Their facility is clean and secure. The units are new. The previous owners did a great job building…read morethis facility. However the new management, as of September 2017, is terrible and we will never deal with them again. When they took over they called us and got new billing info. At that time they asked if we wanted our second unit (which was empty at that time). I said yes. They took the billing info and seemed like everything would be fine. Then I found out they cancelled my second unit, renting it to someone else without notice. But they kept billing me the same amount, $140 per month, effectively doubling my rent with no notice. When I contacted them about this error they showed no remorse and gave no apology. They claimed a letter was sent (we never received a letter...he says it's possible we didn't get one as it was sent through an automated system) and he would not refund any previous money, nor would he honor my price going forward. So we moved to another place that offered much less expensive storage and management that is easy to deal with. STAY AWAY FROM WHITE OAKS MINI STORAGE. The only way I can describe their billing practices is "deceptive"

What can I say, they have everything you want in a storage facility. The facility is professionally…read moremanaged and maintained and offers superior security in a convenient location that doesn't make you feel like you are out in the wasteland. I've referred s numbed of clients needing temporary storage.

My experience with Stuff-It Storage has been nothing but pleasant. Angie, Harvey, and Luke are…read moresuper friendly, helpful, and insightful! The container we had was also well maintained and clean. the mechanisms of the doors and locks were simple and secure. I would not change anything about my experience!

I was greatly impressed by the service provided and the value of having my belongings nearby in my…read moreown yard. The container was the best for storage choices, clean and accessible. Service was topnotch and professional and timely. Great customer service always delivered what was promised.

Horrible customer service. The 3 men working acted like we were bothering them by coming in &…read morewanting to give them so business. The 1 large, dirty, & rude boy was useless and wasn't able to answer our questions or help us whatsoever. Don't bother going here. You are wasting your time. This establishment obviously doesn't care about having your business.

We used 5 U-Haul U-Boxes for our California-to-Illinois move. Scheduling pick-up at our local…read moreU-Haul was easy and efficient and the boxes were quickly shipped and stored to our new town. Once they arrived in Springfield, IL we were able to coordinate with the local branch to a.) get into our boxes when there were items we needed and b.) pick up our boxes at the scheduled date/time to bring them to our new home. We found the cost to be much lower than Pods and the staff at the Springfield location to be friendly and helpful, particularly the manager Reagan. It was the right choice for our move and we had no complaints.

Haven't always had the best experience dealing with U-Haul corporate, but so far, I've always had…read moregood luck with renting trucks and trailers from the Bruns lane store. Personnel has been pleasant and easy to deal with.

They put the wrong mileage in the form and I didn't notice it until I got the bill for an EXTRA 80$…read morecharge for mileage supposedly putting 80 miles too much on the truck(not true btw). No interest at all in working with me or splitting the difference or anything, I got the 'you signed it and didn't notice it so your loss'. This was probably the 10th or 12th time if used them for trucks and will likely not use them again.