Our upstairs bathroom ended up leaking through to our garage. Robert and his team at 1-800 Water Damage responded quickly potentially saving me thousands of dollars in repairs. He worked closely with my insurance company to make sure everything was covered and handled correctly. I appreciate Robert and his team (Jaime, Edgar, Phil and Rogelio just to name a few) for being professional, proactively communicating with us and making sure we were happy with the progress throughout the entire process. I highly recommend this company if you need any type of water damage mitigation and reconstruction needs! read more

Robert at 1-800 will go the extra mile for your business. He takes a lot of initiative and communicates promptly. He was responsive to our requests. The estimate they provided was with the industry standard software, so it was easy to compare with other bids. They were in the ballpark as far as price was concerned. Although we ended up choosing another contractor, primarily over processes, Robert earned our respect for the above-mentioned qualities. read more

I cannot thank Robert and his team enough for everything they did to help me. They were there for me during a really difficult time, and their support made all the difference. I truly hope I never have to go through that kind of situation again--but if I do, there's no doubt I'll be calling them back. From start to finish, they were professional, knowledgeable, and reliable. Their pricing was very fair--especially compared to all the other quotes I received--and the quality of their work was outstanding. It's rare to find a team that delivers both exceptional service and great value, but Robert and his crew did just that. Highly recommend! read more

Yes, great customer services. I didn't need their expertise but definitely appreciate their service.

I am beyond pleased with this company 1-800 water damage!! friends referred this company to me! thank you Robert and Jamie! water damage and mold in one of the rooms and the garage, Jamie came the next day that I call! gave me a fare estimate and the guys that did the restoration at my house excellent workmanship and professional! Thank you Ed and phill! special thanks to Robert you help me so much ! read more

We called 1-800 Water Damage when we needed to remove our old flooring that had asbestos. Jaime and the team answered all of our questions and provided an estimate that was within the range of what our insurance would cover. The team that came out to do the work was on time, professional and explained everything they had done. The quality of work they did was well worth the cost which was not as expensive as many other companies. We will definitely use them again and highly recommend them to anyone who needs this type of service. read more

This is a great team of professionals! Very polite clean and fast! Friendly and responsive!.

I highly recommend using their services.. 5 star service all around, they always answered the phone and went above and beyond. read more

We just bought our house less than 30 days ago and discovered water damage behind the refrigerator the day we moved in. After searching reputable mold remediation companies and collecting bids, we decided to take a chance on 1-800-Water Damage. They sent over Santos and Raymond who were such a pleasure to work with. Santos was really good at walking me through what was happening in real time, which I really appreciated. After such a stressful time, these guys are our heroes. We are so grateful. Thank you team! read more

They were very efficient on time handle the adjusters the insurance company very clean. Definitely recommend them.

Robert and Jaime have an excellent crew. Robert goes out of his way to make sure a proper understanding of the paperwork is understood by both parties, while Jamie assures that the site runs smoothly. All work is professionally completed after a thorough understanding of the work to be done. Robert works hand in hand with insurance adjusters to make sure you obtain as much return as possible. I would definitely call them without hesitation if the need arises in the future. read more

We were getting ready to list our home and with all the recent rain came a surprise leak. Robert answered my call and slowly walked me through what their process was to remediate. Jaime came out the same day and the work started immediately. We needed the work done ASAP and the team delivered!!! The work was done professionally, the crew was punctual and daily communication from Jaime was top notch. Lastly, Ramon was like a Dad/Uncle after the job was done when he help me and my son put back AND move back the furniture into the room. Thank you so much guys!!! I would highly recommend 1-800-Water Damage should you ever be in a bind like this which I do not wish on anyone - but if you find yourself in one, these are the good guys you want on your side!!!! read more

1 800 Water Damage did a great job on my Insurance Claim. They responded very quickly and very professional. They took care of the insurance claim once they came into my house talk to the adjuster got everything squared away with the insurance company. It was great not having to worry about the insurance company, Robert took care of everything. Great job 1 800 Water Damage. read more

I heartily recommend 1-800-Water Damage. I had a mysterious leak from my upstairs bathroom, which led to a hideous hole in the ceiling below and a bit of mold, too. I called several companies for quotes, but Robert from 1-800-Water Damage was the only one to carefully walk me through what he saw, what the likely cause was (we weren't really sure until we opened the ceiling), and what the process for repairs would be. A few days later I was presented with a very reasonable quote, and a few days after that, Robert and Javier came to begin repairs (which first involved some remediation). In the end, the cause of the leak was identified and some plumbing was undertaken as well to fix that; and then, after everything was thoroughly dried by a dehumidifier, reconstruction began--ending with a couple coats of new paint. Now I can say that the whole ceiling area in my hallway looks better than I did when I moved in. Four days start to finish. NB: they do not take insurance up front. You pay out of pocket, and then your insurance reimburses. That's one reason I think that their pricing was fairer and that they were less pushy than other companies. read more

Used Robert and his crew for the second time 2 years later and once again they did a top notch job. Not only do they continue to do great work. The customer service is above and beyond for all issues, even for thing that are out of Robert's control. He continues to make sure that every customer is valued. I thank you one again for all the help! The room looks awesome! read more

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We were looking for someone to disinfect a bathroom on an emergency basis. Jamie reached out to me within 10 minutes. I sent pictures of needed work, he got back to me with an estimate within 15 minutes. I accepted immediately and he had his crew out and working within 20 minutes. Could not have been happier with the results. If I need this service I would definitely use them again. Thank you Jamie read more

Great knowledgeable team members, friendly professional, amazing work any time I had a question they take the time to explain.

We used this company in May 2024. They were all very friendly and professional and restored our wall, baseboards and door frame to new condition. They were quick to respond to our questions and concerns. We received a quick appointment for a service assessment and written estimate. Our project was not an emergency but we still received a fairly quick time frame to both start and complete our job. They took extra effort to contain the mold to one area and protect the rest of the house, as well as the pathways over our oak floors! The cost was reasonable enough that we were able to pay for repairs ourselves instead of having to turn in an insurance claim! I can highly recommend 1-800 Water Damage of San Bernardino County! read more

Juan/Javier came over to our home because we had water damage. The guys were very helpful, informative and honest. We appreciate their professionalism and prompt response. Thank you! read more

Act quickly, they came to our request on time; covered the working areas, kept everything clean, uncontaminated, very professional. read more

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I cannot thank this company enough for the amazing job they did. Every step of the process was made easier by their professionalism and attention to detail. They even helped put up the tarp and sandbags and recommended a roofer for us. Thank you to Juan and Jaime for the amazing work and keeping us updated every step of the way. Much appreciated! read more

This company saved my wife's and I lives, mainly JUAN RAYGOZA we had gotten a ADU recently built and boom mold with in 6 months and improper drain input that was causing the mold they came right away and demoed the mold then started with the drain and breaking concrete to re level the concrete and level the drain properly. Juan made me feel at ease and comfortable with every step of the job and he requested me to look before completing to make sure I was completely satisfied with the job before he moved on to the next part of the job. He has great communication and superb construction skills. I highly recommend this company and highly recommend JAUN RAYGOZA... read more

I cannot recommend this company enough!! We recently bought our home a couples months ago and started noticing water damage on our baseboard after each time it rained. I got curious and started peeling the paint to see what was going on when I realized it had developed mold. I called at least 10 different company's and this company was the ONLY one that would not just Remediate the mold but ALSO fix the exterior where the water was intruding. I had 3 companies come out and actually take a look in person and they either had sketchy business practices, could not fix the exterior so I would have to hire ouor would not provide a fully detailed estimate for start to finish until after starting the job which did not work for me as I needed an idea of what the project would cost me from START to FINISH. After calling so many companies I started to feel helpless and that my wall would never get fixed. It was a huge stressor as I have small children and could not stand the thought of there being mold where my babies live. I tried my luck and got the company's number off of Google. On my initial call I spoke with Juan and he was very helpful and thorough in explaining everything that would need to be done. The next day I received a very detailed and itemized estimate including everything from remediation to exterior repair. Once I approved it the team came over and started the very next day! I cannot adequately express how professional and nice the team was. The containment of the affected area blew me away I didn't have to worry about my kids getting in there or particles of material getting on any surfaces my little ones touch. Jaime, Javier, Raymond, and Juan did an exceptional job in every aspect of their work. They were so nice and pleasant I never felt that they were in the way or interrupting the flow of our home life. They were extremely considerate. Once the job was finished I received a call from Juan to see how everything went. I highly recommend this company they truly value their customers and genuinely care to help you out in these stressful unforeseen situations. A big thank you to everyone on the team that helped us out! read more

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I am a disappointed with this company. A little over a month ago I sent out a request for mold restoration. They were the first to respond. Which was great. Robert contacted me immediately. He sounded professional. But because I know some companies have the tendency to have someone call you, build rapport, then send someone else, I asked Robert (specifically) if he would be coming out himself. He said "yes". The next day he texted with "we should be there ......with the time". I waited for him to show up and the time came--but as I recall, they were late (First red flag went up). Then, when they did come, two different guys I was not aware and of, showed up who claimed had called and left a message (but I was not aware of). However, the main point is that Robert misled me. Told me he would be the one to come and even contacted me the next morning and failed to inform me he would not be showing up. Why is that important?....Reliability and follow-through. With so many bad experiences in the past with different contractors. I don't like to give business to a company I don't feel I can trust if the person I speak with and sells the service to me is not the one who will be performing the job (too many details to share in this review). But I explained this to Devon, who is the one who actually showed up. He was apologetic. Made the inspections. Went out of his way to crawl through attic to check on another possible leak, said would send me an estimate by the end of the next business day----NEVER DID--and I never heard from them. Not as much as "we cannot do the job for you" or even excuse themselves from the bid. Not a word! From Robert or Devon. So disappointing. So, I waited a week, and went with a different contractor. So much better experience! read more

Beware of this company. Bad service. Charging for services that never got done. They don't explain anything all lies

The 1-800 Water Damage team of SB was very professional. I contacted them to help with water damage that went through my ceiling and they were able to stop by on the same day, take thorough pictures of all of the damage (including pictures with water damage detectors), and began working on fixing the issue. They were very responsive throughout the whole process and worked with me to get the job done. They had my best interest in mind and I really appreciated that added quality of service. They went above and beyond and even installed my new toilet for me without prompting. They compiled a very thorough report which has been extremely helpful with processing my insurance claim. Robert and Jaime are awesome! read more

We recently had a small leak in our home which resulted in the dining room ceiling to have some staining. We had plumbers come out to fix the issue and we were left with a gaping hole and some wet spots. Due to the damage being so small, most agencies declined their services as their payout wasn't going to be big enough. It took so long to find someone willing to do the job that we were worried about mold growth. Robert from 1-800 Water Damage was gracious enough to come out and assess the damage and he gave us a very fair quote to remediate mold and patch the ceiling. His associate Mark came out a couple days later to complete the job and the results were excellent. I highly recommend 1-800 Water Damage!! read more

1-800 Water Damage - Looks as if nothing happened!! We are so happy!! - Damage Restoration Near Me - San Bernardino, California

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I had a window removal, drywall and stucco repair contracted. Both the owner and worker were very responsive, kind and courteous. The project; the initial removal of the window, initial stucco, framing and drywall were up in the a.m. and the rest of the stucco set to dry. The finished stucco in the end had a crack formed in the proceeding months. The finished texture was, well I probably could have done just as good. Drywall was an excellent match though, this is why I'm not giving a one or two star. read more

1-800 Water Damage - Window removal side of the house - Damage Restoration Near Me - San Bernardino, California

My husband and I just moved to our home, we ran into emergency need of help removing mold. Robert came to the rescue, timely, professional, understanding, and explained all involved considering this is our first rodeo and all, Robert was great! I prays for ethical, good honest ppl to work with and besides, Thank you Robert! read more

My kitchen flooded causing water damage in the kitchen. As they worked they found water damage in the living room as well. They finished my kitchen and it looks beautiful. Now we're fighting with the insurance company to do my living room. The workers went over what they were supposed to do. They even packed up my kitchen for me, then unpacked it. They made me feel very comfortable. Very professional crew. Very polite. I would recommend them to everyone. They get 10 stars from me! read more

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I needed an expert to help me with black mold in my bathroom after a leak. Robert came the next day and gave me a very fair bid. So many times as a widow companies try to take advantage of an older woman, but he was courteous and gave me good information. read more

I was so happy with the professionalism and quality of the work performed by 1-800 Water Damage. They were able to repair a leak in my upstairs bedroom and repair the base flooring, dry wall and laminate flooring all at a reasonable price. My wife and I were very impressed with the level of detail of their work and they cleaned up at the end of each day they worked on my house. Robert, the owner went out of his way to find a flooring that matched the rest of the flooring on my second floor. Juan, the project manager assigned to repair my house would keep me informed of the project and would text me to let me know when they were arriving each day to work on my house. I was so happy with the service. I would highly recommend this company to perform repair work. Thank you Robert, Juan and the rest of the 1-800 Water Damage team who worked on my house. read more

Had an issue in my attic and Robert came to check it out. Fast response time and awesome job. He was sending me pictures of what he was seeing in the attic. Highly recommended. read more

They were very efficient and timely experienced , expedient, workers courteous and performance was exceptionally well. I truly recommend this company to anyone with water damage. read more

Truly Juan is amazing. He really cares so much about leaving his work better than when he found it. We had two water leaks and mold growing in both rooms. Had we gone with anyone else, we would have not discovered the extra mold in the wall! Juan and Robert truly care about providing the utmost best customer service and we are beyond grateful for the amazing work they did! I will definitely be recommending them to friends and family!! read more

The boss Robert is Very nice person and the service are good they are den the work very fast and clean

Good company. Itemized estimates so you know exactly what you are paying for. Attentive and detail oriented.

A few years ago, my household experienced some flooding. I called 1-800 Water Damage, and they were very patient answering my questions and explaining the process of mold remediation and restoration. I had them go ahead and complete a flooring installation for my entire downstairs while they were at it, and they did such a beautiful job that this year I called them again to complete a flooring installation upstairs. Robert and his team were courteous, professional, punctual, and communicative all along the way, and they really went out of their way to make sure I was satisfied with the work, even ordering new flooring when I wasn't satisfied with the original materials and then coming back a few weeks after project completion to address a small imperfection. Every step of the project, from drywall installation, to material selection, to color matching paints, to electrical work, has been outstanding. Thank you, 1-800 Water Damage! read more

I messaged this business late at night. I received a message immediately followed by a phone call. By the next morning they were available to come by and give me a quote. I appreciate how swiftly the job was completed and how responsive the staff was. read more

Robert took good care of us. His folks are quick and very professional. Do a great job for a very reasonable price and don't mind finishing some extra jobs you through at them while they are there :-) Thanks again for fixing my house. read more

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