Richard came out same day and gave me a clear assessment of our situation, and did not try to upsell me on anything I didn't need. He was very professional and service-oriented. I wouldn't hesitate to call again if we ever need additional support. read more

Richard was able to come to our house the next day after we found mold in a house we had just purchased. He started remediation quickly, and was very honest and had very fair prices. He was also very responsive every time I reached out to him with questions. I would definitely recommend Richard should you ever need any kind of mold remediation. read more

Can we do zero stars? Worst company ever!!!!! Their carelessness and lack of honesty costed me an extra $815 that I DID NOT have to spend!!!! I submitted a complaint to their cooperate office, all they did was "pass the blame." This company got paid over 34K to pack up my house from my insurance company. Richard pocketed the money, didn't advise that his team was CARELESS and DID NOT know how to put together my sleepnumber bed and ruined my mattress cover and comforter set. He had it dry cleaned and I had to throw it away. cause it smelled so bad!!! They have the WORST customer service ever! DO NOT use!!!! To top it off, Richard was trying to get my insurance company to pay for HIS mistakes??? WARNING - DO NOT USE!!!!!! read more

1 800 Water Damage - their packers put my stuff in a leaking tub - Damage Restoration Near Me - Murrieta, California

See all

Richard was very kind to stop by house today. I thought I had mold or water damage in my windows. It turns out it was just an Argon gas leak. Richard advise me to reach out to the manufacturer since the company that installed my windows are no longer in business. Thank you again Richard. read more

Richard was very nice but I feel the company is not professional and questionable per other vendors and my experience dealing with both mold mediation and other contractor/handyman for many years. First, there was No written estimate--only verbal. To me that was the first red flag for this kind of work that cost thousands of dollars! If there's nothing in writing they can charge you anything. Additionally, he wanted me to sign a blank form! That's just unheard of and I let him know so and turned them down. The form is a California emergency form ‍ I guess whereby if there is emergency work (like you have a flood or it's extremely hazardous and you must have the work done NOW they have a form? ) Never had heard of it before but also never had that kind of emergency. However, I was told by other contractors that there are a lot of people in this business who are not licensed and/or don't know what they're doing (I honestly found this whole thing unethical (no matter what he wanted to say). It was not an emergency! Additionally that form basically says that any money received from your insurance goes directly to them (if you file an insurance claim). It was just all too much in addition to being blank and no written estimate. I ended up hiring Superior Restoration. They were amazing! Quick response and reply. They even gave me a discount because of work wasn't as much as originally quoted! Highly highly recommend them....Sorry Richard. read more

Richard was on time for the appointment and made me feel at ease from the start. He tested the area and gave me the great news that there is no MOLD at all!!! He was kind, patient and very knowledgeable and was equipped with latest gadgets to do the job. Thank you Richard for your services today read more

Great team! Have worked with them over the years on water losses as a vendor. On point responsive and experienced in working with insurance. Highly recommend. read more

My wife and I were suffering from mold damage and the 1-800 WATER DAMAGE team was quick to service us. Richard and his team were very helpful and knowledgeable about mold restoration and promptly provided the services we needed. I recommend 1-800 WATER DAMAGE and Richard's team any day! Ruben and Nakisa read more

We were we were taking care of a water leakage in one of our rental homes & we were scared to contact a professional because we didn't want them to scam us... but glad we called Richard he was a lot of help!! read more

This is the second time that I have chosen to use this business. Richard,the owner is very responsive and arrived at my business within hours of calling him. Richard was able to bring in his drying machines and helped me determine next steps to my water damage. Richard and his employee came back to monitor the situation and showed concern for me,my staff and students. (We are a school) I highly recommend this business, Richard and his team to help you out with your water damage solutions. read more

I HIGHLY RECOMMEND this business & its owner Richard who was very professional, helpful & worked with me on explaining the issue & process. I got 4 estimates and picked this business for many reasons & glad I did ! I was pleasantly surprised at the good service, realistic expectations & reasonable price . He has integrity & I felt like I was in good hands. His employees were friendly , put me at ease ! , were informative & guided me through the job. The quality & his many years experience & follow through was impeccable. 2 thumbs up read more

Hired for carpet cleaning. Contacted them through Yelp. They responded quickly with an estimated cost that was very reasonable. Booked online. They arrived promptly, very professional, with clean looking equipment, dressed nicely, and easy on the eyes. We have three active teens and a German Shepherd puppy. The carpets looked pretty bad. They did a beautiful job of stain removal. Whatever solution they used was pleasant smelling. The carpets also dried fairly quickly. Overall, the carpets look much better! A job well done! Timely, efficient, cost appropriate, and professional! Great job! Would recommend 100%. read more

1 800 Water Damage - Heavily soiled kids hangout to almost new looking carpets! - Damage Restoration Near Me - Murrieta, California

We had a leak in our garage and needed someone to come check it. Responsive, courteous, and knowledgeable. Thank you!

My washing machine discharge hose came out of the wall during cycle in my two story home. I contacted Richard and he was at my home expediently and provided an honest assessment of the damage. Crew provided same day as well. Professional and courteous, I could not recommend more highly in a serious time of need. read more

I had water leakage from the upstairs shower to the ceiling in the kitchen. They were very responsive when initiating the process and very respectful of my home while doing the demolition of the drywall and repair. It is very anxiety producing to know there is water leakage and mold in your home, but they remained in communication with me and made it a tolerable process. read more

1 800 Water Damage - Mold remediation - Damage Restoration Near Me - Murrieta, California

I had a small flood last week when the drain hose fell from from the wall of the laundry room. I'm a DIYer and cleaned it up immediately and ran a dehumidifier for a couple days. After googling for a couple days to see if water had gotten under the new laminate flooring, I decided to call a professional to check it out. 1-800 WATER DAMAGE had rave reviews and provided a free estimate! Wonderful Richard came the next morning, taking Covid precautions (much appreciated!!), and checked the areas for water damage. I was taken aback by his honesty--said we did a good job and there was no damage. He even gave us tips on cleaning up small floods since we seemed like DIY folks. Also when it's important to call the professionals right away. I will be keeping his card to recommend to anyone and everyone who has a flood, and he'll be the 1st person I call in the future if I need anything. He says he does carpet cleaning too I believe. I really appreciate him coming out and for his integrity, professionalism, and kindness. Thanks Richard!! read more

This guy is great!! Even after I forgot our appointment, he came back to inspect our house, which was in dier,need.of professional help. Richard found the issues and gave us options, with no sales pressure. Thank you Richard read more

Responded within 1 hr of when I called and was extremely helpful. Highly recommend!

What to expect with this company: 1: workers will show up after 10, take 1.5 hour lunch and leave prior to 2pm 2: workers will not show up 3: Richard will not give an accurate, detailed estimate of what work will include. 4: workers will demo a complete shower without prior approval 5: workers will leave staples all over the walls 6: workers will tear paint of the walls in non-working areas 7: estimates will not be reduced even when the work is half of what was expected 8: Richard will promote you using home insurance and extend the amount of work they "need" to do. 9: Richard will ask you to sign a blank document stating all the work listed was approved Do not use this company. Not sure how this company is able to stay in business. read more

1 800 Water Damage - Staples and removing paint. - Damage Restoration Near Me - Murrieta, California

See all

I had received a bid from a water restoration company and then I found 1-800water Damage through Yelp. I was impressed with the reviews so I called them for a second opinion/estimate. They answered my call quickly and came the very next day. The quote was a lot less then the restoration company because they said they could save my walls and dry them without tearing them down. The other company wanted to just tear the walls down, charge me an exuberant amount and then charge me another exuberant amount to replace them. 1-800Water Damage saved me so much money since I didn't have insurance to cover the water damage. I was Soooo Grateful for their expertise, knowledge and sincere hearts. They were very honest, carrying and their work was very professional. I would definitely recommend this company for ANY work that you might need done. Thank you so much for saving my walls read more

See all

I requested a free estimate for the water damage on the ceiling and the statement of opinion, because we are unsure of what was causing the issue. Our landlord insists the damage is on our end and blames us, but he helped us prove it was not the case. He went over every details of the causations of the water damage and mold. He measured the dampness of the ceiling and said it is continuing issue. He told me that the leak from the pipe seems minimal now but it will cause a big problem if the pipe explodes. He also explained what the landlord could do and should do for us. He went over what can be covered by home owner insurance and was willing to leave me a record as a proof of the conversation. The owner Richard is super talented and considerate person. Highly recommend and I definitely hope everyone who has problems with water damage on their ceiling to reach out to him. read more

They came out almost immediately after I called. They were easy to work with and did a great job.

They came out in less then 24 hrs and they were able to dry out the water damage

No one wants water damage due to a leak in the wall. Thankfully we found Richard and his crew. They came right away and went to work clearing the problem. Fast, professional and thorough. Thanks for the great service Richard. read more

I had an absolutely amazing experience with 1-800 Water Damage. The water supply line to the ice maker on my refrigerator was leaking and soaking into the surrounding walls causing water damage to the base boards, mold in our pantry, and wet carpet in our office. We knew we needed mold remediation and began to get estimates. I had gotten a few estimates prior to contacting Richard at 1-800 Water Damage. After conducting his moisture test, Richard let me know that we caught everything relatively early, and that as far as typical mold damage goes, our job was a small job. Richard gave me the straight scoop, didn't inflate anything, and only charged me for what I really needed to have done. He even rearranged part of his schedule to get my job started the very next day. Overall, the crew did a great job handling our mold situation. I am 100% totally happy with the customer service, the urgency to get my job done, the honesty, transparency, and pricing. Richard even gave me some good recommendations for people to call to have the restoration completed. I would definitely recommend Richard and his crew to anyone dealing with water damage. read more

If you are in need of any of 1-800 WATER DAMAGE of Murrieta and Temecula services, I highly recommend Richard and his team as they are professional, prompt, and helpful! read more

Don came to our house and completely put us at ease. He educated us on the mold removal process and was very knowledgeable. They also gave us a veteran 10 % discount. Thank you for your help. read more

They came out to give us a quote for mold remediation in the kitchen and bathroom areas. They literally saved us thousands! Their quote was honest and straightforward and the most reasonable compared to the other two companies that came out. They arrived on time and completed the job in a professional and efficient manner. We would use them again in a heartbeat and highly recommend them to others. Thanks for doing a great job! read more

Fantastic. On time, which is very important, and efficient. Thankfully we had no water damage and Don & Norma didn't BS me to run up a bill. I will absolutely recommend Rich and his crew to everyone I know. Semper Fi. read more

I called this company and Richard, the owner answered and showed up personally the next day. He is professional, knowledgeable, kind and reliable. We had some major mold problems in the base that supports the hot water heater and furnace in our garage. Richard and his team quickly and efficiently remediated the damage, explained everything they were doing, showed me the infested areas before and after, etc. I love that the are locally owned and operated, but also part of a larger franchise that requires they be licensed for all mold related issues. I would absolutely recommend Richard and his team. read more

Richard was awesome to work with. In a time of Covid and some other medical issues in the family, it's so stressful to also deal with water damage (AND in the process of listing our home for sale). Richard organized service within 24 hours and was incredibly patient as we worked through the insurance claim process. Great customer service! read more

We live in Colorado, but our rental in Rialto, CA had a roof leak that caused mold on the ceiling drywall. I called around for an estimate and I found that other companies either couldn't go out right now to quote me so I scheduled them 5-6 days later or they couldn't start the job for another week or more later. I was referred by a friend to Richard at 1-800 Water Damage and he was ready to go immediately and gave me the best estimate. The job is complete and we are extremely happy. I mentioned I lived in Colorado so they sent me an itemized invoice with the work that was done and pictures of the work. Thanks guys! I HIGHLY recommend your service! read more

I really like Richard the owner of the company, he provided very professional service and great price. He is very patient to answer all my questions, quick response. He gave me the root cause of the water damage and provide my good suggestions to prevent water damage again. I put this company as my primary service company and recommend this company to my property manager as well. read more

My son stopped up my upstairs toilet which caused a flood in my downstairs office. I didn't know what to do. I called one 800 water damage and they were out here the very next morning. By that afternoon, with my consent, they had already started removing my ceiling and taping off the water damaged area from the rest of the house. I was beyond impressed with the quality and speed of their work. I would highly recommend this company to anyone who has undergone and emergency water situation. I had no idea how quickly mold can grow and how hazardous that can be to all of us. I even run an in-home preschool and we didn't miss a day of school because of the efficiency and quality of this company. I'm beyond grateful for everything that they did-- including interfacing with my insurance company. They were tremendous!!! read more

Amazing service! Richard is honest and reliable, he will not take advantage at all! His team completed the work quickly and perfectly! My husband and I are very thankful to have worked with Richard on our mold issue. I would recommend them to anyone!! read more

This company was truly heaven sent! Richard came to give a quote and instantly I felt good vibes. Usually I like to get 2-5 quotes but something told me this is the company to go with. I'm so happy I went with my gut instinct on this one because I am MORE than satisfied with their work. They're honest, reliable, and trustworthy. Those are very important components when doing business with someone. I HIGHLY recommend doing business with this company. Don't even bother getting other quotes because it's a waste of time. I pray I don't have another water leak inside the house but at least I know who to turn to and depend on. Thank you for everything we truly appreciate it! read more

Requested a quote thru Yelp yesterday. Response was prompt. Said they would be at my house at 3:00. Arrived right on time. I accepted the quote and Cole said he could do the job, the next day. Said he would be here at 10:00, and he was here at 10:00. He did a great job. Hopefully I never need this service again but if so, I will definitely call them again. Highly recommend this company. read more

I am so glad we found 1-800 water damage. I believe they saved us thousands of dollars by coming out quickly in response to our flood issue. They were also very patient and did not rush the process, they truly wanted to make sure everything was dry before removing equipment. So grateful for this company. read more

Shout out to a great company...1800WaterDamage. Richard Marquez and his entire staff where just great in finding a water leak and drying all. They were especially helpful with reassuring my tenant as to what to expect. All went very smoothly thanks to this Great Company. Look no further if you have any sort of water damage. They are a true five star company!!!!! They are the BEST!!!!! read more

Omg what a head ache I thought I was gonna have. Could you. Believe I found that right man for the job richard on the 15 freeway lol at 800 water damage. He had his Crew Cole and guys come out and take care the problem before we get mold in our house. Insurance company can be trouble but he knows who to call and get answers from to take care of All the problems . Thanks Richard for all your success . It was greatly appreciated read more