Upset about "Living in Hell"…read more I'm "Living in Hell" in apartment 518 302 E Marshall St, West Chester, PA 19380. I looked for some time for an apartment with enough closet space for my needs and The Metropolitan West Chester provided it, so I moved into a second floor apartment on August 1, 2025. At the time of summer my move in I didn't know there was a Fitness Center on the first floor below my apartment, because my A/C was always running which drowned out the sounds. In addition the apartment above me on the third floor was empty, so all was quiet and peaceful. After living here for around 4 months autumn came and I turned my A/C off and started being annoyed by the sound of the treadmill the occupants were using in the Fitness Center. After living here for around 5 months someone moved in above me. Now I have no quiet and peace at all, because of the loud cracking sounds from the floor above me whenever the occupants walk around in their apartment. It seems like their apartment was once flooded or got water logged somehow. So I'm being startled and annoyed by loud cracking footsteps above my head and treadmill sounds from below, which constantly awaken me at night and early morning. So I pay over $2000.00 a month to get no peace during the day time and no sleep at night, in fact I can't even take a nap during daylight hours, this is "Living in Hell". My lease is not up until September 1, 2026 and hope I do not have a nervous break down before then. The management does not care about the annoying sounds, I was told I could move into another apartment at a higher price, at my expense, which will cost me thousands of dollars which I do not have. If you plan on renting an apartment here at the The Metropolitan West Chester take my advice and don't let them rent you apartment 518 at 302 E Marshall St. West Chester, PA 19380, unless you want to live in "Living in Hell". Ceilings are made of paper making this the worst place I have ever lived. In fact at the moment while writing this review I hear loud cracking footsteps above my head!!!

The agent was wonderful,so. Much I felt bad that the place was to small .If you need a cute nice…read moreplace it's perfect Like I said the agent knew all you needed to know. Which was great .Outside we meet the handyman he was so kind and welcoming.So sad that it wasn't the place for me..

Great location within walking distance to the heart of West Chester…read more Super friendly staff and community. Manager was very flexible when asking for lease extensions and even helped with ending the lease early. Each unit is unique so I can't comment on all of them but mine was well designed/maintained. What little maintenance requests were needed were handled in a timely manner.

I love this place! I will live here forever as long as I can! I've had nothing but positive…read moreexperiences here they've solved every problem I've ever needed them to solve. The staff is absolutely accommodating, and I personally have had extenuating circumstances where I've needed assistance they've gone above and beyond to help me out every time!

It has become apparent that the original builder of the apartment building cuts corners on…read morewaterproofing! There have been water leaks and other related problems since 2017. The management has tried to address these concerns, but now the building is under major renovations and the residents are living there while the building is under major construction.

I have lived at Chestnut Square a year now. I am extended my lease because my wife and I find the…read moreStaff and the Amenities very nice. We moved from a fairly large home, and had concerns transitioning from a house to an apartment, but apartment living seems to be the right decisions. We looked around for about a year and Chestnut Square was top of the list. We take advantage of the gym, pool, common areas, offices, and decks. We always get great help and courteous support from the management staff there. They've made it like family.

I moved not much to put here anymore…read more Please find a place you enjoy with no neighbors calling you out and reporting uncalled issues. Experienced racist neighbors did not like kids even though they had a kid. Listen, just find what suits your lifestyle and management that can actually pick lines, listen, and have empathy. In Life things happen, God bless.

I would recommend to anyone in need of subsidized housing, rent is based on your income so very…read moreaffordable, all new staff and they are all amazing. the manager takes care of the residents needs and the maintenance are fast and take care of the residents. the cottages are nice and the tower is nice and things are finally getting done and did I mention the lake view is amazing.

Update: I've now been in the complex for six months and things have only gone down hill. My…read moreupstairs neighbor, for a reason I cannot understand, HATES dogs. My dogs have adjusted well to apartment living and only bark a few times a day for less than a minute or two. I actually WANT them to bark when there is someone outside my door. They stop when I tell them to, for the most part. Yet my upstairs neighbor continues to STOMP on the floor with EVERY. LITTLE. SOUND. the dogs make. And I don't mean just some light banging. It's 3-4 rhythmic stomps that are so hard he has knocked several pictures off my walls breaking the glass frames. I've had to remove all pictures and anything breakable from my walls. I have reported his behavior NUMEROUS times to the office staff who refuse to do anything except tell me to report it to the police. I work in public safety and this is NOT a police matter. I have dozens of police reports, dozens of complaints to management, and have gone so far as to start documenting all the issues in other places so I don't continue to be a nuisance to my local pd. He has even bought anti-dog, anti-bark machines and placed them on his deck to annoy MY dogs. He was told to remove it (I think, management never did call me back) and yet this am it was back up there in all it's green flashing light glory. I have multiple witnesses to his escapades and management still refuses to do anything. I am searching for a new place to live and when they try to come after me for breaking my lease, my attorney has said we will cite how THEY broke the contract by continually allowing my neighbors to willfully and intentionally harass me. My dogs may bark (NOT excessively), they are DOGS, but this is supposed to be a pet friendly complex (trust me by the amount of dog poo all over the place from people not cleaning up after their dogs you can tell there are a lot of dogs). My dogs do not bark to intentionally harass my upstairs neighbor. He DOES willfully and intentionally stomp, put things outside his apartment, leave notes on my door, etc to harass me. I'm afraid next he's going to try to poison my dogs or worse. He wins, I'm out.

Negatives: Low water pressure…read more Fees the landlord refuse to explain like $9/m "environmental fee" taken from a blue sky. I'm being charged $50/m for just sewer, water extra. HVAC system noise is deafening. Strange sporadic odors coming from the bathroom sub-floor which they refuse to acknowledge and investigate, instead came over to intimidate. Some maintenance staff is outright rude. Garage is very narrow, barely fits a compact SUV. Positives: couldn't come up with any

The signage you put up on the lovely historic stone building at the intersection of Lancaster & N…read moreSpring Mill Rd in Villanova does not align with the neighborhood. As a design company it is amazing that you are not respecting the building, let alone Villanova.

I received a quote from Cocoon that was way, way, way out of line from pretty much every other…read morebuilder. Extremely high priced. In speaking with neighbors, this has been their experience too. Owner drives a cybertruck, so I suppose he's gotta recoup costs somehow. I guess he won't be affected too terribly by the tariffs he supports!

This maintenance crew is the best in the area. Whatever needs to be improved or repaired, they…read morerespond quickly and the quality of their work is exceptional. Whatever my request is - whether it's a repair of an appliance, paint touchup, maintenance questions, etc. they are there 100% of the time and ready to help. I truly appreciate them ! Marlene Z. West Chester Boro

The maintenance team at zukin Realty (Maguel and Raul) did an excellent job addressing my issue…read more They were prompt, very professional and always courteous. I'm always impressed with Zukin's maintenance team.

Great to work with, helpful, responsive, professional and a great resource. Would recommend for all…read morerealtor needs!

Scott was referred to us by a family member who used his service. We can't say enough about the…read morequality of his service that he provided from beginning to end. He was always available and extremely knowledgeable.

Worst experience of my life, and we have dealt with some crotchety owners but still managed a…read morecomfortable relationship. The staff is a nightmare. If you are not renting on the first floor expect to be blamed for every noise. I put sound dampening material under my blender and still received constant complaints. Don't bother thinking your cat is welcome. If it does not sleep through the night expect to be kicked out for violating the quiet hours. We suffered regular abuse from the Karen beneath us who had a zero noise tolerance both day and night and from the staff despite spending hundreds of dollars changing everything we could to stop the complaints. We were not the only temanta to receive letters of refusal to renew our lease. Half of my building moved out when we did. Stay away!!!

The rent is raised 10% a year and most of our appliances don't work. The AC doesn't reach the…read morebedroom so we had to buy a special AC unit just for that. The gym equipment doesn't work well. The contract is by far the worst I've ever seen so if you're saving to buy a house steer clear.