Excellent customer service from taking my order to having it ready when I arrived. ! Product…read more(shower chair) working fine. Thanks Janz!

Expensive and rude customer service. Not caring about what insurance you may have. Don't wish to…read moreanswer questions like customer service should.

All this company did was give us the run around for 10 days. My dad needed a hospital bed and they…read morecould not get it done. They wasted precious time asking you to fax things and telling you to call back in 24 hours - only to have the people who answer the phone have no connection to wherever your information goes. "I can't see that information" "It went to intake" ... after three days of this, I realized the joke was on me. I would not recommend engaging with this business. I had to ask them if they were a real business. Read the other reviews, too. I wish I had at first.

I got repair service from Dynamic Repair Solutions at my home. They got the job done right. Very…read morefriendly and reasonable. Best in Ohio.

I was having problems with my wheelchair and Tiffany came out to help me and she is not a…read moretechnician but she always tried to help. Thanks very much Tiffany God bless you!

I had a great experience buying my wheelchair and walker from joint force. Brandon is awesome. He…read morespent a lot of time fitting me for both pieces of equipment. Both were in stock and I took both home with me same day. Brandon even gave my bad back a massage. I highly recommend Joint Force for your equipment purchase.

From the owner: Joint Forces DME is a premiere medical equipment and supply provider in Central Ohio, specializing…read morein a comprehensive range of products including wheelchairs, walkers, hospital beds, power chairs, respiratory equipment, and other essential medical supplies. Their commitment to personalized care involves collaborating with you and your healthcare team to ensure you are equipped with the essentials that help you navigate through life with safety and wellness.

I've worked with Manny a few times and he's been great. Always knows what the issues are with our…read morechairlift / stairlift and how to fix them. Strongly recommend!

From the owner: At Reliant Lift Repair, I specialize in 2018–present Bruno and Harmar stairlifts, I offer repairs,…read moremaintenance, relocations, and removals. I also do installs of new and second hand stairlifts as long you have the stairlift on hand. Whether your lift needs a small adjustment, a full repair, or safe removal, you can count on honest work done with care, reliability, and attention to detail. What sets us apart is our commitment to people, not just products. We understand how important a working stairlift is for comfort, safety, and independence and that’s why every job is done as if it were for our own family. Guided by faith and a strong work ethic, we take pride in showing up when we say we will, communicating clearly, and making sure every customer is completely satisfied before we leave. At Reliant Lift Repair, your peace of mind is my priority, because happy customers are the heart of my business.

Machine provided works well, while most Rotech employees seemingly dislike their job and are…read moreincompetent in a medical setting. This review was a long time coming. What started off as a recommendation from my sleep specialist turned into a nightmare. After approving use of Hook's, I was informed that it *could* be possible that they don't reach out to me first to set up billing to receive my machine at office my next vision and handed their phone number "Just in case". Then, despite setting up billing well in advance and ensuring delivery of machine on time, I arrived at the doctor's office to be told that they did not deliver my machine. After a call by the receptionist, I was provided the location of their office (not far away) and told I had to go pick it up. In their cramped visitor space, I had to wait 30 minutes before someone finally decided to assist me. There was 1 person in there before me. I was informed of scheduled resupplies but because I was not given or told anything regarding the cost of these, I had assumed the cost was a part of my bipap billing cycle. It was not, and I only found out after I requested additional information online that they were going to bill me for supplies I had not requested nor approved. Following, I placed an order a couple months later for additional face masks since mine was wearing out. I was told I had to wait about a month if I wanted to use insurance and I told them that was fine, simply dealt with the mask fit slowly worsening with each use. A week after the scheduled and date for insurance coverage, I checked in with their online chat service and was told that Insurance denied me and so I was out of luck. No call, no warning, nothing. Considering my mask fit % for the night had deteriorated to 82% (affecting my comfort), I was beyond frustrated. Why did it take me reaching out 5 weeks after scheduling to finally be told? Reaching out to my insurance, Anthem, I discovered that Hook's had known for weeks the issue, and negligently ignored it. When I first received my Bipap, I was billed for a Cpap (It was actually a Bipap). They then had the billing as a Cpap for the machine but ordered supplies for a Bipap. Anthem, to their credit, undertook the resolution themselves and worked with Hook's directly to resolve this, but it was beyond frustrating at the level of competence and negligence I had seen so far. It's a good thing my Bipap isn't required to live, like many of the other products Hook's offers. To put insult to injury, this was a Friday I discovered the issue. I was informed around 12:30pm office time but by 6pm Hook's still hadn't resolved the issue or reached back out to Anthem's requests for contect with authorization department. To Hook's credit, the amazing person named Christen that listened to and followed up on my concerns after my rant email to them was very courteous, kind and respectful. I just wish there were more people like them on their team. *Recent News* This information is still pending resolution. I do not have the full picture yet, but I feel it's important enough to place here first and I can update later. Please take the following passage as an un-finished investigation. My automatic billing from day was was always on the 22nd for the machine. Every month. About a week ago, I discovered 2 additional payments made on the 6th of November and January (I haven't looked much further) with no explanation on my statement. No receipt either. Contacting chat support (which is always frustrating because no one seems to be confident in their answers), I was informed that it was "remaining balance on bipap rental". What? Who authorized this? My payments are on the 22nd! All payments should be on the 22nd except medical supplies! The chat agent provided no empathy for the situation, disregarded my concerns and attempted to confuse me with accounting lingo I was unaware of. I am awaiting my demand of itemized receipts for all of my payments to Hook's via email. It has been 3 days.

My concentrator is broken and I have stayed on hold for an HOUR, left a voicemail and spoke with…read moresomeone from billing who said that they would call the correct person and have them call me and still NOTHING. Here I am on hold again!!