved one. They offer many different services and will give you the peace of mind you seek when it comes to home care. For more info go to their web site. It is truly the best home care anywhere!

We were fortunate for our Mom to land here for a rehab stay after hospitalization and hope she will…read morere-join the community once a space was available. This is the best format for senior living. Each house holds just 10 residents in 10 bedrooms, split between 2 hallways on either side of a central common area with dining space, living area, and an enormous kitchen where staff prepares meals and residents may use space, also. Each bedroom is private with en suite bathroom equipped with a walk in shower. Facility provides twin bed, sitting chair, side table, and dresser. There is space to personalize as well. We plan to add 2 sitting chairs for guests and a larger dresser. There is a large closet, between 5-6' wide. Laundry is done on a schedule and not mixed so chance if items missing is very low. Nurse is available, aids are assigned on shifts and are very capable and friendly. The center publishes activity calendar including social outings and shopping trips. There is a hair salon and manicures and pedicures can be scheduled.

Great facility...my father is a resident there and is treated with the most respect. The staff goes…read moreabove and beyond to make sure his daily needs are meet. They treat everyone like family. Very clean an the grounds are taken care of better then any other place. If I could rate it with 10 stars I would. Keep up the great work.

Love going to the Medi Fit pool 3 times a week but they up and decided no more Saturday pool hours…read moreand charged thd same amount!!! Not good will look for somewhere else like BAM!

I have been blessed to be helped by the wonderful people at Central Park West on several occasions…read moreover the last 25 years. They are truly great, wonderful to work with, real pros, knowledgeable, helpful in every way. One time a doctor sent me to another rehab center and I could not get out of there and back to CPW quick enough. I believe I will have another knee worked on in the future, and there is no where else I would consider going to for my rehabilitation. I am blessed to know them.