Great car wash as you never have to get out of the car. You just pay and the attendant will guide you on the tracks and motion you to put your vehicle in neutral. It did a really good job as today after the snow storm my car was so dirty I could not see very good driving. read more

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I live in Ooltewah but never go this way until last Sunday when I just happened to pass by. I noticed a $3 summer wash special-oh yeah! Well, my wife's new car is black and shows every little blemish. I've been wanting to get it professionally buffed but haven't got around to it yet. The $17 wax special caught my eye so I went from the $3 job to the $17 job. The car looks great but of course the slight blemishes still show. But what a shine. There are cool fluorescent colored soaps that bathe your car as you roll through. They have the free vacuums which I appreciate but an extra special touch is the free to use cloths. I'm ready to bring my F-150 over there now. read more

Zips Car Wash - This car is shining like I've never seen before. This is from the Managers Special. - Car Wash Near Me - College Dale, Tennessee

Unfortunately, the business is often not open during their listed business hours. I've driven over multiple times only to have employees closing 1-2 hours early. I cannot foresee paying for another month, which is a disappointment because the car wash itself has a decent setup. read more

I signed up for a membership that was discounted down to $10 for the first three months before increasing to the standard price of $40 a month. Before the end of the third month, I sent the company an email asking to cancel the membership. At this time, they asked me if I would stay a member if the membership continued on at $10 a month which I agreed to. A few months later I was pouring over my credit card bill looking for a charge and low and behold I noticed that they had been charging me $40 a month instead of the agreed upon $10. I contacted my credit card company and provided them with multiple emails to Zips Car Wash, and they agreed that I had been overcharged and removed the charges from my account. A few months passed and I received a letter from the credit card company alerting me that the charges would be reapplied to my account. Apparently even though I had provided all of the need documentation Zips Car Wash was refusing to issue a credit. I then contacted Zips Car Wash directly and after providing them with all of the requested emails they told me that they had indeed overcharged me, but it was their prerogative whether or not they would be issuing a credit and they would not be. I spoke to three separate people with the company and got the response from all three. Of the three, two apologized to me for not being able to issue a credit, but they said corporate policy would not allow them to provide a refund. If I could give this company a zero, I would, unfortunately Yelp won't allow that. read more

I pulled up to get my car washed, and waited and waited for the employees to sit and chit chat with the car ahead of me. I waited longer than 5 minutes and they did not even acknowledge that I was there. When I am paying $40/month I feel like I should be acknowledged. I am seriously considering cancellation of my account. I do not deserve having to wait while they are just talking. They could have pulled to the side. Their services is going downhill again. The management has problems with keeping staff it is always someone different. read more

This place to use to be great when it was under different ownership. The staff goes through the motions, nothing special. The wash is what you'd expect. Some of the vacuums are low pressure so you end up having to drive to another. Basic wash place. read more

This was a very nice car wash I'll definitely be back! vacuums are awesome! my son also loved the car wash with all the lights! I'll be getting a membership read more

Poor. New ownership has eliminated most of the services. It's now called Zippies express Not a fan. No dry towels. No bug brush. No pre brush down of windows and front. Very disappointed and sad to see this spot change so drastically. read more

I have started being billed for a $40 monthly membership that I never signed up for, and no mention was ever made about when I went to wash my truck. I am currently disputing this bill with my cc company since Zips has flatly refused to credit my account. This is fraudulent activity and I am warning everyone of their predatory practices. Stay away from Zips Car Wash unless you want a membership, because you will be billed for it later on. Ben in Ooltewah read more

Honestly not a bad car wash for the price. They have cloths, cleaner, and complimentary air freshener. Many of the employees will spray your car extra if no one is waiting. Only down side is some times they are low on staff, but who comes to work these days read more

Great and friendly customer service from Jamie who is substituting from the Highway 58 location at Jack Cate location in Ooltewah. Will definitely return. read more

I have used this car wash in Covington Ga that originally opened about three years ago. This location actually cleaned better than any other wash that I have used state wide. Zips purchased this wash recently and I visited on 2/21/2023. The brushes on the right side of the vehicle were not working and I discussed with the attendant. His response was they have complained to the company and they do not get response to do repairs, I left and went two miles down the street to another wash . Disappointed and will not go back! 20 different options to get my car washed from Lawrenceville to Covington and Zips will not be one of them. read more

This is a horrid car wash. Do not go there. Nothing available to dry or clean your windows and none of the vacuums work. I paid $20 top.cast to wash my car only to find all of the above ... they could at least tell you it is wash only so you dont pay the extra Sent a message to corporate as well!! Thwy didnt even care!! CUSTOMER SERVICE NOT!!! read more

I've been using this CarWash for sometime now and I'm not gonna lie it got to the point I was looking at other options. But recently things have started picking up the boys in the beginning of the wash have started spraying down the cars again for the most part and will do more than enough if asked without any issue. The lady in the office is friendly, there's always towels and cleaner. The only issue I'm having now is they stopped putting out the spray to make cars smell better that kinda sucks but other than that I still give it 5 stars. Keep it up! read more

Worst car wash in tri state area Used to be great. Before it was sold and changed names a couple times. No towels. It NEVER gets my truck 90% washed and the vacuums are the only things that DON'T suck. I can't believe I go back there after saying I'm never going back. This time I mean it read more

I was told this car wash had a deal where I could get unlimited washes for a month for $15. Who wouldn't go for that? Then, I see a $40 charge on my credit card from Zips that I did NOT authorize and was never told about. I went to the website and tried to contact them but found no contact number. Not only that, but the guys who spray your car with the pressure washer prior to going into the automatic wash spray only one side of your car. Not worth $40/per month for SURE! read more

I was told that it was $15 a month for unlimited car washes which is a great deal. Then it randomly bumps up to $40 a month which I am unhappy with because it was never mentioned. I called to cancel my subscription and I was charged again. Unreliable service and obviously they do not care for customers and their wishes. I do not recommend them and will never return. read more

I had a great experience with zips car wash I was in and out in no time great service with a friendly environment thank y'all for the awesome job y'all did and greeting me with a smile god bless y'all and I'll see y'all again soon read more

The worst car wash chain, especially in Ooltewah. One example, employees pick and choose when you get bug prep or not. Doesnt matter if you paid for it or not. Every location has an i dont give a sh!t attitude. Not worth your time or membership! read more

If I could give zero stars, I would. This place USED to be nice. They'd give a pre wash spray and provide free towels and cleaning supplies. Now, nothing!! No kind of personal service or regard for their customers. The extras used to set this place apart. I would go out of my way to come here to get my vehicle clean, inside and out. Now, it's nothing I can't get closer to home. To bad the new owners only care about their bottom line and not their customers. I will NEVER be back. I hope losing customers was part of their business model. read more

horrible car wash do not go. the car wash was an absolute joke $19 for what? a ripoff thats what. they advertise free vacuums too but thats a big fat lie the vacuums are not free rather they're included in your wash. because you cant just go in just to vacuum your car no you have to buy a car wash then after the horrible wash you vacuum your car with the crappy low pressure vacuums. wash your own car yourself or go somewhere else because this place is a ripoff seriously read more

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Car wash itself is pretty standard but there are some days they are better than others. On times when they spray my windshield & brush the front/back bumpers I would give them a 4 star. If they started supplying towels & spray also, I would have given them a 5. For now, I go with the expectation of just running my car through a standard car wash... therefore they are still a 3 star. read more

I was completely satisfied with the complete experience. From the time I pulled up I was greeted at the pay station by a very friendly employee. Then I pulled to the tunnel there was another absolutely pleasant employee waiting and smiling. The women that work at this establishment are very knowledgeable, detail oriented, and thorough. My truck is the cleanest I've seen it since I bought it. I will absolutely return to this carwash and tell my friends. Thank you read more

This use to be the best hands free car wash around, price including vacuum, towels and glass cleaner. Towels were a need due to left over soap that was minimally missed during rinsing. The last 2 times I have taken my truck through the tires don't have tire dressing even though it is paid for and no towels or glass cleaner. Today the only 2 washes offered were the $15.00 or $20.00 dollar and one of cleaners in the package were taped over. After wash there was soap left on the exterior of truck and no way to wipe it off to reduce spotting or clear coat damage by letting it dry. Needless to say they are fired. I have been going there for 3 years but not anymore. Thanks for ruining your business by reducing your services. Good luck with that. read more

This used to be a great car wash, but in the last few months a new owner has run it in the ground. More expensive, no wipe rags or cleaner, vacuums broken, Hope it goes out of business soon so someone else can take it over. read more

Meh.... compared to other car washes in the area, Zips is lacking. The actual car wash is pretty comparable to others. Where they fall behind is in the other areas: they do not provide window cleaner and air freshener spray or drying/cleaning towels and only half of their vacuums work and those have poor suction. I won't be back. read more

Used to be great. Is now as bad as it used to be good. Wash costs more but they no longer pre wash grill/back glass... no longer provide towels, and the vacuum must have needed empty as it was the only thing about the wash that didn't suck. I went home and touched my truck up by hand - a half cleaned truck is worse than a dirty truck. read more

Too expensive, no brushes on the back of the car, no towels or window cleaner....basically the last place you want to wash your car. Save the money and do it at home. read more

This is a slight step up from the car wash's that you put quarters in to wash with the hose. There is no cleaner to use, there are no towels, the vaccines barely work, and the "mat cleaner" does nothing. If you're looking to clean your car inside and out, this is the worst car wash to accomplish that at. read more

This place is a scam when you do a membership! It's a trap do not do it! They automatically charge your card monthly and when you try and cancel your membership they still charge you! I've called multiple times to cancel and finally they called back after how many calls. I was thinking I've finally cancelled it, but no! They charged the card again!! If I could put zero stars, I would! Because this company just steals your money! read more

I usually wash my car myself, but it was a little too cool for it today. I read the reviews and thought I'd give Hill Top Car Wash a try. They have a really nice set up. A prep area to get all the bugs off the windshield and stubborn spots from the side of the car. I opted for the $20 Manager's Special and have to say that my car came out looking great. The free towels and vacuum are a nice touch. I will definitely be back! read more

Hilltop has really gone downhill in the last year. The vacuums font work most of the time, like tonight. Paid for wheel deal and tires and rims were still dirty, this has become a pattern. won't go back. read more

Have had the top package for over a year . Went in to let the guys know vacuums were not working and there were not any towels. In stead of a "sorry" it turned into a argument. I was told the vacuums were a courtesy and not included in the wash amount. I pay 59.99 a month to be told how how I should behave. Poor customer service. I could not get the manager so called a location in Knoxville and was told they could not give out phone numbers. I use the Time to shine on Hwy 58 most of the time and Joe and that crew are great. I am guessing Ooltewah location don't need my business. Very disappointed. read more

If I could leave negative Stars I would, the machine broke causing the car behind me to crash into me. I went to go tell one of the employees he was very rude and said it wasn't their fault it had to be our fault. The poor old guy behind us hit my wife's wheelchair lift and it put a hole in his bumper and the car wash employee told us it was our fault. We had the car in neutral hands off of brake and gas and steering wheel we were completely Guided by the car wash pull through system. This wash is ran by somebody new than the one who started it when he used to be really nice. I have cut out all the extras and your car comes out with a soapy film on it that will not come off. Stay clear of this place unless you want no accountability and a dirty car when you leave. Also the vacuums are substandard. Stay clear of this place they will run your car and blame it on you to avoid doing the right thing. read more

On 2/10/2018 I purchased the top car wash. I went and had my van washed, but they had all the vacuums off. I was informed that since it was a rainy day that was there policy. There were no signs that informed me of this policy and they would not give a rain check. I called the main office and they gave me th manager's phone number, who never called me back. Overall a poor experience. read more

Horrible job !! Paid extra for Tire Shine and my mag wheels were as if the brush hardly touched them. Still very filthy. Had to clean them by hand. Not a good place to go. Besides their prices have gone up but quality is way down. read more

Usually a great wash. Not today. Windshield still dirty, car was still soapy. I have a brand new car I don't want soap left on it to ruin the paint. I was so mad I left and went to the self service car wash and rinsed it myself. Will never go back. Heard they have a new owner. Probably won't be in business long. A friend also went today, his truck bed was full of soap. That's two families finished with this car wash. read more

now called Zips and the new owners are already cutting Services , no towels to dry your car or glass cleaner . Will have to investigate other car wash . It's a shame I was a regular ok have been back to see if Anything improved. It has not, staff has tried to let you know that it is another day at Zees car wash . But the staff service can only do so much . They have tried but Corporate will not let them. read more

I recently stopped in to get a quick wash. It was Friday (Memorial Weekend). I left and continued my errands and noticed the right side windows and the right side of the windshield had a filmy haze on them. I had to use my windshield washer to remove it from the windshield. It appears that the right side rinse nozzles were not working properly and it left a soap film. I continued on home. On Tuesday, after work, I went back to the wash. I had to park outside the gate as I was not paying for another wash. I went inside and asked the employee if there had been a problem with the rinse on Friday. He said he didn't work that day so he didn't know. I told him my issue and wanted him to look at the car. He wouldn't. He just told me there is nothing he could do. He said that there are parking spots outside so I could inspect the wash prior to leaving the property. Also, it was four days later before I came back. I don't live in Ooltewah so I returned after work on Tuesday after the holiday weekend. He repeated that there was nothing he could do. What would it have hurt to run my car through the wash so I could get the wash I paid for? It would have gone a LONG way towards customer relations. Beware. Look your car over before you leave the premise as they will not do anything for you if you leave and come back! I don't think the employee has heard the saying "Bad publicity is worse than no publicity". I won't go back and I won't give any more references for them like I used to. read more