I worked for a dealership service department for many years, but Star Northwest is where I take my…read morevehicles. Excellent service.

Been a customer for 35 yrs! Donn has always taken excellent care of me and my family as well as…read morefriends

Went to tuffy they gave me great service very knowledgeable more than most talk to Allen he's a…read moregreat guy he knows what he's doing

***THEY WILL CHARGE YOU DOUBLE THE PRICE THEY GET THE PARTS FOR***…read moreWill not be bringing my car back here and definitely will not recommend them to anyone. The service is poor and the workers have zero customer service. Everyone who works there acts like they hate their life and acted like I was an inconvenience by bringing in my car to get it fixed. They also over charge customers for their parts, and with labor added on to terrible service staff, it's just not worth it. I think it's time to replace the management and get some new friendly workers in there. Good luck bringing your car in here, if you want crappy overpriced half-assed work on your car, then this is the place for you.

Honestly with me. the fact they took care of me and showed me pictures of the problems. Instead of…read morejust changing me is huge.

These guys were incredibly prompt - called for a quote and got it in 5 minutes with an appointment…read morescheduled next day. The technician, Shaun, realized the service asked would be better executed after a tire replacement & showed me exactly what he was seeing + a few other problems. For a lower price than competitors & technicians & representatives who actually care, these guys are probably the best central ohio has to offer in auto service

Oil change quick and at a good price. Customer service was great!…read more Reliable service Thank you

I cannot recommend this shop enough!!! I was in town for a 4 day workshop, after a 12 hour drive my…read morecar was making scary noises so we knew we should not drive it home without getting it checked out. After spending $1800 a different shop, the noises were still there. We decided we needed a second opinion. The people at Bexley were amazing! They checked the previous work and found the actual problem. The repair service and the staff were wonderful. More importantly, the owner (Kyle), went above and beyond for the comfort of my mother. She was dealing with the car for me and does not like to drive in the city. On the first day that they had the car Kyle called her and told her he wanted to show her the issue, when she said she would grab an Uber, he insisted on picking her up! After he walked her through the issues with the car, he drove her back! During their time in the car together he asked how she was liking Columbus. She said she had not had much time to explore since she had been dealing with the car. She had really wanted to check out the Conservatory but didn't think she would make it after all. The next day Kyle drove her there and bought her the ticket! Then after she had spent the day, he brought her my repaired car! Thank you Kyle for treating my mom (and my car) so well!

Tilton's has always treated me right. Today I took my BMW in because of a rear end vibration (I had…read morejust replaced the rear suspension) and I thought it was due to an unbalanced wheel. As it turns out I didn't torque down the wheel tight enough (I did it to specs) but Andy explained that the rust on the hub crushed down and loosened, thus creating the wobble. He tightened both wheels and sent me on my way free of charge. I've taken a few of my vehicles there and have gotten absolute five star service each time. Also if you're a Veteran you get a 10% discount to boot. It's a great shop and a credit to Worthington to have them there.

I wanted to be happy with the job that Tilton's performed but I cannot bring myself to it. Someone…read morerear ended me and I wanted to take my car to Tilton's since it is in a convenient location for me. Communication was ok, and the car was done when they said it would be done. However the actual paint job they performed leaves a lot to be desired. They did not paint match the new bumper correctly, and the clear coat is completely opaque and bumpy. There is a very noticeable transition between the bumper and the rest of the car as shown below. They replaced my bumper with a non OEM part, which was the fault of the insurance company and not them, so maybe that is part of it. I also share some blame as I was in a hurry to catch a flight when picking up my car so I did not thoroughly inspect their work. Regardless, it is not a quality job and I would not recommend going there for body work.

This shop got me in and assessed my vehicle's warning light so quickly. During that assessment…read moreservice I decided to get my oil changed because their prices were reasonable. Also, the customer service was great as both gentleman in the office were kind and informative of what to do the next time I encounter warning lights and let me know what repairs on my vehicle could wait for a bit. Fair prices. Nice staff. Not a bad wait time on vehicle. One thing to note there's not really a waiting area at this shop but the location is only a 8 min walk from a great coffee shop and the library where you can spend time until your vehicle is finished. I would highly recommend coming here to get your vehicle inspected and worked on.

Update: the owner Mike contacted me and looked into the situation. He stated that the mechanic who…read moredid the work on my vehicle no longer works for him and Mike is refunding me the cost of having to put the second set of pads on as well as the entire cost of the caliper that never should have been put on the car in the first place. I find it ironic that the owner Mike states in his history blurb that he started the shop because he was tired of seeing people get ripped off, well that's exactly how I feel, ripped off by Sanderson Automotive. I thought we were doing a good thing by trying to support a local mechanics shop when my Focus, that I had been taking to Ricart for service for years needed new brake rotors and pads. I will say that Sanderson got us in quickly, but then also found that we needed a new battery and they stated that the lug nuts on the wheels were swollen and needed replaced, so that's also a lie when they state that they don't "find" things that need replaced on your car, they do. So this was a $986 bill. The very next day when I was driving to work the car was making a horrible scraping noise, as if i were dragging a sheet of metal behind the car. So I called them and they did get me in the same day to look at the car. By the time I had left work early to get this issue looked at the car had stopped making the noise, so naturally they didn't find anything. Next, a few weeks later the car started making a horrible rattling noise every time I went over the smallest bump. So once again I have to take my car back to them and they said this time that it was the brake caliper over retracting and causing it to rattle. The noise definitely came from the rear passenger side, and when they diagnosed the problem they asked if i wanted to have both calipers replaced. I said no because it was already going to be $371, and why would I replace something that wasn't broke? Sure enough within two days of having the caliper replaced the same exact noise was coming from the driver side of the car. At this point this all seems far too coincidental, the manager, Josh, that I had been dealing with the entire time, stated that there was no harm in driving with the car like this as it was not a safety issue. So by this point I'm tried of having my car into their shop, so I just let it go for a while. We finally decide it's time to have the issue taken care of so we take the car back to Ricart, at this point I don't trust Sanderson. I explained to Ricart what they had previously done to the car and after their inspection they called and said that there was nothing wrong with the brake caliper, and that whoever had installed my brake pads last time forgot to put the anti-rattle clips on the pads. Sure enough two days later and not a single rattling noise. So at this point I have had brake pads installed on the car twice in six months and a caliper replaced for no reason and I'm out $679 and hours of my time because of Sanderson's incompetence. Also, we were contacted by the owner, Mike, via text a few months ago about how our experience was and we mentioned that it was not good and we have received no response. As of writing this we also called and left a voicemail asking for them to call us and explain why they didn't installed the clips and then missed it a second time when I went back and they decided to charge us for a caliper. It has been two days with no response. In summary, Sanderson's will be happy to take your money, charge you for things you don't need and never call you back. Save yourself they hassle and don't patronize them.

Last week my daughter was traveling through Ohio when her car broke down. The best I could do was…read moreGoogle and hope to find a good garage. I found the right people. Dean and Renee are incredible. Renee connected us with a great wrecker service, Hounddog's towing. Renee even drove my daughter to get a rental car so she could continue her trip. Dean worked over the weekend to get my daughter's car fixed. I highly recommend Avenue auto repair. They could have taken advantage of our situation, but the repair costs were very reasonable. You can trust Avenue auto. They took care of my daughter as she were their own. Thank you Renee & Dean

My transmission blew out very unexpectedly in an older, well driven car. I had no idea what to do…read moreand these guys got me in quickly, quoted me reasonably, didn't upcharge at all, and got the work done in the time frame they stated up front, at the original price point. I have not been so lucky at other shops in the area. Very grateful and highly recommend.

Was In a real bind with my car. Computer was completely fried and I needed an O2 sensor. Work…read morewas timely and these guys will work with you. These guys really came through when this DIY needed some help. I highly recommend Tilton's. Great people and prices. Plus a 24 month warranty on all the work. You have gained a new customer and I will be back !!!!

We were given an estimate prior to the service appt that was detailed so we knew what expense to…read moreexpect. We scheduled our appointment, dropped our car off the evening before , and were in communication with Tilton's a few times the next day to figure out pick up. ( at a previous appt they offered to pick me up to return to get my car but we didn't need that this time ). We have used Tilton's for over 20! years and have always been satisfied . They are honest and they do great work.