This should be a negative review, but it's not because the system works. I bought something on Ebay. Yesterday the USPS reported it delivered to my house. I looked, no package! Was it stolen? Or was it mis-delivered to the wrong house? Well, it was insured and it had tracking. So I decided to escalate the case to "lost mail delivery." As soon as I hit the ENTER key, I got an email saying the USPS has forwarded my claim to the proper office. By 9:00am I received an email from the Main Post Office in Alameda, that by case would be investigated ASAP. By 4pm, I got a phonecall from a person at the Alameda Post Office telling me my package was found. The carrier delivered it to the wrong house. He recovered it, and delivered it to my house. Happy outcome..... read more