Terrible experience! I now understand why people prefer hand washing their cars. I usually like zips mediocre wash for the convenience but now I have paid the price. I have a 2017 jeep Cherokee, great condition inside and out. There is no reason for their car wash to be so faulty that it can crack windows, my mom also had a similar experience at a zips car wash as well. And of course they don't want to take accountability, they have cameras that could prove my window was not broken before the wash and "can't access the footage" and "can't give me any information to contact someone about the footage". The guy I talked to was already brushing off the issue trying to imply I was lying from the beginning. It was completely rude and inconsiderate. I asked for help filling a complaint for the crack in my window, the man looked at me like I was crazy or something. I will be canceling my membership and I'd advise others to do the same as well. read more

Zips Car Wash - The car wash broke my windshield - Car Wash Near Me - Shively, Kentucky

I have been a member for at least 4 years & i have 4 cars on my membership & pay $100.00 a month. This has to be one of the worst locations i go to. the staff is very poorly trained. customer service is not good at all, they offer towel service and i can never get a clean towel, the they have about 20 vacs and usually only 8 might be working. if you try to get anything done as far as adding or taking a car off no one knows how to do it and you will continue to get the run around. they will hand you a card and tell you to call the # and they will help you, only for customer service to direct you back to the location. VERY FRUSTRATING!!! read more

NOTHING WORKS HERE. Don't waste your money. Zero stars. Credit card machine wouldn't work so they had someone walking in and out with your card. No receipts given or offered. No signage posted but none of the vacuums work. I literally just backed out of the zips on cane run bc of a sign saying the vacuums were out of order just to come here pay $30 for a car wash and not be able to vacuum my car. Car is still dirty, so I'm looking for a functioning car wash to finish the job. Phone system is shut off so you can't even call them to ask anything so I'll just dispute it with the bank for a refund. Do better. read more

Zips Car Wash - No working vacuums - Car Wash Near Me - Shively, Kentucky

Great workers and great services Reasonable prices for washes Also have memberships can wash twice a day . read more

Went to get a car wash and to vacuum the inside of my car. The price has gone up again. The car wash only got about 70% of the dirt. The vacuums were not working. I got a song and dance from the gentleman working at the car wash about the vacuum being free. Funny that the sign says vacuum free with a car wash. I felt like I was being gaslighted. Avoid this car wash. read more

reading these comments i was skeptical to actually go but I'm glad i did i was shown each wash package and advised on which one was the best for my car as well as was told about the membership which is a great deal for just paying once a month and getting free washes the whole month. the lady savanna was so nice and helpful seems like i should ask for her everytime i go. read more

Awesome service, friendly staff & it's very convenient. I never have to wait at this location, I'm literally in & out everytime I go, the membership is so worth it. I'm able to drive right in with no hassle & get my car cleaned & vacuumed. I will always renew my membership! It's also a joy pulling up to see smiling, happy employees every time I'm there. I truly look forward to going there & leaving with a shiny car each time! read more

was quick to wash my car and very helpful and focused on their roles at work The vacuum area was good had no problems at all and the parking lot was clean read more

No enjuaga. Todo queda sucio. Lo tuve que pagar que pasar dos veces y al final quedó igual. Cuando le pasé la toalla después quedaban las manchas de jabón. read more

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Zips on Cane Run Road. I have a truck and the car washers normally don't clean the back tailgate. At every car wash I go to they always have a wand to either spray the front or the back of the vehicle. Sadly today a worker rudely said they don't and never have. This is not true. Guess I will have to cancel my membership. Rude employees can cause people to cancel their membership. read more

I bought a membership after how good my experience was! The staff were absolutely amazing.

Good little car cleanIng place. It's on Dixie and gets pretty crowded. With three dollar wash what do youu expect? It's worth it to ride theough and get tit cleaned up for 3 bucks. I'll be back read more

Zips Car Wash - Clean truck - Car Wash Near Me - Shively, Kentucky

Please do not waste your time or money. I was having a company car cleaned so it could go out on the road. I needed a receipt for my expense report. Wouldn't give me one. the assistant wouldn't help me and wouldn't let me cancel and leave. The least expensive wash is $12, which does a mediocre job. You will be hard-pressed to find a working vacuum. Most of them don't have any suction because a good portion of the hoses are disconnected and laying on the ground, breaking the seal and suction. The machine you run your floor mats through wouldn't even turn on. HUGE waste of time and money. read more

In location 10 days before my billing cycle I told them to cancel my membership before my cycle bill and they said okay but didn't do it, then on 22nd they charged me $45 and I reached customer support and they said we have 7days cancellation even I explain and didn't refund my money back. This company is scammer. read more

Garbage.. no comments. Took 20 dollars. Didn't give me change back. Manager wasn't on site. Nobody could give me my change back. Car didn't get washed good. The worst car wash I have been to read more

"Talkin' 'bout the car wash Car wash, yeah Come on y'all, let's sing it with me..." Who doesn't like a clean, shiny car? Almost as nice as getting a brand new car. Well, maybe not. But it is a little like a cheap, slow, carnival ride, so I try to bring the kids along when we buckle up and ride on through. Located at the corner of Dixie and Gagel, Jerry's is much like many other express washes, drive up, line up, throw it in neutral, watch the suds and giant strips of fabric slap your car clean, rinse and blow dry. Not sure what you get for the $3 express wash, as I've never done less than $9 (I like my tires all nice and shiny). A plus for Jerry's though is the free vacuum stations and floormat cleaners, a major amenity as I never seem to have change. So, even though I may not have any coin, I have a pretty shiny car. read more

Zips Car Wash - Car Wash Near Me - Shively, Kentucky

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I would have given more stars. I can't. The car wash works fine but when you try to vacuum your car. I tried 3 different areas. Some didn't work at all and the others wouldn't pick anything up. They're clogged and need maintenance. read more

What ever you do, do NOT sign up for their so-called "2 week unlimited service". I signed up for it in summer of 2021 and continue to get random charges for $35 almost a year later. I was told this was fixed and my subscription was cancelled back in December of 2021. I'm STILL dealing with this in April of 2022. They have no customer service number to call, and no employees at the actual store will answer the phone. They made my account go in to the negatives and needless to say I am LIVID. There are plenty of other car washes on Dixie Highway. Do yourself a favor and go to one of these instead! read more

Nope. None of the vacuums worked. And there were a few scratches on my hood that weren't there before. Don't waste your time or money.

Car wash was quick, efficient, and cheap! $5 basic wash is very affordable. Free vacuums too!

Leaves my car clean everytime so no complaints there. The free vacuums are great when they want to work, sometimes they have little to no suction and you have to move spots or just have a bad vacuum. The towel stations are great, to get that extra clean, overall 4 stars, good location, good value, good service. They just need the vacuum problem fixed read more

I got the $7 car wash but they also have a $3 wash. Customers also get to use the vacuums and floor mat cleaners after the car wash is over. My car was pretty clean except for one spot, but an employee gave me a wet rag to clean it before I left. Next time I go back I will get the $3 wash. read more

My Avalon was sparkling clean after using this $3.00 service. Why pay more! Great! Girl at entrance needs some customer service training. She was not looking where we were going, she never looked at us either. She was useless. Train her please. read more

Love this place. Variety of reasonably priced washes, free use of vacuums AND a FREE MAT CLEANER. Yep, that's right, no more banging the dust out of my floor mats by hand. I just stick them in a machine and voila! They're clean. Honestly, the vacuums weren't the best (I had to move my car to use the good vacuum on my passenger side), but they got the job done. And they have monthly memberships available for sale. Can't beat it! read more

I love this car wash and the folks who work so dilengtly to get you through the wash are super. The folks in the office are very personable. I like that! Good business...go get your car washed at zips (Clarksville IN). read more

I take my car to get it cleaned all the time, and it doesn't hurt that the vacuum is free. Now all I need to find out is how do I sign up for the monthly wash club! read more

Always understaffed. If you need help with your RFID chip for your membership, the one person working has to stop allowing people in the wash to help. Riverlink stickers interfere with car wash membership stickers. No music is posted everywhere but is ignored and not enforced with loud thumping rap music everywhere. read more

I took my vehicle (2013 Black Ford F-150) to Jerry's Express Car Wash located at 4711 Dixie Highway, Louisville, KY 40216. Their number is 502.384.3085. A piece of equipment broke resulting in hydraulic oil all over my truck. The grill, hood, windshield, mirrors, side windows and roof all were coated in hydraulic oil. I immediately returned to the car wash to find 2 other vehicles returned with the same problem. We asked to speak to a manager, the employee helping us said the manager would not come see us; the employee offered to rewash our vehicles. Naturally, we refused. I asked for them to send our vehicles somewhere to be cleaned and I would forget about the entire incident. They refused to do that also. As we stood there, as the employee took an incident report, they closed the car wash as to not coat any more vehicles in hydraulic oil; therefore, it was a good thing we did not agree to a rewash. At this time, we could see a manager, through the windows, working on a piece of equipment in the car wash that appeared to have broken, whereby letting hydraulic fluid escape. He was trying to clean up the equipment. I popped my head in and asked to speak to him. He refused to come outdoors and speak to us. His name is Bill Reynolds and is the manager, as reported by the other employees. The other employees went back in to reason with Bill; they returned and simply said he will not talk to us. Eventually, Bill called the next day admitting equipment broke and did cover my vehicle in hydraulic oil. He offered me a $15 gift card for their car wash to rewash my vehicle. Merely running the vehicle back through a car wash would not remove the hydraulic oil that was in every nook and cranny of my vehicle. Moreover, he was comfortable allowing me to wash my hydraulic oil coated vehicle in the car wash. That would have soiled the cleaning equipment and spread it to other vehicles. Obviously they do not have their customer's best interests in mind. Accidents happen and equipment breaks. All I was looking for was someone to make it right; The manager should have spoken to us, empathized with us and taken a solution driven approach to the problem. He did none of these things. I had to take my truck to a another business, a detail shop, to get all of the hydraulic oil off of it; it cost $100 to get the vehicle detailed. This car wash is not to be trusted with your valuable vehicle. read more

This car wash took the mirror off my BRAND NEW Hyundai Elantra and when I got out of my car to confront them about it the young punk shrugged his shoulders and said "I don't know I ain't seen it" I will NEVER EVER go here again and warn all others who have a car they really like the look off to beware! read more

Great place to get your car washed. Different wash options, free vacuums, and the wash is great and the car looks showroom new. The only thing that kept me from giving it 5 stars is the wait sometimes. They have 3 lanes to enter the wash and there's times it's packed, but that IS a testament to the value, and how great of a car wash this place is. I just hate a long line, but it depends on the time of day you go. Do your car a favor and run it through this place! read more

Paid $15.00 for the wash, wax and clear coat, etc. Well the wax didn't start till the front of my car had passed by, it got my roof and rest of car. This has happened several times so I won't be coming back except for the 3.00 rinse off.. read more

i use to go to timmys and don't get me wrong timmys is great but they need a wider track my truck can't go through because of 12" tires!!! not at jerrys i believe they can get a semi through, and in gonna tell you what this car was cleans like a mofo, and he has 47 dryers at the end so yeah they don't need towel dryers some of his dryers are even heated.. great carwash i would give 10 stars if i could.. oh and his vacuums are not only the most powerful ive ever used but he has 50 of them and they are freeeeee.. this guy thought of everything.. jerrys is the best car wash in louisville.. read more

1/23/16 my car was damaged because car in front of me had stopped due to roller not being under her wheel. Jerry's would not except responsibility for damages done to my car. read more

Ok....I had a membership at jerry's until I cancelled today. My car got stuck on my last wash. I could feel the rollers going under my tires but my car wasn't moving until the car behind me hit me. This chipped paint off my bumper. When we pull out of the car wash there was three more cars pulled to the side with the same problem. Wow what a coincidence. Filled out an incident report. Today I went back to talk to the manager who showed me the video and said I hit the brakes. Well I did hit the brakes but after you see my car bouncing from the rollers going under my tires while I'm stuck. I knew something wasn't right. Then he had the nerve to try to explain to me how the track works. I'm a 43 year old man. I worked at a car wash as a teenager and have been taking my cars through them for over 20 years. It's super simple. I know how to sit in my car while it rolls through the wash. Jerry's lost a lot of business today because my whole family went there. Oh the other three people that were in the car wash wreck 10 minutes before me was at fault also. Come on who doesn't know how to go through a car wash. Well looks like I will be going to Timmys from here on out. At least I won't have to listen to all the foul language from the rap music that is constantly blasting from the customers cars at jerrys wash anymore. read more