Mid-Atlantic leather care destroyed my $800.00 suede jacket. It was given to them via my…read moredry-cleaner in Lusby, Maryland in early October 2021. The jacket had only a small pen mark on one of the sleeves. Otherwise it was in perfect condition. It had never been cleaned before. The jacket was returned with a large stain across the lapel. The fabric had lost its form and was covered in white fuzz. The jacket was beyond repair.

My Sheepskin rug was sub-contracted to them to clean. I had 2 rugs to get…read more cleaned and they "lost" one of them. They orginally stated that only 1 rug was given to them then admitted that they could not find the other rug. This occurred in September 1st week and is still ongoing - now 1 week prior to Thanksgiving. I have requested a refund for the lost rug - that was 2 weeks ago - still waiting and I have called and left a message twice - no reply/response to date. The next stop is Small Claims. Carmen - call me to prevent this from going further - better yet - Cash App me! Anyone from this company-before Friday 11/20/2020.

I expected so much better, given all of the great reviews for this dry cleaner…read more I came in with a simple repair request: I needed the sleeves of my blazer re-hemmed. I was charged $10 per sleeve, but upon picking up my order, I was told that the other sleeve wasn't so bad and I was being refunded for that sleeve. I took a look at the stitching when I returned home and was absolutely horrified at what I found. I'm not a seamstress, but I quite literally could have done this myself. The work was not high quality at all. It did not even remotely resemble the original stitching. It looked like she just worked the thread around a few of the original stitches and called it a day I could have done that at home with my own needle and thread instead of embarking upon nothing short of an adventure just to be able to find this place. This was definitely not worth the money and I do not plan to return.

Damaged items and although I had receipts, would not own up. Tags of items still on garments not…read moreworn. In the past cleaners provided someone else's items in place of my garments. Although I returned and all resolved, I let it slide. No longer able to overlook the issues and their cost are not competitive.

I've been a customer of Colonial Dry cleaners for over a year now. They were referred to me by a…read morelongtime friend. They are always courteous and professional and they also offer a 10% discount for dry cleaning of five pieces or more. This is a big deal for me considering my husband and I both have regular dryCleaning. I highly recommend colonial dry cleaners in Bowie

The price seemed too good to be true. $395 for cleaning and preserving my wedding dress. They…read moresaid it would be 3-4 weeks and they would call. At 7 weeks they hadn't called, so I visited the store. They took me back to the dresses and showed that the cleaned gown was there, however it wasn't ready. As to delivery, they don't call you for any delays or updates so you wait at home for nothing. The first time they didn't show up, I called and found out that it's because they didn't have a right box for my gown. The 2nd time they still no show on the scheduled time so I called again. Finally the manager delivered it to my in person and apologized, but still, the service and communication is poor. Cannot recommend them in any case.

When I purchased a sample sale wedding dress, I had no idea how stressful it would be to find a dry…read morecleaner that I could not only trust with my dress but wouldn't over charge me by preying on the deep fear another place could ruin it! My search began after calling the dry cleaners recommended by my dress shop. This particular cleaner's pricing started at $500 but since my dress had intricate ruffles at the bottom, said it would likely be $700-$900. After picking my jaw off the floor, I went to work searching the entire DMV area for a reputable business with a fair price and I found it at Gowns Remembered. Terri was personable and reassured me everything would be fine and she would have it ready in 1 week. When I picked up my gown, it was practically glowing. They did an amazing job! The cleaning was pristine and they'd perfectly pressed each and every complicated ruffle for a very fair price. I would recommend them for any upcoming bride before their wedding or any bride looking to preserve their dress as well!

Great customer service. I followed instructions and they contacted me quickly. I was a new customer…read morecalling for last minute job on a Sunday. We have a washer and dryer but my son moved back in with a ton of dirty clothes. Clothes were quickly picked up, laundered, and returned Monday. They even offered one day service for slightly more. Great job! I will definitely use again if needed.

From the owner: FREE Pick-up and Delivery…read more Same day Laundry

PLEASE READ, BEWARE OF BAD BUSINESS PRACTICES…read more I would highly suggest other customers NOT come to this dry cleaners. This business has 2 stores, one out of Several Park Md located at 574 Richie highway named Zooms dry cleaners and another Zooms newly opened in Crofton MD located on 891route 3 Md N. Both businesses are under the same ownership. To begin, a few months ago this place of business loss an important dress shirt that I needed for a special occasion. When I went to pick up my laundry from Zooms in Crofton, I was advised by the manager "Amanda" one of my shirts went missing, something may have happened to my shirt. Amanda then stated she would have to check the other store "Severna Park Zooms" since they do not do any dry cleaning at the business in Crofton and at the Crofton store they only collect laundry to be transported to their store in Severna Park to be cleaned and then transported back. (Fine, I get it things happen...) So I replied to the store manager, "that fine, because there really nothing I could do" before leaving I advised the store manager to be updated ASAP since I needed that shirt. She acknowledged and stated to me she would reach out to me ASAP once she receives an update from their other store.... Weeks passed, when I called back to receive an update I consistently got the run around from "we are still checking", "I'm waiting for the other manager or owner to respond" or "come in and fill out this claim form to by them extra time for processing". Finally, after about alittle over month of me calling to check every other week, they finally called me stating they finally located my missing shirt. When I went to the store in Crofton to retrieve my shirt, they offered me a $20 dry cleaning credit for my incinvience, which I really didn't care for, since the amount of effort I had to put in trying to actually get them find my shirt. (They manager acted like I was being done a favor by them giving me $20 store credit. Keep in mind to was a blazer and dress pants along will cost $10 excluding the other shirts and pants I bring.) So I decided to guys these guys another try a few months after since then being very conveniently located by my house, I dropped off my laundry to them last week sometime during the weekday, came in this week on a Monday to pick up my laundry to be told my suit jacket is missing, Better yet it was mixed in with someone else's suit jacket for a female same color etc but smaller size so I literally turned right around several feet from the store to advise the store manager "Amanda" of what happen. She did not seem to have any care what so ever that my laundry went missing for the second time and simply just said "Oh, this isn't yours, we'll have to check with our Severna Park store again, she will get back to me by the end of the day." Fine again... what can I do. (Was late for work because of this and had to turn back to my house to get a separate suite to wear for work.) the day is almost over, so I decided to call the Crofton store, a male picks up... I start to explain my situation to the guy who answers. The guy then starts to get hostile and "Hood/Gagster or another words Mr. Bad @$$" trying to intimidate/threaten me by him being an ex criminal etc, which did not work... ( I have it all recorded and will be uploading to social media so people can see the type of people "Zoom DC" hire.) After about and hour and a half of back and fourth with this guy who did not want to share his name but identified him self as a only a worker for Zooms he finally stated "check you messages B****, which i did and noticed that Amanda had called and stated to me her finding my missing item, so I explained to the worker guy had he informed me from the beginning the conversation would have never escalated this far, none the less I'm still the paying customer. Today when I picked up my item, I returned to Amanda to inform her of the encounter with this worker which she stated his name was Justin... I gave her my last bit of professional input, collected my blazer and left. I would highly suggest no one do business here since these people that are running this store have terrible business practices and tends to lie to their customers. They have lack of understanding and urgency. Since this Brand has such a terrible history with bad reviews from previous customer they are going through a name change to hide their identity. To follow up I will also be filing a complaint with the better business bureau. Consumers, you have been warned.

Worst service ever! 3 weeks of excuses as to why my comforter still wasn't ready. I had to go to…read morethe other location in Severna park and pick it up myself where I was met with another excuse at to why it still wasn't cleaned! The dismissive staff and manager passed the blame around and no one apologized! Never going back!

I like Zips because you get your stuff back quickly! I must say Kudos to Zips for having an…read moreexpress checkout. I was picking up. There was a long line of people waiting to drop off their stuff. I am happy I didn't have to wait in line, the service was good. She did have trouble finding my items. Not sure why she was struggling. The value is extremely good. Can't beat the price. They usually do a good job on my dry cleaning. They also do men's starched shirts for $2.99.

The laundry wash, dry, and fold was HORRIBLE!!! My clothes are all still quite damp and I will have…read moreto dry everything which is a waste of time and money for me. I am disabled and on oxygen so that's why I even tried the service. I regret it.

Amazing service and quick turnaround! Great prices too! They meet all the services requested!read more

This is our go to place for my boyfriends work suits and shirts. They are always ready on time,…read moreusually earlier actually and their service is amazing. Everyone is so friendly and accommodating. We wouldn't trust our dry cleaning with anyone else. Thx CC.