I was really excited to come in and look at wedding bands since my fiancé had my engagement ring…read moreset here and previously had a great experience. Unfortunately, the experience was very disappointing and honestly confusing. I came in with my newborn son and my mom, and after waiting a few minutes without being acknowledged we walked up to the front desk to ask for help. A staff member assisted us and showed a few bands. When I found one I liked, I asked if it could be made in yellow gold. She said she would check with the vendor and offered to clean my engagement ring so I could look at the bands with my clean ring. After a few minutes, she returned with my ring, and when I asked to try on another band, she told us she was now helping someone else and couldn't assist us further.This was surprising since she had been helping us the entire time up to that point. I was ready to move forward with purchasing a ring but never received an answer about pricing and was told no when I asked to see another option. Overall, a very disappointing experience.

Watch batteries replaced Very helpful…read more Very professional Will use them again Great local company

Jon Bates jewelry did a great job on my custom ring, but they took 6 months to complete, (their…read moresalesman has since left), and they were very expensive. I wanted two rings so when I asked for a quote on a second ring, a solitaire, their quote came back as the most expensive jeweler out of the four (4) I went to.

I've purchased custom pieces and have had items repaired here in the past. I always knew they were…read moreon the expensive side but recently compared prices with other local jewelers. Jon Bates quoted $1600 for something everyone else quoted around $250. For the same exact repair. Unfortunate but I won't be back!

My experience with Diamond Springs Jewelry has been great. The owner is Taylor, a very friendly and…read morecompetent professional. I've gone there 3 times, now, and each time I leave with a smile on my face, having had a great conversation with Taylor, along with having my watches worked on. I highly recommend you visit Taylor/ Diamond Springs Jewelry. By the way, they have some beautiful handcrafted jewelry on display, in case you're looking for that special gift...

I recently moved to Diamond Springs and was in need of a watch battery. Read the yelp reviews and…read moredelighted to find this Jewelry repair. Owner was great, and I was in and out with a working watch in 5 minutes! I will definitely return for my future jewelry repair needs and perhaps some shopping! Thanks!

Love this family business! They are professional and honest…read moreand our family thanks them for their service and sales for 20 + years

I like this store about myself white gold with Opal check it out if you're going to jewelry service…read morewas friendly. They had a decent selection of items and the prices were fair and above.

So Accommodating!!!!!! Always greeted with a Smile!!!!!! I had a treasure that was left to me…read morewhich needed some fixing and I thought there was no hope. Boy, was I surprised!!!!!! It turned out great and then they went over above by Shining the Ring that it Shines like it looks Brand New!!!! My Grandmother's Black Hills Gold Ring is so precious that I feel so complete again!!!! Thank you Jena V.

This business illegally charges sale's tax for services. If you are only obtaining services and…read moreare not purchasing an item, make sure they do not charge you sale's tax since sale's tax is only applicable to purchasing a materialistic item. This information can be verified with the California Department of Tax and Fee Administration - Publication# 73. I visited Legacy Jewlers to have my wife's rings resized. Upon the initial visit I met with one of the owners, Kevin who was very friendly and was able to assist us with determining the proper sizing of the ring. He mentioned it would take about a week to complete. The cost to resize (1 size down) a gold ring and platinum ring was $120. When picking up the rings I met with the other owner, Nick. He included sale's tax even though CA sale's tax is only applicable to purchasing materialistic items and not services. I explained that CA sale's tax is not applicable to services and he could verify this information with the California Department of Tax and Fee Administration (CDTFA) which is the CA State Department that administers the Seller's Permit which is required to operate the business. I even offered to show him exactly where this information could be found on the CDTFA website since he had a computer nearby. He declined and said he wasn't changing how he charges customers even though he refunded me the illegally charged sale's tax. It was interesting to encounter a business owner oblivious to the law while declining to learn and apply the law to prevent an audit, fees, and potential Seller's Permit revocation by the CDTFA.

Great customer service and some beautiful pieces that you don't see in a chain store. Took home an…read moreamazing pair of earrings for my birthday!

Make sure to get any quote in writing if you choose to work with them…read more We've had good experience in the past so we trusted this business but unfortunately couldn't move any further with our last purchase after too many inconsistencies made us feel we were being taken advantage of. We were quoted $1000 for a 2mm 10k gold band, we chose to go with something thinner and then was told the thinner band would be $1000 and the 2mm band was actually $1400, despite us having a voicemail proving that was not the original quote. This was after numerous delays and inconsistencies including: -waiting 2 weeks just to get a quote -voicemails saying items would be ready a certain day only to come in and find out they were never ordered -asking for 10k gold and being given prices for 14k gold without knowing. We contacted the owner and they sort of apologized but also denied that any of things mentioned above happened despite us having proof based off voicemails they left. It was also implied I was only upset due to the stress of wedding planning since this was suppose to be my wedding band which felt super dismissive. We were offered either $50 off or our deposit of $300 back and chose to have our deposit refunded, which we did appreciate.