Had order ready when we arrived from CA. Easy to get too and great service. Have used 2 times so…read morefar.

I went to MC to purchase an electric wheelchair. My Mother is 82. The staff was so helpful…read more Suggested options based on Mom's needs and not pricing. Taught her how to use it, and gave her many tips, tricks for better use.

I contacted this company because I had a mechanical issue with my scooter. Ben was very helpful in…read moremaking sure I got the parts I needed.And in a timely manner. I really appreciate how quick they are to answer any questions. And to help you if you have a problem. It is so great to have a company take.So much pride in their merchandise.

I cannot tell you how amazing it is to do business with this company. Ben helped me figure out what…read moreparts were needed and sent them the same day so they would arrive in time for my upcoming trip! Above and beyond is how I would rate their customer service. Plus, the travel scooter is amazing and easy to open and close; airports easily recognize the brand and assist in checking it, so you can board directly. A+++++++

I don't like to leave such a low rating but I cannot tell you anything about this place. I will…read moreinstead inform on what they won't do. I have an amputee father in law, Vietnam Vet whose scooter needs service. It's his means of transportation. We called National seating and their representative told us they did not work on scooters that were not purchase at their store. On the customer service side they did not help with a place that does.

The lack of genuine care and concern through the ordering process has been an eye opening…read moreexperience . We've always used this company and this will be our last time . The lack of professionalism and complete disregard of transparency is disgusting .

Purchased Cloud PR-515 with "Quick Ship" on 07/22/25 with the "White Glove Delivery and In Home…read moreRepair". Received notification on 7/25/26 who would be delivering the chair. Also on 7/25/25 I received notification of a new shipping date of 7/28/25. Then the shipping date was changed to 7/31/25. Finally received notification that the chair would be delivered 8/7/25. On Friday, April 17, 2026, at approximately 5:04 PM, my chair stopped working. I attempted to contact SpinLife for assistance that same evening, but I later learned that the service department is only available Monday through Friday from 9:00 AM to 5:00 PM. On Monday, April 20, 2026, I contacted SpinLife Service regarding the issue. I was informed that they would be submitting a service request for the chair. A very nice service technician called on 4/27/26 to schedule an appointment to service the chair on 4/30/26. During the visit, the technician determined that several parts were needed for the repair. The technician contacted Star Mobility, the contractor for SpinLife, by phone while at the appointment to identify and order the necessary parts. On 5/1/26, I received an email from SpinLife confirming that the parts had been ordered. Then, on 5/7/26, I received a notice stating that the parts were on the way, although we had actually already received the parts on 5/6/26. On 5/7/26, I left a message for the technician advising that the parts had arrived. I did not receive a return call; however, to be fair, Star Mobility did not send the technician a work order until 5/18/26, and that only happened after I made two phone calls to SpinLife. On 5/19/26, I then received a text instructing me to call a number to schedule service. Unfortunately, the number connected to a private residence in Ohio, and the woman who answered had no idea what I was referring to. I apologized for disturbing her and contacted SpinLife again to report the mistake. I was told the technician would contact me directly to schedule the appointment. By chance, I tried the Ohio number again on 5/20/26. This time, I spoke with a gentleman who explained they had experienced this issue repeatedly and was able to provide me with the technician's actual phone number. I may be overly particular, but area code 234 in Ohio is nowhere close to area code 706 in Georgia, which added unnecessary confusion and delay to the process. I finally called the correct number, and the technician returned my call. We scheduled service for 5/21/26. The parts were installed, but the technician discovered that an additional rod was beyond repair. He took photos to send to StarMobility/SpinLife for warranty approval. On 5/22/26, I called and spoke with someone in the service department who informed me that StarMobility had two days to submit warranty issues, but nothing had been submitted after 24 hours. Because of the holiday weekend, SpinLife extended the deadline until 5/26/26. We purchased this chair because my husband has congestive heart failure and needs to keep his legs elevated above his heart several times a day. I also underwent major surgery on 5/4/26 and needed the same accommodation during recovery. As of today, 5/25/26, we still do not have a working chair. For the amount we paid, we could easily have purchased two chairs elsewhere. This company has provided some of the worst customer service I have ever experienced -- terrible communication, constant delays, and limited "banker's hours" support. This company is not worth the stress, time, money or energy to deal with. I am sure there are many companies out there who know the value of customer service!

I got a catalog in the mail and called Spinlife that afternoon to order a scooter which I had been…read moreshopping for recently - the price in the catalog was lower than the price quoted even though the catalog was just delivered. We worked out a price and I purchased their "White Glove" assembly and delivery service for an additional $100 and was told by the sale rep that I could get the color I wanted by telling the White Glove rep what I wanted while he was assembling the device - the implication being that I would be with him during assembly, When FedEx sent me a tracking notice it said that the delivery was to Hackensack, New Jersey, NOT my home in New York. the notice also said that the delivery had been delayed, so I called FedEx and they would not give me any information since the delivery name and address were not mine! I called SpinLife and spoke to rather loud and rude woman who informed me that the device was being delivered to the "White Glove" shippers where they would assemble it and the delivery it to me - a rep would call me when the scooter arrived in Hackensack. So much for telling them what color I wanted! The obnoxious woman then told me that all this had been explained to me in detail by the salesman when I placed my order - IT HAD NOT BEEN EXPLAINED and the salesman's implication was totally different from the actual arrangement. FedEx notified me that the scooter was delivered last Friday (TWO WEEKS from Ohio to New Jersey) and I still have NOT heard from the White Glove representative despite my purchase having been two weeks ago. I paid roughly $1600.00 for scooter, warranty and White Glove Service which seems like a huge waste of money from where I stand at the moment right now... and even if it all works out in the end I will still be very unhappy about their horrendous customer service and shady sales techniques!

Needed a transport chair for about a week and this place had one to rent. The weekly fee was…read moreperfectly priced. The service was great from start to finish. I appreciated the friendliness of the staff and their kindness. I was also shown how the chair folds down to fit in the trunk. Thanks!!

We have been purchasing from R&J for eight years. Great products and excellent service. Had one…read moreissue with a chair and within a half hour of calling Mike was here and fixed the issue. No other business can beat that kind of service. Thanks for all you do and the people you care about.

We loved every part of our experience with Arrow! Logan, the salesman was professional, informed…read moreand polite. No pressure, only information. Ezra, our installer was wonderful! We could not be more pleased with the experience and the product.

From the owner: Arrow Lift of Columbus proudly serves the Columbus area, offering top accessibility solutions,…read moreincluding a wide selection of stair lifts and home elevators.

O STARS if I could!!!!!!!!!!!!!…read more They don't help financially in any way shape or form whatsoever. But then they are also just super rude and whoever I talked to was very sarcastic. And one of the dumbest things is that they immediately sent 3 pieces of mail within 2 weeks and the last 2 came within 2 days of each other! And the las one threatened me with a lawsuit. In my 34 years with 1 open heart surgery a hernia repair gallbladder removal surgery and having cirrhosis, I have NEVER been treated like this. Never had problems with bills or anything.

Didn't answer my requests to try different mask styles. Ended up returning my machine within the…read moremonth and did not receive the proper refund. Went in person to ask for help, they said they would follow up with me later, and never did.