They have everything you possibly need, except one or two things. Or... I would have given 5 stars…read morebut they did not take my insurance . The ladies were very nice to help me get a foot boot. The store was clean and cool and the supplies were stocked well. I would really highly recommend this business anytime!

I'm not sure what's going on at this store but apparently something is happening with ownership or…read moremanagement. It took us almost 3 hours to get assistance to buy a walker. Another poor lady was there for 4 hours!! When she asked if there was anyone who could help all of us who were waiting, his response was "Unfortunately we're very shorthanded at this time. Everyone either got fired or quit". The young man who works there is extremely kind, is very knowledgeable and, I'm assuming, is the manager. And if he's not the manager, he should be!! I would recommend coming here because they have a good selection of inventory but make sure to get the young man to help you...he's awesome!!

Had order ready when we arrived from CA. Easy to get too and great service. Have used 2 times so…read morefar.

I went to MC to purchase an electric wheelchair. My Mother is 82. The staff was so helpful…read more Suggested options based on Mom's needs and not pricing. Taught her how to use it, and gave her many tips, tricks for better use.

I contacted this company because I had a mechanical issue with my scooter. Ben was very helpful in…read moremaking sure I got the parts I needed.And in a timely manner. I really appreciate how quick they are to answer any questions. And to help you if you have a problem. It is so great to have a company take.So much pride in their merchandise.

I cannot tell you how amazing it is to do business with this company. Ben helped me figure out what…read moreparts were needed and sent them the same day so they would arrive in time for my upcoming trip! Above and beyond is how I would rate their customer service. Plus, the travel scooter is amazing and easy to open and close; airports easily recognize the brand and assist in checking it, so you can board directly. A+++++++

The facility here at Columbus Medical Equipment is surpassed only by the staff who work here…read more If you or someone you love is in need of any equipment from riders to urinals - whatever the need, you'll likely find it here at the "Superstore." I had called looking for a replacement bag that would fit under the seat of my walker. Of course, I didn't know the brand name or anything about that, other than mine was now threadbare and anything I might consider putting in the pouch, had a good chance of falling through to the ground. This is not what I wanted to have happen to my tablet, my keys or anything else I might have drop thru. Upon our arrival, Valerie, the receptionist was ver polite and courteous and told us she would call Joe from service to let him know we were here to talk to him about the pouch/bag for my seated walker. As we waited, we looked around at all the equipment and devices designed to help moderate to severely handicapped people. I was thrilled when I saw a soda/can holder that attaches to the bars of my walker. Ive actually been looking for something like this. I just knew something like this had to exist or else I was going to try to find someone to make one for me. But, here, they had it! After I looked around at the riders, lift chairs, and other interesting miscellaneous products that caught my eye, Joe emerged from the service area. He looked at my walker and said that he thought he might have a bag for it in the back. He asked if he could take my walker into the back service area to check it out. A few minutes later Joe emerged into the showroom with my new heavy duty bag/under-the-seat pouch already attached to my walker. This was only slightly more expensive than the original one I'd bought a few years ago, but it was constructed better, stronger, included a lift strap for folding the walker and an additional pouch for holding smaller items in the front of the main pouch. Should you be in need of handicap supplies or devices just to make life easier (special shower heads, canes, walking sticks), head over to Columbus Medical Equipment. This is a fun and interesting place to look around. Ask for Valerie at the desk, or any of the well-qualified professionals to help you and guide you to a member of the sales staff. Even with all of the construction going on There at 5th Ave. you'll still be able to get through pretty easily. So, don't let that stop you.

I don't like to leave such a low rating but I cannot tell you anything about this place. I will…read moreinstead inform on what they won't do. I have an amputee father in law, Vietnam Vet whose scooter needs service. It's his means of transportation. We called National seating and their representative told us they did not work on scooters that were not purchase at their store. On the customer service side they did not help with a place that does.

Ordered a set of Spinergy wheels arrived scratched and one wheel had a deep gouge. Sent email…read morerequesting return instructions took two days for them to get back to me by then I already left so for vacation and left the wheels at home. They want pictures which I can understand, but I was was going to be away for 11 days. Was told to send pictures when I got home and there was a whole procedure to go through, which would've tied up my money and I would not have a new set of usable wheels for over 30 to 45 days or my money back. wish I had read other reviews and all the other negative reviews on spin life and their practices and I would stayed away from them in the first place. Stay away bad customer service and takes forever to get answers and then you get the runaround and make you jump through so many hoops so that in the it's just easier to not return the item. I decided to have them fixed locally myself at a bike shop which will cost me over $100 and will use it as a learning order from spin life again. Again, I understand the need for pictures, but if they responded in a timely manner, I could've had them for them before I left on vacation and then it shouldn't take 30 to 45 days to resolve an issue. In my opinion, I would stay away from this company and use a more reputable company like sport aid or living spinal. Both of them have a great customer service stand behind their products. Thank you.

Purchased Cloud PR-515 with "Quick Ship" on 07/22/25 with the "White Glove Delivery and In Home…read moreRepair". Received notification on 7/25/26 who would be delivering the chair. Also on 7/25/25 I received notification of a new shipping date of 7/28/25. Then the shipping date was changed to 7/31/25. Finally received notification that the chair would be delivered 8/7/25. On Friday, April 17, 2026, at approximately 5:04 PM, my chair stopped working. I attempted to contact SpinLife for assistance that same evening, but I later learned that the service department is only available Monday through Friday from 9:00 AM to 5:00 PM. On Monday, April 20, 2026, I contacted SpinLife Service regarding the issue. I was informed that they would be submitting a service request for the chair. A very nice service technician called on 4/27/26 to schedule an appointment to service the chair on 4/30/26. During the visit, the technician determined that several parts were needed for the repair. The technician contacted Star Mobility, the contractor for SpinLife, by phone while at the appointment to identify and order the necessary parts. On 5/1/26, I received an email from SpinLife confirming that the parts had been ordered. Then, on 5/7/26, I received a notice stating that the parts were on the way, although we had actually already received the parts on 5/6/26. On 5/7/26, I left a message for the technician advising that the parts had arrived. I did not receive a return call; however, to be fair, Star Mobility did not send the technician a work order until 5/18/26, and that only happened after I made two phone calls to SpinLife. On 5/19/26, I then received a text instructing me to call a number to schedule service. Unfortunately, the number connected to a private residence in Ohio, and the woman who answered had no idea what I was referring to. I apologized for disturbing her and contacted SpinLife again to report the mistake. I was told the technician would contact me directly to schedule the appointment. By chance, I tried the Ohio number again on 5/20/26. This time, I spoke with a gentleman who explained they had experienced this issue repeatedly and was able to provide me with the technician's actual phone number. I may be overly particular, but area code 234 in Ohio is nowhere close to area code 706 in Georgia, which added unnecessary confusion and delay to the process. I finally called the correct number, and the technician returned my call. We scheduled service for 5/21/26. The parts were installed, but the technician discovered that an additional rod was beyond repair. He took photos to send to StarMobility/SpinLife for warranty approval. On 5/22/26, I called and spoke with someone in the service department who informed me that StarMobility had two days to submit warranty issues, but nothing had been submitted after 24 hours. Because of the holiday weekend, SpinLife extended the deadline until 5/26/26. We purchased this chair because my husband has congestive heart failure and needs to keep his legs elevated above his heart several times a day. I also underwent major surgery on 5/4/26 and needed the same accommodation during recovery. As of today, 5/25/26, we still do not have a working chair. For the amount we paid, we could easily have purchased two chairs elsewhere. This company has provided some of the worst customer service I have ever experienced -- terrible communication, constant delays, and limited "banker's hours" support. This company is not worth the stress, time, money or energy to deal with. I am sure there are many companies out there who know the value of customer service!

Needed a transport chair for about a week and this place had one to rent. The weekly fee was…read moreperfectly priced. The service was great from start to finish. I appreciated the friendliness of the staff and their kindness. I was also shown how the chair folds down to fit in the trunk. Thanks!!

We have been purchasing from R&J for eight years. Great products and excellent service. Had one…read moreissue with a chair and within a half hour of calling Mike was here and fixed the issue. No other business can beat that kind of service. Thanks for all you do and the people you care about.

We loved every part of our experience with Arrow! Logan, the salesman was professional, informed…read moreand polite. No pressure, only information. Ezra, our installer was wonderful! We could not be more pleased with the experience and the product.

From the owner: Arrow Lift of Columbus proudly serves the Columbus area, offering top accessibility solutions,…read moreincluding a wide selection of stair lifts and home elevators.

Benjamin, who works within Wooster Community Hospital, was a great help to me as I prepared to…read moretransition my husband from a month long stay to home. He made ordering supplies easy and he was very patient and helpful. Jason, who delivered the supplies and set up my husband's bed, was awesome. He explained how to use equipment with patience and caring. I am 81 years old and it is hard for me to find younger people this dedicated to help the elderly.

O STARS if I could!!!!!!!!!!!!!…read more They don't help financially in any way shape or form whatsoever. But then they are also just super rude and whoever I talked to was very sarcastic. And one of the dumbest things is that they immediately sent 3 pieces of mail within 2 weeks and the last 2 came within 2 days of each other! And the las one threatened me with a lawsuit. In my 34 years with 1 open heart surgery a hernia repair gallbladder removal surgery and having cirrhosis, I have NEVER been treated like this. Never had problems with bills or anything.

I had a great experience buying my wheelchair and walker from joint force. Brandon is awesome. He…read morespent a lot of time fitting me for both pieces of equipment. Both were in stock and I took both home with me same day. Brandon even gave my bad back a massage. I highly recommend Joint Force for your equipment purchase.

From the owner: Joint Forces DME is a premiere medical equipment and supply provider in Central Ohio, specializing…read morein a comprehensive range of products including wheelchairs, walkers, hospital beds, power chairs, respiratory equipment, and other essential medical supplies. Their commitment to personalized care involves collaborating with you and your healthcare team to ensure you are equipped with the essentials that help you navigate through life with safety and wellness.