We hired RTO, to manage a residential property in for us…read more The team was very communicative, direct, transparent and easy to work with. They were also very competitive in their pricing compared to the competition and we were pleased with the service they provided. I found them knowledgable and very responsive to any question we had or issue that came up. We quickly gained the peace of mind from knowing that RTO was on top of everything and looking out for us as owners and keeping the tenants satisfied, which we also wanted. That's why it was an easy choice to have RTO as our agent If you are considering a property manager, I highly recommend RTO.

Hired RTO Property Management after a horrible experience with a previous company, and they've…read moreliterally done a 360 for our tenants & our occupancy! Less turnover, higher tenant conversion rates & increased tenant satisfaction thanks to RTO! I highly recommend this company for all of your property management needs!

Ron is very knowledgeable. Appreciated his words. I'm sure some of his tenants could complain --…read morebut he is fair from what I view.

This is a review for the coaching. As someone who is a former dedicated diy person and who once…read moreswore that everything can be found for free on bigger pockets or by reading books I am literally forever changed. The coaching at ct reia has been life changing. Yes the content can be learned for free by yourself if you dedicate hundreds of hours and have a way of figuring out what is true and what isn't , but that is not what the value is. The value is having someone hold your hand whenever you have a question that is local. It's someone who drives to your property once you purchased it and does a walk through of what you should or should not do. It's someone who says don't worry use my contractor for that. Or did you consider doing this? Rich and Mark have provided me with so much support on the rehab front that I am beyond grateful. Ron has also toughened me up on the tenant front to keep it as fair and professional going forward. This is so far my best real estate investment. So yes I personally recommend it!

Eryen is a magician not a realtor!! I came to Eryen asking…read morefor a home for rent. Gave her a few things that were important to us and she got back to me in a couple days with the PERFECT house for us perfectly in our budget. When showing us the house she made my 3 year old feel super special by letting him help her open all the doors and thanking him for it. She even reached out a week or two after we moved in to make sure we were happy. I would recommend Eryen every time!

Phenomanol - works so hard to get you the right home. We…read moreworked with Eryn last year and have referred two of our friends to her since!!! Same amazing results and service Look no further if you want to buy sell or invest! She's your girl! Www.ct-realty.com

Disappointing Experience with HOA Construction Teams…read more I feel it is imperative to share the disappointing experience we've had with your construction company during the fire restoration of my mother's condo. Fire Restoration Project: In March 2025, my mother's condo suffered severe fire damage. The kitchen was destroyed, and the property needed extensive cleaning, restoration and repainting. The condo association insists on being in charge - utilizing contractors, assigning a PM and an estimator, all of their own choosing. The estimator then delivered a shocking timeline: at least a full year for renovation. What should have been a speedy recovery turned into ongoing frustration. As of January 2026, after endless hassles, the work is complete. The following is an account of the incompetence we endured the past 10 months: 1. Perpetual Delays: While we understood that proper channels needed to be followed and permits needed to be obtained and approved, work didn't start until late June, three months after the fire. 2. Careless Temperature Setting: During July and August, workers irresponsibly set the AC to 52 degrees, disregarding my instructions to feel free to use AC during work hours, but to please set it to 78 when leaving. This not only risked the AC condenser seizing but also led to us incurring higher utility expenses. 3. Atrocious Tile Job: The tile flooring installed in the front of the condo was misaligned throughout, forcing the floor to be torn up and redone. 4. Granite Countertop Fail: Without any consultation, a seam was placed dead center on the countertop right in front of the sink, the most visible spot in the kitchen. The smaller piece of granite on the island wasn't even attached to the underlying cabinetry. 5. Refrigerator Debacle: Due to negligence in pushing the refrigerator in on time, we crossed the return window and had to unnecessarily buy another one. 6. Dishwasher Failure: The dishwasher installation left a drawer misaligned. The attempt to fix it resulted in a powerless appliance. 7. Bathroom tile: White caulking (where none was before) was placed on top of brown molding tile. 8. Botched Hardware Installation: Pre-drilling hardware holes on drawer faces, without knowing the specifics of what hardware was purchased, led to an eyesore of poorly patched holes. 9. Careless Workmanship: Damaged floor vents, mismatched wall plates, and reckless behavior like leaving windows open and the sliding glass door unlocked. This experience was highlighted by poor communication, and blatant disregard for quality and customer satisfaction. It took three rounds of punch lists to rectify their careless work. Summary: Your company's performance was shameful. Your team exhibited neglect, and a complete lack of responsibility, causing us undue stress and financial burden. This entire ordeal has left us not only frustrated but deeply disappointed in the service provided.

The company is horrible. Almost every review says they never return an email or call yet the last…read moreline of their response is "contact the property manager" - they do not respond. Ever. Zero stars

A list apartments rented me an apartment that was infested with roaches. They knew about the…read moreproblem and did not care. Told me to my face that their was no issues with pests. Now I'm stuck battling this issue out with our landlord. This isn't something I wish on anyone who's paying good money to rent and be independent. Terrible shady people. Not to mention not very knowledgeable on basic renting questions that I had. The response that I received to my questions was "I don't know I don't live here." Do better A-List more like F-list. I would give - stars if I could. Specifically David and Grant in the West Hartford location.

We rented through A-List apartments when we first moved to West Hartford about 2 years ago. To say…read morethey were unprofessional would be an understatement. We were not told when moving in, that many of the apartments in our complex were reserved for low-income households. The majority of our neighbors did not work, and would loiter outside all day and all night. They would invite friends over constantly, and loud groups of cars would be in and out of the parking lot. We will take responsibility for not recognizing this, as we could have done further research or asked more questions before renting this apartment. We were young and eager to move into our first apartment. There is, however, no excuse for the lack of communication & professionalism with any complaints we had about our unit. We had MULTIPLE issues with our apartment's electricity, water (leaking/flooding from the upstairs unit), and safety (the windows would pop out of the unit, none of the fire alarms were up to code, and our oven started leaking gas). We had no direct line for maintenance. The number we'd been given was a machine automated answering service. We'd call multiple times and leave various messages for days on end and receive no response. When someone did ultimately call back once, they called from a blocked number so we still had no direct line of communication that we could contact again. After about 6 months of this, we tried to approach management. Rob Koff was the absolute most unprofessional and immature "adult" I have ever dealt with. He came on the attack, was completely unapologetic, acknowledged that the unit we were in was oversold (shows how desperately he will try to make a sale), and yelled and laughed at us over the phone. I have never been spoken to by a "professional" like this in my entire life, and never will again, as I will certainly never be dealing with A-List properties again. I do hate to generalize based off one experience. It seems from other reviews that other affiliates of A-List Apartments set the bar significantly higher than Rob Koff does. I hope that is the case! A-List - do yourself a favor and do not let your name be dragged down by such an unprofessional.

I've been dealing with squirrels in the wall since last summer. You can hear them stratching. They…read moreburrowed a hole in the ceiling

If I could give zero stars, I would. MICE, MICE and MORE MICE. No matter how clean you keep your…read moreplace, they have a SERIOUS RODENT PROBLEM and they refuse to address it. Many of my neighbors told me they had a problem with MICE as well, it wasn't just my unit. The staff are extremely rude. They will argue with you, yell at you, interrupt you, and ignore your service requests. Clemens Place wasn't going to give me back my security deposit until I called up one of these awful women and read her the riot act. I had caused no damage whatsoever, and still had to do this just to get my security deposit back. The security deposit check was post-marked the very next day after I called - meaning these people are criminals and thieves who will steal your money unless you threaten them. The staff will also ask you to "give a good review" - openly soliciting 5-star reviews on sites like this one. Be suspicious of anyone doing this - they are likely either Clemens Place staff, or a resident they managed to con into writing a good review. TL:DR - these people are rude scumbags and criminal thieves. In a just world, they'd be in prison. Stay away from any Clemens Place property, and if you're currently living in one, GET OUT NOW.

I've been a business tenant of Udolf Properties for decades and it has been a pleasure on all…read morecounts. My office is charming, and although Covid has restricted my use, whenever there is any problem of any size, it is immediately corrected. Additionally, Robert and his management staff are polite, professional, and always responsive to my requests. It's not easy pleasing everyone - but they try very hard to do so. They have my full endorsement. Dr. Sandra Scantling Farmington, CT. 06032

My handicapped son lived on the Sedgwick Rd apts. He has epilepsy. They decided not to renew his…read morelease due to police activity. The police were called because he was having grandmall seizures and needed medical help.

Let me start by saying how lucky we were to have Jessica representing us for our home purchase as…read morewell as selling the house we were renting from! She was prompt, friendly, extremely knowledgeable and efficient to name just a few things. She made it easy for us to have one point of contact through the entire process. She knew what to look for even before the inspection, from the roof to the foundation. She immediately took note of electrical systems, walked us through the history of the water heater brand, was privy to the time era of our house and architectural details, even down to the soffit venting in the attic. Jessica seamlessly dips into everyone's role where she is needed. She is one woman doing the job of seven in all reality. Jessica appraised our last house perfectly and we had multiple offers within days. She guided us on ways to improve to have the best appeal to sell quickly which worked wonders. Her attention to detail is admirable. You can tell she's learned a lot along her journey of her profession. She always gave sound advice, explained everything thoroughly so we can understand, she is straight to the point and will fight with you and for you. Jessica knows what her clients deserve, she's current and comfortable with the current laws and makes sure you get everything you deserve. She is the best advocate to have on your side and makes you feel like you're her only client. Not only do you win with bringing Jessica along but you get the best team behind her. Every single person we came into contact with on her team was just as prompt and knowledgeable. Jessica only works with A1 personnel. If you are considering selling or buying any property, you will absolutely not regret choosing Jessica as your advocate. You will 100% regret it if you go with anyone other than Jessica Boswell and her team. We can't thank you enough!

We used Jessica and her team to purchase a Condo. She was knowledgeable and friendly. She took…read morecare of our questions and guided us through the process. Would recommend her and use her again.

showed up and started cleaning the ductwork. They we're very nice people. The value was good.read more

Quick response to my inquiry. However was supposed to be at my home at 2-4 and heard from them a…read morelittle after 4 that they would not be coming because of the forecasted rain. I informed them that our roof was dry and no rain was forecast till the next day. We were asking for a very quick roof repair which required them to spray a can of sealer on a leaking vent. We ended up cancelling and rebooking with another firm.

Dan is responsive and polite. He got back to me right away when I contacted him for A/C vent and…read moredryer cleaning. He gave me a real estimate on the phone, not mumbo-jumbo like some of the services advertised in Val-Pak mailers. He called to confirm the service the day before, gave me an 11-1 time frame for the next day then called about 30 minutes before arriving and arrived a few minutes before 11! He and his work partner were friendly and explained everything they were doing. They kept me updated during the job and took before and after pictures. I am thrilled with the work and the customer service I received. I'll definitely use them again.

Dan (Carroll's Handy Service) does a meticulous and complete job cleaning/sanitizing HVAC Air Ducts…read moreand Dryer Vent. Explains the entire job/problems and takes his time, not rushed. Very easy to communicate from start to finish. I had this done before by another vendor- absolutely no comparison to Dan's thoroughness, knowledge, and equipment. Very fair pricing too. Highly recommend!