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    Zerorez Boise

    3.2 (41 reviews)
    Open 8:00 am - 5:00 pm

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    Services - Zerorez Boise

    Carpet cleaning

    Rug cleaning

    Upholstery cleaning

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    Reviews With Photos

    Jason W.

    Buyer Beware!! The owner and his employees do not stand by the promises made in their advertised services. This review is for their hardwood floor service. This service promises to give your floor a face lift. However in reality the work performed left my floors looking worse than what we started with. After several phone calls, a visit from a manager, an email, and a letter by mail. All I received was excuses and an offer to put a band aide fix on the problems. Rather than make things right they chose not to stand by their promises and have a collections agency contact me for payment. They have displayed a lack of integrity and professionalism and did not stand by their WOW promise.

    Dirt and dog hair pulled from the carpets after zero Rez had cleaned them

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    13 years ago

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    Review Highlights - Zerorez Boise

    Had no idea that the "old way" of cleaning (soap, water) did more harm than good for my carpet.

    Mentioned in 2 reviews

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    Below a note I gave to Chris is my full review of Tile Outlet & Granite…read more  Chris, There is no way to explain how much you've helped the wife and I. From my first call to the shop, you took care of us. From the first time I walked in, you took care of me. The next time I came in you took care of us. After our back-up tile guy bails on us, you took care of us... and then we end up with Tony, who truly is a Tile Master. You guys took a Shit Sandwich, ground it up, turned it into fertilizer & grew us the most beautiful organic garden to look at & enjoy. These words can't even begin to really let you know how we feel. Thanks for Being You! m.y. Without a doubt... doing business with Tile Outlet & Granite was as seamless as possible. Each and every member of the Tile Outlet & Granite family made me feel like a valued customer from day one; whether calling back in for a substitute product to research, dropping material off at my home because something had to be adjusted mid project, or blessing us with an amazing human being, Tony, a master of tile setting.  Our past GC for a home renovation (that claimed he & his PM were experts at doing tile), who is a complete shyster with no business even thinking he could install tile, especially to be within parameters for the excellent warranties that both Schlüter and ARDEX offer, which he sold us on, was a complete charlatan. We were saved by Tile Outlet & Granite! Words can not even describe what Tile Outlet & Granite had to do in order to clean up the shoddy work done by someone claiming to know how to use Schlüter products. Every single area tiled in our home that needed to be remedied or redone has been done so correctly this time and also looks beyond amazing! Don't make the same mistake I did by believing a fraud and getting dooped. Call Tile Outlet & Granite and have it all done by true professionals that know how to make your tile and granite look excellent and get it done right... THE FIRST TIME with their true professionalism; whether in the office or in your home. Thank you, Tile Outlet & Granite!

    My wife and I wanted to update our bathroom, and we received several proposals, most of which were…read moreshower inserts. Due to the high cost of these options, we contacted Tile Outlet and Granite and received a very reasonable bid to replace the existing shower with tile and glass doors, and add tile a tile surround on the tub. When the job was complete, we were extremely happy with the results. If you're interested in updating your bathroom, pass on those "one-day" shower replacement companies and contact the outstanding people at Tile Outlet and Granite. Tile Outlet and Granite offers impeccable design advice, great products, outstanding installation personnel!

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    If you are looking for a higher/high end tile or material for your build or remodel, Emser is a…read moremust stop. The team at Emser is friendly, they know their products, and they are always trustworthy of me taking away samples to assess with my space/lighting prior to purchase. Everything I have asked about was custom order so make sure you leave enough time from when you order to when you need it. I agree with another review that the line/wait can get long. The plus side to this is if you are the customer they are directly working with, they spend the time and energy to answer questions, check stock, and get you on your way with what you need. The service is excellent once you wait like everyone else, don't be in a hurry when you come here. They care, this is why they won't (or I haven't experienced) rush you away. When you are waiting for someone to help, take a spin around the showroom, there are some beautiful options. You can also call and ask questions too. My phone interactions have always been great and I often lean towards a phone call and then a visit to see/get samples. The grout sample "kit" (not sure what to call it) is the best option out there when trying to decide on a grout color.

    I received defective product from Emser Tile. They acknowledged as much in writing. The bullnose…read moreI purchased had painted edges instead of fired glazing. When wet, this paint immediately began to flake off. This requires that the defective product be removed and replaced. Again, in writing they told me they would take care of it, even requesting my home address and contacting a contractor for a quote on the repair. After 4 months of back and forth with them, my last communication with them was not answered. I have no choice but to seek remedy in small claims court and have already embarked on that process. I strongly recommend that you avoid this company as they appear to have low regard for product quality, reputation or customer service.

    Zerorez Boise - carpet_cleaning - Updated September 2026

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