We didn't hire Tim but he worked with the contractor we hired for a bug renovation. He replaced our…read moreentire heating system and added central air. 2 years later and the AC isn't working. We called another plumber to take a look who told us the system was installed incorrectly and the refrigerant is completely drained. It's going to be $3k to fix. We reached out to our contractor who insisted we let Tim take a look. It took days for Tim to even call me. Then he said he'd clear his calendar to take a look. Now it's been 3 days and still haven't heard a word. He doesn't keep his word and doesn't do quality work. Unrelated the reason I'm posting this review but at the time of the install we chose to go with two separate condensers which is more expensive. We came home to find out he'd decided to do one without telling us. Had to cut out part of my closet to do the vent through the second floor. My clothes were thrown all over my bed and most things ruined because of the dust. On top of that no one said a word to us about cost and we had to ask for them to lower the price based on other honest quotes we'd been given. I do not recommend.

Alfred has now bailed me and family out of 3 major jams in the past 18 months. The first was when…read morethe plumber that I had hired (or so I thought) didn't show up for a kitchen remodel. I got New Age Plumbing's number from a friend and Alfred was at my house that afternoon to check out the job and he started the following morning. Alfred's quick response made it possible to keep my remodel on schedule. Several months later our hot water heater blew a massive leak at 8 pm on a Saturday, Alfred showed up Sunday morning to install a new heater and haul to old one away. Finally last night the faulty gas valve on the same hot water heater failed and Alfred was here this afternoon replacing the valve, when hot water heater manufacturer was going to make me and my family wait until next week for a repair. I have nothing but good things to say about these guys. I would recommend them 100%

Guy does not know what he is doing. Beware. Paid over $7k for new hvac and never worked. Then…read moreghosted me.

Ryan installed a new HVAC system at my house in 2023 (~$15k job). A year later the unit was not…read morecooling or heating my house properly. He refused to come out and look into it and told me it was normal for my house to not heat or cool to the desired temperature. A different company came out to look into it and immediately found that a valve on the unit was leaking and had also been glued on rather than properly brazed. This cost me thousands of dollars to repair. I also lost the warranty on the unit because of the improper installation of the valve. I reported this to the BBB in an effort to resolve it and get my money back for something that Ryan was responsible for... he denied everything. I then filed a small claim in court and he did not show up to any of the hearings. Do not use this company, Ryan has no integrity and is very hard to track down if necessary. The sheriff had a very hard time serving him for court as he had no real address or business address

Tyler is awesome. He addressed a leak I had in my newly installed furnace, and his crew replaced…read moreit with a new one. And done in one day! Fantastic response and the workmanship was amazing!

Germain plumbers were very professional, respectful and listened to all of our concerns and did…read more exceptional work and I would highly recommend them to anyone. It's hard to find professional plumbers that actually did what they said they would do and it's nice to find people that really have that loyalty to their customers. With Germain plumbing their word matters!!!! They deserve 10plus stars in the reviews.

We were referred to Dan McIver from a family member and he was a great as they said he would be…read more On time, efficient, knowledgeable and a great price! We are going to use him from now on for all of our HVAC needs.

Excellent initial interaction. The project completed quickly at the best possible price. It would…read morehave worked well, except the wiring got swapped by the electrician person. Finally had it addressed after pictures, temp gun, and patience. Would have given a 5-star otherwise. Overall, I am happy with the mini-split system.

Something is not right about this Company. I Googled A/C tune ups and was given a number to call to…read moreschedule an appointment. I called the number and it was answered right away. I was able to schedule an appointment for 2 days after I called. They quoted a price for a tune up of $265. They showed up as schedule with 2 men and did the work fine. I asked for a card and he said he was out of them and he would have an Invoice Emailed to me that afternoon. I paid him by check and the Invoice never came. I tried to call 508-233-0801 and get a message that it is the wrong number. Jay G

Answers the phone, and comes right away. That the most important thing…read more Seems to know his job very well.

As someone previously in the home energy and sustainability field, I get asked often about our heat…read morepumps and I am constantly telling people to avoid this company. NE Ductless installed our heat pumps in 2021 and it's been one problem after another. Our air handler was faulty from the beginning and needed to be replaced immediately, they were not responsive to requests to inspect the system two years later and troubleshoot why it wasn't able to keep up in the winter months, and we subsequently had a subpar service visit from them. I knew I was really done with them when I identified that they used a product in my install that is prone to corrosion and refrigerant leaks, and they refused to do anything unless/until a leak occurs. Now, I've had a major leak into my bedroom from the air handler and it was discovered that there were several things NE Ductless did incorrectly during the install that caused the leak (including an improper joint transition in the drainage line that was kinked and caused the system to back up, drainage parts that hadn't been installed, and a drain pan that was noticeably pitched instead of level as it should have been). The company who came to fix it was really shocked at how poor of an installation it was, and of course these things were not noticed when they came for service less than 2 years prior. When I let NE Ductless know, I got a defensive email back. This company does not stand by its work and its customer service is atrocious. Run, don't walk.

I rarely leave negative reviews, but this experience warrants one so others can make an informed…read moredecision. Boston Standard sold and installed a brand-new heat pump HVAC system for my home, representing that it was properly sized and appropriate for the unit. The installation itself appeared to go smoothly, and cooling worked as expected through the summer and fall. However, once winter temperatures arrived, the system failed to perform. For 16 consecutive days, my family was unable to get our home above 63°F, despite repeated assurances that the issue had been resolved. Our infants slept in sweatshirts and we relied on space heaters during that period. Over those 16 days, Boston Standard made five separate service visits, each time diagnosing a different root cause: - First guy reset the system then told me it was working like normal - Then, second guy diagnosed an electrical/wiring issue and said that was fixed - Third visit was improper airflow causing the gas to blow out - Fourth was faulty sensors and a replacement control board - Finally, they resolved after troubleshooting live with the manufacturers support where they had to rig the control board wiring in a confusing way  Throughout this process, communication was inconsistent. At various points I was told parts were needed, then that they were not. I was repeatedly told the system was "fixed" when it clearly was not. Escalation was difficult, and it took multiple attempts over several days to reach a service manager Joe Trainito. The most troubling part is not that there was an issue, but that Boston Standard did not fully understand how to install or configure the system they sold me. From a homeowner's perspective, it felt like troubleshooting & training was being done live on my house, at my family's expense. Several people at the company acknowledged that they were having widespread issues with these new installs. When I asked what they would do to make this right, the primary offer was a 10% warranty extension, which was not meaningful after a prolonged failure. A request for a partial refund was met with an offer of $1,000, less than 4% of the total project cost, despite the system being unusable for heat for a significant portion of the winter. This was a full, ground-up HVAC replacement that should have been correctly designed, installed, and supported in the first place. Unfortunately, the experience fell far short of that standard. I cannot recommend Boston Standard based on reliability, execution, or post-installation support and will not be using them again.

Terrible terrible attitude!!! The technician told me coming in next week to fix my ice machine,…read morethen no more responses! I texted him and read, then ignored! Why you wasting client's time???? Why don't you reject our request if you cannot show up!! Worst mechanical ever!!! His cell is 5084000081

My mother's heat stopped working on Monday afternoon. Jim was on site within 2hrs of the phone…read morecall. After assessment, went about locating a part. On Tuesday morning located the closest available in Texas. Had it overnighted for Wednesday and heat was back working that afternoon!!! Responsive, Trustworthy and reasonable!!!!

Watch out for the subcontractors they are shady. Mike is a great guy but his subcontractors are…read moreincompetent and quite 3x more than Rizzo for basic work. 5 star for Mike 1 star for his subcontractors that still represent his company.

We recently had Mike from M & M helped replace our gas water heater,…read moreHe is professional, polite, neat and knowledgeable. His estimates were accurate and the rate was reasonable. Very positive experience working with Mike, definitely our first pick in future needs and would recommend him to my friends.