Dear, Zip Thru Express Car Wash Not very happy with my decision to buy their monthly pass. Their camera apparently did not properly read my license plate, and I was embarrassingly removed from the line, even after I showed the attendant the email I received when I purchased this Service. The Attendant was a bit rude about it, and it's frustrating because I did pay for this service. If this company cannot treat its paying customers with courtesy and respect, why should I continue to pay them? I strongly recommend you find another company for your car-washing services and avoid wasting your time or feeling disrespected, as I did today. Update. Customer service reached out to me to ask about my experience with them. I told them about it. They told me they removed me from their line to avoid blocking other customers, which is understandable. He could not explain how the attendant handled the situation, ignored my proof of payment, and lacked Customer Service, all while being rude about it. The customer service rep on the phone told me that Zip Thru Express Car Wash had paused my account until I took down this review. I asked them to repeat themselves because I couldn't believe what I heard. I told them that I would not remove this review because this was my experience with their company. I was then told they would terminate my account if I did not remove this review. Then they followed up with "You wouldn't want your customers talking badly about the business you're using, would you?" I told them I had a right to write a review about a bad Customer Service experience. I was then told that they are going to terminate my service because "we don't want you here." I asked them what they meant by that. They tried to clean up by telling me that they mean we don't want unhappy customers here. Take the last two sentences as you will because I'm reading between the lines. I told him, "Fine," and they terminated my account. I will not give you my money for bad Customer Service, and apparently they do not need my money because they do not want an unhappy customer like myself there. I would not recommend Zip Thru Express Car Wash. Sincerely, An Unhappy Customer. read more

Zip Thru Express Car Wash - Car Wash - Car Wash Near Me - Suisun City, California

The washer itself does not clean the front or the back of vehicles very well. Wouldn't be surprised if all the washes were the same despite the package purchased. Also, if you purchase the monthly unlimited plan, anticipate that the gate may or may not lift, wasting your time, or the system notifying you that you've entered too many times for the month, requiring you to call customer services, because you have an unlimited plan. read more

A bird left huge remains of their lunch in the hood of car. I decided to purchase one of their UNLIMITED packages since I knew it wouldn't all come off in one go. I went through 3 times and the fourth time I drove up I was told my package was cancelled because I went through too many times. No where does it state a limit on how many times a car can drive through. Which makes sense because it's unlimited! I had to call their customer service to confirm it in fact was not cancelled. I've had unlimited car wash services before at other places and this is the first one I've ever been told that. Overall, I will not return or recommend this place to anyone! read more

I wouldn't recommend this location. I will never go back here after I pay and picked the silver wash that I added $5 more to expect that I will be happy with the result, It was disappointing. It did not even clean all the dirt of my car. Don't think about going on this location it's not worth your money! read more

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My first time here and the attendant (Karakan) was very helpful in guiding me through the process. The establishment is very clean and I was pleased with the result of the premium car wash selection at $20.00. The area for vacuum had available towels to clean the inside of the car which is very convenient and the power of the vacuum made cleaning a breeze. read more

I needed to do a quick vac after a vacation trip and Zip Thru was so conveniently located right off Hwy 12. The cleaning stall is spacious and very high. This large Ford Transit fit with plenty of space. The wide angle vacuum made cleaning the seats and floors a breeze and the crevice tool made cleaning tight spaces easy. The garbage can was clean and clear. And they even have towels available for drying. I only went for a quick vacuum and it was a pleasure to do so here at Zip Thru. I Highly recommended for their vacuums read more

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The past three times the dryer roller has broken my wiper blade, the first time they replaced it it's gotten to a point where my wiper arm is starting to show some damage. Otherwise good car wash but they need to get rid of that dryer roller and just put a high-powered touchless air dryer. read more

people who work here act as if they really don't like their job and have great disdain and lack of care for their paying customers. This mechanical drive through car wash is more of a disco light show rather than a bubbly functional car wash to effectively provide a clean finished car wash which obviously is the purpose of the car wash visit to begin with. Not recommended. You have better car wash options in the area. read more

Took my car for a wash and the pressure washers cracked my front windshield. I spoke with the manager Ashley who gave me a card to call an 800 number. Ashley called while I was taking pictures of the windshield. So the manager from the main office told Ashley to tell me that a rock hit the windshield on the freeway and that is why it's cracked. I explained to them both that there was no rock damage, the window cracked after the pressure washers. My husband then called the manager in Santa Clara and got nowhere. Stay away from this place because they take no responsibility. The manager gave my husband the run around . Wash your car yourself. read more

WORST CAR WASH EVER!!!! I went through 2 times and my car was still dirty! Asked for a refund and had to argue with the guy! Was told to call customer service if I wanted a refund! Bullshit I gave him cash I expect it back! While on the phone with customer service he asked for my receipt and I said it was in my car and he could get the $20 and follow me to my car he said no I can't do that I told him several times I am DISABLED and I'm not walking back up here and he said "I DON'T CARE I CANT GO OUT THERE "! That is 100% against the ADA! So I will probably be making a call to them next! Mind you I went through the car wash twice and it was still dirty in the same places! read more

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I tried this carwash for the first time yesterday morning. Not only was my car spotless but the customer service was amazing! The young man working by the name of Uvi helped me out with the questions I had. Overall great experience, I will be coming back! read more

We should get a law suit going because they've been shady from the jump so I'm Not the only windshield they've cracked an mishandled straight scammers at its finest an it's crazy if you didn't break it wouldn't you allow the customer to see the camera or simply return a call management is never available probably don't even live in California read more

April 30, 2026 around 2:30pm. Please train your employees. We recently moved here and don't yet have a car wash membership anywhere. I mentioned this twice to the cashier and got "huh?" and "what?" as a response. He pointed to the pricing options for a one-time wash. I asked if there was an app and he said "huh? Oh, nah" Needless to say, he made it clear that y'all didn't care if I was there or not. Went through the wash, but won't be back. I'm not sure of the guy's name because the employees don't wear name tags, but he had a head covering and earring. As I pulled away, he went right back to watching videos on his phone. Just so not impressed with this place. read more

I have an Audi Q8, a very fine car. My back windshield wiper system was damaged by the machines.. After purchasing monthly premium pkg with this company, I would have thought there would be accommodation or replacement of the back wiper system. I waited four months for the promise from Omar, the owner, that he ordered the part for my car. There were no discounts, refunds, or apologies given from him. As a minority, disabled veteran business owner, I tried to give them a chance to correct this mishap valued at $320.00 but showed no respect to his customer. I will not recommend that any consumers use this service if they want satisfactory car wash services from this business. Thank you. Dr. Robinson read more

Zip Thru Express Car Wash - Car Wash Near Me - Suisun City, California

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If you ever get a damage from going in their car wash good luck getting any compensation. The workers there goin to give you a number to their owner and give you the run around, when you call or even goin back to ask the mgr working there he goin to act dumb like he don't understand English. read more

All I can say is HORRIBLE CUSTOMER SERVICE! The car wash caused a crack in the windshield and all they are trying to say is it was due to an imaginary rock chip which isn't there. Won't even attempt to help fix it. I recommend NEVER go to this place read more

I found this place driving by from work. I used my free wash coupon the first time. The next time I tried the platinum wash for $19.95 and they gave me a coupon for 1/2 off my next visit. Basically BOGO 50% off. It's all self service, which I prefer. I do a better job wiping down my car and I don't have to tip. They provide everything needed, towels, vacuums, mat cleaning machine, they even have an air gun to blast water from side mirrors and such. I decided to get the monthly premium package $34.95 a month for unlimited premium washes. I drive by all the time so as long as I go at least 3 times a month it pays for itself. I was paying $34.95 plus tip at other car washes for a single wash! read more

Zip Thru Express Car Wash - Drive-up, attendant gets you lined up. You do the rest. - Car Wash Near Me - Suisun City, California

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After using this zip thru car wash with only the basic car wash option (bronze) so many times since they've been opened, I found out today that the most expensive option they have came out exactly the same as a basic wash. There is no freaking difference!!!! What a sucker i was and i laughed at myself for being an idiot for spending twice as much thinking my car would get a better wash. This gimmick options are a money rip off scheme. Don't believe the hype that spending more than $10 will wash your car better with all the trimmings. Oh yeah...the free towels for use are not washed and dried properly because they stink and end up also stinking my car. I will still go back but only to use the basic option. read more

Friday wash day! I still continue to keep my membership here which is monthly just under $20. Reflection of keeping some of the dirt off of my car lol. My visits have been pleasant when I pull up I drive to the third row that reads your license plates for members only, the middle all I want to say is for credit cards and I think the first row is for wanting to sign up for membership or paying cash or credit card. I like it because there are never any long extensive lines waiting to go through pretty seamless for the most part And the brushes are gentle on my car. I also like the fact that there are multiple vacuums and little towel bins to dispose of cleaning. Decent location. Hoping that one day they'll have more of their businesses in the valley. read more

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My first time coming here as they are a new business in town. Prices are reasonable and it's definitely an express car wash where you drive onto a car walkway, set your car to neutral and let the car wash do the rest. I've used similar before, and knew what to do. But if you're new to this type of car wash, don't expect to get directions from the workers. There weren't many other cars while we were there, so we were able to take our time. Technically they do provide wipe towels, but we only found a few. Definitely bring your own. The vacuum was great. The car wash is good, but I don't know if I would buy a membership. Will probably come again. read more

It was my first time but I received a Great car wash that was reasonably priced and the place was not super crowded, which I love!

I decided to check out this car wash since it's literally across my barber Lee's Hair Salon. What a convenient location! I was literally able to KO two birds with one stone. The car wash is right off of Sunset and Hwy 12. I initially thought that this was the same car wash as the one off of W. Texas, but evidently this place is called Zip Thru Car Wash so I am not sure if they are the same franchise or not. Upon pulling up to the front gate I was greeted by a staff member who helped me out since I was cash pay. They do offer quite a few different packages from $10 basic wash to +$20 all inclusive wash. I got the 2nd from the last which was $13 wash. This wash is able to give you a triple foam bath plus it even shines your wheels. After you pay you go through the gate and there's another staff member that will guide you through the car wash. It looks like everything here works exceptionally well. All of the brushes deeply washed my car and gave it a very clean shine afterwards. It was really nice experience going through this car wash and it has all kinds of different gadgets and lights and the soap smells kind of good when it comes through my vents. The best part about this wash too was at the end before you exit there is like two big rollers that have bristles on them and they actually buff your wheels out which is again what I paid for so that's cool to see that I was actually getting my money's worth. After you exit the car wash you just hang a right and you'll be greeted by an extensive row of vacuums and pressurized airlines to blast out all of the dust from your inside and outside of the car. I was surprised that there was only a couple of cars besides myself here. They have literally like 20 vacuum stalls and there's only like three cars here and when I rolled by the 7 flags on W. Texas, I saw like at least 10 cars over there. It always seems to be very busy over there but over here it's kind of a hidden gem I guess. Either that or people are just lazy to drive out this way. Anyhow, I am really satisfied with the level of service here and it is worth the money that I paid. The only gripe I had was that I paid using my card and I was talking to the guy and I think the gate only stays open for like 30 seconds and then it closes. So when me and the guy were done talking I tried to go through but the gate had already closed and he had to grab his manager to override the gate so that I can go through. Other than that I am going to be definitely coming back here again every time I get my haircut across the street. read more

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The worst car wash I have ever gotten! FAULTY EQUIPMENT!! They SCRATCHED the paint on top of my hood and refused to do anything about it. When I contacted Paul, he told me that I was an Idiot for thinking that and that I'm an asshole for trying to get money from them. I have plenty of money, I don't need your money, what I care for is Justice and the Principle. Btw hes Indian, that's not an accurate picture of him on Yelp. Im Indian myself and heard his accent. He's a liar. I have called the cops and filed a complaint. You will be hearing from a lawyer and I'll be seeing your ass in court. I see I'm not the only one this happened to so folks, please DO NOT GO HERE!!! read more

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Very bad service we tried getting another membership, but the lady kept saying she couldn't help us when they have before but she didn't bother to care one bit and his manager kept saying our card kept getting declined which wasn't true they wouldn't show prove about it when the card does have money we told them multiple times we would get a message if the card did show it was declined and we also told them to show us and they wouldn't, very bad customer service we canceled the membership definitely switching to a different place. read more

After several months of giving this business a chance to keep me as a customer, I just can't do this any longer. Big fat "FAIL" on equipment maintenance, employee laziness, late openings and a general lack of respect for the customer. Do yourself a favor and bypass this business!! read more

do not get your car wash here they will mess your paint up and they will not fix or refund you.

So far so good! Attentive employees. They make sure you don't scratch your tires going into the machine. The vacuum is also good. It sucks all the dirt off the carpet. Check them out! There's always a couple after every visit. read more

Scam promotions! Went for the free car wash as advertised on their website. Got there and the cashier said I don't qualify for the free wash since my car already claimed the promo. Apparently they have a system that tracks license plates. Almost believable, except I've owned my car since new and know exactly where it's been. This scam might work for used cars, but you can't fool me. I assume most other customers would just accept their claim and pay outright. I wanted the trial to see if the membership would be worth it. But now I know this business is shady, I'll stay away. read more

Zip Thru Express Car Wash - Car Wash Near Me - Suisun City, California

I been a member here since they open. I paid the highest package. They were decent in the beginning but now their suction for vacuum barely does the job and their rug washer is always stuck so it doesn't work as well.. I think it's about time to cancel my membership. read more

If you bring any issues about your car being damaged in this car wash to their attention, they will send you in circles with no solution. On more than one occasion I was told to bring my car back to let a manager see the exact same thing they had me send pictures of. Every single time they would schedule a date and time to meet with management, they would never show up and would act like they had no idea what you were talking about . They claim the management is always too busy to handle any of these issues . The " management" as well as the customer service is extremely unprofessional and rude. They will waste your time and then make up lies about your car having a history of " defective paint". They could've just said from the beginning that they had no intentions of correcting the damage caused by their car wash. This business has been posted in local Facebook groups with several other people complaining about the same issues, windshield wipers being ripped off and paint being blasted off of their vehicle after going through the car wash. They take absolutely no responsibility for anything. Extremely rude people working here. They do not appreciate or care about maintaining relationships with long time paying customers. I do not recommend this car wash to any other location due to my vehicle being damaged and poor customer service. Just wait for their lying response claiming they "never" have any issues with their car wash. read more

I cancelled my membership with this car wash. I went to get my car washed, the person that sprays your car with the bug stay and guides you in didn't spray my car, I asked him to spray it, and when I was about to roll my window up, he was spraying me and inside my car with the spray!!! I spoke with a supervisor and he diidn do anything about it and laughed at me because I didn't trust anything he said about talking to the person, as I was watching him, the whole time on the phone. Don't trust them, they're sneaky and stick together read more

This is the first time me and my husband come to this location and it wasn't a good experience the equipment they have aren't good at all almost lost my car mats in one of them and the vacuums don't even work I recommend going to the 7 flags car wash the same thing but better quality equipment! read more

I've been a member since day one, service was great and it gets the cars clean. I've got 4 cars on my membership and it's honestly worth every penny. Definitely recommend. read more

If I could give a zero star review, I would. DO NOT GO TO THIS CAR WASH, SAVE YOUR MONEY AND PREVENT DAMAGE TO YOUR CAR. I had gone through this car wash to use a one dollar off coupon. I wish I would've let that coupon expire. After going through this car wash, I realized weatherstripping was ripped out of its position in my Honda near the headlight and the front bumper; the car is not even two years old. The blowers of this car wash are powerful and there are numerous to put pressure on your car while drying it. I believe the pressure from these blowers, enabled the weatherstripping to be removed from the frame of the car. After identifying the issue, and trying to fix it myself, I had waited to speak to a manager for nearly an hour. His name was Paul. Because their locations are in Santa Clara, San Jose, and Gilroy, their manager had to drive from San Jose to the Suisun City location. (So if you do have a problem after your service, good luck getting more help) After speaking with him, I was told that I would receive a call back the next day. I did not. I waited a whole week until calling the customer service number Paul provided on a business card. After calling the number on the card, I was not able to speak with someone directly. However, this customer service line is capable of sending/receiving text messages and received a response from them via text. This employee responded to my messages in a matter of minutes, who told me I would hear from Paul that day with further information. I received no further response. I had to contact them two days later, only to be told the car wash was not damaged, and could not have caused damage to the car. Lastly, they mentioned weatherstripping would be included under their disclaimer, therefore they were not liable for the damages. So if you would rather save time and risk damage to your car by going through this wash, as well as receive subpar customer service; go for it. read more

Zip Thru Express Car Wash - Damaged weatherstripping after car wash. - Car Wash Near Me - Suisun City, California

Went to this place for a car wash. A long line of cars built up due to their cars reader was down. With the amount of people in line I couldn't back up to just leave. It was a 20-25 minute wait and nothing was done my the management or workers once it started working again. Should have offered something to the customers waiting 25 minutes in line due to their issues. No apologies or no discount. Won't come back here again and I advise others to stay away from this place. I'm read more

This is my first time coming to this car wash. My experience went fairly well. It cleaned my car good the only slight issue that I had was when I vacuumed my car out there were no towels to clean my windows off. I'll definitely come back in the future. read more

I know I've never been to this car wash before because it was a new location. so I don't buy the thing in regards to a computer. The guy was just rude. I am happy with where I go right now at five star on sunset or 7 flags on north texas. it just takes one time that I feel disrespected and I will not go back. read more

I just moved to the area and today was my first day coming to this car wash. I'm rating this place 3 stars due to the encounter I had with the young lady with blue hair. Again, Keep in mind this is my first time here. I drove in where she sprayed my car with soap, she walked away and didn't give me any directions, so I started to drive in towards the belt where you put your car in neutral to take you through the car wash. She then started to yell with such the biggest unnecessary attitude, saying "STOP STOP! BACK UP!". It was if she spoke to me like I was dumb. I looked at her and she couldn't hear me since my windows were up, but I was telling her to calm down as this was my first time here. I was so taken aback by her attitude and way she handled the situation. She could have easily politely directed me to stop or could have give me direction before I started to pull up, but instead walked away then yelled at me. If the owner reads this, I hope you can speak with your employees on how they should be treating paying customers and who are first timers here. I would hope she does not treat others the same way I was treated coming here the first time. Despite her attitude and my experience with her, I enjoyed the affordable price and free vacuums so that was a plus read more

OK if you're looking for a place to help you get your car cleaned up and you're near suisun with the mini car washes in the area. This is definitely want to check out because the price point isn't too bad and my car is pretty clean for what I got in the package I will say there are some signs of dirt residue still on the vehicle Submit spots a couple of bugs still on it and I did buy the better package so that's one reason I would say I'm not giving the five stars the service was great the one piece that may be uncomfortable as he walked away with my card and walked in the office to serve me which I'd like it. If he would he did it right there but nonetheless, I got done what I need to get done. The vacuuming and air pressure was a lot better than most local places and they had two different nozzles for the vacuum so that was great. The other reason they lost the star was definitely because there was no towels when they said they provided them and they didn't really give me a run through on after the car wash process, it wasn't too busy during lunchtime, so definitely want to come around that time but again every day is different. Every experience is different and everyone has different expectations if you're asking me when I come back to this place absolutely but if you have heavy dirt on your car as I did it might be better to hand wash it versus using a big machine place like this but they did give me a coupon for 50% off my next wash so maybe I will go back actually I will go back check this place out leave a review and help everyone in the community fine better products and services with honesty and respectfulness. CoachKenny.org read more

This car wash fantastic! I decided to try it to see how my car would come out I went with the most expensive car wash to see how it would wash my car and was extremely happy with the results. The workers here awesome!!! I even become a monthly subscriber. Definitely check them out! read more