Their facility is clean and secure. The units are new. The previous owners did a great job building…read morethis facility. However the new management, as of September 2017, is terrible and we will never deal with them again. When they took over they called us and got new billing info. At that time they asked if we wanted our second unit (which was empty at that time). I said yes. They took the billing info and seemed like everything would be fine. Then I found out they cancelled my second unit, renting it to someone else without notice. But they kept billing me the same amount, $140 per month, effectively doubling my rent with no notice. When I contacted them about this error they showed no remorse and gave no apology. They claimed a letter was sent (we never received a letter...he says it's possible we didn't get one as it was sent through an automated system) and he would not refund any previous money, nor would he honor my price going forward. So we moved to another place that offered much less expensive storage and management that is easy to deal with. STAY AWAY FROM WHITE OAKS MINI STORAGE. The only way I can describe their billing practices is "deceptive"

What can I say, they have everything you want in a storage facility. The facility is professionally…read moremanaged and maintained and offers superior security in a convenient location that doesn't make you feel like you are out in the wasteland. I've referred s numbed of clients needing temporary storage.

Wow is all I can say. I pulled in with an electrical issue on my RGN and it was fixed super fast…read more I'm not from this area and im trying to make it home to New Jersey after having a heart attack this passed Saturday in Missouri and the understanding, compassion and respect I was shown was top notch. THANK YOU GUYS

The rudest woman sent us away with our trailer needing repair. She grouched that she had no help…read moreand her current employee (who will probably run fast and far from her attitude) can't handle the work. That would've been understandable if she had not been so rude, nasty and down right trashy (all while trying to sell another poor sap a trailer). We all have bad days and issues with not having enough help, lady. Try not to ruin your customer relations over it. We won't be back.

I've been with Lake Area for 18 years. They have always picked up whatever I put out there. I…read morehave always paid whatever they charged. Randomly, out of nowhere, they just stopped picking up the cardboard boxes I put out. When I called to ask, the person that answered got all flustered and said that she didn't know why they picked up before then stopped. She told me that I could bring the cardboard and drop it off for free, but I told her it didn't make sense that it was picked up for 18 years then just stopped. Then she got even more frustrated when I told her to just charge me, that I didn't care as long as they picked up. She then further showed her backside and said that they had new rotations and maybe someone was just doing me a "solid" by picking them up before and now they are getting in trouble for it. Whatever.... this place needs some serious customer service retraining. I am paying customer that called in to offer to pay more and got treated like I was 3rd rate citizen putting out too much garbage and putting square cardboard boxes (broken down) outside the round cans that they don't fit inside. I guess it's time to start looking for a better service. I don't mind paying for better service, if I can find it. Otherwise, I will treat them the same way they just treated me.

I'm so frustrated with the recycling pickup. I have even started emailing the company now and then…read moreto let them know I'm putting it out ahead of time, which I should not have to do because I pay for them to come weekly, but they have only picked up the recycling once since December (it's almost April). I don't put it out often, but I pay full price for them to come every week, and they hardly ever come. I have chronic pain. When they don't pick it up, I have to carry it back to my backyard and then carry it out again and again and again, sometimes for months. I feel like the company is really nice otherwise, but I don't know what to do about the recycling.

I was driving from Chicago to Springfield, IL with my kids to visit the Lincoln Memorial when my…read morecar suddenly began shaking during acceleration. Nervous to continue the trip with my little ones, I pulled over and searched for a local 24/7 towing company. That's when I found Springfield Autobody and Tow. Not only did they come out quickly to tow us, but they went above and beyond--despite being closed, they didn't want to leave a mom and her kids stranded. They were incredibly kind and welcoming. Their kids even played soccer with mine while we waited! They diagnosed the issue right away--a simple sensor replacement. What they called a "quick fix," I consider a true blessing in disguise. Jerry and Maria, along with their amazing staff, made what could have been a stressful situation feel safe, friendly, and even heartwarming. I couldn't have asked for a better team to help during an unexpected breakdown. Thank you all for your outstanding service and kindness.

A very positive experience. Very knowledgeable and extremely fair. Great communication during…read moreevery step of the process. Outstanding work!

My exhaust broke off from the muffler and was dangling making noise…read more When I called they asked if I still had the part? Since I did I received a pretty reasonable quote over the phone and went to drop off my truck on lunch. Received a call about an hour later, issue had been diagnosed and the team was ready to get the job done by close the same business day! Scooped up the truck and can't believe the difference it makes having everything fixed. Thanks!

We have had Derringer's work on a few things on a couple of our vehicles. They have always been…read morehonest and tried to solve our problems at the lowest price. I would recommend going there if you want quality work and trust you are only paying for what you need.

I had them do an oil change on my 1973 Mercury Cougar and was told I needed an oil pan because the…read moreexisting pan was rusty and leaking, they found one online for over $600.00 so I found my own from West Coast Classic Cougar for $ 85.00. was charged $884.83 to replace a part that had at most 10 bolts to swap out. It was a simple swap nothing from the suspension needed to be removed, so I am perplexed about the inflated labor cost. I would strongly advise anyone with a classic vehicle to avoid this shop at all "cost" I received a call from Steve explaing the high labor cost to do the oil-pan swap and in the beginning he did inform me that his labor cost books did not go back that far for a 53 year old vehicle so in all fairness I googled the process of replacing said oil-pan and found out that the motor did need to be raised to allow room to make the swap. Steve did explain this to me but when I said that was his opinion boy did his demeanor change and as others have commented he did get rude. so I am amending my review to be fair to the shop; but I still would not recomend this shop for classic car repair. It is sad that it is very difficult to find a reputable repair shop in Springfield for classic cars.

Did everything they said they'd do, didn't charge extra. It was a pleasure doing business with a…read morehonest company for a change. Especially an auto repair place who are notorious for ripping you off. I recommend Jack Stoldt auto service to all!

This place is huge! You've got garage-door entry on the one side and regular unload entry near the…read moremain entrance. I don't have to get wet from unloading my stuff (which in this case came from a 26 foot truck) and I've got a huge parking space. Plenty of carts and dollies so I don't have to worry. Even the bathroom is spacious and CLEAN! Definitely got for a customer here! Shout out to Trenton!

First - after reserving online - they tried to charge me almost double what I reserved it for…read more Their system could not get the math right on the discount I was getting for returning it at their preferred location. Second - unbeknownst to me at the time, not only was the "handwheel coupler" on the trailer damaged and not functioning - but the "new guy" did not even secure it. This lead to the trailer popping off my hitch, fish-tailing and slamming into my vehicle several times just blocks away from picking it up.

My experience with Stuff-It Storage has been nothing but pleasant. Angie, Harvey, and Luke are…read moresuper friendly, helpful, and insightful! The container we had was also well maintained and clean. the mechanisms of the doors and locks were simple and secure. I would not change anything about my experience!

I was greatly impressed by the service provided and the value of having my belongings nearby in my…read moreown yard. The container was the best for storage choices, clean and accessible. Service was topnotch and professional and timely. Great customer service always delivered what was promised.