Great business. Took care of my problem easily and quickly. I had been locked out of my Microsoft…read moreOffice Programs. They new exactly what the problem was and had it fixed in no time. Great friendly service.

I always seek out Logan he is so great and knowledgeable and has helped my mother as well quite a…read morebit when we went into the actual facility there was a young lady working and she was so very nice and helpful as well I am so glad that we were able to find you business we are so very pleased and will continue to stay with you

SAMSA is a great computer software service, Nathan cleared out malware and got my laptop running…read moresmoothly. Absolutely a delight to work with---friendly yet very professional. Highly recommend.

Samsa (System and Marketing Services of America) was a delight to work with on our web design…read moreproject. They not only had innovative design advice but they also had the practical tools to help us get noticed in a bigger way by the search engines. Their attention to detail, knowledge in the world of web design and stellar customer service skills are the top reasons that I would recommend them to anyone looking for a wonder web design experience.

Had a good experience here when ordering Spiderman 2. Before I bought it I wanted the know the…read moreprice so I called and asked them how much it was $40 bucks, I was like "Heck yeah beats paying 70" went there got it but it said $55 so asked the guy there and told them I called today and was said it was $40. He heard my story and believed me without asking questions. Now he might have known I was the same guy but either way it doesn't matter he was the coolest guy there and believe me you won't believe how long I was looking for this game. Great place filled with honest and cool people. Side note: Now you might think I'm lying but pls I'm 100% being honest here so pls just try to take my word for it. I wouldn't be lying if I were making a review on them.

They screwed Nephew out of a keyboard and a mouse. They had their credit card compromised (so they…read moresay) and they had him wait five months waiting for the system to be made, while the people that answer their phones had no they lost his order for FIVE months, Once he spoke to the person who does the work clue what they were doing and got the system made, they quoted him a price five months ago, (now it's six months) and price went up and they gave him no keyboard or mouse like he was to get. I'm helping him by reporting this to BBB and Michigan's Attorney Generals office. Shame on them. This happened at the Bay City store. Were going to speak to our lawyer too. This is just wrong. The people behind the counters' know nothing, and strung him along for five months. He was even told not to talk to them and ask for the people who make the system's. This place should be ashamed of themselves. But of course their not.

I have been a loyal Best Buy customer since I bought my first computer there in 1995. I have used…read morethe Geek Squad's expertise over the years, with trust and great success. That is no longer the case. I don't want to even go into the Best Buy store anymore, let alone use the technical services. I purchased a Dell Inspirin 16 from Best Buy in the summer of 2024. A couple of weeks ago the screen would lock and when I shut down, the keyboard wouldn't work until I had put in a 48 digit bitlock code. I made an appointment with the Geek Squad at the Saginaw Best Buy on November 20th and explained the problem I was having. Since I was going to be out of town, I stated I would pick up the computer on Monday, November 24th. When I picked up the computer, the lady explained what they had done to repair the problem and wished me good luck on my Zoom call on Tuesday morning. When I returned home and turned on the computer, I found that the keyboard was nonfunctioning. I called to let them know about the problem, and when I didn't receive a call back, I drove back to Saginaw with the computer. I explained that I had tried to call and the younger man at the counter said "And what did they say?" Since they didn't call back, I explained the problem. He said, "What do you want me to do about it?" This phrase was used repeatedly throughout our discussion and he said it couldn't be fixed until Microsoft fixed the problem. I asked why I hadn't been told that the keyboard wasn't working when I picked up the computer. When I asked for an apology, he laughed at me. I asked to speak to a manager, and he said he didn't know who was available. I again asked for a manager. He placed a call, and within a short time a manager came to the counter. He reviewed the work order that I had received, plugged in a keyboard, and attempted to download the keyboard drive. The keyboard still didn't work on the laptop. I asked if there was anything I could do to use the computer, and he suggested that I purchase a stand-alone keyboard, which I did.

Best buy is unfair in there return policy. If you buy a gift for someone they expect you to make…read moresure that that merchandise is satisfactory within 15 days.if you shop early and there is a problem you are out your money.they keep quoting stor police and when ask where is the sign to inform customers of this they (store manager) say that they don't have to post one. I for one don't think that best buy cares about customer satisfaction or stand behind the products they sell. I tried everything to just get a replacement for faulty merchandise and they refused to be of any help just stole my money . NO ONE SHOULD SHOP AT BEST BUY FOR ANYTHING.

Shea is as helpful as he can be given the two local storefront business they are. I bought a great…read moreused PC for 2/3 the price of a new one. I will never buy another new PC or cell phone again. Fix em until you cannot - and them buy competently refurbished, relatively newer technology - and support smaller locally owned businesses like Computers to Go! The corporate-run technology firms are making increasingly crappy products right out of the box (even Apple). The only thing the tech-bro billionaires care about these days are stock prices going up and power over consumers.

The owner is a total joke. This place is absolutely terrible. Took an iPhone in for a simple…read morescreen & 3 screens later and my phone still does not work. The resolution proposed is that I drive to see him directly, they can't meet me at the store I took my phone to. Why should I drive to Saginaw because the Midland technician "doesn't know iPhone's." They had my phone 3 separate times for over an hour and half. I even had the phone diagnosed at the apple store. Since the owner won't give me my money back this is my pay back I suppose. I couldn't have imagined getting an Iphone fixed could be anything NEARLY this difficult.

Dropped off a simple job and was told they would call me when it was done. After three days no call…read moreand when I called them I was put on hold for 20 minutes. I had to call them back and was told they couldn't find my order. What made it worse was the indifferent attitude they had.

Sunday 2-25-2018…read more Every associate in the store offered their assistance at one point during our visit. It was a slow day so the store wasn't busy at all. We described what we needed and were told exactly where it could be found.

Way overpriced. called to see about a used hard drive for my son's computer and they wanted $150…read morefor a 256gb with OS installed. You can get windows for free anymore all you have to do is download it, and you can get a brand new HDD even a SSD over 1tb for around $100. That is an insane price.

I have been a customer of Computers to Go in Saginaw for quite a few years now. They kept my old…read moreLaptop breathing long past what I thought possible. I have brought my new devices to them for tweaking and help in set up . I have gone to them with Data transfer issues on my cell phones. These guys take the worry out of Computer and Mobile device troubles. I will be using them to do a mesh system in my home after the holidays and I can predict its going to great experience! FIVE STARS... plus