They were doing work at my neighbors house. When I came out with my dog, I realized they had boards with nails and sticking straight up in my yard, when I was having no work done from them. read more

Zephyr Thomas Home Improvement Company - General Contractors Near Me - Lancaster, Pennsylvania

We requested a 14 x 24 all season room in an area of an existing porch. After several estimates from other companies we decided to contract with Zephyr. The work was done as promised in a professional manner, and all workers were friendly and conscientious. The company worked with us every step of the way and was continuous as planned. The room met every expectation and we are very happy with it. read more

In the last few weeks of my father's life, I was tasked with caring for his home, which was in need of various repairs and did not have spouting. The house is large and historic, so this was a bigger project than what I was used to. With my father in a nursing home, I met with the various spouting contractors and presented my father the proposals to review and ultimately decide who he wanted to go with. Zephyr Thomas was one of three spouting contractors. One of the others was a contractor I had used personally at my home with a good results. That gentleman was very personable and friendly and very open to all my questions, as well as easy to reach. I did not feel like I was a bother or made to feel stupid for asking questions. Personally, that would have been the contractor I would have chosen, but my father chose Zephyr Thomas. They were the highest in price. I thought the proposal process was very impersonal. I didn't meet with anyone initially and the price was based loosely off a google earth image of the house. It wasn't until I insisted that a picture is not going to capture the problems that Brad (one of the owners) went out. I had questions that I felt were best to be answered in person and that was the first time I actually met anyone there. Brad spoke to my dad once on the phone during that meeting and went to the house again to confirm something - making sure to mention he'd been there "multiple times now", which I felt was almost a jab. Otherwise, Brad was polite and satisfied my dad's questions. They had the design dad liked the best so that's who we hired. I will add that their showroom is gorgeous and quite impressive and would recommend anyone considering them to see the materials in person. When it came down to signing the actual work contract and dropping off the check dad's health had declined. He was in the hospital the day I was to drop it off and hospice was recommended. I had a million things on my mind and didn't feel that a day or two would make that much of a difference since it was early Feb and the work wasn't scheduled till late April. However, Brad insisted and came to my house to pick up the check saying that he wanted to be sure I was "locked in" before material costs went up. He was kind and polite when he picked up the check, but I did feel he had poor timing given the situation. Sadly, dad passed two days later, which the company was aware of but no one reached out. I felt like I was the one making more of an effort after the contract was signed to find out what was expected from me, the timeline, and scheduling. They could have been a little more hands on, like they were when they came to pick up the check. I checked on the crew twice during installation and they were friendly, they followed my instructions to leave anything that I could scrap and even carried it to my scrap pile. They left the premises clean. There was two crews and I did have to call to follow up as the work went longer than anticipated. A comment was made about how the old guys (the one guy was 70!) make up their own hours. The end result does look a bit strange to me with double gutters, and maybe that was the most effective design, although not aesthetically pleasing. It doesn't look as integrated as the spouting at my house. I mentioned this to the receptionist when I paid the final bill and she said she'd let Brad know. Whether or not he inspected the final project I don't know and haven't heard from them since. Not a horrible experience, but not warm and fuzzy either. People skills could be improved, especially for someone in my situation. But the job is completed, the gutters do what they're supposed to, and the workers cleaned up, so for that reason I feel a 4 star review is justified. read more

I used them for window replacement on 2 houses. I had 14 windows replaced on one house. Then I moved. The new house had haze in the corner of each window. I also had 2 aluminum sliding glass doors which didn't seal well. I had 14 windows replaced, including turning one sliding door into a pair of windows. They repaired the rotten wood under the doors, manufactured aluminum trim for every window, and installed drywall, window sills and trim in the bedroom. In both cases I thought they were professional and friendly. I will have them replace my deck next year. read more

You would think a company with over 60 years of experience would make an effort to at least be honest if they weren't interested in doing a job. After a very professional visit, I was presented with...............nothing. Not the estimate that was promised a week later, not a phone call, not an email. Despite my repeated attempts at getting some kind of estimate and even speaking to company employees who assured me an estimate was forthcoming, nothing. Apparently they have enough business that my dilapidated deck was too small to bother with. And I don't appreciate being lied to. I would say don't use them but, honestly, behavior like this always comes back to bite someone in the ass. Going elsewhere. read more

Great business James and Paul were lovely and got the job done in a great amount of time. They were very kind and made my day great! Would recommend to everyone! read more

Had to have a porch support pillar replaced on our front porch. The guy we hired to do the work replaced the pillar with a very nice 6x6, but it was raw wood, complete with knots and cracks, all of which would've required a lot of upkeep between wood fill and painting. I got the bright idea to have it capped, so I called Zephyr Thomas as well as another local company. ZT got back to me quickly, but couldn't get someone out to do an estimate for a week or so. In the meantime, the other company asked me to send them a photo and they estimated based on the photo. I said, "Great. When can we do this?" They said someone would call to set it up. In the meantime, Matt came out, gave me an estimate that was pretty much identical to the other company, had paperwork ready to go, and was totally on the ball. He said it would be 2-3 weeks until they could install, and I was ok with that. Pretty much three weeks to the day, the office called, said they would be out the following Monday and we didn't need to be there. As I was leaving work, the original company called to schedule, but as I hadn't signed anything I was able to tell them that the competition had been out and already done the job. Hehehe. Turned out even better than I thought it would. The aluminum was perfect, the job site was cleaned up, heck, they even rehung my wife's flower baskets. To top it off, a few days later, there was a thank you card in the mail, thanking us for letting them do our project. We have some bigger projects on the horizon, and you can bet we will be calling Zephyr Thomas first based on our excellent experience. read more

We ordered two patio doors through Brad Thomas. He let us know the doors would arrive in approximately a month, but to our happy surprise they came earlier. Donnie and Steve were the installers, and had to work in the rain to install the two doors. They're work was excellent. We are so pleased with our doors. We are planning a few additional improvements and will definitely be contacting Zephyr Thomas when we're ready to start the new project. This is a Great Company, Great Product and Great Service! read more