I would not recommend this facility to anyone I care about. The first day everyone was…read moreattentive.... After that no.

If you're considering care for your loved one, I strongly urge you to look elsewhere…read more My mother was placed in this facility, and it was a nightmare from the start. The moment you walk in, you're hit with the overwhelming smell of urine. When she rang the bell for assistance, she waited--and waited. Yes, we understand aides have other residents to tend to, but waiting 45 minutes is completely unacceptable. Especially when that delay led to my mother falling--something that never should have happened. then to cover it and tell us that she didn't fall, because her bottom did not hit the floor stating she slipped out of her wheelchair per the nurses on duty, no report ever was written. Let's talk about the lack of basic care: they would take her to the restroom and not put her oxygen back on. We found it multiple times just lying on the floor--completely negligent and dangerous. But the final straw? She was left in bed all day long, struggling to breathe with pneumonia water in her lungs and a horrible UTI .I had to call and insist she be sent to the emergency room. Did they send her? They waited until my brother arrived 40 minutes later and asked him again if she should go to the hospital, as of today, my mother lays in the hospital fighting for her life. Our family is heartbroken and outraged. In our opinion, this facility should be shut down. We will be making a complaint and calling onbunsmen on them . Working in the healthcare system myself you bring your loved ones to be cared for not to be left in their bed struggling to breathe because of the lack of care our loved one received. Stay away from this facility! I would definitely rate this place a negative one.

My Mom was 100 percent neglected at this facility. The CNA's and nurses did not move her in the bed…read morethe was they are supposed to. She was left to sit with soaking wet diapers for hours and hours. It took three plus days for the nurses to look at her bottom after she kept repeatedly telling them she was burning there. She got 2 bed sores, plus a uti and had external yeast infections under her breasts and in the creases by her thighs. The director of nursing is shameful: she is in charge of the nurses and CNA's. What happened to my Mom is a nightmare. She has been hospitalized multiple times now for these wounds. DO NOT SEND A LOVED ONE THERE BECAUSE THEY WILL BE NEGLECTED!!!

my mother in law was neglected here. she was not turned in the bed or moved every few hours. she…read moregot a bad uti here and severe unstageable bed sores. they let her sit in her wet diapers for 3-4 hours at a time. the place should be shut down for negligence

I stayed at Emerald rehab for around 3 weeks after renal failure. There are both good aNDMO bad…read moreaspects to my stay there. First the good: most of the nurses there were quite capable and caring. Special shout out to the night nurses Osbaldo and Marie as well as the day nurse Evelyn who were all excellent and responsive. The CNAs there were just average with only one, Charity, being a notable exception. She was always working and very good to me. Some didn' t seem to care at all. The physical, occupational, and speech therapists were all excellent and dedicated. The dialysis department was outstanding with Sheyla being a delight. On the negative side, the administration was quite poor, rarely following up, getting things wrong, telling me something was done that wasn't, matching up very ill patients who need constant care with those who don't. Putting me in the wrong dialysis facility after discharge. Had to be changed. The facility does not make it a priority for patients to get a proper night's sleep, They come in at all hours of the night sometimes just to take out trash. Hard to get more than a few hour's sleep. The food service needs to be overhauled. Quality is poor, and more importantly the diets that were carefully detailed were not followed at all. As an example, I was on a renal diet that was restricted and was constantly fed off limits food despite repeatedly telling them in writing that the food was not appropriate. Access to doctors were limited. I only saw my primary doctor once in almost 4 weeks and that was after constantly asking. Once you could see the doctor they were quite capable and professional, This could be a higher rated facility but they need a lot of improvement in important areas.

Avoid this place at all costs. They have my 73 year old father in house for rehabilitation. There…read moreis absolutely no communication between the staff and patient regarding test results and plan forward. He has been in this facility over a week and neither of my parents have any clue what's going on. No results, no doctor visit etc.. It gets even worse when I show you the food they actually expect you to eat. Who did they hire as the cook ? Homeless person ? The kitchen staff needs to be fired ASAP. Also the manager who let this be served. The only good thing I have heard is the nursing assistants are very nice and do a great job. Why has my dad not been given any of his test results ? Why are you serving food my dog wouldn't eat ?

My name is Zachary C, about a year ago I attended this treatment facility, they have wonderful…read morestaff, amazing chef's and the best care, food, medical and group activities. all around care is amazing. Today I am managing Serenity sober living facility in Vero beach. 772 258 0788. I Highly recommend this treatment facility to all. If you need help getting a loved one into this treatment center or sober living feel free to reach out.

best place iv ever been they care and it's a place you find hope and everyday you grow stronger and…read morethey make sure you get all you need to get on road to recovery I believe they have everything need covered you go in and all you have to do is rest and grow please go there it's magical truly

I had excellent care from two dear CNA's, Josie and Rosa. They were both very kind and caring!…read moreYes the food quite often was cold but I found out if you ate in the dining room the food was much warmer. The office was always on top of everything. The Physical and Occupational Therapy Departments were amazing and some of the best I have ever been to. They had lots of things to do, like every Wednesday they had an ice cream social, with entertainment, bingo, bright minds, Bible study and a church service every other Sunday, just to name a few. If I ever have to go back to a nursing and Rehab place, this is the one I would choose!

My father has been at PALM CITY nursing and rehab for about a week now. There are bugs in his room,…read morehis food is always cold. He needs help standing up from a a chair or bed and this morning at four people have come in and no one has helped him. Very frustrating as I cannot be there 24 seven. Definitely would have to have second thoughts before putting another family member in their facility.

My name is Zachary C, about a year ago I attended this treatment facility, they have wonderful…read morestaff, amazing chef's and the best care, food, medical and group activities. they have gaming consoles and fishing, the scenes are amazing. special attention to patient needs and care. all around care is amazing. Today I am managing Serenity sober living facility in Vero beach. 772 258 0788. I Highly recommend this treatment facility to all. If you need help getting a loved one into this treatment center or on their feet in sober living feel free to reach out at anytime. - thank you to john, Brittany, trish and to all of the staff who had helped me get my life together.

From the owner: At Banyan Stuart, we are dedicated to providing a serene and supportive environment for men and…read morewomen seeking sober and healthy lives. Nestled on the picturesque banks of the St. Lucie River in Stuart, Florida, our healing facility offers a tranquil setting ideal for recovery. The soothing waters and lush greenery surrounding our facility create a peaceful atmosphere, perfect for reflection and healing. All meals are catered by a certified chef and prepared with the freshest, healthiest ingredients. Our medical team is here around the clock, with a practitioner on-site every day. They are caring, supportive, and have years of experience in therapy and detox. At Banyan Stuart, you'll find a caring community and the support you need for lasting recovery. Enjoy the natural beauty of Stuart as you start your journey toward a sober, healthier life.

Absolutely the WORST Office. I had a Psych and a Therapist…read morewith NH, and I had issues with both. The Psych Dr. that I had kept insisting I had a disorder that I did not believe I had. When I mentioned that I believe I am Autistic and have ADHD, he declined that it was possible. The therapist, every visit would tell me that I am a problem, and after 3 years of outpatient care with this office, I was MORE SICK than when I arrived. The therapist would try to confuse me into thinking a certain way, by putting me down!! My husband heard what they were saying to me and told me to quit seeing them immediately, as he obviously saw signs of medical malpractice, manipulation and psychological abuse after I told him what they were saying to me. When I tried to leave the Therapist would call me trying to get me to stay with them for some odd reason when they heard I wanted to switch to a completely different company. I finally found a proper Psych and therapist with a completely different company, and for reference in this situation, I will note that they are amazing in comparison to New Horizons. The new Dr has Diagnosed me with Autism & ADHD, and have given me proper therapies for that without forcing pills down my throat the way New Horizons was trying to. I have been able to learn about my disorders and how to cope with them properly, and it has helped me stabilize my life and start healing. (You will not get help from New Horizons if you have ASD or ADHD--they admitted they don't deal with it, at all) It has taken me 2 whole years of therapy with a proper office to heal from the damage New Horizons ensued on my mental and physical health. And it's also worth mentioning, when I talked to management at New Horizons about my situation, they will gaslight you and still act like it's not their problem. And they admitted they don't deal with Autism. And that's the kicker! They kept me SICK for YEARS just because they know Nothing of Autism, misdiagnosed me because they know nothing about Autism! If they knew nothing about Autism or ADHD than they should have been honest when I said I believed I had it, and referred me to someone who does know and can properly evaluate me for it, instead of gas lighting me and insisting I couldn't have it and making me sick for years. Because as soon as I was diagnosed properly with ASD & ADHD, I got better. And that was NOT going to happen at New Horizons because they were labeling, misdiagnosing and putting me down constantly. All while not even acknowledging my concerns or letting me know that they don't deal with ASD. How Horrible, and I really hope that they don't put anyone else through this. I am genuinely concerned that they are still continuing to do this to other people. Please be careful if you go to New Horizons!

This place is unprofessional. I waited 45 days to be seen and was sat in front of a 7" tablet that…read morelooked like a child's toy. Couldn't understand the very unprofessional lady. Went back to see her in person and it only got worse. Would never recommend this practice to those seeking help.

This place is amazing. I'm almost three years into my recovery, and this place has a lot to do with…read moreit! Buba went over, and beyond while in my stay there. It really made a huge positive impact on who I am today. Thank you so much! Love you guys!

My wife and I arrived on a Friday night and had nothing to eat until late Sunday evening. We were…read morealso denied our medications for an unknown reason for that period of time too. We stayed there for 8 days until my wife was threatened to have her jaw broken and killed by an unstable client with a violent history. This place hurt us more than help us. We had to call the police to get our property back. There is 1 counselor that was amazing. He taught me how to golf buy other than that...a horrible place to be. The techs hated their jobs and did nothing for the clients and made sure to let us all know how much they hated being there with us. If I could give no stars, that would've been my pick so I had to give them 1 star.