One star , but Amy turned it around to a 5 star. Price increase for tenants should re reconsidered my opinion.

I DO NO RECOMMEND!!! 10 Federal took over management of my unit in Oct. 2024. It's been a mess ever since. First, they didn't send me my first invoice (was on autopay and so didn't realize I needed to do anything without receiving invoice). When I finally did get an invoice a month later, it not only had a $20 late fee but they had automatically signed me up for their insurance, without my knowledge or consent, for another $18.99 AND started charging $3.99/month for a tech fee. I restarted my autopay and was never late on another payment. I recently went to my storage unit and saw they had cut off my lock, replaced it with their own and tagged my unit for auction. After not being able get in contact with anyone after 30 minutes of being on hold, I moved my belongings out in fear they would not be safe left in the unit. When I finally got through to a manager, he took no accountability for any wrong doing and refused any kind of a refund. Not even for the remainder of the month because I moved my items out on the 6th, not the 5th. The move out was not planned, it was out of fear my items would be auctioned if I left them. To top it off, they are increasing their prices by 40% beginning in March. 40%!!! read more

I've had my storage unit for 9 years and I Rented originally through Hill and Homes and had a contract through them. They either sold or subcontracted the business to another company that didn't last long and then to 10 Federal storage. Since 10 Federal has taken over, my rent has tripled since I first got my unit. I have a double sided unit and I had two padlocks that I spent over thirty dollars on. Anyways, I had gone up to my unit to get some stuff and when I got there they had cut, removed, and replaced my padlocks with their own. I was never informed that they were going to do that so I didn't know if someone had gotten into my unit and took or went through my property. I contacted customer service and they told me that I had signed a contract, and I had to wait for someone to go and get the serial number off the new paddock to give me the combination to access my unit. I NEVER signed a contract with 10 Federal storage. The only knowledge I had that the business changed hands again was an email for a bill. 10 Federal storage has HORRIBLE business practices and they blatantly lie. I have absolutely no problem with paying a reasonable price for my storage unit, but right now I feel as though I'm being ripped off by a shady ass company. If you are in need of and looking for a storage unit, I DO NOT recommend 10 Federal storage. They are CROOKED and WAY OVERPRICED for what you get. read more

They have inexplicably raised the price of my unit throughout the course of a year from $70 to $111 for the smallest unit they offer. No explanation, no ability for anyone to get on the phone with you, and no heads up - increased either a little bit or a lot every SINGLE month - no reasoning. Do not rent with this place unless you want to get screwed read more

They increased my rent by $40 without letting me know. I pay $200 now per month where on their website they charge $118 for the same unit.

Stay away! This place is awful. My son has a unit full of his and my daughter's belongings with 10 Federal Storage that he is unable to access. He accessed the unit in late September to drop off some belongings, it's now November and they claim to have no records of him on file. Even though he has a e-receipt showing payment on the unit from February through September 30th. He went online to pay for October and November and was unable to access his account. His unit is apparently under a different person all together who they claim assumed the unit in July and is delinquent. I have a unit with 10 Federal in the same facility. I went by my son's unit and it has been locked out with a company lock and a green seal. We have tried numerous avenues to resolve this issue. When we call we always get what seems to be an outsourced call center. When we try to explain that there must've been a clerical error on their part they don't seem to understand because they keep repeating the same thing. "There's no one by that name on our records". It's a different person every time and they claim to push it up the chain but nothing happens. We finally received a call from "Amy" whom would not give a last name. "Amy" claimed to have receipts that the unit was assumed by another person in July but refused to share those receipts. She also claimed she would get some answers from her manager and call us back. That was on a Friday morning. We called her back Friday afternoon and she was "out of the office until Monday". Whoever the person was that answered said that "Amy" left a note claiming to have tried to reach us but no one answered. It's now Monday morning. My wife called "Amy" back and a gentleman answered the phone. My wife told him who she was and heard Amy laughing in the background saying "I know who that is" the man said that Amy would call back after lunch. When my wife asked what time their lunch was over, the man laughed and said around 1:00 PM. This place is extremely rude, unorganized, unapologetic, and in my opinion fraudulent. When we asked one of the call center employees what we should do? He said that if it were him he would file a police report. My son's high school diploma, thousands of dollars worth of hunting equipment and numerous priceless items belonging to him and my daughter were in the unit. We cannot get a human being to meet us at the unit and open it so that we can prove that their belongings are in there. We are beside ourselves and don't know what to do. All I can say is don't make the same mistake my son made. My wife and I will be getting our stuff out of our unit before they do the same to us. read more

The storage is secured, accessible 24 hours a day with a personal gate code. It is all paved with weather/water flow directed away from units. BUT... they WILL raise your rent fees regularly and substantially starting within just a few months after you move in. read more