So my mom was taken here after a fall via 911. The ER visit was predictably long and they…read moreultimately decided to admit her fot two nights. According to my mom, everyone was very nice to her. She also really liked the food! (I saw it for myself and it looked amazing... not typical hospital food!!) The staff members were very caring and provided me with detailed feedback for times my family or I were unable to visit. The doctor on the floor was very flexible in his ability to visit and provide feedback on my mom's needs. My mom's discharge hasn't been as smooth as we 'd like, but we're glad she's home. We're now transitioning with the Ohioans Home Health, so that's a whole other review! Happy my mom's home! UPDATE: My mom received notification from BCBS Michigan that this hospital (St V's) will no longer be included in her network (Really?!!!) but that they would cover her expenses this time.(Thank God for that!) . What is going on with healthcare these days?!! Rant over, but really?!

I was taken by ambulance to St. Vincent. Every staff person I encountered made me feel listened to…read moreand cared for. My ER nurses were magnificent (Andrew, Mallory, Izzy). In Observation my nursing care continued to be top notch (Sydney, Thane). Could not have had better nursing care. I had echo and doplar testing. My techs (Laney, Emma, Shakura) were professional and caring. Very friendly. I was at ease the whole time. When discharged, we got turned around in the hallway. I asked an employee walking into the hall we were in for directions. Not only did he tell us how to get where we are going (Chris, RN Leader) but he stayed with me until my husband got our vehicle and helped me in the car. He definitely went above and beyond for me. Absolutely wonderful care!!

Well for having an Aortic Valve replacement on a Monday, and still being here the next monday. The…read moreroom for error has only continued to grow. Ive had a pick line in my neck for a week, as well as my arm. Ive inadvertently pissed off everyone here with little to no effort by demanding answers. They plan to continue to keep me longer of course. Because my potassium and or magnesium levels have been off by point 1. Then they fail to even begin my kumaden blood thinners on time or correctly . What a shit show. Good luck. Also just order take out save yourself the time and hassle.

My sister had surgery at this place and it was a horrible experience for her and my family. He room…read morewas filthy, the floor war dirty in her room, there was a dirty towel in her shower, the nurses was extremely rude to my sister after she had neck surgery and in horrible pain!

If you find yourself stuck at Flower hospital with a kidney stone on a holiday weekend and the…read moredoctor on call is unavailable so they have to keep you overnight and they have put you on a low fat and low sodium diet I highly recommend the Pot Roast and whipped potatoes. If you are unfamiliar with hospital food you may want to reconsider your preconceived notions. These whipped potatoes are very similar to mashed potatoes in that may have originated as a potato and serve delightfully as a no frills substitute, trust me you will wish you had more or something else. The Pot roast is very consistently cooked and brown and serves a a fat free protein that complements the whipped potatoes. With a bit a brown gravy you will have a beautiful rainbow of earth tones for your taste buds. To continue with our brown theme and also saving the best for last, I suggest dipping a chocolate chip cookie into the what has now become soft serve ice cream, it will soften up the cookie and create something like an MRE ice cream sandwich. You may think this might give you acid reflux, no worries they will prescribe something for that. Grapes. I also had grapes. Tomorrow I plan on trying the lamb stew with mint pesto

Megan in the emergency room was condescending, preoccupied, gave me the wrong medication TWICE and…read moreI left and went to urgent care to get the right antibiotic I had mentioned to both Megan and overseeing dr. Smith.and stated it was in my recent emergency care prior visit to verify my summary and the attention wasn't given and then when I mentioned to Megan her disposition was unprofessional, rude and truly bias and I wouldn't go their late night and expect to get the same care as in the daytime.... that's why nursing homes get bad reputations... being evil just because some people are evil and they like to exploit others weaknesses, so they work were there are vulnerable victims that they can prey upon. Beware they are out there and this lady is one of them. Learn from my horrible experience and don't have one yourself here . When we know better... We do better... Heed the warning be cautious!!!

I have nothing but praise and respect for the entire staff. I was able to set up an appointment for…read moremy test within a very reasonable amount of time. When I arrived for my procedure I was VERY apprehensive but I knew I needed to get through it. Everyone was very helpful, my nurse was very patient and encouraging as was my anesthesiologist. I appreciated that Dr Zack was running ontime, he explained information clearly and easily to my husband and I and was very reassuring before and after the procedure. The staff's calmness, humor and patience really helped. It was a nice touch to receive a follow up call the next day to see how I was doing and if I had any questions or concerns. I highly recommend for your next colonoscopy. DH

This was the worst optical service I've ever had in 25 years of wearing glasses. Roberta was…read morepreoccupied and doesn't follow through on glasses. Waited since Christmas and got one phone call from her telling me they should be ready soon. I wouldn't ever go here again if your expecting someone to help you through the process.

There are so many medical options at this facility…read more Besides Urgent Care, they do blood draw labs, ultrasound, and other testing. Multiple doctors are housed here, including folks for weight loss surgery, vascular surgeons, and many more specialists. Parking is decent but sometimes it can be hard to find a spot. Valet parking is $4 or free if you have a handicapped sign in your car. There are wheelchairs right inside the entrance that a valet can bring you, or you can bring your own. Upon entering, check in by the first floor entrance. Then they will send you to your actual appt and you'll check in again.

This review is based on the end of February and beginning of March. My mom was there for roughly…read morethree weeks for bypass surgery and has asked me to write this review. I was also there almost daily visiting. Almost all of the nurses were extremely wonderful (specifically McKenzie), except for Debra (African-American/40s) who was rude, lazy, had no bedside manner, and just didn't want to do anything. Dr. DiBardino and his staff were wonderful. Because he was the only surgeon, he was busy, but I felt he took the time to explain things. I have to assume dietary is short-staffed. They messed up quite a bit. They came during lunch time to take the lunch order. They frequently forgot items or brought the wrong thing. They also made a big deal out of changing orders. However, Liz danced her way into rooms and was just a genuine pleasure to see in the hospital. I have to assume housekeeping is also short-staffed. Housekeeping was practically non-existent on the weekends, I saw one woman one time. My mom's room had no paper towels, so I searched the visitor's bathroom, which was also empty. I asked a staff member if she had any and the entire floor happened to be out. They left the toilet brush on my mom's sink. The garbage had been full since Thursday and wasn't taken until Sunday. Basically, they didn't really come around and when they did, they didn't do much. The medication list wasn't filled out when she was discharged, so she had to call back later to verify what they had given her and when; the woman who answered said this wasn't the first time the discharge papers weren't filled out for patients. A minor inconvenience, but it should have been done. The coffee shop when you first walked in was always closed because of staffing issues. I had to go across the road for coffee and food, but that shop too, had one employee handling everything because of staffing issues, so there was a bit of a wait. TL:DR: Good: NURSES!!! (EXCLUDING DEBRA) Bad: Housekeeping, Dietary (EXCLUDING LIZ), Coffee Shop

excellent place, good nursing coverage, Nurse Practitioner comes three times a week and physician…read morecomes twice a week. Highly recommended.

This place is horrible, my poor Gram..if it had been up to me, n not overruled by 2 older siblings,…read moreI would have taken her out of there that first week.staff did nothing for my Gram.I visited several hrs each time n staff never checked on her, depend was always soaked-I changed her knowing the staff never would..Ants were a constant issue,I found them crawling on her food n in her bed, staff was so mean n must not even look at her.. owner was horrible n spoke to me as if he knew my Gram's health issues/status only to finally admit he has no health care degree or training.I'm an RN 36yrs. Nasty Kim (DON) was awful n her staff can do no wrong, n actually did no right!!

They seem to be pretty good I was in and out they were very very concerned have excellent…read morerecommendations I will go back if I had to!!

Staff was immensely kind, warm, welcoming and sweet. The staff was extremely kind to my son & even…read moreoffered a popsicle to him as soon as we got to our room, knowing his throat was sore before even diagnosing the problem just for comfort. Offered a great sense of humor, a thorough and quick exam. Made sure to let us know we were cutting it close to pharmacy closing hours and made sure we had a paper copy of the prescription just in case it lagged in the pharmacy system to ensure we got what we needed that same night. We have been here a number of times now, and it is always the best experience. I called prior to our visit to ask about out copay and was audibly concerned and stressed, and the receptionist reminded me to take a deep breath, and let us know they'd get us taken care of before we even stepped foot in the door. If you're a local, this is the place to go for non emergency medical needs, 10/10.

Went there recently for a drug screening test for a health care employment position. Horrible…read morecustomer service, front desk personnel are more interested in socializing with fellow employees than helping their business make money. I was the only one in the waiting room and it wasn't lunchtime, so I'm not sure what excuse they would have. I felt a little sorry for the business owner that his/her employees could screw his business like that, I ended up walking out and going somewhere else.

Do NOT go to this urgent care. They are horrible!! My 81 year old Mother went there for an X-ray…read moreand everyone made it known, they weren't giving special treatment even though she clearly has a hard time walking. She asked if they had a wheelchair, they pointed and said, have at it. The X-ray tech calls her name, sees she is elderly and says, she's going to be upfront and honest that she isn't about to have to deal with helping her get around. She kept asking over and over, are you going to be able to do anything. My mother said she didn't know until she sees what she needs to do. The lady was not wanting to have anything to do with my mother. She kept giving my mother such a hard time, and in her face, to the point my mother actually had to push her away. She's very lucky I wasn't there, because I would have called the cops, had every person in the company and the city involved. You should be ashamed lady and get a different job, where you're not working with the public!!!