Took my family here for a mini vacation, staff at the from desk(Katie I believe) was friendly and…read morehelpful. We settled in late at night due to our arrival time. The next morning we went to the restaurant for breakfast. The Waitress was quick and extremely friendly making us feel at home. The food was amazing. My eggs Benedict were cooked to perfection. The chef (Jackie) knows her staff, as we did have her cook our dinner the following night for dinner (spicy chicken Alfredo) and again it was amazing. Thank you to all the staff for making our time wonderful!!! Job well done

(I'm only taking about the Caswells Restaurant) I went with my mom and grandma for some late lunch…read moreand it took over 25 mins for our waiter to come over to just give us menus, then we decided to get 2 poutines and 1 Caesar salad and he didn't come over for another 25 mins and didn't check on our table once he finally came over with drinks and took our order (and that took over 40 mins, just unexceptionable) I finished my drink and since he didn't check on our table my mom had to go to the kitchen door and ask for some. 10 mins later our food still wasn't there so my mom went back again and asked when our food was ready " because we are contemplating leaving" and going somewhere else, his reply was " just one minute we have a lot of orders today" THERE WAS A TABLE OF FOUR WHO HE HAD LITERALLY IGNORED AND DIDN'T TAKE THERE ORDER AT ALL! We will never be going back and the only reason why I could bring myself to give them one star was because the food was decent, was it worth the wait? ABSOLUTELY NOT. Do not recommend

Chris at 3 Pines Lodge is a scammer!! Avoid this place, if…read morethey mess up you are on your own!! In July 2025 I stayed at 3 Pines Lodge for 3 nights and was charged for 4. I have tried multiple times to contact him by phone and email to resolve the issue but he completely ignores me. The one time I called him from a different number, surprise, he answered! During that conversation he assured me that my refund would be issued in 5 days, I am still waiting for my $140. What is truly disappointing is that the lodge has 100 + year history, and now it has been taken over by someone who clearly doesn't respect that legacy. The place is sub par at best. It​ is smelly, dirty, looks nothing the pictures shown online and the staff are never to be found. I would strongly advise staying there!!

This place is a shit hole and that is being kind. Waited 10 minutes for front desk person to show…read moreup. I had called several times to ask about the room because I was traveling with my 93 year old mother with limited mobility. This is not the place for someone who uses a walker. They did assist me on getting my mother up the stairs but I never would have stayed here if I knew there were so many stairs. The overall look of the Inn is rough and dated. Tried to buy some bottled water from the bar and was told they didn't have water. No soap in the soap dispenser in the bath. Good luck finding a plug for your phone charge. Had to unplug the tv to use charger. Only one side lamp I am guessing because of the lack of plugs. No toilet paper. Asked 30 minutes ago and I don't think I am going to see any and I am too exhausted to go ask again. There are no phones in the room I did not check in until later but got a call asking if I still plan to check in. Then was told I needed to do it before 9pm which I thought was completely ludicrous. We are only staying one night thank god. For price I was expecting a nice place.