Had an appointment for a service and was out in 30 minutes. Extremely fast service and everyone…read morethere seems on top of it.

I went in looking for a Camry, and even though I didn't find a car I truly wanted, I had such an…read moreamazing experience with Lars that I wanted to write a review. Lars was the type of salesmen you hope for. He was friendly, helpful, and made the experience fun! He never once pressured me or gave me salesman shtick. He was honest, straight forward and cared about me as a customer. The exact OPPOSITE of the people I purchased from down the road. It's just a shame I didn't find the exact car I wanted (though I know he would have if i gave him more time) because I would have LOVED to buy from Lars and will definitely come back if I ever need a car in the future. Thanks for being a great human and treating me like one. It is a practice severely underutilized in our day and age. I will tell my friends to come to Saint Louis Acura.

Took my truck in for a significant coolant leak. They had it for three days, however, problem not…read morefixed. Brought it back and they had it another 6 days. About $1000 later, still have the same leak and now sitting on the side of the road over heating. Would not recommend this place!

Adam at Old School is down to earth. Awesome service. Good work for a reasonable price.read more

This place has AMAZING customer service!! I started visiting for my oil changes this year. I am…read moretreated like family! They have a very comfortable waiting room with super snacks! Plus they help support the students at Rockwood Summit High School by donating oil change coupons to the biodiesel club. You can buy a coupon for $15 at the high school and use it to fully cover the cost of a regular oil change.

I started taking my car here when I first moved to the area, about 2 and a half years ago. I'll…read moreadmit I was lured in by the coupons I get in the mail that advertise an oil change for $20. This also includes changing the oil filter, and a look at the brakes, among other things. Frankly, it costs more for me to change my oil myself than to have them do it, so I let them. I went to this Midas 4 times between 2010 and early 2012, and never had a problem. Then I went again this week. I dont know if there was a change in management or what, but it was quite different this time. I found the manager or the person who dealt with the customers to be infuriating. He lied to me and his poor grasp of the English language (he's American, born and raised, BTW) was maddening. First, the oil change. My car takes 7 quarts of oil. The coupon I used (and have used in the past) specifies that it is good for up to 5 quarts. Despite this, I had never been charged for additional oil in the past; this guy tried to charge me. More than that, he also tried to charge me more for my oil filter because it wasnt the kind they typically use or some such nonsense (they had never tried to charge me extra for this before). When he first told me this, the additional charge for the filter was $9. As he continued to talk, it went up to $11 and then to $13 or $14. I protested the increased cost and he showed me on his computer where I had "paid" in the upper 30s for this work in the past. I dont know where this came from though, as I looked at my credit card statements from previous trips to Midas for an oil change and the charges are clearly $20 plus tax. I could see this wasnt going to be good, so I changed the conversation to another problem with the car. After agreeing to get other things fixed on the car, he told me he'd do the oil change for free. Yet, I was somehow charged $20 for it. After getting my car up on a jack, he told me that I needed a new tire. He showed me that my tire's steel belts were showing, so this was a legitimate problem. Honestly, I dont know how I hadnt had a blowout up to that point. I asked if they had a tire. They said yes, but it was one I'd never heard of. He told me they could get another one though. I asked if they could get it that day and have it installed that day and he said yes. As we looked through his list of what others were available, he changed his mind and told me he would not be able to get the tire and install it same day. So I got the one he had in stock. When he went to change the tire, he kept saying how one of the lug nuts was going to break. They he would continue by saying if it breaks. Which is it? Is it going to break or is there only a chance of it breaking? He just could not wrap his head around this concept. In the end, the part that was "going to break" didnt. Makes me wonder if they know what they're doing. The third problem I had was the biggest: the brakes. Two times ago when I brought the car in, about 10,000 miles ago, I asked how the brakes were (remember, brake check is included with oil change package). They told me they were ok, and that I could get another 10,000 miles out of them. The last time I came in, I asked again, and they said the brakes were fine. So this time, I expected the brakes just about needed to be changed, so I told them to look at them. They did and told me the brakes were shot, needed to be replaced, and that since I'd been riding with them like this for so long, I needed new rotors too. I was really upset with this, because if they had done their job in telling how the brakes were previously, this wouldnt have been an issue - I could have had them replaced last time without replacing the rotors ($180 for the pair). I can tell you the brakes were no worse now than they were last time I took the car in. So to sum up, their incompetence/negligence cost me about $200 due to the issue with the rotors. They also charged me an extra $50 for a brake sensor (I could have told them not to, but wanted to prevent this in the future, so I let them), but after I got the car back, the sensor didnt work. For all this, I had to sit in the hot waiting room for 4 hours plus on a 100 degree day. The initial estimate they gave me for all this work was around $340, but it ended up being $560, and that was with a coupon. The manager/customer service guy seems to have forgotten to add in labor to the estimate. I dont know if it was just this one guy, or a change in policy or if some of the people there just dont know what they're doing, but I will never take my car here again.

I was told my quote was $409. And they charge my card that amount. Later called an said my card…read moredidn't pay it in full. I still needed to pay $23. An was she ok to rerun the card or did I have a different card. I told her it was fine. When I check my bank statement on line it did pay it in full in the amount of $409. But then charged me an additional $23. Then commits to telling me she told me the total was $432. Then why did she run the card for $409 with me on the phone with her. Then want to call me over an hour later. But let me finishh up by saying the installer to me looked like thorough job, like he knew what he was doing. I'm very impressed with his workmanship. Job well done. An he's the only reason I have any stars at all

Our rear window was replaced by you on Friday. Now the electrical system is all messed up up. The…read morebattery will not hold a charge. I called this afternoon and was told a technician would call back. Never heard from a technician. So I called to find that everyone has apparently gone home. We have an inoperable vehicle in our garage and would like guidance on what the next step is. This is not good customer service.

Quick turnaround for a blown alternator. Patrick and his team were great by working with my…read morewarranty company and having my car done in under 24 hours.

Thank you, Patrick and the whole team! Especially for getting my bearings fixed so quickly. I'm…read morealso grateful that you were able to work with my warranty company--such a relief! I really appreciate the follow-up calls to make sure we're satisfied with the work. Your customer service is always outstanding

If I could give this company more than five stars I would! My car broke down tonight on my way home…read morefrom work, I called AAA and waited over and hour. They couldn't tell me how long it would take so I caved and called around to so many places and was told over and over it would be several hours. FINALLY I called Platinum and talked to Bill and he made it to me in under fifteen minutes and is SO kind. We are en route to a shop right now and I just had to write this ASAP. I highly recommend this company and will absolutely use them again in the future.

I went to start my car and it wouldn't turn over. I was of course still at work at 5:30 pm. I…read moreneeded to get from St.Charles to my home in South city! I contacted Platinum towing and they were there within an hour. I got home about 20 minutes prior to my car arriving! I live on a one way street, pretty tight and he had no problems literally delivering my car to my front door. Luckily the car started the next day and was able to take it to the shop! Thanks Platinum for your top-notch service, I will be using you in the future for all of my family's towing needs!

I brought my car here to have a minor crack fixed in my 2024 BMW. It wasn't the autobody facility…read morethat my dealer recommended but those jerks wouldn't even return my calls. At first I was concerned about the process at Car Craft. They wanted to have me drop my car off with just the insurance companies estimate. They told me they would start then, order the parts and fix it. I didn't plan on getting a rental but couldn't be without my car for very long. After looking at it they estimated they would have my car back to me in 10 days. So basically 8 business days. (To be honest i wasn't happy but what could i do?) They actually texted me the entire time with updates. On the following Monday (so 4business days in) that my car was over halfway finished but they still estimated a pickup date of Friday. Then on Tuesday i got a message that the car was almost completely finished and that i could possibly pick it up on Wed. When Tuesday rolled around they called about 2:30 to say it was ready! I was ecstatic!!! (It was only 5 business days!) Unfortunately for me i was stuck at way later than they were open so i went to grab it the next morning. Now i keep my car pretty clean but when they pulled it around to the front door for me(such a nice touch) It looked so fabulous! The bumper was back to looking brand new! I took it home and looked at it very closely in the sunlight. Now I know(my Was-bend is a car painter by trade) that metallic paint is extremely hard to match and expensive to paint because you have to paint it in 3 stages. And when you are trying to blend the metallic it is very difficult to make it look right. Anyway you can NOT tell that anything has been repaired or replaced. And I'm pretty sure they detailed the interior AND the exterior of the car! There were a few minor scuffs that have disappeared , as well! I've never had that experience before at an autobody place! I'm a chick and they never made me feel uncomfortable or dumb and that's not been common for me. Also everyone was SO nice! You can tell they all love working there! They all were full of smiles! Wow what an amazing experience! Also my insurance adjuster said that they are considered a preferred provider for them and that they have been working together for years and they guarantee their work for the entire time you own the vehicle! And all i did was make the appointment and drop it off. I didn't have to contact my insurance or bring them a check. Everything was handled. I just paid my deductible when i picked up my ride. So if you are looking for a place to get your vehicle repaired CALL THEM!

I had an accident that damaged the front driver's side bumper and the electronics/camera. I chose…read moreCar Craft because I had used them before and was happy with them. This time they fixed the body but as soon as I got into the car I noticed the warning lights were still on and a portion of the safety features were offline. I immediately returned to the shop and asked the service tech about it. She said they don't do the electronics part and I'd need to go back to the Mazda dealership to have them do it. Over the next 4 months my car was in the Mazda shop on and off for over 30 days with no results. They didn't know how to fix it so my insurance agent sent me back to Car Craft to get the safety features back online. My car wasn't there but an hour and magically it was repaired and back to normal. I was without my car for weeks and driving without safety features and they somehow fixed it when they originally said they couldn't. The final insult was that they didn't attach the bumper panels properly so they still pop out. I am very disappointed since they had previously been stellar. The tech either didn't know the process to fix the issue or just wanted me to go away. And the bumper popping out is just sloppy work. Really a shame.

Did not buy anything, just browsing. Very knowledgeable, spent time with me individually and wasn't…read morerushed. As a new motorcycle rider, I felt they actually cared about my safety and wellbeing. Decent helmet selection and comparable prices.

Matt went above and beyond to make my day, really appreciate him and his excellent customer…read moreservice. Had an outstanding experience.