My grandmother is actually a patient of his and I take her to his office for her appointments. He…read moreis a very friendly doctor and he has been very flexible and very helpful! He is very good with the elderly and has taken such good care of my grandma. On his CARE I would rate him a 5 star all the way. The only complaint I have is for the building itself. It's a little difficult getting someone in a wheelchair inside...it was a total pain! Otherwise, he is a great doctor and I definitely recommend him.

Care is great BUT BILLING IS AWWFUL…read more Complaint sent to BBB Operation for a hysteroscopy on 3/1/24 at St. Anne., Burien WA - Paid for lab work before operation - Paid for out of pocket expense which was a little over $1100 - Got billed and paid for additional expenses from operation, preop and postop room which amounted to $1200 - Got billed and paid for the camera - I keep getting bills that do not make sense nor to they add up --- Ex: Bill that was summarized as the name of the operation called the Hysteropscopy that was about $2000 and insurance paid but I was billed for $75. I talked to the Customer Support and they told me to not worry about it bc it was pending. I asked them for the entire bill of services and asked CS if there are any more, and CS said no I told them if I see more bills, I am calling the insurance to investigate. The $75 was magically paid in full ---Now I got ANOTHER bill called peri-operation. I have never heard of this. Even when CS said there were no more bills. This time, they did not bill the insurance when I threatened to have the insurance investigate them I think CHI-Franciscan is making bogus charges and now they are just charging me for anything or their billing dept is just REALLY bad at math. They need to be investigated.

My entire family has been going to Dr. Khan for many years and she use to be on top of things until…read moreabout a year ago. Now she seems distracted and uninterested. No follow thru in their office with test results over the years but now it has reached an all time low! I had some serious concerns about cancer this past summer and she was the first in line to receive the test results. She knew my deep concerns, as any patient awaiting a cancer diagnosis would have. She went on vacation for a week and upon her return was just too busy to follow up on my results. I became that annoying patient calling constantly to push her to get the results. I finally gave up on her and got them from another source. It was nearly three days later that I finally got a hurried call from her that I had cancer! Three days after I already found them on my own. We have since transferred to another doctor who cares and is responsible! If you just have a cold or flu then this office is fine....just don't get sick!!!!

I had been seeing Dr. Khan for many years and she had been really helpful when I was unemployed and…read morecouldn't afford health care and had an anti-depressant that needed refilling. Recently, I needed a the same meds refilled as I had gotten to the end of my prescription and was going to run out. I admit I waited too long to make an appointment (and shouldn't have let my prescription run out) as she hadn't seen me in a year, but her office demanded I come in the next day for an appointment and wouldn't give me a week's worth of medication so I could try to get an appointment that wasn't in the middle of the work day. (This medication has serve withdrawal symptoms) I am an hourly employee and she doesn't see patients outside of 9-5 making it difficult for people who work to make appointments.

This review is for CHI Franciscan in general, not the Seahurst clinic…read more CHI has the most confusing A/R and billing system ever devised, and they have eliminated the position that helps patients to navigate it. Several years ago, my wife was hospitalized in the CHI system, and when we had billing problems, we were able to resolve them by going to the hospital and speaking with the financial counselor. (Even though we earn too much for financial assistance, the counselor was very knowledgeable about navigating the system.) Fast forward a couple years, and another hospital visit. We set up a payment plan, and after six months of regular payments, we started receiving dunning letters and demands for payment. I tried several times to resolve this over the phone, and got increasingly frustrated... particularly when CHI sent the account to collections. It was only then that I discovered this was for a $200 office visit that had been erroneously not included in the payment plan! No one from the billing department was able to determine the error (apparently, they are just as confused by the system as patients) I feel that if the financial counselor's office was still open, this would have been resolved. I am posting this on YELP because CHI's web page has no e-mail or snail mail contact information, and I got nowhere with phone conversations. CHI Should at a minimum: 1. Revamp their entire A/R procedure, make it simpler to understand 2. Apply payment to the oldest charge (the $200 that went to collection was for an office visit a month before the hospitalization. I was frustrated when CHI kept sending me demands for payment when I was making regular payments) 3.Include actual contact information on their web site, so patients don't have to go to a third party site like YELP 4. Reinstate the financial counselor positions at their facilities. When you talk to someone from billing, they are trying to collect payment, the financial counselor is a patient advocate.

Bad review for Chi Franciscan Healthcare. I've been with them/ my Dr for roughly a decade. Went to…read moremy annual physical today. Found out my Dr has turned in notice/ not there. Interim dr says, I want you to give a ua? Uhhhhh.... no. That won't be happening. I don't use but I'm also not ever giving you my urine or DNA just because.

I saw Dr. Marsden for almost 25 years. I trusted her immensely. She always gave me the hard truth…read moreof any condition I might have. She was very tender, understanding, honest & explained the conditions in layman's terms. She call me up when test results came in, not the staff. Dr. Marsden cared about my whole picture, family life affecting me, foods & mental health, too. Dr M. Asked questions, didn't assume anything. Didn't waste time, never late especially in the mornings. Didn't make you wait 1 + hours in your room. She apologized IF she was running late(not like my new PCP. Always LATE, Never apologies, ASSUMES & ACCUSATORY ) I Miss Dr. M & Patti so much. Great team they were.

As my primary care physician for 15+ years, I have always felt confident that Dr. Marsden has my…read morebest interest at heart. Always thorough and caring, she always keeps on top of my meds that I am currently taking. She also works on getting me in when I need a last-minute appointment. Moreover, when there is a change in the "Tier level" of my meds affecting my out-of-pocket cost, she is always willing to adjust, when possible, to keep my expenses at the lowest level. ...much appreciated. Patty, who runs the front office is also "on top of everything"; very knowledgeable if I have a phone question between appointments.