Update: I've now been in the complex for six months and things have only gone down hill. My upstairs neighbor, for a reason I cannot understand, HATES dogs. My dogs have adjusted well to apartment living and only bark a few times a day for less than a minute or two. I actually WANT them to bark when there is someone outside my door. They stop when I tell them to, for the most part. Yet my upstairs neighbor continues to STOMP on the floor with EVERY. LITTLE. SOUND. the dogs make. And I don't mean just some light banging. It's 3-4 rhythmic stomps that are so hard he has knocked several pictures off my walls breaking the glass frames. I've had to remove all pictures and anything breakable from my walls. I have reported his behavior NUMEROUS times to the office staff who refuse to do anything except tell me to report it to the police. I work in public safety and this is NOT a police matter. I have dozens of police reports, dozens of complaints to management, and have gone so far as to start documenting all the issues in other places so I don't continue to be a nuisance to my local pd. He has even bought anti-dog, anti-bark machines and placed them on his deck to annoy MY dogs. He was told to remove it (I think, management never did call me back) and yet this am it was back up there in all it's green flashing light glory. I have multiple witnesses to his escapades and management still refuses to do anything. I am searching for a new place to live and when they try to come after me for breaking my lease, my attorney has said we will cite how THEY broke the contract by continually allowing my neighbors to willfully and intentionally harass me. My dogs may bark (NOT excessively), they are DOGS, but this is supposed to be a pet friendly complex (trust me by the amount of dog poo all over the place from people not cleaning up after their dogs you can tell there are a lot of dogs). My dogs do not bark to intentionally harass my upstairs neighbor. He DOES willfully and intentionally stomp, put things outside his apartment, leave notes on my door, etc to harass me. I'm afraid next he's going to try to poison my dogs or worse. He wins, I'm out. read more

Negatives: Low water pressure. Fees the landlord refuse to explain like $9/m "environmental fee" taken from a blue sky. I'm being charged $50/m for just sewer, water extra. HVAC system noise is deafening. Strange sporadic odors coming from the bathroom sub-floor which they refuse to acknowledge and investigate, instead came over to intimidate. [[HIGHLIGHT]]Some maintenance staff is outright rude.[[ENDHIGHLIGHT]] Garage is very narrow, barely fits a compact SUV. Positives: couldn't come up with any read more

DO NOT RENT HERE!!!!! I had a family member rent here for 2 years and they not only jacked up his rent in the second year by 20 %, they charged him all sorts of fees. [[HIGHLIGHT]]Shenola Smith will promise anything to get you to sign and then go back on her word and double charge you.[[ENDHIGHLIGHT]] Don't trust anybody here! read more

If I could give negative stars I would. The entire place is a scam. They love to use bait-and-switch sales tactics to get you in the door of their run down disgusting apartments then steal your money. DO NOT MOVE HERE. read more

just now New I am writing this review based on the feedback provided by my aunt and uncle, who were previously tenants at this property. [[HIGHLIGHT]]They have commended the new staff and property manager for their professionalism, directness, and respect.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The property manager is said to treat all tenants with respect and understanding, while also maintaining accountability.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I would like to acknowledge the exceptional customer service provided by everyone at Jefferson at Westtown[[ENDHIGHLIGHT]], and express my appreciation for their respect towards my family. I wish them continued success in their future endeavors read more

do not move here - for months I've had black dust coming from somewhere? had to have my apartment repainted, get new furniture and even go to the doctor because I had black mucus coming out of my nose. Everything seemed OK for a couple of days. Then the black dust started reappearing.. [[HIGHLIGHT]]Corporate and tenant relations refuse to reach out to me, I've tried to email any name I can find online nobody's responsive other than leasing office to tell me that they don't have an answer from corporate.[[ENDHIGHLIGHT]] Now my only option is to bring in a lawyer in the township. all my belongings are getting ruined, It's getting on my food and even in my freezer now, I have to keep anything I put in the fridge or freezer and a Ziploc bag to prevent the dust from getting in. I have to keep my toothbrush and personal hygiene. Things wrapped up in cases or Ziploc bags as well. The amenities don't work the treadmills have been broken for the last two years the grills outside the fire pits never turn on, tried them over the weekend. There's trash everywhere My bathtub was peeling and repainted. I had to leave my home for two days because of the toxic smell. It wasn't safe to be in here and it's already peeling again. The grass is so high, despite paying a residential fee and an environmental fee, which is supposed to take care of that .. Very disappointing to pay as much as we do and our only option is to leave reviews to get attention to our issues read more

Love my apartment here! [[HIGHLIGHT]]Shenola Smith is the best property manager around! She helps me whenever there's a problem and it gets fixed.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The office staff are a joy and the maintenance team always ready to help.[[ENDHIGHLIGHT]] You can't ask for anything more. I love living here and will be around for times to come. It's beautiful, quiet and friendly! I've found a home here and I'm happy. read more

This is literally the worst place to live. I will say maintenance is wonderful - they have never been an issue. Maurice gets things done. [[HIGHLIGHT]]Front office and Corporate are HORRIBLE.[[ENDHIGHLIGHT]] I should add Jefferson At Westtown to my resume with the hours I've put in trying to get the most basic things done. Currently my issue is mystery black dust - it wasn't mold but soot or something from the heating system that had never been cleaned. My ENTIRE apartment has been covered in black dust for months. I hired cleaners but literally had to get rid of my couch, bedding, tooth brush and food. It was getting IN my fridge and I was blowing out black from my nose when I blew my nose. They came and painted which helped (again maintenance is great they do the best with the shit show they have to deal with and years of neglect this property has been through) but won't give me new blinds they offered to take them down then I clean them.. This is not something that's my fault that I should have to clean. I took them down to try to clean them and it's turned into an even bigger mess. I was comped $275 on my rent which is a drop in the bucket for everything I've had to deal with and fix myself and now use my own cleaning supplies and not even a dent in what I've had to replace or help to the $2,109 I pay monthly for a one bedroom. I have lived in 2 different units and have friends throughout the complex Previous issues I've had include: -No heat (On Christmas had to leave the oven door open) -My bedroom window blew IN so it was screwed shut -No sink or dishwasher for 3 weeks -Dryer burnt holes in my clothes -Washer motor broke so clothes just sat in soap water -Bathtubs are painted and it peeled leaving paint chips on my skin and everywhere -Air vents never get cleaned -Office workers stole my cashiers check when I moved in Dec 2023 after pushing my move in date a month then they tried to not let me move in The pool is disgusting, last year the health department shut it down. They didn't have a pool company service it and leasing was throwing chlorine cakes into the middle of the pool which gave multiple people chemical burns. Rent/utilities shown in the portal day they are due. There's new fees randomly added and when you ask about it they say that it says In your lease fees can be added.. I'm disappointed, disgusted and will be taking my issues to the Better Business Bureau and Township it's unacceptable we live in these conditions. This is a great location to get places in the area but just horribly taken care of and managed. Everything seems to be the tenants fault and issue to handle. read more

****WARNING****Do Not Rent Here!!!!****WARNING***** They're the worse landlords. From the start you get hit with outrageous charges for water and sewer. Expect monthly bills of $250 to $320 per month each month on top of your own utilities bills. They rip tenants off and they don't provide detail billing. Expect to vist the office every month. When asked, they say it's billing comes from another company. LIARS!! Ended my lease and still haven't gotten my security deposit because they claim bogus charges of damages that never happen. [[HIGHLIGHT]]Spoke to someone and they haven't gotten back with an explanation she said she would and it's been over a week.[[ENDHIGHLIGHT]] Chasing these assholes down has been a nightmare. [[HIGHLIGHT]]No one answers calls or emails.[[ENDHIGHLIGHT]] I am taking them to court!! Save yourself the grief in renting here. This is not a place to call home. It a nice looking property with a bunch of thefts called management. read more

The management is extremely unprofessional. [[HIGHLIGHT]]They do not return calls promptly and when they do they do not address the issue.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They get defensive and then get upset when the same is returned to them.[[ENDHIGHLIGHT]] They should be more apologetic when the same issue keeps repeating and provide the solution they are working on. They should be more understanding that a resident without heat or hot water is frustrated and not take the frustration so personally. They need to learn how to manage conflict and resolve issues. [[HIGHLIGHT]]A simple I'm sorry, we are working on finding a resolution would have been appropriate rather than the I just became of this issue which just made her look worse since it's been going on for a month.[[ENDHIGHLIGHT]] read more

The maintenance staff was awesome, but this property has turnover in the office and maintenance like you would not believe. I did like the office but I am always cautious. [[HIGHLIGHT]]No one ever tells you the leasing company changes its name on an annual basis, so you need to change it on your insurance.[[ENDHIGHLIGHT]] When you do it timely, the office never updates it and then charges you a fee for not updating it. My insurance agent was disgusted and angry with this place. When I finally got out, my banker didn't like this place either. I was also charged $600 because the office had to clean my oven and vacuum the rug. It doesn't cost that much to spray Easy Off and wipe it down and run a vacuum over the rug. All apartments usually bring in cleaners to clean the rug or even replace it. And my oven was not as bad as they claimed. The expenses were itemized so not to return my deposit. If that is all that happened, I'll take it. I heard some horror stories! Anyone who gives this place a 5 star is not being honest for their own sake to not be taken to the bank by this place. As I was moving out, a neighbor ask my mover to come back and get his stuff. He wasn't even giving a notice. If you get help or stuff fixed while living here, wait until you try to leave, they will try to take your entire deposit! Residents get hit twice for resident fees, be careful and check your bill. Also make a copy of what you are billed on the portal and what you paid. The recordkeeping at this place will trip you up and charge you $500 for being late. Please note that maintenance is the only reason for the 5 stars. People who listed other reasons, just don't know yet. read more

I lived at Jefferson for just one year and moved out! I was concerned about my safety and health. The damage done to my personal belongings due to the incompetencies of their maintenance team and a broken hot water heater was amazing. Rust colored water all over my rugs, furniture, walls and clothes. The management staff refused to compensate for 5 days I had to stay in a hotel. The wooden deck floor is so rotted and filled with carpenter bee, it was unusable this summer. I am working with an attorney since it appears the rent on my lease is not the rent I was paying. They are not honest business people and they will take advantage of every opportunity to impose another fee. FYI I learned that the nearby university has advised its students NOT to rent off campus at this complex. read more

I'm a decade resident of this apartment complex. [[HIGHLIGHT]]I want to give a high five to Lloyd Lee in maintenance for his recent prompt and professional work on my apartment.[[ENDHIGHLIGHT]] Thank you, Lloyd. read more

While there have been some issues on the organizational side of things maintenance has been very good for me. My heat was out and fixed within hours of submitting my request (Llyod did very well and solved it in under 15 minutes). read more

Don't move here!! do your homework and check out the expensive water and sewage bill you will receive each month! Out rages for sure! read more

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JRK is a joke and a fraud of a company!!!!! If I could give less than one star I absolutely would and I don't even live there, THANK GOD!! This place clearly only cares about your money. The customer service is horrible. And an "AREA MANAGER" doesn't check her email on the weekends. HAHAHAHA She must not get paid enough to do her job correctly because, from 15 years of MANAGEMENT experience, I know first hand, you are ALWAYS available for the customer. That is why you are a manager!! They try to sell you luxury but then attempt to move you into an apartment that looks like it should be out of a horror movie. They called it a terrace level but really it was "below" level and with a big ole' pipe that came out to the "patio". So hmmm...does it flood? My 74-year-old father didn't even feel comfortable with the way the outside of the apartment looked. Hopefully, no single female tries to rent that apartment. She better carry some mase with her. Well, this is just one of many reviews I will be leaving! You have been warned. read more

lived here for almost 10 years. [[HIGHLIGHT]]horrible rental office! had nothing but repeated problems with disorganized staff, for example have been threatened over non-payment of utilities 4x now even though utilities are pd.[[ENDHIGHLIGHT]] along w/ rent keep having to give PECO statements confirming we ARE paying; threatened w/eviction in retaliation for contacting fire marshall because smoke alarm kept beeping randomly 6x. retaliation. had to contact health dept. to get dishwasher replaced after 30 days w/out it. retaliated by slapping tow sticker on my vehicle, parked in my $30/month parking space. [[HIGHLIGHT]]just never stops harassing me with voice mails, etc.[[ENDHIGHLIGHT]] we're both moving out of our apts. can't take the stress and anxiety anymore. it's always something. going to consult att'y about filing civil lawsuit. if you value your sanity, DONT LIVE HERE! read more

I only hear horror stories from residents. When I visit there is always something in disrepair. They don't fix things in or out of the apartments. They mis-charge residents constantly. Nationwide the ownership company has the worst reviews I've ever seen. Management constantly changes. Check out Westtown Township meetings involving this neighborhood. Trash is still not handled well. read more

DO NOT RENT HERE! Management SUCKS. We lived here for 2 years, and I wish we never renewed our lease after the first year. The complex is NON-SMOKING, that is a joke. From day one, we smelled smoke from the surrounding apartments, we continuously complained and NOTHING happened. My clothes and furniture were destroyed by the smell. Honestly, I would not care if people smoke but don't advertise as non-smoking, I was MISLEAD. They also advertise as LUXURY, what a loose term that is, yeah there are stainless steel appliances but the dumpsters are overflowing. Dog shit everywhere. They can't keep building managers, we must of had at least 10 different building managers in the 2 years. Non of which had received proper training. However the cherry on top were the EXCESSIVE fees we received once we move out. Don't expect your security deposit back and forget about getting any explanation of the move out fees. It took us many emails and phone calls just to be sent to collections for because of their bookkeeping errors. BAD experience. read more

Worst place ever. I would give zero stars if I could. Building management is totally incompetent. The person I was dealing to resolve the issue quit and they are not honoring the changes made. Many other places to choose from. read more

The manager JANA STAUB is terrible! She's extremely rude and unprofessional and has done a horrible job taking care of this community! She couldn't care less about anyone but herself. Check out the video from Westtown Township 2023-06-05 Board of Supervisors Meeting. The town inspector has been out recently at least 6 times for reports of slum lord and neglect. Skip to 16 minutes, 13 seconds to hear real residents talk about their experience living here! And you can see how nasty JANA is and how she doesn't care. She lies and says she'll fix it or get back to you and she doesn't. Same issues are present and it is now a month later. Crumbling sidewalks and broken steps everywhere, playground unsafe with sharp objects, wood on balconies are rotting and a hazzard, can't reach anyone in the office because nobody stays working there. All of the staff quit. THE RENT IS HIGH plus Extremely high utility bills of $400 per month or more. Trash and dog poo everywhere. Leaks and mold everywhere. Heat/ AC never works! And they'll never fix it. Just put a bandaid on it. Birds and bats live in the vents. Windows need to be replaced. They are in violation with improper trash collection and disposal, doing work and not pulling the correct permits. The pool is filthy and they do not regularly clean or keep proper log. No life guard, grilles are filthy and fire pit does not work. Should I go on? It is not safe or enjoyable living here. Everyone is moving out and they are trying to fill the apartments back up. Please take caution and look for a better place to live. Here is the link of the YouTube video: read more

great houseing very spacious. Very reliable staff and very affordable for my first place on my own.

Victor and Ann Marie are liars. If I could give zero stars I would! This place is a complete SHAM. They happily took over $700 of my money in application and background check fees. At first they were very responsive, then they just kept stringing me along. Over the course of the week, they became less and less responsive. I called, emailed, left messages countless times and they kept telling me "it's still being reviewed". I provided them with everything they asked for and they went radio silent and refused to return any of my messages. They are a scam, they take your money and leave you hanging. I WOULD NEVER RECOMMEND THIS PLACE!!! DO NOT RENT HERE!!! read more

I'm giving two stars because the maintenance here is super, but management is terrible. I have sent messages to them on numerous occasions for help, especially after having problems since before summer with my air, and not once has anyone had the decency to respond. It is also very expensive and for the clear lack of respect that the property has for its tenets, it isn't worth it. This is the worst apartment I have ever resided in - don't be fooled by the showy appearance - it is no place to live. read more

DO NOT RENT HERE!! I lived here for 2 years and it was nothing but a nightmare. After I moved out 1 month before my lease ended i was sent a bill from collections for 88 dollars. They already had $675 dollars in security deposits. They blew through my security deposit with random hidden fees, such as "third floor fee" "first floor fee" "woodview fee" "hardwood floor fee" etc. my apartment did not have hard wood floors, nor did i look at the woods. The entire organization is a SCAM. They constantly have turn over so there is no one to answer phones or emails. The township is involved and so is the health department for their disgustingly poor living conditions. Their national accounts Manager Cassie Henninger is extremely ignorant And lacks the ability to provide customer service. She refuses to answer any emails or phone calls regarding what all these sudden hidden fees were nor will anyone waive this random 88 dollars that I apparently owe. No luxury living here, just a run down apartment complex where they refuse to update or take care of anything. Read all the reviews and believe them. This place is a disgrace to Chester county and so is its staff! read more

If you click on my user profile, you'll see I leave a combo of positive, negative, and ambivalent reviews. I am not one of those people impossible to make happy. That said - avoid this place like the plague. We had a lovely apartment, yes. Great location, yes. But every possible chance management got to screw us over or ignore us, they took. We are law abiding members of society - I'm a teacher for God's sake. It's not like we were bad tenants. We had several problems pop up (like ones that were several hundred dollars worth of charges) that we had IN WRITING responses about. Actual emails telling us not to worry, we wouldn't be charged, wasn't our fault, etc. Yet when the eventual bill came and we forwarded all communication, what we got was the equivalent of a shrug. Any time we would say, "Please just acknowledge that what we sent you is a confirmation from your team that we will not be charged," they would ignore it. We felt like we were being gaslighted. Eventually we went over everyone's head to try and get a legitimate response and you know what we got? An accusation of harassment. This was one of the occasions where the person in the right just had to suck it up and leave without any kind of win. The most ridiculous thing was when some lunatic went around the complex putting yellow flags in dog poop that hadn't been picked up. Sometimes they'd write obscene messages on them. We're talking, "PICK UP YOUR F***ING S*** YOU WASTES OF SPACE!" So, clearly, a psychopath. What did Jefferson do? Send out several passive aggressive emails telling he to make sure we picked up our dog poop because someone had TAKEN VIDEO of residents not doing so. So! Rather than address the fact that we had the Zodiac living with us and threatening us, Jefferson decided to try and, you know, make nice with the psychopath. Anyway - keep looking, you'll find an apartment not run by grifters. read more

I lived here for four years and the first two years were fine. The third year was hell as I had neighbors (I lived on the second floor with an attached garage) the tenants above me had hardwood floors and a golden retriever who ran across the floor constantly and jumped around as well at all hours of the day. After dealing with this an entire year with several complaints and letters from the Lawyers office from JRK properties the tenants left. About three weeks later another tenant moved in who after the first day decided from the moment she moved in that she was going to stomp her way through her unit. After I politely went up and asked her to be mindful of her walking she continued to stomp. From the time she got up to 1-2 A.M. in the morning. The leasing office received several complaints from me with nothing done. My lease was up in February 2022 so since I work long hours (4-4 P.M.) I decided to move as no one should ever have to deal with this type of noise from an immature tenant and a leasing office who refuses to respond to their tenants and allow the residents to rule the community. The only time you receive a response from the office is for the Amazing Maintenance guy "Earl" who is ALWAYS pleasant to deal with. Before I moved out on 01/06/2022 the property manager quit because she had enough and she wasn't responding to anyone anyway so it was best. If you are looking for a place to live that's quiet, relaxing and the leasing staff that shows they care about their tenants this is not the place for you. Also, I highly recommend you live on the top floor and do not expect the leasing office to do much of anything but send you email reminders constantly at the beginning of the month that say "Let's talk about rent". They only care about your money and not about you having a pleasant living experience. BIG FACTS!!! Read the other reviews as they are consistent with what I am stating. Stay far, far, far away from this community because you'll be unhappy as I was especially if you value quiet (they do not enforce "Quiet Time" which is from 10 P.M. to 8 A.M.) and don't want to constantly here dogs barking and college students partying and coming in after hours making unnecessary noise with no accountability. There are some great communities in Chester County but this is DEFINITELY NOT one of them. I suggest you move to the Village at Windemere, Treetops or New Kent where the community is quiet and the staff genuinely cares about you and your living space. In my new home I have been greeted by multiple neighbors welcoming me to the neighborhood, the leasing staff has checked on me multiple times and the maintenance staff is extremely friendly as well. I LOVE my new home and community and am glad I decided to move and regain my peace and happiness. It was the BEST decision I'd ever made and I know I would NEVER move back to Jefferson at Westtown because they clearly DO NOT CARE about anyone in that community accept when it's the first of the month to get their rent money. RED FLAG!!! Beware and Stay away!!! Trust me. You'll thank me later!!! read more

I rented at Jefferson for about 13 months and indeed had an awful experience from beginning to end. At first, we got a deal for a month free, which to many people would be a great deal. Little did we know they would make our lease 13 months, so they'd be getting their entire 12 months of money either way. Before we officially moved in, management(Elizabeth) kept changing our deposit around, starting from 500$ to the equivalent of our monthly rent. Many issues had arisen before moving in, and I had become very wary of the management. I regret to this day moving in. The walls and floors here are so thin that you can hear people walking around their apartment every day. You can also hear when they're in the shower and when they even turn on their bathroom fan. In addition, our apartment needed maintenance almost all the time. The windows installed in our unit didn't fully seal, and you could see the light coming in from the top of them because they were the incorrect size window. The fees each month were outrageous for no reason. At one point, we had obtained mice during the winter due to the last tenant/management not cleaning up old dog food from behind our fridge. We thought that since it was a severe vermin issue that they'd call an exterminator. Nope. Instead, they just kept giving us flimsy mice traps and didn't spray a thing. We caught seven mice, and not once did they offer, and when we asked about an exterminator, it was a no. Our AC and heat would only work in certain parts of the apartment. My personal room during the winter was so cold that I had to spend the money and buy a personal heater. I had asked about this again to maintenance, and they just opened and closed a vent in my closet, which did absolutely nothing. Our dryer also barely worked for the entirety of the lease. We had to dry things about three times every time there was laundry due to the dryer being extremely extremely old and past due its time. Finally, it was fixed three months before our lease ended when I had to beg maintenance. At last, my biggest problem with Jefferson was the scam they pulled once we moved out. Before I moved out, I had come on google reviews to see what other people have said, and I now know that they pull this scam a lot. Before I moved into my unit with 2 other roommates, my one roommate did a walk-through to ensure everything that was there already was written down so, in the end, they wouldn't charge us. One room had a weird light brown stain in the middle of the room, which my roommate told them to make a note of. They said they did... But during the lease, my roommate's bed was covering this stain and was never caused by her. If so, we would've fully informed them and made note of it on our end. But, as expected, like other people's stories in these reviews... Once we got back our estimated refund, they had taken out $500.00 of our deposit for this carpet that was already stained before we even moved in... Because of this, we instantly tried contacting them trying to talk to Elizabeth, the woman in charge at the leasing office. They dodged my roommate every time, telling her that Elizabeth was always " out of the office. " These people never returned our phone calls, and we made many because they stole this money when we weren't even the cause. I can now tell just how cheap this management is as they had to steal part of our deposit to pay for new rugs. We went further into calling their corporate and once again never got a phone call back or even talked to a person. My advice is to never lease here. They tricked my roommates and I now were out $500.00 due to them ignoring us and scamming us for their own cheap and corrupt ways. Overall this was probably one of the worst leases I've ever had, and I wouldn't recommend this place to anyone. Cosmetically it looks nice, but underneath is cheap appliances, cheap walls, and cheap management that doesnt do anything except take your rent check each month. Do NOT live here. Stay far far away. Also they will try to take your deposit and pay for fixes that are way overdo just like their rugs and appliances. read more

Caution . . . Elizabeth (manager) falsely represented the cost and condition of the apartment. During the walk through it was discovered that the up charge for NEWLY installed hardwood floors (old with damage) was inaccurate as well as the new carpets (never installed - old and damaged). The apartment was in shambles leaving me officially displaced and movers arriving at my residence in two days. Further, repeated attempts to contact her went unanswered. The apartment was not as agreed and she quickly offered a refund of my deposit stating she could rent the unit for much more. It took multiple emails and phone calls inquiring about the refund check which was finally received 12 weeks later. Such as shame as JRK Property Holdings was recommended to me by a person working/investing in the company. read more

This is the worst renting experience I have ever had. Noise from upstairs neighbor all night long (4 am or so every night), the walls and ceilings are paper thin you will hear every single movement; hopefully you're not like us and have someone who stays up all night stomping around. Staff and management are not attentive to issues in a timely manner by any means. For the issue above we were told to "call the cops". Expect to wait around for any and all requests. When you ask questions, they will call you rude and get nasty with you. The office manager literally hung up on me when I complained about the noise upstairs. Things can get especially nasty if she thinks your requests are not valid/doesn't understand what's happening in her own building. Let's talk about the money. Don't let $1475 (minimum) rent fool you - don't forget the amenity fee ($25), trash fee ($40) which only comes 5 nights a week, water, electric, gas, your own sewer, and even a "service fee" of $5.00 after all of this! It will add up to easily $1700/month and they will try to gloss over this on your tour. I cannot wait to get out of here. Now, to top it all off, after all of this, we just found what appears to be MOUSE DROPPINGS in our bathroom. WHAT IS HAPPENING at this "luxury" apartment? I decided to write this review in hopes management will actually get back to me. I am hoping to get out of this ASAP if I ever get an email back. Do yourself a huge favor and look literally anywhere else. read more

I am new to the area and was extremely excited to move to the area. Randi was very kind and helpful with the process. However, the day I received the keys the apartment was a mess and there were multiple broken items. There was trash on the floor, eaten food, bleach splashed all over the bathroom to the point your eyes were burning. I went to open the washroom door and the door fell off the hinge, the fan/light was broken in the bedroom, the window in the bedroom was broken as well. I went back to randi after finding the apartment in this shape and she was extremely apologetic and said it would be taken care of and she would let the manager know. The following day the manager Cory called me and say that she would not have the apartment cleaned again because it was cleaned once. This is not a cheap apartment and no one should be paying 2,000 a month to find the apartment on move in day with trash all over the apartment. This complex is not professional. It is a shame and I suggest looking elsewhere. The management- Cory especially made this a disappointing experience for me. read more

Like every other review if I could leave less stars I would. This place is absolutely horrible. The management is rude, incredibly disrespectful, and useless honestly. I could go on and on about how bad my experience was living here, but just do yourself a favor and DO NOT live here. The maintenance men are super nice and helpful but anyone in the office (management especially Kristen*) is awful at their job. read more

Management is terrible. They are also scammers as well. Please believe every single negative review on here when it comes to management, you will not have a pleasant experience.Upon arriving to view and tour this apartment, I thought that I would have a great experience. I've met with Victor and he He was very nice very helpful at the time. I applied and was approved. I gave a partial security deposit on November 19 and upon my move-in date, they mysteriously miss placed my check when I know I gave it to Victor in person and saw him put the check in the drawer. I spoke to a new woman named Anne Marie and she requested that I pay for security deposit. Why would I hand in another check? Just for you guys to " mysteriously" miss-place it again? They canceled my application and seriously wasted my time. Please do not go through them. You'll find better apartments in better areas than this one. read more

I second other reviews: DO NOT rent there. They wasted tenents' money on renovating the offices and guesthouse, but do not be fooled by that. The apartments are old, they have dated appliances, poorly painted walls and baseboards that never look clean. The nice green areas behind the buildings are full of trash that rarely gets picked up. We lived there for 1 year and the whole time our master bedroom windows was covered with carpenter bee droppings we asked numerous times to clean - so bad we had to keep the blinds closed the whole time. The landings were filthy, never cleaned. I have a photo of a landing I took in June where you could see salt put in the winter, on the background of greenery. Despite that fact we rented a garage and paid for it for 1 year, we received a written notice on the garage door that we needed to "claim" the garage within 48 hours otherwise it would be cleaned out. What would happen if I was traveling, I'm not sure. We were asked to remove everything from the balcony for painting, but the painting date kept moving, so we were not able to use that space for about 1.5 months (in May and June, prime months for spending time outside). The staff is incompetent and not willing to help with anything. Read your lease agreement carefully- they require a receipt for commercial cleaning of the carpets tenents need to provide at the end of the lease. You will have to pretty much repaint the walls, the concept of "normal weat and tear" apparently does not apply. I will be writing to BBB to get some compensation. read more

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I left this review once , somehow it was removed . Don't know how that can be. Lived at Jefferson from August 2917 to Mar of 18. One week before we moved out they did an inspection. The lady said she was checking rugs and cabinets. She came in and said all was well. After we left the first week of Mar , two weeks later we received a bill for replacing carpets. Said they could not be cleaned. We hired their recommended cleaner to clean the apt. after we moved out. Since I had no proof the carpets were ok I did not fight it. Approx. 2,weeks after receiving the bill we began getting calls from a collection agency . I called the office to complain , their reply made it sound like this was not unusual procedure. I have read reviews on other sites complaint if similar problems . They called it a scam. I won't go there but be advised. To recap turned over to a collection agency two weeks after bill arrives. I liked the people in the office that I had contact with but something is off here. Be warned read more

Please do not rent an apartment here, it is the worst experience I've ever had. And after talking to other residents, we're not the only ones. The first apartment I lived in had relatively no problems, but not the case with our second lease. It was marketed as "newly refurbished," but was strictly cosmetic. All appliances are either dated or replaced with the cheapest they could find. When we moved in, our air conditioner didn't work and dishwasher wasn't installed, had to put in work orders for those. It's been 3MONTHS and our air conditioner still doesn't work. A few days later, I noticed there was a leak that was seeping through the wall. Put in an "emergency" work order.... Called every single day for a week for them to come and fix it. A maintenance man came ONE WEEK after the original work order and scolded us for not calling the emergency line.... After he fixed the leak he said someone would come later that day to clean up the water. No one came for 3 WEEKS and we were calling the maintenance line every single day complaining. Our apartment smelled extremely bad and the paint was peeling off the wall. When the maintenance man finally showed up he replaced the molding and left.... Then we had mushrooms growing out of our carpet so we put in another work order and they came in and just pulled the mushrooms out without replacing the carpet! Disgusting. We were continuously putting in work orders for our air conditioner with no answer... So they finally came and put in a small window unit in for our entire apartment and said "it's too hot outside and they're still ordering a part." It doesn't take 3 months to order an air conditioning part. We've had multiple extra charges to our rent for no reason, and wasn't notified until they were threatening to evict us: Horrible communication. My online portal has not worked since I moved in and have called multiple times for them to fix it but, of course, they have not. When we moved out, I gave them my forwarding address for the security deposit. After 30 days, (max allowed by law for list and remaining deposit) I called them to ask where the list was. They said they had mailed it on the 5th, the last day on our lease (a clear lie). Especially because my roommate had been in the office a week before and said they would mail it to her and that they hadn't done it yet. Anyway, they said they had mailed it about a month ago and we were now overdue. A day later, we got a call from their collection agency and we had accrued interest. Even though this was the first time I was hearing that we owed them anything. They had never sent me, nor my roommate, a bill. We now owe more than we did because they lied and said they mailed out the list when they had clearly forgotten. This isn't the first time this has happened and I requested that they send all mail certified... another request ignored. Do not rent from here, you will lose so much money and be screwed over more times than you can imagine. DO NOT WASTE YOUR MONEY AT THIS COMPLEX!!!! read more

DO NOT MOVE HERE! Very over priced, you can find the same if not better apartments in West Chester for so much cheaper. Watch out for all the fees you have to pay that really are not worth it. Theres dog poop everywhere. You can't walk anywhere on the grass without stepping in it and the office does nothing to tenants that don't comply. Walls are so thin, you can hear every foot step, conversation, and bathroom trip your neighbors make. My package got stolen right from my front door and the office DID NOTHING! Manager Elizabeth is not helpful at all. All they care about is getting paid. They only answer the emails that they want to answer and when you try to ask to speak to Elizabeth, she seems to alway be "running reports" and not available. They are not willing to work with you with anything which is a shame with the times we are living in with COVID. When you leave, they charge you for every little bump and nick on the walls and carpet. This place is complete highway robbery. The only good thing I can say about living here is maintenance always fixed things in a timely manner. Do yourself a favor and continue your search to the other beautiful places West Chester has to offer. read more

We just moved into our new home in West Chester after 2 1/2 years here. Thank you Liz, Earl and the entire staff at Jefferson. My stay here has been a very pleasant experience and enjoyed the community so much. Thanks again! Sandra and Luke read more

If I could give less than 1 star I would. Absolute horrible management. Go into your unit unannounced, change your locks early before your lease is up... my list could go on. Couldn't be happier to break this lease and never go back. read more

My unit was dirty when I moved in. The exterior hallways are not maintained and stained and smell of garbage. Their accounting system sucks, the pool is overcrowded. You will be disappointed! read more