This company has numerous complaints with the BBB, and on different websites. People need to do their homework before hiring companies like this, and they also need to be investigated for bad business practices. My friend looked into purchasing from them and they were treated very poorly, Rhonda was very very rude. read more

My sister bought a home from this company and although she paid them in full, the home was delivered to her last September and she has yet to get the title. Every time she calls, they say they will 'put it in again'. She calls the state to see if her title has been submitted and they tell her no, not yet. This has gone on far too long. She is thinking that hiring a lawyer may be the only way to get her title. read more

Facts not opinion 1. I met with Rhonda (owner) at Ziegler Homes and brought with me the drawing and the options from a previous dealership in which I was unsatisfied with. Both dealerships represented Skyline Homes which was our chosen manufacturer. When I came back in to review the Ziegler's proposal, I noticed that their price was higher and the final price was over my budget. I mentioned to Rhonda that it was over my budget and I needed to look at the options with my husband and see what we could trim off the list to stay in our budget. Rhonda refused to let me take the list home saying it was her contract and she would not let me leave with it. This created a really uncomfortable situation for me. I pretty much had to go over the list in her office in front of her while feeling pressured, as well as not being able to talk it over with my husband. So be warned! If you choose options and you get the pricing for them and you are over your budget, you will need to go over things then and there. 2. We needed to have an alteration to our current septic done. The first person we hired, ended up screwing up the first phase of the work, so they were fired before beginning the septic alteration. I asked Rhonda if her company provided septic installation. Her reply was "Yes we do." So at this time, I still had confidence and trust in Rhonda and so I told her I wanted her to do it. Now bear in mind that when I said this, I was just fed up with the local work pool and just wanted Rhonda to handle it. BUT, I also had some assumptions: 1) That her price would be competitive 2) The installer had all the appropriate licenses and certifications to do the work in my county. 3) I would be in contact with the person doing the work. This turned into a huge cluster f*#k! A) Rhonda told me that her installer had a problem with the septic design which I had just had done by a certified septic designer. Her installer said the pump was out of date and they didn't like the design. She then recommended a new design, but then assured me that the cost of a new design would be offset by reducing the installers cost. What did I know about designs and pumps? So trusting her again, I agreed to have the septic redesigned for a second time with the understanding that the cost would be offset. In fact, her very words were that the install cost should be reduced by $1000. I reached out to my original septic design engineer (Vicki at Wetlands Defined) and told her I wasn't pleased about having to have the design redone. Vicki basically told me it sounded like Rhonda's installer didn't know what he was talking about. She said they can exchange out the equipment as long as the requirements for the county are met. Then Vicki tells me to make sure they are certified with the county. So I ask Rhonda, not once, but twice if they are certified for my county. She replies that they are certified and licensed for the whole state of WA. Implying no problem. So, while this is going on, I am double checking things. I finally have the time to look further into her quote of $8700 for the septic and just make sure it was competitive. The contractor that was fired lumped the whole job together in one sum so it was difficult to decipher what was the charge for the septic portion. I call my county and verify that, in fact, the installers have to be on a certified installers list in order to do septic work in the county. Guess What??? I discover the Ziegler's installer is not on the list of certified septic installers. So them doing the installation is moot at this point. I also called a couple of installers and got quotes of about $6k from 2 of them. So much for being competitive. I then get the invoice from Rhonda for the second design. It is for $900. My first one cost was $450. Rhonda's designer didn't even come out to the property. The second design was just basically a copy of the first design with a different pump and tank. Then Rhonda informs me that it's too late to deduct any of this from the original quote. I have no choice but to pay this. Otherwise, I feel completely confident that had I caused a ripple, Ziegler would've delayed setting up my house. Rhonda asks me if I would like to pay the $900 invoice directly or have her just add it to my invoice. I just have her add it to her invoice only to discover that she now added another $70 for tax. I question her about it as I know from owning my business that the design by itself is not taxable. She argues back and tells me to quit pursuing this. So I am left to file a claim with the WA Dept of Rev. They approved my claim agreeing that it was not a taxable charge and sent me a check for the sales tax portion. Thanks for the help, Rhonda! After all of this, I end up hiring someone else from the certified list for much cheaper and didn't use the second design at all, because none of the other installers had a problem with it at all. read more

If we could give this company a minus that would be kind. Don't buy a home from Ziegler's it has been the worst experience I have ever had in buying a home. They will lie to you, Rhonda and her husband Curt are the most unprofessional owners of a business I have ever met. Lucky for us the manufacturer Skyline is great and asked us to work with them and leave Ziegler's out of the picture due to their poor customer service and the way they due business. There are a lot of moving parts when you buy a manufactured home but you will be on your own waiting and waiting for Ziegler's to do their job and in the end the only thing you get from them is the finger. Buy your home from anyone but them save yourself the headache wish someone had worn us. read more

Install and set-up from the construction crew went very well. Customer service from Rhonda is a joke. She can't tell the truth about anything. Other than calling to tell us when money was due, she has never returned one single phone call.Took a long time to finally get our title. Moving a home into position will cause cracks to develope. We have been waiting for 9 months to have them fixed. Rhonda says that Skyline has an open work order. Another lie. Skyline does not warranty against any cracks. We knew that, relying on Ziegler to do their part and get them fixed. All the things that Skyline warrants have been fixed without a problem. Wish we could get the same service from Rhonda. If we could do this all over again, knowing what we now know, I'm sure we could work something out with someone else. Save yourself alot of headaches and excessive bull-crap. Find somewhere else. She will promise you the moon and deliver not much more than a burnt out light bulb. read more