I have been a loyal Best Buy customer since I bought my first computer there in 1995. I have used…read morethe Geek Squad's expertise over the years, with trust and great success. That is no longer the case. I don't want to even go into the Best Buy store anymore, let alone use the technical services. I purchased a Dell Inspirin 16 from Best Buy in the summer of 2024. A couple of weeks ago the screen would lock and when I shut down, the keyboard wouldn't work until I had put in a 48 digit bitlock code. I made an appointment with the Geek Squad at the Saginaw Best Buy on November 20th and explained the problem I was having. Since I was going to be out of town, I stated I would pick up the computer on Monday, November 24th. When I picked up the computer, the lady explained what they had done to repair the problem and wished me good luck on my Zoom call on Tuesday morning. When I returned home and turned on the computer, I found that the keyboard was nonfunctioning. I called to let them know about the problem, and when I didn't receive a call back, I drove back to Saginaw with the computer. I explained that I had tried to call and the younger man at the counter said "And what did they say?" Since they didn't call back, I explained the problem. He said, "What do you want me to do about it?" This phrase was used repeatedly throughout our discussion and he said it couldn't be fixed until Microsoft fixed the problem. I asked why I hadn't been told that the keyboard wasn't working when I picked up the computer. When I asked for an apology, he laughed at me. I asked to speak to a manager, and he said he didn't know who was available. I again asked for a manager. He placed a call, and within a short time a manager came to the counter. He reviewed the work order that I had received, plugged in a keyboard, and attempted to download the keyboard drive. The keyboard still didn't work on the laptop. I asked if there was anything I could do to use the computer, and he suggested that I purchase a stand-alone keyboard, which I did.

Best buy is unfair in there return policy. If you buy a gift for someone they expect you to make…read moresure that that merchandise is satisfactory within 15 days.if you shop early and there is a problem you are out your money.they keep quoting stor police and when ask where is the sign to inform customers of this they (store manager) say that they don't have to post one. I for one don't think that best buy cares about customer satisfaction or stand behind the products they sell. I tried everything to just get a replacement for faulty merchandise and they refused to be of any help just stole my money . NO ONE SHOULD SHOP AT BEST BUY FOR ANYTHING.

I would highly recommend this place. He is very knowledgeable in what needs to be done. This is…read moredefinitely my go to place for computer work.

I had a charging port issue with my iPhone 6s Andrew at…read morewildcat computers was quick to diagnose and repair the problem I had gotten other quotes from other places in the area his prices were the lowest Since that issue he is also fixed a cracked screen for me that has held up just fine I would recommend anybody at anytime to use this place to fix their devices and computers. They are family owned in local and always do a great job at a fair price. Thank you wildcat for taking care of my problems

Don't have a picture but come here a lot for fedex drop off. The guy is always nice and helpful…read more Definitely would come here over UPS or post office. Great customer service!!!

From the owner: Virus Removal FedEx Authorized Ship Center…read moreComputer Recycling Ink Recycling Computer upgrades New and Refurbished Computer Sales Home/ Business Networking Laptop Repair Server Setup & Repair Data Recovery We stock commonly needed Computer Parts & Accessories! Such as: Keyboards, Mice, Routers, Speakers, ETC!

To say I'm disappointed and upset is such an understatement, my camera on my phone was broken and I…read morestopped in after work one day and asked if they do phone repairs. They said of course they do and proceeded to take a look at my phone. They then told me they could fix it no problem, just the replacement wouldn't have the apple logo on the back of my phone. I was completely fine with that and went ahead to pay for the replacement piece and bring it in the next morning before work since they said they had a drop box for such things. Turns out there wasn't even a drop box besides for shipment packages and it wasn't even locked from the outside. So the next day I got around to turning it in and after 2 hours they let me know it was finished. I stop in to pick it up and once I walked out I notice the back of my phone was falling off! I became very frustrated and went back in to let them know and they took it back. A few hours later I stopped back in and they gave me my phone, AND IT WAS STILL MESSED UP. All around both of the camera lenses was a gap that you can clearly see into the components of my phone which I am deeply worried about dirt getting stuck in and ruining or messing with my phone. All in all, I am very disappointed and frustrated with this establishment. If I could, I would rate 0 stars... but I had to put 1 so I can leave a comment.

I love this place. No matter what my problem or question is, they never make you feel embarassed…read morefor asking. They have such patience and take their time to explain clearly what is wrong with your device, how it can be fixed, without breaking the budget. Super knowledgeable! Excellent service. We are blessed to have them in our community!

Great experience here. Dylan knows his stuff. Great service at a reasonable cost…read more Try them if you have computer issues.

My iPad had frozen completely. It has been solved fast. Very friendly and kindly explained to me…read morethe process, too. I definitely recommend this Affordable Computers and Service. If you have any problems with your PC or tablet, try this place.

I was in two months ago and had the most wonderful associate assist me in purchasing a computer…read more Kaleb, you're awesome, dude. I am sorry I haven't gotten to this review by now, but that's a problem with my brain. You helped me find a much better bargain on a much better product than I was coming in for. Great help. To know the extra mile and tell me the process to save pictures from my tablets into storage device devices, thank you so much, good man. , Kaleb.

It's ridiculous that you can't call the store that is an hour away to find out if they have a part…read moreto fix something. Instead, I have to go to the store to see.They are NOT ALLOWED to take calls and corporate told me I had to go to the store to ask! I had to make a 2 hour drive for nothing since they can't answer a question over the phone. They deserve to go bankrupt! I'd rather go through Walmart or any other place that I can still call and even if I have to talk to an AI I'd rather do that to get my questions answer before I make a drive for nothing! They don't care at all about losing sales or customer service! Thanks for a huge waste of my time and you thought I would buy something new? Nope! I will go to Walmart or anywhere else to spend $1,500.00 on a new one.

Way overpriced. called to see about a used hard drive for my son's computer and they wanted $150…read morefor a 256gb with OS installed. You can get windows for free anymore all you have to do is download it, and you can get a brand new HDD even a SSD over 1tb for around $100. That is an insane price.

I have been a customer of Computers to Go in Saginaw for quite a few years now. They kept my old…read moreLaptop breathing long past what I thought possible. I have brought my new devices to them for tweaking and help in set up . I have gone to them with Data transfer issues on my cell phones. These guys take the worry out of Computer and Mobile device troubles. I will be using them to do a mesh system in my home after the holidays and I can predict its going to great experience! FIVE STARS... plus